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Quality Inn & Suites Houston

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30 Reviews from our TripAdvisor Community

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Showing 26: English reviews
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I would not recommend staying here--nor will I make the mistake of doing so again. I stayed here for two months as an extended stay while I was working in Houston. It ran cheaper than what renting an apartment would have cost and I didn't have to worry about utilities, Internet, etc. so I thought it was a good deal.... More 

Helpful?
Thank Philip W
Rick P, Manager at Quality Inn & Suites Houston, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Dallas, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 5, 2016

The Lobby was really nice and I was excited about what I saw....Until...I started finding dead roaches. Five of them. Then saw several more that were alive. A shame because the room was nice, the staff was nice and the breakfast was good. Just not happy about the bugs at all.

Helpful?
1 Thank 1973mlc
Rick P, Manager at Quality Inn & Suites Houston, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Houston hotels

Ft. lauderdale
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed July 4, 2016

The manager told me by phone that he'd work with me regrading adjusting a reservation but would not one I arrived when he was contacted by staff. Dying cockroach in room. Litter in parking lot and breakfast was not fresh. Staff were helpful.

Helpful?
Thank paul t
Austin, Texas
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 21, 2016

I have stayed at this location several times before and even completed a review over a year ago. The reason why I am submitting another review is due to the 290 construction. l will start off with my list of pro's and con's to help guide you on selecting a hotel. Pro's: hotel located off 290 and less than six... More 

Helpful?
Thank Gilbert U
North Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 30, 2016

Stayed one night at the Hotel in room 204. Moe at the front desk provided a warm welcome and exceptional service. Breakfast the next morning was very good and was included in the price of the room. Room was neat and clean and good value for the money. The room compared very well with the Hilton Hotel we had stayed... More 

Helpful?
1 Thank mfaheem2016
Berrien Springs, Michigan
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 21, 2016

The walls are thin we could hear conversations in the next room.The counter could use more than just one person attempting to help a line of 4 people. The breakfast tasted very watered-down, the the hotel itself is decent but it seemed like they were on a strict budget of having quality food for breakfast. We also didn't like how... More 

Helpful?
1 Thank Michael M
Woodstock GA
Level Contributor
127 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed February 16, 2016

Very good, if not extravagant, breakfast. Very nice room, probably the best I've been in the past year. Wonderful staff. No pool. Easy access to highways. WiFi fairly fast.... and free. I'd stay here again without thinking twice.

Helpful?
Thank vtailbonanza
Rio de Janeiro, RJ
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed December 4, 2015 via mobile

Don't like writing reviews like that but my stay was terrible, awful, no qualifications to describe. Old furniture, everything smells like cigarette. Actually I don't know they would fine someone who smoked in the room since everything smeels like old and cigarette. One day the fire alarm started just in the middle of night. I did request reicipt by the... More 

Helpful?
1 Thank Orlando M
1 review
3 of 5 stars Reviewed October 21, 2015

Room looked clean, wi-fi is super slow. Found a roach crawling across the floor, that made me nervous ! Bath room looked very clean, vending machine on 3rd floor was empty. The washer and dryer for laundry is old and slow.

Helpful?
Thank chris m
Dallas, Texas, Usa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 16, 2015

I stayed at this hotel 9/11/15-9/13/15. I was very pleased with my stay. Stephanie the front desk agent is a jewel and gave me very good customer service. The room was spacious, very clean, and the beds were comfy. The standard room comes equipped with a mini fridge, and coffee maker. A microwave is in the lobby for your use.... More 

Helpful?
Thank lonestargirl3622
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Quality Inn & Suites Houston

Address: 12439 Northwest Fwy, Hwy 290, Houston, TX 77092-3113
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $61 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Houston 2.5*
Number of rooms: 62
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Also Known As:
Holiday Inn Express Northwest / Brookhollow Hotel Houston
Holiday Inn Houston
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