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    Extended Stay America - Houston - Willowbrook

    13223 Champions Centre Dr, Houston, TX 77069-2338
    +1 877-432-9997
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    1/28/2018 1/29/2018
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    $66
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    Traveler (24)
    Room & Suite (14)
    Dining (1)
    Overview
    • Excellent15%
    • Very good11%
    • Average7%
    • Poor18%
    • Terrible49%
    Nov 13, 2017
    “NOT CLEAN”
    Oct 27, 2017
    “Rating”
    Free Wifi
    Free Parking
    Non-Smoking Rooms
    Suites
    Pets Allowed
    Wheelchair access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (70)
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    1 - 5 of 69 reviews

    Reviewed 2 weeks ago

    The place was filthy and the staff was well aware of the issues and did nothing to remedy the problem. The assistant manager had a horrible attitude; when I spoke with the manager about it she did nothing. I stayed for 7 weeks on assignment...More

    Review collected in partnership with Extended Stay
    Thank Misty J
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 2 weeks ago

    Misty, thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we...More

    Reviewed December 5, 2017

    Baring the greasy light switches that were switched on with plastic bags, stained and dirty floors, flashing sticky dirty telephones, pubic hair in the bed, stains on bedding, bed not made, sticky kitchen floor, shower that evacuated black grits before showering, toilets with unsightly stains...More

    Thank erik392
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded December 6, 2017

    It is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. We have shared your concerns with the appropriate teams in an effort to improve ourselves. Please consider giving...More

    Reviewed December 5, 2017

    No view just a loud train. No queen. It's a full. Paint and latex in shower. No dishes. Bad wifi. Nikki was very nice and helpful. Never got my 5% back for how dirty the room was. Breakfast was a joke with no coffee or...More

    Review collected in partnership with Extended Stay
    Thank 4osamaa
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded December 6, 2017

    Thank you for your feedback. Although you liked the service provided by Nikki, we were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We value your feedback and...More

    Reviewed November 23, 2017

    Rediculous. Worst hotel experience I’ve ever had. Roaches, spiders, no tp, mold in the shower, smelled like a kennel and there was dog food on the floor. That was just in the the first room. Was told to call a 1800 number. I have made...More

    Review collected in partnership with Extended Stay
    Thank darrenhP4915VX
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded November 24, 2017

    Darren, thank you for being our guest and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our...More

    Reviewed November 13, 2017

    The bathroom was not clean, and bedroom was partially clean, I requested another room and it was a little cleaner so I stayed but I will definitely pay $100 for a piece of mind the only good thing about the hotel is the location. The...More

    Review collected in partnership with Extended Stay
    Thank sonjao129
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded November 14, 2017

    Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • $55 - $80 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 138
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Extended Stay, Priceline, Travelocity, Orbitz, getaroom.com, Hotwire, Cancelon and TripOnline SA so you can book your Extended Stay America - Houston - Willowbrook reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Houston
    • Also Known As
    • Homestead Studio Suites Houston / Willowbrook Hotel Houston ,
    • Homestead Suites Houston ,
    • Homestead Houston ,
    • Houston Homestead Suites
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    Traveler (24)
    Room & Suite (14)
    Dining (1)
    Hotel & Grounds (18)
    Bathroom (3)
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    Questions & Answers
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    Room Tips
    "call the best western."
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    "comfy room and has kitchenette!"
    Read review
    "My Room was across from the office, everything worked in room"
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    "Go somewhere else!!!!!"
    Read review
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