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Sheraton Houston Brookhollow Hotel

#120 of 488 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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446 Reviews from our TripAdvisor Community

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Showing 432: English reviews
Level Contributor
10 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Good hotel to stay in... however the food and drinks were way over priced. Lots of construction going on in the area so it could be easy to miss the exit you need to get off at in order to get to the hotel.

Helpful?
Thank jlnevels
San Francisco, California
Level Contributor
120 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The outside of the hotel does not look so hot, but the lobby is very nice. The front desk gentleman was very pleasant and I was able to get a suite upgrade but only after I had to ask if thats possible. "Best available" room for Platinums is always at the discretion of the person you are dealing with and... More 

Helpful?
Thank DIOGENES L
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate your comments regarding the property's exterior appearance and curb appeal. Thank you for recognizing the front desk staff for their hospitality. Your comment about the Junior Suite is very helpful as we are considering how we can make these spaces more comfortable. Your loyalty to our hotel and Starwood is extremely important to us. Thank you for your... More 

Level Contributor
134 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The room was a room, but nothing special. I was disappointed with the cleaning service, as we were out of the room until late afternoon 2 days and both days they didn't get to our room to clean. We had to wait and just exchange towels. I was also not happy that they closed off the back entrance so we... More 

Helpful?
Thank Greg M
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Please accept our sincerest apologies for not having your guest room cleaned. We will be contacting you to apologize and invite you again to be our guest. We do close one of our entrances at 10:00pm to insure that we provide a safe parking experience for guests and associates. I look forward to meeting you personally and allowing us to... More 

Miami, Florida
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 21, 2016

This particular Sheraton is in a nice location for business travelers and is usually priced very affordably. So it's a good value hotel. However, the rooms are rather small and it feels very old on the inside. Parking is free, which is an added bonus. If you're looking a for a decent affordable room near the Galleria and you have... More 

Helpful?
Thank stubbs25
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for taking time from your travels to comment on the Sheraton Brookhollow. I assure you that we will continue to renovate and update our guest rooms and public spaces. We appreciate your business and invite you to return to our hotel again. Tom Harwell More 

Virginia Beach, Virginia
Level Contributor
53 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 14, 2016

This is an older, worn property that has seen much better days. The rooms are in need of a major rehab, and the concierge lounge is trying VERY hard to stay with the times. The food wasnt very good and even the coffee was cold. The attendant didnt seem to understand what I was saying. The highway in front is... More 

Helpful?
Thank BeachBum1964_10
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Please accept my apologies for the lack of service during your stay with us. We will follow up with our Sheraton Club team and insure they are provided the highest quality products. Additionally, we will continue to train and develop their guest relations skills. Thank you for your comments regarding location and dealing with traffic. We look forward to serving... More 

Chennai, Tamil Nadu, India
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 19, 2016

The rooms are well maintained with central air conditioning system and other amenities.Starbucks coffee pot is provided in all rooms.Breakfast was really good with good varieties for international travelers. Must provide facilties for univeral adapter in electrical sockets .Hotel also provides free busfacilties to nearby shopping malls.

Helpful?
Thank mksanthoshkumar
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for your comments regarding our guest rooms and breakfast. We will review our guest room electrical outlets and insure that they meet our guests needs. We appreciate you choosing the Sheraton Brookhollow and look forward to serving you again. Tom Harwell More 

Level Contributor
194 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Clean, nicely decorated, welcoming staff. Everything you need from a hotel. Choose it due to proximity to the business I was visiting. Proved to be a good location. They had a shuttle to the Galleria but now to the airport. I would stay again.

Helpful?
Thank Japruzze
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We thank you for noting that your guest was clean and nicely decorated. Our guest satisfaction is a top priority and our team will continue to demonstrate that focus. We realize that you have many lodging choices when traveling to Houston and appreciate your loyalty to Starwood and the Sheraton Brookhollow. Tom Harwell More 

Traverse City, Michigan
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed May 9, 2016

Our group was attending a large Oil & Gas trade show in Houston. All the staff were helpful, professional, and courteous. The Manager approached every member of our group at least once during our week long stay to inquire if the Hotel was doing everything they could do to make our stay enjoyable. I even saw the the same manager... More 

Helpful?
Thank todd m
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for your compliments and recognition of our management team and associates. Our team realizes that our guests are the most important part of the Sheraton Brookhollow. I am very proud of your comments and will be sharing this evaluation with them. They get all the credit. Tom Harwell More 

2 reviews
5 of 5 stars Reviewed May 2, 2016 via mobile

Newly renovated, this Sheraton is a solid choice for its service and comfort. The location doesn't offer much within walking distance (can you walk anywhere in Houston??), but the grand ballroom and general hotel impression is a huge draw for conferences and weddings, you'll see activity all around. The bar is comfortable and filled with friendly folks, the rooms are... More 

Helpful?
Thank Amanda C
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for these very nice comments. We appreciate your business and will continue to strive to serve our guests. We look forward to serving you again. Tom Harwell More 

Escazu, Costa Rica
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 20, 2016

We were late booking a hotel for the Final Four; we were looking for a property not too far from the airport and with easy access to the Galleria area (about a 10-15 minute drive). This Sheraton property is exactly what you would expect from a chain property. Room size was standard, not too big, not too small. Bathroom was... More 

Helpful?
Thank CRHeel94
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We truly appreciate you taking the time to acknowledge our staff's hospitality. TxDOT and our hotel continue to devise methods to keep travelers informed regarding traffic and how to navigate around this area. Improving our guest room accommodations is a priority and we take your comments seriously. Thank you for choosing the Sheraton Houston Brookhollow. We look forward to serving... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop West, Houston, TX 77092
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $94 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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