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945 Gessner Rd, Houston, TX 77024
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Traveler (431)
360
Panoramas (16)
Room & Suite (386)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 04/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Houston, Memorial City
Updated 04/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 607 hotels in Houston
Location
4.6
Cleanliness
4.7
Service
4.5
Value
4.2
Travelers' Choice
GreenLeaders GreenPartner
The Westin Houston, Memorial City in Houston, Texas is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial City that includes a group of chef-driven restaurants, near City Centre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure to our hotel near Memorial Hermann Hospital, a soothing and refreshing sanctuary during your stay is provided. The hotel in Houston, Texas has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid public parking on-site
Wifi
Paid wifi
Hot tub
Infinity pool
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Wine / champagne
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, Spanish
Hotel links
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999Reviews16Q+A100Room tips
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M T wrote a review Yesterday
1 contribution
The service we received that this hotel was beyond exceptional. At check in, Leisa the desk clerk, was very in tune to our needs and did everything in her power to make sure we had everything we needed during our stay at this gorgeous facility. She went above and beyond to insure that our stay was as stressless as she could possibly make it. The staff at the grill were also extremely nice and provided excellent service.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ScottC4746 wrote a review Aug 2022
Redondo Beach, California34 contributions43 helpful votes
Hotel's Favorite
I usually stay at the Westin Oaks and decided to avoid the Galleria traffic by staying here. My request of high floor facing Gessner was not available at check in, I had 8th floor facing the freeway and non-connecting. Check in was wonderful by Mario. He welcomed me as a Silver member and I advised after this first night I will be Gold. He tried to look for an upgrade, but none was available and offered a 2 PM check out, which I did not need. The room was smaller than the Oaks, but Memorial City is a newer property so understandable. The room was still very nice and nice size bathroom. The keycard for parking was giving me problems at the beginning necessitating a visit to Mario three times to try to resolve it. After the third time it began to work. On the 2nd night of my stay, he saw me in the bar having dinner and followed up with me to see if I was having any further issues. I am not a morning person until I have my coffee. The night auditor Lessa would see me sitting on the sofas in the lobby waiting for the restaurant to open. She approached me and had me laughing and smiling. All the “administrative staff” who could be sales, administration, catering, etc. everytime they saw me was greeted with a nice hello and have a nice day. The same with Housekeeping on the floor. The food in 024 Café is amazing. Service is very good too. Bartender Charles is entertaining and engaging. Pours great drinks. The other bartender, I did not get her name, but usually works 024 Lounge is very good. Don’t be put off that she is female, short in stature, and older. She certainly knows how to make a drink and make a person feel welcome. The pool is on the 18th floor and only 3.5 ft deep. The water is not heated and with the entire pool deck being under cover, does not naturally heat up. While the pool area is not the area to lay out and catch some rays, it is nice it is completely shaded in the Houston heat. The glass surrounding the deck needs some serious cleaning by the pool, but the other side seems to get cleaned. Speaking of cleaning, the guest room windows are in some serious need of a deep clean. I have been coming back and forth to Houston to check on my parents since 1995, staying at Hilton for about a year then switching to Marriott properties. Thanks to the staff at the Westin Houston Memorial City, this is by far the most difficult check out I have had. Everyone this week treated me like I was a titanium member even though I am a silver. I will certainly return back to this property next time I am in Houston.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: Ask for Gessner side to avoid morning sun
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded Aug 9, 2022
Dear ScottC4746, Thank you for choosing The Westin Houston, Memorial City, and we appreciate your loyalty to our brand. We are glad we made a good first impression and that our devoted associates helped to elevate your visit. We will certainly share your praises with them, especially Mario, Lessa, Charles, and the departments mentioned. We are also happy to know you had a great time at our onsite restaurant and bar as well as had a relaxing time at the pool. Having said that, we have taken note of your additional comments and observations that will help us enhance our guest experience. We love knowing our friendly services is the reason that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you soon. Be Well, Daniel Morales Assistant Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shawn T wrote a review Yesterday
1 contribution
The Starbucks here is great! Staff is absolutely wonderful. They take great care of me every time I come time. Thank you so much E. Porter Ashley, and Michelle. They always remember my order and make me feel so welcome
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded yesterday
Dear L726GYshawnt, We are happy you are a regular guest at our in-house Starbucks® at The Westin Houston, Memorial City, and appreciate you taking the time to share your perspective with other travelers. We love knowing you enjoyed our thoughtful service and will share your compliments with all the associates mentioned. It was our pleasure having you, and we look forward to welcoming you back soon. Be Well, Daniel Morales Assistant Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
De H wrote a review Sep 27
4 contributions
I love coming to this particular Starbucks. It's friendly and excellent customer service! Miss E Porter, Ashley, Michelle and Martha are wonderful Baristas that make my day every time I'm here! Keep up the great work!
