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Comfort Suites

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35 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Odessa, Texas
1 review
2 of 5 stars Reviewed 1 week ago

There was no one at the front desk to check me in upon arrival. I had to wait nearly 15 minutes. When I returned from dinner, the AC had reset and it was nearly 80 degrees in my room. I decided to shower to cool off, while the room was in the process of cooling(about 1 degree every 30 minutes),... More 

Helpful?
Thank trevors2424
Natty R, General Manager at Comfort Suites, responded to this review

Hello, First, my apologies. As the General Manager of the hotel I am directly responsible for the quality of the hotel and level of service we provide our guests, clearly you have been let down and I apologize. I am not sure I can begin to offer an logical explanation for what you experienced when you stayed with us, the... More 

Livingston, Texas, United States
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The elevator was out for most of the weekend, the breakfast was sub-par, and the bed and pillows left me in pain all week. It was probably the most uncomfortable bed and pillows I've ever had at a motel. On the bright side, the staff was friendly, and the motel was very clean. I'm just not sure I could bear... More 

Helpful?
Thank Rooster C
Phil H, General Manager at Comfort Suites, responded to this review

Hello, My sincere apologies for the delay in my response to your review, it is important that I directly respond to your review as you were kind enough to offer the feedback, I owe you a response. I want to apologize for the elevator issue, we did indeed suffer from elevator problems that weekend, in fact, we had technicians out... More 

Denver, Colorado
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed March 18, 2016

This hotel was recently renovated, offering business travelers a nice size room for an extended stay. When arriving at the hotel I was told all of our rooms are dirty come back. I am more accustomed to your room is not ready yet, can we call your cell phone. Without all of the details, I found the room to be... More 

Helpful?
Thank Howard W
Coppell, Texas
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 6, 2016 via mobile

Stayed 2 nights. My room was at the front, 2nd floor. Traffic noise at night was terrible. A/C was very loud. Breakfast was average relative to others that offer free breakfast. Staff was kind but a little rough. The hotel was VERY clean. That I was impressed with. Pricing was very fair for this area.

Helpful?
Thank dshaw115
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 5, 2016 via mobile

I'm not much for the use of hyperbolic, and when I say this was the best value in hotel stay I've ever received, it's not hyperbolic is a fact. Rooms were well designed, hotel was nearly new, very modern and spacious, and even had room service. I've stayed in some very nice hotels, and only lived comfort suites due to... More 

Helpful?
Thank Donald S
Starkville, Mississippi
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 10, 2015

I was here this past weekend. As soon as you walk in, there's a smell of clean that hits you right in the fast. I stayed after the previous reviewer so perhaps they corrected the "musty" smell that person experienced. We stayed in room 223. It was very nice, spacious, and clean. It was a very quiet hotel. We didn't... More 

Helpful?
Thank kdh0581
Birmingham, Alabama
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed November 1, 2015 via mobile

Room 111-Musty smell. I thought at first because the air had not been running maybe the room just needed clean air circulation; not the case. The carpet was somewhat damp too while running the A/C to cool the room and eliminate the smell. Obviously it's a leak in the unit and it seaped in to the carpet therefore causing the... More 

Helpful?
Thank AlabamaGirl06092012

Travelers are raving about these Houston hotels

Level Contributor
3 reviews
5 of 5 stars Reviewed September 17, 2015

I have been staying every week for four months with my work crew. This place is great! Staff is friendly and courteous. Rooms are clean and the hot breakfast is a nice touch to start your day. This is definitely my hotel of choice and on top of all those great things they have a nice size pool and spa... More 

Helpful?
Thank Cedric W
1 review
5 of 5 stars Reviewed April 30, 2015 via mobile

I came down to houston to visit my mother at memorial herman hospital, and I stayed at this hotel for the convenience. I was very impressed of the newly renovated rooms. The staff was ver friendly, and I loved the fact that they offered happy hour for free! I would recommend staying at this hotel, clean and spacious rooms.

Helpful?
Thank Carol1399
Natty R, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay with us at the Comfort Suites. We truly value all guest feedback. We strive for 100% customer satisfaction and I am happy to hear we were able to provide that for you. We look forward to welcoming you again! More 

Dallas, Texas
Level Contributor
273 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed February 20, 2015

It's really a shame that the hotel makes NO mention at their Choice Hotels profile page that they are doing massive renovation - in my opinion it would help to soften the first impression shock when one enters the hotel. I should have checked here on TripAdvisor first to learn about the renovation. On the day I checked in -... More 

Helpful?
Thank oceanpalace
Natty R, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 11440 Clay Road, Houston, TX 77041
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $78 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Comfort Hotel Houston
Comfort Suites Houston
Houston Comfort Suites
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