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Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin

Traveler (57)
Room & Suite (34)
Dining (5)


#480 of 551 hotels in Houston
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Non-smoking rooms
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Full view
60Somewhat walkable
Grade: 60 out of 100
40Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
55Room tips
Traveler rating
  • 34
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  • 33
  • 88
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Popular mentions
This hotel was dirty, people living there, and it had roaches i stood there 4 days and asked the second day why arent they cleaning my rooms, they told me they only clean rooms if we stay 7 days, made no sense! The guy in the front kept disappearing and was rude, after i checked out they tried to charge me extra because the guy said the room was dirty, then other random charges kept popping up in my account from this property a week after i had checked out already, i had to dispute with my bank
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded 3 weeks ago
Alex, Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
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My son and I drove over 12 hours to support my Nephew who was having triple bypass heart surgery at Houston Methodist hospital. I booked a two night stay at this hotel with guaranteed reservations knowing that we would arrive late. Upon arrival at the hotel, there was two hotel guests outside the entrance door on cell phones. They told me that the office was locked and no one was available to let them in to check into their rooms. They had been waiting over an hour and one of the quest had a daughter scheduled for surgery within the next six hours. I called the number on my reservation and was told to call the hotel which I had already done with no one answering the phone. I asked the agent to find another location nearby for accommodations because we were very exhausted and needed rest to be at the hospital by 6am. (This all started around 10pm). The agent booked us in another location over 25 miles away from the hospital. My son and I went to bed at 2:00am and up at 5:00am to make it on time to the hospital. I spoked by phone to the manager later that day and he apologized unsympathetically about such poor service. He refunded my one night stay and canceled remaining night of lodging. I am still in shock by this event since I travel a lot but never have encountered this type of inconsiderate actions toward patrons.
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded May 8, 2019
We are sorry to hear the circumstances of your trip and apologize for the service issue you experienced. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. We hope you will give us another opportunity to demonstrate the excellent service you both should have experienced on this visit. Sincerely, Hotel Management
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I have NEVER EVER. I checked in and was told the room wasn't ready, no problem went to the rodeo. Came back at 11:20 PM with my minor daughter to our room. The room trashed and beds a mess from whoever stayed the night before. Trash everywhere..went to the front office...and it is LOCKED...LISTEN LOCKED. What hotel locks the office with zero service. Some random guest yells put at me " Goodluck, they dont answer after 10PM". I yell back, But the never cleaned the room from the previous guest what the hell am I supposed to do". I start to open my purse to get my phone to try and call The hotel and finally a guy opens the door. No apology nothing, just I dont know if I have another room for you. While I am waiting the phone rings and he answers and you can hear the guest ask for an extra blanket which he replies no they dont have any. I'm sorry let's examine not just my situation but you are telling me the hotel does not have blankets? Back to me, he gives me a room that at least the beds are made but there is trash on the floor by the beds and in the trash cans...not to mention the table has cigarette burns in the table but more disturbing in the bathroom floor. Like someone played on the floor and decided to make a burn pattern. Ok, that's not only disturbing but extramly dangerous. PLEASE Dont stay here.. I do not leave negative reviews like this but this one is important. awful...
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded Mar 17, 2019
Christine, A well-maintained property sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback with regard to your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
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Although the website states that kitchen utensils are included, they were not availabe when I checked in. The email I sent to the manager to request kitchen utensils was simply ignored. Also, when I arrived the sheets were dirty, one of the burners in the kitchen was broken and there was no toilet paper. The website states that housekeeping is provided weekly for stays longer than 8 days. However, I did not recieve housekeeping the first week. When I went to the reception to ask why I had not received any housekeeping, the staffmember said that according to the schedule I should have had housekeeping already. Instead of apologizing for the inconvenience she said I must have been wrong. Only after a discussion she reluctanty offered to send housekeeping the next day. For now I would say that it is fairly cheap for longer stays, but don't expect a very clean room or friendly service. This is just my experience of the first week staying there. Let's hope the rest of my stay will be less problematic. I will update my experience if anything changes.
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded Mar 4, 2019
Casper, We apologize that you experienced so many difficulties when you were here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
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We arrived to find the fro t desk staff member very friendly. When we go to our room, it appeared clean and for the most part it was. The window sill was covered in mold, the bed looked to be broken and sagged in the middle, the pillows are apparently stolen by guests so there aren’t many to go around and there were no blankets for the bed, just two sheets.
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded Jan 16, 2019
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
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$71 - $104 (Based on Average Rates for a Standard Room)
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