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Residence Inn Houston Intercontinental Airport at Greenspoint

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Residence Inn Houston Intercontinental Airport at Greenspoint
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76 Reviews from our TripAdvisor Community

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Showing 71: English reviews
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Kansas City, Missouri
Reviewed 1 week ago

Note to management: train your cleaning staff and maintenance. The list is long and I really wouldn't know where to begin. I have never written a review on Trip Advisor and actually just signed up to leave one just for this Marriott. We won't be returning, you are giving the Marriott chain a bad name.

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Helpful?
Thank wmcneill2017
Management response:

hank you for taking the time to share your recent experience at the Residence Inn Houston Intercontinental Airport at Greenspoint with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort...

Marshfield, Wisconsin
Reviewed 4 weeks ago

We flew in and called for the airport shuttle to pick us up on Super Bowl weekend. The shuttle arrived quite promptly considering all of the traffic. When we arrived for check-in the front desk attendants were very friendly and full of information. We were able to arrange for our shuttle in the morning with them also. They helped us...

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Helpful?
Thank monnie377
Management response:

We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Mark Martinez...

Jacksboro, Texas, United States
Reviewed January 16, 2017 via mobile

My wife and I stayed here for an overnight layover. Most comfortable bed I have had in a hotel in a long while. Staff was very professional and accommodating. Shuttle was excellent and fast. Only reason for 4 star was noise factor of foot traffic above, and luckily the guests upstairs were not party animals.

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Helpful?
Thank Eric W
Cynthia M, Manager at Residence Inn Houston Intercontinental Airport at Greenspoint, responded to this review

Thank you for your feedback Eric! I am glad you and your family enjoyed your stay at our property. We look forward to seeing you in your next visit to Houston. I will make sure our staff is aware of your awesome comments. Thanks once again!

CA
Reviewed October 7, 2016 via mobile

Nice staff and spacious rooms. I was disappointed that the ice maker in my room didn't work and they don't have any public ice makers. There was also a bit of commotion on my floor around 4 am but seems like it was an isolated incident. There is an airport shuttle.

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Helpful?
Thank BRANDI N
Cynthia M, Manager at Residence Inn Houston Intercontinental Airport at Greenspoint, responded to this review

Hi Brandi, Thanks for taking the time to give us your feedback, we greatly appreciate it. I'm sorry we didn't meet your expectations. I will pass this onto the staff so that we get these issues taken care of. I am glad you enjoyed the staff and the comfort of your suite. We look forward to seeing you on your...

Reviewed September 26, 2016 via mobile

The staff goes the extra mile to make customers feel comfortable and well cared for and they are so genuine. I have been here for one month and really feel at home with the staff. From the girls out front Cynthia in the AM and Sandra in the PM, to Jeremy and Elvia, they are always sincere and courteous. The...

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Helpful?
1Thank Sherry S
Cynthia M, Manager at Residence Inn Houston Intercontinental Airport at Greenspoint, responded to this review

Hi Ms. Stone! Thanks for your feedback in regards to our staff and hotel. We are happy to serve you during your business trip. I will pass on the information to our staff. Please let us know if you need anything during your stay. We are delighted to have you here! Cynthia Meza Assistant General Manager

Little Rock, Arkansas
Reviewed September 25, 2016 via mobile

Massive rooms. Super clean. The staff is kind. The location is right off the highway. There are a few nearby places to eat. The breakfast is good and beds are cozy. I will stay here again. The rooms have a full kitchen which is very nice.

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Helpful?
Thank AR-BRAY
Management response:

It is so great to hear that you enjoyed your stay with us. I will share your wonderful comments with the entire staff we are constantly striving to improve our services so this will definitely motivate all of us to continue our quest. Thank you, We hope to see you again soon, Richard Stewart General Manager

Winston Salem, North Carolina
Reviewed September 13, 2016 via mobile

Spent Labor Day weekend with my family here. Check in process could have better, but all in all it was a good experience as my family was comfortable. Outside appearance needs some sprucing up. Close to the Airport.

