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Extended Stay America - Houston - Willowbrook

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Traveler (33)
Room & Suite (17)
Dining (1)
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Overview
  • Excellent22%
  • Very good9%
  • Average7%
  • Poor16%
  • Terrible46%
Feb 10, 2018
“Just shocked”
Jan 26, 2018
“My stay”
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair access
Self-Serve Laundry
Breakfast included
2 Star Hotel
All hotel details
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Offers from Extended Stay America - Houston - Willowbrook
Special Offer: Save up to 10% TODAY!
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (84)
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1 - 5 of 83 reviews
Reviewed 1 week ago via mobile

What a disappointment. The room was not very well cleaned. The floors had stains, the the refrigerator was dirty, there are cobwebs in the corners of the ceiling, and there was fast food trash left in one of the dresser drawers. The gentleman at the...More

Thank Ryan H
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 1 week ago

Ryan, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department...More

Reviewed 1 week ago via mobile

I stayed here because my company booked this room for me but it is not very pleasant. Walking up to the room, the handrails are sticky and the steps dirty. Trash in the stairway. Opened the door to my room, very bad odor. Smells like...More

Thank alexgarcia6
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 1 week ago

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

Reviewed 2 weeks ago via mobile

Great place to stay in Houston with a great staff especially Nikki, she made my check in quick and painless! Couldn't have picked a better hotel with better staff, will definitely recommend it to all my friends and family!More

Thank Joey S
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 2 weeks ago

Joey, thank you for your kind review. We are thrilled to read that you had a great stay at Extended Stay America. We appreciate you for mentioning our staff, especially Nikki. She is a true asset to our team, and we will be sure to...More

Reviewed 2 weeks ago

I've been here over a year and a half and have seen many people come and go. Since getting to know Nikki Scott I have to say I've enjoyed going to the office. She always makes me smile and more importantly takes care of my...More

Thank matthew823
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 2 weeks ago

Matthew, thanks for rewarding Extended Stay America with such wonderful review. We are thrilled to know you liked our offerings and that our excellent service made your stay a memorable one. On behalf of our team, we appreciate you for recognizing our efforts and invite...More

Reviewed 2 weeks ago

Clean rooms. Comfortable beds and pillows. Friendly and helpful staff. Surrounded by a plethora of shops, restaurants and stores. Safe neighborhood. Ample, well lit parking. Easy and close access to major highways.More

Review collected in partnership with Extended Stay
Thank vandunk70
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 2 weeks ago

Van, thanks for staying at Extended Stay America and for the feedback. We are delighted our proximity to various places and our beds were up to your comfort. It was a pleasure hosting you, and we look forward to your next visit when in the...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$52 - $76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$52 - $76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (33)
Room & Suite (17)
Dining (1)
Questions & Answers
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Room Tips
"Everything"
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"call the best western."
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"comfy room and has kitchenette!"
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"My Room was across from the office, everything worked in room"
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