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La Quinta Inn & Suites Houston Northwest

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La Quinta Inn & Suites Houston Northwest
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203 Reviews from our TripAdvisor Community

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Showing 194: English reviews
NACOGDOCHES, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

My stay at this hotel was really nice. I was taking a mini vacation & I also came to town to celebrate my daughter's birthday. I enjoyed my stay and I will stay again. I asked for a smoking room and it was nice. The location is in the close to everything. The service was great and the hotel was... More 

Review collected in partnership with La Quinta

Helpful?
Thank Deidre R
atlanta, United States
1 review
4 of 5 stars Reviewed August 4, 2016

good hotel, clean, a little smelly in the halls, did not like that the rooms are cleaned every other day and you are supplied with fresh towels every other day, breakfast could be a bit more of a variety but it was a nice get away and despite the policy they cleaned our room everyday , fitness room was nice

Review collected in partnership with La Quinta

Helpful?
Thank Ravel B
Austin
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 2, 2016

When you receive excellent service and greeted with a smile and the host goes beyond his duty to make you feel "at home" then this makes my trip worthwhile. Room was very clean and the staff were always friendly. I would definitely stay at this location again!

Review collected in partnership with La Quinta

Helpful?
Thank Paul G
Mexico City, Mexico
1 review
2 of 5 stars Reviewed August 1, 2016

Staff would not help my requirements at all as I requested to be changed room. The staff member overnight said that there were rooms available but the one during the day denied it. Showing poor interest in serving the customer.

Review collected in partnership with La Quinta

Helpful?
Thank Alejandro B
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Houston Northwest, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all of our management staff. We look forward to welcoming you back. Thanks, LQ Customer Care More 

Houston, United States
1 review
1 of 5 stars Reviewed August 1, 2016

I was very disappointed with the stay. First room we got was already occupied, then they moved us to a smoking floor and it smelled bad. We had problems with the a/c and the toilet wasn't working, we had to jiggle it to flush and it ran all night. Worst part is we killed roaches on the night stand and... More 

Review collected in partnership with La Quinta

Helpful?
Thank Cecilia G
LQ Customer Car... T, Manager at La Quinta Inn & Suites Houston Northwest, responded to this review

Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. I would like to better understand the circumstances of your experience. Would you mind contacting me at lq4015gm@lqreviews.com. I’m looking forward to... More 

KRUM
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 26, 2016

I love La Quinta. This stay, however, was not so great. The accommodations were great and the staff was wonderful. However, on Friday, my car was broken into and my valuables were stolen. I have stayed at La Quintas all over the country since 1989 and this has never happened before. Bad luck I guess. The manager was very helpful... More 

Review collected in partnership with La Quinta

Helpful?
Thank DEBRA M
lq4015gm, General Manager at La Quinta Inn & Suites Houston Northwest, responded to this review

Dear Debra M, Thank you for your recent stay and sharing your feedback. Please accept our sincerest apologies for the issue involving your vehicle. I am thankful that you were so understanding during such a stressful time. We have followed up with our security partner to ensure this type of action does not occur in the future. Again, apologies for... More 

Omaha, United States
1 review
3 of 5 stars Reviewed July 25, 2016

Not as conscious of safety as they should be - pool door opened without a passkey. Buttons in the elevator were missing and had tape over them. Rooms are adequate, AC is noisy. Location is convenient.

Review collected in partnership with La Quinta

Helpful?
Thank Melissa Y
lq4015gm, General Manager at La Quinta Inn & Suites Houston Northwest, responded to this review

Dear Melissa Y, Thank you for taking the time to share you thoughts. I am sorry to hear that you experience was anything less than perfect. We have addressed the pool door safety issue and it is secure and requires a guest room key to enter. The elevator issues have also been addressed. I will use your feedback as a... More 

Cincinnati, Ohio
2 reviews
1 of 5 stars Reviewed July 19, 2016

The initial step into the room was perfect. Spacious and comfortable. Waking up we found 3 cockroaches in the bathroom, 1 crawling near the sink and went into the coffee maker. This happened EVERY MORNING. Key cards did not work. Took them to get fixed, worked, then did not work again. 2 out of the 4 lights in the main... More 

Helpful?
Thank Mary G
lq4015gm, General Manager at La Quinta Inn & Suites Houston Northwest, responded to this review

Dear Mary: I’ve received your review of La Quinta Houston - Northwest. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and... More 

Baton Rouge, Louisiana, USA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2016

The room was clean. The staff was friendly and efficient. The bed was very comfortable. I highly recommend this hotel. The rate was reasonable for a holiday weekend. I only stayed one night but was very pleased.

Review collected in partnership with La Quinta

Helpful?
Thank 389pamelaa
lq4015gm, General Manager at La Quinta Inn & Suites Houston Northwest, responded to this review

Dear 389pamelaa: Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Houston - Northwest La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Ryan... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about La Quinta Inn & Suites Houston Northwest

Address: 11130 Northwest Fwy, Houston, TX 77092-7307
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $72 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Houston Northwest 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
La Quinta Houston
Houston La Quinta
Hotel Style:
#18 Best Value Hotel in Houston
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