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Embassy Suites by Hilton Houston Near the Galleria

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Embassy Suites by Hilton Houston Near the Galleria
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676 Reviews from our TripAdvisor Community

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Showing 647: English reviews
New Orleans, Louisiana
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I had a previous stay in March 2016 and had run into a host of minor issues. These were either quickly addressed by management or at least acknowledged by management. Given the responsiveness to issues, I decided to stay again despite a few Tripadvisor reviews that were concerning. I just returned from a 2 night stay. I was initially pleased;... More 

Helpful?
Thank danny504504
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Danny, I am very sorry we had A/C issues during your stay, it is something we have battled in just a couple of rooms that we thought we had fixed. We do have plans for a complete overhaul (upgrade) of our water chilling system as you can imagine in Houston all upgrades to AC are appreciated. As you mentioned our... More 

Tulsa, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Less than half of the ice machines work. No luggage carts available for use. Strong smell of contact cement in the hallway. Non caring attitude of desk staff. The hotel used to be a great place to stay, but has fallen into disrepair.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin B
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Sir, I do apologize as I did mention in the survey you filled out. We are going away from ice machines on the floors as they tend to be disruptive to our guest in rooms close to them. Instead we will carry ice in our corner pantry for our guest. We do have luggage carts, however at times our guest... More 

Houston, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Hotel is currently being updated/remodeled the newly remodeled room I was placed in was completed in soft colors and very relaxing. The furniture such as the new sofa was very comfortable and the bathroom was very bright and clean.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Richard E H
Beaumont, Texas
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We came to Houston a day early to do some shopping. I was to lecture a class on Friday afternoon. Our stay at the hotel was very good. Our room was clean. We staed near the elevator, but never heard any activity beyond our room.

Helpful?
Thank Jim L
McAllen, Texas
1 review
3 of 5 stars Reviewed 1 week ago

Excellent location to visit Houston. Walking distance from Galleria and close to museum district. Staff was friendly, but rooms needed some upkeep and attention to detail. Sofa bed was very old and pull out bed was nasty.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank X3987OD
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

I am very happy my staff did their best to take care of you during your most recent visit. I do apologize that the sofa bed appeared old and in poor condition. We are doing some renovations in the coming months and the sofa beds are on the list of items we are working to take care of. I do... More 

Vancouver
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

I have never stayed in an Embassy Suite that let me down as far as the hotel itself is concerned. The location in Houston at the Galleria was top notch. The staff, specifically Ms Avery (Reception Desk) & Ms Emily (Manager) were extraordinary in how they dealt with guest. If you encounter them during your stay, you will be in... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ulysses F
Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

Being a family of four, we tend to frequent the Embassy Suites so that everyone can have their space. This was by far the best Embassy Suites property we've encountered thus far. The entire hotel staff was warm and friendly, not just the folks that are supposed to be, and they took a genuine interest in us as well as... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John P
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Had the pleasure of staying at this hotel for a business trip and was very pleased. It is clean and very nice. We had a king bed suite. I especially enjoyed seeing the live Swan swimming in the indoor "swan tank". Good happy hour and awesome fresh made to order omelet for breakfast at no extra charge!!

Helpful?
Thank Brenda J
Slidell,LA
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I don't know where to start. This was absolutely the worst Embassy Suites hotel that I have ever visited! Our first room had three minor/moderate issues and one major issue. The A/C in our room blew slightly cool air only. The refrigerator leaked water onto the carpet. Also, the lock on the bathroom door was broken. But, that doesn't come... More 

Helpful?
Thank MardiGrasFun
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Sir, I want to first apologize you had such a poor experience at our property. I will try to address your concerns but it does sound like my front desk staff did try to make it right by giving you a complimentary night stay already. We take our guest concerns very seriously and we have had outside professionals check our... More 

Kansas City, Missouri
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My family's 2016 reunion was held at the Sage Street Embassy Suites August 5-7th. The staff was very accommodating and the hotel was a wonderful choice for our reunion! The close proximity to the Galleria Shops, places to eat and easy highway access were great! The Breakfast, Evening Reception and Cocktails were fantastic! Although the hotel appeared to be full... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Claudia S
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Address: 2911 Sage Rd, Houston, TX 77056-6000
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $137 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
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