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Sheraton Houston Brookhollow Hotel

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#120 of 489 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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452 Reviews from our TripAdvisor Community

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Showing 437: English reviews
Kerrville, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

great rooms....2 blocks from convention center Breakfast was very good. Internet was fast enough enjoyed drinks in the evening Rooms were perfect and staff was friendly and helpful. Used business office and worked out just fine.

Helpful?
Thank Rod J
Vancouver, Canada
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

I thought this hotel was clean with friendly and accommodating staff. The hotel had a restaurant and bar inside which had good food and relatively nice staff. They were busy and doing the best they could. Their beds were very comfortable and I slept through the night. I would definitely recommend this hotel and will stay here again.

Helpful?
Thank Jprefontaine
Austin, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

A wonderful surprise!!! Sheraton Houston Brookhollow is a diamond in the rough of road construction. My 'Waze' map created a treasure hunt, but it was worth it! We had a jewel of an experience. From the moment we stepped into the sleek and up-to-date lobby, the front desk staff were so gracious. Every employee we encountered was so amazing. My... More 

Helpful?
Thank debbietravels2016
Atlanta, GA
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stopped in here on a cross country trip with my cat. Customer service was outstanding. No pet fee was huge plus. Robes in closet - always a plus! Very clean. The swimming pool and and hot tub were the highlight of my stay after a day of driving. Had the little oasis to myself! Had drinks and dinner at the... More 

Helpful?
Thank Jabberwockee
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

I checked in this evening and was greeted with Excellent service. Once I walked into my room I was impressed with not only the comfortable bed and layout but also the 2 big chocolate chip cookies and strawberries waiting for me on the nightstand. I also had bottled waters (free) available for me if I needed. I'm definitely staying here... More 

Helpful?
Thank veves17
Level Contributor
12 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Good hotel to stay in... however the food and drinks were way over priced. Lots of construction going on in the area so it could be easy to miss the exit you need to get off at in order to get to the hotel.

Helpful?
Thank jlnevels
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate your comments regarding the road construction. This is frustrating for travelers and our guests. Please know that we are working very closely with Texas Department of Transportation to keep our guests informed. Wayfaring signage for our hotel will be installed within the next 60 days. We will review our restaurant menu pricing. Thank you for business and loyalty... More 

San Francisco, California
Level Contributor
120 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed July 8, 2016 via mobile

The outside of the hotel does not look so hot, but the lobby is very nice. The front desk gentleman was very pleasant and I was able to get a suite upgrade but only after I had to ask if thats possible. "Best available" room for Platinums is always at the discretion of the person you are dealing with and... More 

Helpful?
Thank DIOGENES L
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate your comments regarding the property's exterior appearance and curb appeal. Thank you for recognizing the front desk staff for their hospitality. Your comment about the Junior Suite is very helpful as we are considering how we can make these spaces more comfortable. Your loyalty to our hotel and Starwood is extremely important to us. Thank you for your... More 

Level Contributor
134 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed July 4, 2016 via mobile

The room was a room, but nothing special. I was disappointed with the cleaning service, as we were out of the room until late afternoon 2 days and both days they didn't get to our room to clean. We had to wait and just exchange towels. I was also not happy that they closed off the back entrance so we... More 

Helpful?
Thank Greg M
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Please accept our sincerest apologies for not having your guest room cleaned. We will be contacting you to apologize and invite you again to be our guest. We do close one of our entrances at 10:00pm to insure that we provide a safe parking experience for guests and associates. I look forward to meeting you personally and allowing us to... More 

Miami, Florida
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 21, 2016

This particular Sheraton is in a nice location for business travelers and is usually priced very affordably. So it's a good value hotel. However, the rooms are rather small and it feels very old on the inside. Parking is free, which is an added bonus. If you're looking a for a decent affordable room near the Galleria and you have... More 

Helpful?
Thank stubbs25
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for taking time from your travels to comment on the Sheraton Brookhollow. I assure you that we will continue to renovate and update our guest rooms and public spaces. We appreciate your business and invite you to return to our hotel again. Tom Harwell More 

Virginia Beach, Virginia
Level Contributor
55 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 14, 2016

This is an older, worn property that has seen much better days. The rooms are in need of a major rehab, and the concierge lounge is trying VERY hard to stay with the times. The food wasnt very good and even the coffee was cold. The attendant didnt seem to understand what I was saying. The highway in front is... More 

Helpful?
Thank BeachBum1964_10
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Please accept my apologies for the lack of service during your stay with us. We will follow up with our Sheraton Club team and insure they are provided the highest quality products. Additionally, we will continue to train and develop their guest relations skills. Thank you for your comments regarding location and dealing with traffic. We look forward to serving... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $93 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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