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Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin

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Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
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122 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Memphis, Tennessee
1 review
1 of 5 stars Reviewed 1 week ago

First of all, I had made a reservation 2 weeks in advance at the Braeswood location, but when I got there I was told they were sold out. They said they could put me in another location a short distance away on Fannin St.. When I checked in at the Fannin St location, they did not have a king suite,... More 

Helpful?
Thank ylabus13
Dallas, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

The staff here is so welcoming and very friendly and extremely helpful. I also liked the fact how quiet it was, even when the football game was going on. Not much area for your dog to run around. But a great place.

Helpful?
Thank Cori E
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin, responded to this review

Thank you for taking the time to share your experience. It is satisfying to hear how well our staff was at accommodating you during your stay. I'm glad you had a quiet, comfortable stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 10, 2016 via mobile

This hotel is in need of some renovations the rate and the amenities do not match. We were joined at the pool by bugs and cigarette butts. The dishes have to be requested from the front desk...Why not inform guest of this new practice. Why woould someone book here without intentions to cook if they advertise a full kitchen. The... More 

Helpful?
Thank P J
Waynesburg, Pennsylvania
Level Contributor
456 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
1 of 5 stars Reviewed August 9, 2016 via mobile

My husband was going to see a concert and this hotel was right across from NRG stadium. Great location, but awful property. First off, we checked in and they gave us keys to the wrong room...an occupied room! The huge black garbage bins in the stairwell area were overflowing with garbage and beer bottles. The room had frayed carpet and... More 

Helpful?
Thank BinMcKin
knoxville
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed August 9, 2016 via mobile

When you check in to extended stay you think OK I am going to be there for an extended period of time....you get 1/2 roll of toilet paper and a couple of towels....I guess you are lucky to get sheets.... you are told toilet paper is back ordered and you have to requisition for anything at all for the "kitchen"...no... More 

Helpful?
Thank annegilmer
Coalgate, Oklahoma
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 28, 2016

My mother told me that if I didn't have anything nice to say, then day nothing at all....However, if I don't say something, then they don't know how to improve. OK, we arrived and there was a young man in our room supposedly cleaning it. When he got done "cleaning", it was obvious the floor had not been vacuumed, there... More 

Helpful?
Thank in2macaws
Hondo, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 27, 2016

When you check in to this hotel you have the option of whether or not you want housekeeping. We chose no housekeeping. So the 2nd day we were there we come back to the room and the beds are made and there are fresh towels. The trash was not emptied. And best of all, my daughters ring was missing. We... More 

Helpful?
1 Thank Dorothy H
Surprise, Arizona
Level Contributor
231 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed July 2, 2016

This is not at the top of the list. It is OK and the price is relatively less than other properties in the area. It is right across from the NRG areana, so0 if you are attending a function there, it is good. It is about 1-1/2 miles to Medical Center. However, it is in dire need of upgrading. Walls... More 

Helpful?
Thank retireddl
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 14, 2016 via mobile

I stayed in 2014 My review wasn't very good seeing the staff were horrible, as well as the room, but I was terribly disappointed seeing all of the Cancer Patients fighting for their lives stay here. This round 2 years later OMG the staff are AMAZING!!!! KIND, POLITE, AND CURTEOUS! HATS OFF TO THE CHANGES MADE!

Helpful?
Thank Vick82
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin, responded to this review

Thank you for taking the time to write a review of our hotel. I am so glad to hear that you were pleased with the service provided by our great staff. Thank you for pointing out the changes we've made to improve our guest experience. We strive to provide every guest with a "home away from home" experience, and I'm... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 20, 2016 via mobile

Horrible stay. Quoted $80 on confirmation. Charged $90 on checkin. Was told manager would adjust in AM. Asst manager could not adjust said manager would and i would get email. Still no email and no adj on credit card. Requested wheelchair assessible room with roll in shower. Wheelchair barely could move through room. Bathroom had a bathtub, no roll in... More 

Helpful?
Thank Lmbbraud
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin

Address: 7979 Fannin St, Houston, TX 77054-2906 (Formerly Homestead Studio Suites - Houston - Med. Ctr. - Reliant Pk. - Fannin St.)
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $73 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin 2.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Homestead Studio Suites Houston / Medical Hotel Houston
Homestead Suites Houston
Homestead Houston
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