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Hampton Inn Houston - Willowbrook Mall

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#91 of 492 Hotels in Houston
Certificate of Excellence
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Hampton Inn Houston - Willowbrook Mall
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202 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Hallsville, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Absolutely loved it. Very clean and friendly.! Staff was very helpful and friendly. Next time we come to Houston we will pick this place again. Will tell everyon abou this place so that you guys will stay around..

Review collected in partnership with Hampton

Helpful?
Thank I1338YCjoer
Garland, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 11, 2016

This Hampton Inn is nicely located right at the edge of Willowbrook Mall in Northwest Houston/ Tomball area. We stayed at room 331, which was very quiet, away from the elevator. The beds were quite comfortable, and the room was clean and tidy. Breakfast was adequate. The staff was very welcoming and courteous. We will surely return.

Helpful?
Thank EKRez1
Lincoln Park, New Jersey
1 review
5 of 5 stars Reviewed August 9, 2016

My family and I were at this hotel two years ago for the Jr Olympics. This year we came back for the same reason. The hotel is very clean and the staff are very personable. It is located near a lot of restaurants and the mall if you need anything you forgot at home. I would definitely recommend staying here

Review collected in partnership with Hampton

Helpful?
Thank Joan S
1 review
5 of 5 stars Reviewed August 9, 2016

Very friendly and helpful staff. The rooms are clean with a decent size bathroom. ! Great location-- walking distance to the mall and a lot of restaurant options very close by. Also, the hotel has free breakfast. I would definitely stay here again.

Review collected in partnership with Hampton

Helpful?
Thank 619felecial
Lafayette, Louisiana
1 review
3 of 5 stars Reviewed August 5, 2016

It was wonderful ato first, but when we was departing that's when we had the problem. The lady at the front desk was asking us questions like we were being interrogated. That was so uncomfortable. When someone booked our room for us because we didn't know where to go.

Review collected in partnership with Hampton

Helpful?
Thank 245kalinm
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear 245kalinm, Thank you for reviewing the Hampton Inn Houston Willowbrook Mall. I'm very sorry that your experience at our hotel wasn't as you'd expected and for any uncomfortable situation my front desk put you in. I want to assure you that guest satisfaction is of the utmost importance to us and this issue has been addressed directly with my... More 

Guadalajara, Mexico
1 review
5 of 5 stars Reviewed July 25, 2016

Excellent Place to Go to. The Hotel is near Malls and close to very nice restaurants within walking distance. Hotel is near easy access to routes, avenues and freeways. Its 20 minutes from Downtown and you can get really wherever you want from there. The Hotel has very comfortable beds and great service. Also Has a pool and a fitness... More 

Review collected in partnership with Hampton

Helpful?
Thank Hugo M
Houston-Willowbrook, United States
1 review
2 of 5 stars Reviewed July 18, 2016

Sits on the counter reading instead of helping. In the back corner talking instead of at their desk to help. Breakfast attendant doesnt talk to you to help. Food was terrible either way. And they definitely dont see when a guest isnt enjoying their stay.

Review collected in partnership with Hampton

Helpful?
Thank Ruben A
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Ruben A, Thank you for reviewing the Hampton Inn Houston Willowbrook Mall. I am very sorry we did not provide you with the service you expected and deserved. We do our best to make certain everyone is trained to serve our guests, so we will continue to work on training customer service and attention to detail. We hope with... More 

sugar land, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 18, 2016

Great service and accommodations. They had great breakfast options and they even went the extra mile. I asked if they had a certain type of cereal i love and they went to the back and came out with not one but two to have next next morning.

Review collected in partnership with Hampton

Helpful?
Thank Maria M
Katy, Texas
1 review
5 of 5 stars Reviewed July 3, 2016

Always curtious, very clean, we have left a irem of clothing once and they held it for almost a month till we could get back to get. Love the breakfast choices .This is definitly our choice for another stay.

Review collected in partnership with Hampton

Helpful?
Thank 497priscillal
Somerville, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 29, 2016

Great stay ..comfy beds..cleanliness of the rooms..Great location by the mall..many restaurants to choose from..quiet even by the mall.. easy to get to n to get out..would stay again when I go to visit my son

Review collected in partnership with Hampton

Helpful?
Thank Joan D
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn hotel in Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290, and Beltway 8 this comfortable hotel in northwest Houston offers shopping and major attractions in abundance.Checking in for business, or stepping out on vacation? Either way, you'll be sure to enjoy your stay at the Hampton Inn Houston-Willowbrook Mall hotel. Relax in spacious rooms offering king or queen-size beds and enjoy free high speed internet access. Start your day right with Hampton’s free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 

Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 West FM 1960, Houston, TX 77070
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $96 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
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