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Extended Stay America - Houston - Westchase - Richmond

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3200 W Sam Houston Pkwy S, Houston, TX 77042-5015
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Extended Stay America - Houston - Westchase - Richmond
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69 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Pembroke Pines, Florida, United States
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 30, 2015

Room was spacious, comfortable, clean and easy to get around town. Tykee was AMAZING, she took the time to listen and honor any of our request. Always friendly in the morning and the best coffee ever.

Helpful?
Thank Chanzesare
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your... More 

1 review
4 of 5 stars Reviewed August 28, 2015

Its good to stay there, for me location was good as my office was near by. Frontdesk staff is good and of helping nature. The room was clean. As a budget hotel, the hotel is good. Extend your stay at ExtendedStay.

Helpful?
Thank Shubham C
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Katy, Texas
Level Contributor
326 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
1 of 5 stars Reviewed August 3, 2015

Had to stay here due to lack of option (big conference happening in the city) and what a disappointment that was. Place is strange... Felt unsafe most of the time. It seemed like I was in some sort of ghetto where I did not belong. Room was dirty with old and noisy appliances... Not good at all. When I tried... More 

Helpful?
Thank engped
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that you did not have a comfortable stay. Please accept our apologies. I met with the staff, and we will work to make sure we are walking the property frequently as well as making sure security is more visible. Additionally, I will be... More 

Cape Coral, Florida
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed July 26, 2015 via mobile

I was staying here and housekeeping would say they cleaned but stains on counters and bed unmade is my clue they lied. It happened more then once. Also maintenance would not knock they just would walk in the room unannounced. Water flooded the hallway and went into room but the management did not go around to find out who was... More 

Helpful?
Thank ShirleyP1958
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review

Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our staff on our cleaning and room inspection procedures as well as making sure we are responding to guest needs in a timely... More 

Cape Coral, Florida
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed April 12, 2015

I just want to let you know, everyone to know, if you want to stay and Extended Stay America​ 3200 W Sam Houston, Houston, TX DON'T! They suck. I've been here starting my third week. If I had the money to move (dog deposit and all) I would. First week housekeeping told the front desk she serviced my room. But... More 

Helpful?
Thank ShirleyP1958
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the housekeeping and service issues you encountered during your stay. To uphold our company’s high standards, I met with the staff, and we have a new... More 

Toronto, Canada
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed March 8, 2015

Do not stay here! I travel continually for business, and have benefited from TripAdvisor articles and advice. However, this time the ratings were not accurate - and and I writing to help warn other people to avoid this hotel. If I had not arrived late at night, I would have turned around a left immediately. The room smelled terrible -... More 

Helpful?
Thank BizTraveller345
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review

I appreciate you bringing your experience to our attention. Your comments in regards to the friendliness and helpfulness of the staff are much appreciated; yet, I was disheartened to read the quality of our location did not meet your expectations. To uphold our company's high standards, we are scheduled for a renovation this calendar year. We continually work to improve... More 

San Diego, California
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 21, 2014

came to houston for a quick 4-day 3-night trip. got this hotel from PL, retailed at more than $100, got it much lesser than half. stayed on 4th floor, #404. non-smoking floor with non-smoking room. good - location central, for the ones who like chinese food and shopping, this hotel is only 2.5 miles away. good value with the rate... More 

Helpful?
1 Thank bob l
1 review
1 of 5 stars Reviewed August 20, 2014

They changed my rate after one week to a higher weekly rate after I had reserved to stay from July 7 to Aug 13 (and was eligible for the monthly rate, which I got for the first week). Once I realized the problem I spoke to the person at the front desk who apologized and assured me that he would... More 

Helpful?
Thank Jay R
Lehigh Acres
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 5, 2014

Stay away, Stay far away. This place is a dump , plain and simple. The guy at the front desk was the only thing pleasant about this place. There was a fist hole in my door, which was not repaired. Stains on floor and the room smelled. Stay away from this place !

Helpful?
Thank Fred B
Pittsburgh, Pennsylvania
2 reviews
1 of 5 stars Reviewed August 3, 2014

The main reason we chose to stay at this hotel was because of the location and price. Upon arriving we could tell that the hotel was a bit "run down". The staff and management seem to take little pride in the presentation and cleanliness of the property. Those are the only problems. Security is totally lacking and most of the... More 

Helpful?
Thank Christina A
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Houston - Westchase - Richmond

Address: 3200 W Sam Houston Pkwy S, Houston, TX 77042-5015
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $76 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Westchase - Richmond 2.5*
Number of rooms: 101
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Also Known As:
Houston Extended Stay
Extended Stay Houston
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