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Helpful?
Thank Ozi A
Management response:

Thanks for choosing Residence Inn Greenspoint and it's great to hear you enjoyed your recent stay with us. Your feedback has been shared and sprucing is on the way.

Thomasville, North Carolina
Reviewed June 20, 2016

Stayed here recently while in Houston and hotel is nice but could use an update. Hotel is near airport which is good. Room was clean and breakfast was standard fare for residence inn. Staff were friendly and helpful when asked questions.

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Helpful?
Thank pjkiss
Management response:

Thank you for taking the time to review our property. I will take this valuable information and share it with our entire staff. The need for updating will be shared with management.

Reviewed June 10, 2016 via mobile

We had stayed a night with half of my girl scout troop. We arrived early, and the staff was welcoming and accommodated us in. The young lady who tended to us let us know about the services they had. The over night person was quick to help us when we needed extra pillows and sheets. Omg the cleaning ladies are...

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Helpful?
1Thank Rhonda M
Management response:

Thank you so much for your wonderful comments they will shared and celebrated with the entire staff.

Dubuque, Iowa
Reviewed June 8, 2016 via mobile

Average Residence Inn. Rooms were clean and smelled clean. Did request extra pillows when made reservation. Did not receive. The beds were super soft. The big positive was the shuttle driver did take us to a restaurant we wanted to eat at. It was out the regular area, but he was more than happy to get us there and pick...

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Helpful?
Thank PutJer1
senta c, Manager at Residence Inn Houston Intercontinental Airport at Greenspoint, responded to this review

Thank you for your comment. I'll be sure to share your kind words with our hotel staff.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Residence Inn Houston Intercontinental Airport Hotel at Greenspoint outclasses other north Houston hotels by offering our guests the true home-away-from-home experience. Location is key. We're located just 5 miles from the George Bush Airport and offer fast and free airport shuttle service. The Residence Inn Suites Hotel in Houston at Greenpoint also sits near a variety of exciting activities including Splash Town Park and the Houston Zoo. When you're ready to unwind, our 50% larger Houston hotel suites welcome you with all the comforts of home: full kitchen, separate living area, deluxe bedding and a work area with free Wi-Fi. As the premier choice of Houston Intercontinental Airport hotels for extended-stays, we offer more value every day. Enjoy free breakfast daily, Evening RI Mix (M-W) , an indoor pool and whirlpool, fitness center and SportCourt(R). Make Residence Inn your choice among extended-stay suites in Houston for apartment-style living and a warm, homelike environment. ... more   less 

Additional Information about Residence Inn Houston Intercontinental Airport at Greenspoint

Address: 655 N Sam Houston Pkwy E, Houston, TX 77060-5901
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $97 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Intercontinental Airport at Greenspoint 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Residence Inn Houston
Houston Residence Inn
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Houston Intercontinental Airport at Greenspoint staff and other travelers.
1 question
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Orlando
2 months ago

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Questions? Get answers from Residence Inn Houston Intercontinental Airport at Greenspoint staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room at the back. Less traffic noise from the adjacent highway”
 of 5 bubbles vinker, Apr 5, 2016 | Read review
“No room safes... Bring you own portable room safe”
 of 5 bubbles JMAbrante, Sep 3, 2015 | Read review
“Unless you sleep like a rock, request a top floor room and make sure it doesn't face the highway.”
 of 5 bubbles Just_a_Rd_Warrior, Sep 11, 2014 | Read review
“Ask for a room AWAY from the highway.”
 of 5 bubbles ppwillme1, Jun 17, 2014 | Read review
“The whole Inn is very quiet, peaceful and relaxing..upon checkin guests are informed of the need for a quiet enviroinment, ie. no excess guest in rooms, parties nor sleepovers.”
 of 5 bubbles 378ermaw, Jan 23, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question