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Hampton Inn Houston - Willowbrook Mall

248 reviews
#127 of 518 Hotels in Houston
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Traveler (7)
Room & Suite (12)
Dining (6)
Overview
  • Excellent54%
  • Very good27%
  • Average12%
  • Poor5%
  • Terrible2%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Multilingual Staff
2.5 Star Hotel
All hotel details
Offers from Hampton Inn Houston - Willowbrook Mall
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (248)Write a Review
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All reviewsgreat locationwhiskey riverindoor pool and hot tubwithin walking distancebusiness tripgreat stayrooms were cleanstaff was very friendly and helpfulfree breakfastcleaning staffyogurtfitness roomdefinitely stay here againexcellent hoteleasy accessfitness centerfm1960
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1 - 5 of 229 reviews
Reviewed December 13, 2017

Was kept up by the sound of the bar two parking lots away music - lasted from 10pm- 2am. Although it was harder to hear at times over some other “droning” sound from within the hotel that came and wentMore

Review collected in partnership with Hampton
Thank 738douglasg
Response from TMIHospitality, Manager at Hampton Inn Houston - Willowbrook MallResponded 5 weeks ago

Dear 735douglasg, Thank you for reviewing the Hampton Inn Houston Willowbrook Mall. Please accept my apologies for the noise that kept you from being able to fully enjoy your stay. In the future, we'd be more than happy to find you a room on the...More

Hotel's Favorite
Reviewed October 11, 2017

Hotel staff was excellent. Breakfast was always hot and good. Hotel is in walking distance to some great restaurants, the mall, and other shops. If given the opportunity again. I wouldn't think twice about staying here.More

Review collected in partnership with Hampton
Thank 649grego
Response from TMIHospitality, Manager at Hampton Inn Houston - Willowbrook MallResponded October 31, 2017

Dear 649grego, Thank you for taking the time to review our hotel! Our team strives to provide excellent service, and I am happy to share your comments with them. I'm happy you enjoyed our hot and delicious breakfast and some of the nearby restaurants as...More

Reviewed December 12, 2017

This hotel has always provided a quiet, clean, safe, friendly, and convenient place to stay while traveling on a business trip. It is close to restaurants and is close to the highway. I would recommend this to everyone!More

Review collected in partnership with Hampton
Thank wendyj199
Response from TMIHospitality, Manager at Hampton Inn Houston - Willowbrook MallResponded 3 weeks ago

Dear Wendyj199, Thank you for taking the time to review our hotel. Our team strives to provide excellent service, and I am happy to share your comments with them. I'm happy you enjoyed our hotel amenities and some of the nearby restaurants as well. We...More

Reviewed November 28, 2017

Room was very noisy, apparently due to a bar across the street. Obnoxiously loud music began at about 10 pm and ended abruptly at 2 am, both nights of my stay. The room itself was okay, though seemed smaller than my previous experiences with The...More

Review collected in partnership with Hampton
Thank James L
Response from TMIHospitality, Manager at Hampton Inn Houston - Willowbrook MallResponded November 30, 2017

Dear James L, We appreciate your review of the Hampton Inn Houston Willowbrook Mall. It's great to hear that you enjoyed our great breakfast and friendly staff. Our apologies, however, for any disruption from outside noise. It is understandable how frustrating this must have been....More

Reviewed November 27, 2017 via mobile

Room was all good and staff was pleasant but 9 cars were broken into overnight so the proximity to the Willowbrook mall creates a security problem that needs more vigilance by the hotel security staff. I won’t be recommending this hotel to family anymore until...More

Thank SR-1007
Response from TMIHospitality, Manager at Hampton Inn Houston - Willowbrook MallResponded November 29, 2017

Dear SR-1007, Thank you for your review of our Hampton Inn Houston Willowbrook. We are so sorry to hear of the inconvenience that was experienced during your stay with us. While we do use a security team to monitor the safety of our parking lot,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Center with Internet Access
Laundry Service
Dry Cleaning
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Heated pool
Hot Tub
Indoor pool
Details
Price range
$107 - $197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Houston
#39 Business Hotel in Houston
Room types
Non-Smoking Rooms
Details
Price range
$107 - $197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Houston
#39 Business Hotel in Houston
Room types
Non-Smoking Rooms
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Traveler (7)
Room & Suite (12)
Dining (6)
Pool & Beach (1)
Hotel & Grounds (7)
Bathroom (4)
Business Center & Event Rooms (1)
Questions & Answers
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Room Tips
"Our room was on the back of the hotel. The view was nice and it was quite."
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"3rd Floor is the Best"
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"Ask fthe r a 3rd floor room away from the elevator."
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"We always ask for a room on the top floor to avoid noise in the room above us."
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