Hotel Derek Houston Galleria
2525 West Loop S, Houston, TX 77027-4501
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About
#231 of 609 hotels in Houston
Location
4.4
Service
3.7
Value
3.4
GreenLeaders Silver level
Experience a new kind of southern hospitality - one where service and designer amenities allow to you to appreciate being in the moment and in the Loop. Named for Houston's black gold roots, a play on the "derrick" drilling rig, Hotel Derek's bold styled guestrooms and suites are overflowing with modern details and stylish comforts inspired by fashionably chic Texas decor. Photography by world-renowned Arthur Meyerson adorns our public areas and guestrooms, capturing the spirit of Texas wildcatters; while everything from our black granite lobby floors to bold textiles and colors pays homage to our city's rich heritage in the oil industry.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Car hire
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English
Location
76Somewhat walkable
Grade: 76 out of 100
34Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
2525 West Loop S, Houston, TX 77027-4501
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38Reviews8Q+A7Room tips
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Checked in and was given a hard time. The room was not guest ready. Had to ask for towels and toiletries. Instead they brought toilet paper. They lie and say "breakfast is complementary" don't let you choose what you eat then charge the room $20 without being told in advance! On a side note, 3 of us went 2 adults and one child and they only let 2 people eat the child is charged as extra! SMH. This is NOT 4 - Star service. My hotel in Shanghai, China was better then this. This place is NOT worth your time nor dime. Go to the Drury Inn that is an exit away. That hotel was much better. I stayed for buisnesses with my family for 3 months.
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Breakfast is not complementary you will be charged for it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel's Favorite
We had an enjoyable stay at Hotel Derek. The location was great when visiting family and friends and the staff were engaging. The Front Desk team were welcoming at check-in and our room was exceptionally clean. We only had the opportunity to enjoy breakfast and the restaurant team was a delight.
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Date of stay: December 2022
Location
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Trumbull, General Manager at Hotel Derek Houston Galleria
Responded Feb 3, 2023
Encutis, Thank you for taking the time to leave this amazing 5 bubble review. I am thrilled to hear you enjoyed your stay with us. I will be sure to pass your amazing review on to our wonderful staff. I hope you return to Houston and visit us soon. Safe Travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best customer service from the moment we checked in, Shontane was extremely professional and very accommodating. Made our experience so much more. Room was very clean and bed was comfortable. We can’t wait to come and visit.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Trumbull, General Manager at Hotel Derek Houston Galleria
Responded 2 weeks ago
O6729UKjoshuav, Thank you for taking the time to leave this awesome 5 bubble review. I just passed on your kind words about Shontane to her and the team. She is absolutely amazing to work with and is a true asset to our team. I hope you return soon. Thank you again for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sir Joey the valet was awesome, very polite, very professional, very kind, and always constant when it came to being helpful and kind he always spoke in a very professional manner, and always reminded me that if I needed anything to please let him now. Wonderful people that hotel Derek absolutely wonderful.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Trumbull, General Manager at Hotel Derek Houston Galleria
Responded 2 weeks ago
lolabQ2093BK, Thank you taking the time to leave this amazing 5 bubble review. I can assure you that I passed on your kind words about Joey to our Valet team. I'm so pleased that you enjoyed your stay and hope you return soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at the Hotel Derek and it was quite the pleasure. I frequent Houston and this was my first time staying at this establishment. From the moment I checked in, I was met with a warm welcome by Ms. Jamesha at the front desk. She was polite, attentive and helpful. I was also assisted politely by another young lady that assisted me with additional coat hangers (sorry I don't remember her name). I had lunch at the restaurant Friday and the bartender was amazing. The next morning, I had breakfast which I must say is refreshing for a Hotel to offer such an amazing breakfast for free. The woman that assisted me there was also amazing and attentive. Overall - Hotel Derek is a hidden gem with an amazing staff and comfortable accommodations.
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Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Trumbull, General Manager at Hotel Derek Houston Galleria
Responded 3 weeks ago
GG466, Thank you for taking the time to leave this amazing 5 bubble review. I am so pleased that you enjoyed your stay. I will be sure to pass on your kind words about Jamesha and the rest of our staff. The team here truly believes in delivering a hospitable experience for our guests. I hope you come back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was in disrepair. Several of the lights were broken, and when addressed (twice), they were still not fixed. The bathroom was shabby with exposed, corroded pipes. There was a hanging plywood barn door with a missing handle that didn't close properly, so there was no privacy while sharing the room with a friend. I booked the room several months in advance at an agreed upon rate, only to be told that the rate was raised and there was nothing they could do. Overall, the photos online seem to be very old, and do not reflect the current state of the property. The lobby smelled strongly of natural gas throughout the duration of our stay.
