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      Extended Stay America - Houston - Willowbrook

      62 Reviews
      #412 of 517 Hotels in Houston
      13223 Champions Centre Dr, Houston, TX 77069-2338
      +1 877-432-9997
      Hotel website
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      Oct 29 Oct 30
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      All photos (36)
      Full view
      Traveler (24)
      Room & Suite (14)
      Dining (1)
      Overview
      2.5
      62 reviews
      • Excellent16%
      • Very good12%
      • Average8%
      • Poor17%
      • Terrible47%
      6 days ago
      “front desk person rude..”
      1 week ago
      “NOT GOOD AT ALL {NEEDS A CLEANING}”
      Free Wifi
      Free Parking
      Non-Smoking Rooms
      Suites
      Pets Allowed
      Wheelchair access
      Self-Serve Laundry
      Breakfast included
      2.5 Star Hotel
      All hotel details
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      Oct 29Oct 30
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      1 room, 2 adults, 0 children
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      Write a Review
      Reviews (62)
      Traveler rating
      Traveler type
      Time of year
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      1 - 5 of 61 reviews

      Reviewed 6 days ago
      front desk person rude..

      Front person in the morning Rude. first words out of her mouth as i am explaining to her My room was Prepaid where come Down! did not let me speak then asked me why i did not say so when I tried to explain it...More

      Review collected in partnership with Extended Stay
      Thank David D
      Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 5 days ago

      David, thank you for the candid feedback about your stay with us. It is disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. We assure you a "rude" staff is not acceptable and...More

      Reviewed 1 week ago
      NOT GOOD AT ALL {NEEDS A CLEANING}

      This location is far from the best as far as cleanliness is concerned and the management seems to be ok with the condition I would drive further or pay more to not have to stay here. Better bring sanitizer and bug spray along if you...More

      Review collected in partnership with Extended Stay
      Thank c c
      Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 6 days ago

      Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure...More

      Reviewed 1 week ago
      Do not stay at this hotel

      It is funny how some hotels of the same brand are so vastly different. I stayed at the Tromball location before (less than 1 mile away. It was delightful. This was terrible. Make sure you book the right place if you stay in Willowbrook.More

      Review collected in partnership with Extended Stay
      Thank H1059EIjamesf
      Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded 1 week ago

      James, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will...More

      Reviewed August 30, 2017
      Great place to stay!

      Our room was nice and everything worked; nice and cold ac, comfy bed. Front desk personnel were professional and very helpful. Thanks again for giving us a place of refuge in all this crazy weather! Parking lot didn't take on water, not ONCE!More

      Thank rwade375
      Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded August 31, 2017

      Wade, thank you so much for confirming to others that what a great choice Extended Stay America is! We are delighted to know your well-appointed room and our courteous associates helped make your stay a memorable one. Thanks once more for allowing us to be...More

      Reviewed July 29, 2017 via mobile
      Horrible Customer Service/ FRAUD

      I have stayed probably months in extended stays over the last few years with Central Transport. So I booked a reservation and then went to cancel it before the 6pm deadline. When I called the reservation line to cancel I spent over 3 hours on...More

      Thank meghorner5715
      Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded August 1, 2017

      Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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      About
      Amenities
      • Top amenities
      • Free High Speed Internet ( WiFi )
      • Free Parking
      • Hotel Amenities
      • Free Parking
      • Self-Serve Laundry
      • Room amenities
      • Microwave
      Details
      • Price range
      • $57 - $108 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Room types
      • Non-Smoking Rooms ,
      • Suites ,
      • Family Rooms
      • Number of rooms
      • 138
      • Reservation Options
      • TripAdvisor is proud to partner with Extended Stay, Priceline, Expedia, Booking.com, Hotels.com, Travelocity, Cancelon, TripOnline SA, Orbitz, Cheap Tickets and Hotwire so you can book your Extended Stay America - Houston - Willowbrook reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
      • Location
      • United States >
      • Texas >
      • Texas Gulf Coast >
      • Houston
      • Also Known As
      • Homestead Studio Suites Houston / Willowbrook Hotel Houston ,
      • Homestead Suites Houston ,
      • Homestead Houston ,
      • Houston Homestead Suites
      Add Photo Photos
      All photos (36)
      Full view
      Traveler (24)
      Room & Suite (14)
      Dining (1)
      Hotel & Grounds (18)
      Bathroom (3)
      Nearby
      Sponsored by:
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      Extended Stay America - Houston - Willowbrook - HWY 249
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      1.16 miles away
       
      Wingate by Wyndham Houston / Willowbrook
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      1.27 miles away
       
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      Nearby Attractions
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      Questions & Answers
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      Room Tips
      "comfy room and has kitchenette!"
      Read review
      "My Room was across from the office, everything worked in room"
      Read review
      "Go somewhere else!!!!!"
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      "Don't come here"
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