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Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: if you like to sleep in, stay somewhere else. the room offered no blackout curtains, only sheer...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Trumbull, General Manager at Hotel Derek Houston Galleria
Responded 3 weeks ago
D8830AMcaseyg, Thank you for taking the time to leave feedback. I have passed on your concerns to our senior leadership team to research and fix the issues you described. Rates do change but once locked in on a reservations with a confirmation letter that is what the hotel will honor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alma was amazing! She had the best customer service ever! In a busy environment she continued to serve us with a smile on her face! We need more people like Alma in this world! Thank you for making my stay enjoyable
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Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Trumbull, General Manager at Hotel Derek Houston Galleria
Responded 3 weeks ago
nnennao993, Thank you for taking the time to leave this wonderful 5 bubble review. I don't think I can say it enough about how amazing Alma is. I agree we need more Alma's in the world. I will be happy to pass on your comments to her as well as the rest of the team. Thank you for staying with us and we hope you come back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had reservations for the Mockingbird suite however at check-in, rather than advising us unavailable and offered an alternative or discount, simply stuck us in a different one. The same woman that checked is in says to wait and call back after 2am and someone could research. The next woman seated at front desk completely disregarded our issue and had the nerve to "offer" a late check-out for $50 more. According to our reservation we already had an automatic 1pm late check-out and 4 free breakfast meals (2 rooms) with the coupon code. We declined since we planned to be out in town and didn't think fair to try to squeeze additional money out of us especially since given incorrect room. At this time apparently young lady checked us out in the system I believe out of spite because I asked to discuss issue with someone else. Although I did not tell her it was because of her consistent rude behavior. We were then required to pay for 2 breakfast meals andi had to take the receipt to front desk to advise. The same woman exclaimed that it was because of the type of breakfast chosen before looking at the receipt. Then when she finally looked saw that we had in fact been charged. The other woman said because it looked like we had been checked out at 945 in the morning. In summary Hotel Derek staff knowingly and deceitfully stuck us in a room we would not have paid for and if given the choice would have simply chosen another regular room rather than a premium priced room that we did not choose. Rather than be upfront and honest we were given the runaround, endured bad customer service, asked to pay more money, not offered a discount for their wrongdoing nor a sincere apology, was retaliated against by staff after politely and professionally advising staff of the concern by causing issues with access to the rooms via our keys and the breakfast issue. The view from room was decent enough for me to not give 0 stars.…
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Date of stay: April 2023
Value
Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Trumbull, General Manager at Hotel Derek Houston Galleria
Responded 3 weeks ago
914deandreaj, Thank you for taking the time to leave honest feedback. I have passed your comments and concerns onto our senior leadership team to review and to make corrections. This is not how we want our guests to feel here at Hotel Derek. I apologize for the inconveniences you had during your stay. We will work to strive to be better. I hope the rest of your time in Houston was great. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best customer service I’ve seen in a long time! Alma from the bar, was really kind and sweet to us! She was very patient with us. We came late. About 10 minutes before the bar was closed. And she was right there with a smiling face waiting for us. She needs a promotion. She was absolutely wonderful.
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Date of stay: April 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Trumbull, General Manager at Hotel Derek Houston Galleria
Responded 3 weeks ago
Wander37521974305, Thank you for taking the time to write this amazing 5 bubble review. I don't think I can say it enough that Alma is a true asset to the hotel and the team. She prides herself at making sure everyone leaves with a wonderful experience. She truly is a rockstar. Thank you for staying with us and we hope to have you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alma was so kind and helpful! She took care of everything we needed! She is the definition of a HARD WORKER! There was so many people in the restaurant and she was moving and working extra hard to get EVERYONE what they were needing. Such a kind soul. THE BEST!
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Date of stay: April 2023
Value
Location
Service
Room Tip: Request Alma
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Trumbull, General Manager at Hotel Derek Houston Galleria
Responded 3 weeks ago
Cashleyy91, Thank you for taking the time to leave this incredible 5 bubble review. Alma is a true asset to our hotel. I will be sure to pass your comments on to her and the team. Thank you again for staying with us and we look forward to having you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$135 - $201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
derek hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
312
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Frequently Asked Questions about Hotel Derek Houston Galleria
Which popular attractions are close to Hotel Derek Houston Galleria?
Nearby attractions include IPIC - Houston (0.2 miles), River Oaks District (0.2 miles), and Davidoff of Geneva (0.2 miles).
What are some of the property amenities at Hotel Derek Houston Galleria?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Derek Houston Galleria?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Derek Houston Galleria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Derek Houston Galleria?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Hotel Derek Houston Galleria?
Conveniently located restaurants include Kenny & Ziggy's New York Deli, Steak 48, and Grotto Ristorante.
Are there opportunities to exercise at Hotel Derek Houston Galleria?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Derek Houston Galleria have an airport shuttle?
Yes, Hotel Derek Houston Galleria offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Derek Houston Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Derek Houston Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Derek Houston Galleria offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.