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 2 days ago
Dear De H, It is always a pleasure to see a familiar face, and we love having you as a regular guest at our in-house Starbucks®. We are glad you continue to enjoy our hospitality and will convey your praises to the associates mentioned. Thank you for sharing your feedback with other travelers, and we look forward to your next visit to The Westin Houston, Memorial City. Be Well, Ismael Cirnes Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stephanie T wrote a review Sep 26
Montgomery, Texas1 contribution
The Westin Memorial City has everything you need! Wonderful location, excellent restaurant and bar area, very nice rooms and great staff. Houston, at the front desk, was very welcoming and helpful, making our stay absolutely perfect! She was incredibly friendly and professional. We are Gold and Platinum Bonvoy members and can't recommend this hotel enough!
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 4 days ago
Dear StephFerg, Thank you for sharing about your visit to The Westin Houston, Memorial City; we appreciate your loyalty to our brand. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Houston and thank her personally. We are also glad you liked our location and enjoyed dining at our on-site restaurant and bar. Thank you again, and we hope to have the opportunity to welcome you back very soon. Be Well, Daniel Morales Assistant Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cynara O wrote a review Sep 26
1 contribution
I didn’t want to leave a review at first because of the inconvenience a the beginning of our stay. Our room was not ready nor was it cleaned so we had to be issued a different room. They did not supply us with extra towels or comp us anything for the inconvenience, then we met Lesia. Although I came downstairs at 1:15am, her smile and greeting was as if it was 10:00am! She had no issues providing us with the needed supplies to make our stay more comfortable. I really appreciate her being nice and making the best of a situation she had nothing to do with. I will come back stay only because of Lesia professionalism.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 4 days ago
Dear NorthStar687889, Thank you for being our guest at The Westin Houston, Memorial City. Prompt and impeccable service is a must, and we are sorry for the delay in getting your accommodations ready for your arrival and the inconvenience this caused. We were happy that our associates, especially Lesia, was able to resolve everything to your satisfaction. We will certainly share your praises with her. We appreciate your patience, and it will be our pleasure to welcome you back anytime you visit our area. Be Well, Ismael Cirnes Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RossT44 wrote a review Sep 25
Sheffield, United Kingdom4 contributions2 helpful votes
Great hotel and great staff. Lisa looked after us and was incredible, couldn’t do enough for us and made our stay perfect, she was always checking in on us and making sure we were OK which went a long way to beating the jet lag! Would recommend the hotel to anyone
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 5 days ago
Dear RossT44, Thank you for your recent stay at The Westin Houston, Memorial City, and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Lisa and will appreciate her personally for the work that she is doing daily. Thank you again for your recommendation, and we look forward to having the opportunity to welcome you back soon. Be Well, Daniel Morales Assistant Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AliTer wrote a review Sep 22
2 contributions
Ms. E Porter is a true gem! I look forward to seeing her each time I visit this Starbucks. She gets it right every time, the coffee & positive vibes! Great start to my work day & always leave smiling!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 1 week ago
Dear mimiadt, We are delighted that you are a regular guest at our in-house Starbucks® at The Westin Houston, Memorial City, and we appreciate you taking the time to share your perspective with other travelers. We love knowing you continue to enjoy our hospitality, and we will share your compliments with Ms. E Porter. It was our pleasure having you, and we look forward to seeing you again. Be Well, Ismael Cirnes Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MARIANA E wrote a review Sep 22
2 contributions
This Starbucks is best Ms.E Porter and every single Batista always go above and beyond to make my drink perfect .very nice friendly and super fast . Definitely recommend always great 😊 :):):):)):)::):)
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 1 week ago
Dear marianaeZ9128QT, It is always a pleasure to see a familiar face, and we love having you as a regular guest at our in-house Starbucks®. We are glad you continue to enjoy our hospitality, and we will convey your praises to Ms.E Porter and the rest of the team. Thank you for your recommendation to our future guests, and we look forward to your next visit to The Westin Houston, Memorial City. Be Well, Ismael Cirnes Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anna S wrote a review Sep 21
1 contribution
Never had to wait for my car. Treated us professional and friendly. Top notch guys! Above and beyond for customer service. They anticipated my needs and wants. Wish I could rate them 20 plus! These guys are the best!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 1 week ago
Dear Experience561064, Thank you for your feedback regarding The Westin Houston, Memorial City. We are glad you were able to take advantage of our convenient and friendly valet service. We will surely pass along your kind comments to the associates mentioned for their great job. It was a pleasure having you here, and we look forward to your next visit. Be Well, Ismael Cirnes Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$201 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin houston memorial city hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
289
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Frequently Asked Questions about The Westin Houston, Memorial City
Which popular attractions are close to The Westin Houston, Memorial City?
Nearby attractions include Memorial City Mall (0.3 miles), American Girl Houston (0.2 miles), and Cinemark Memorial City (0.6 miles).
What are some of the property amenities at The Westin Houston, Memorial City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Houston, Memorial City?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Westin Houston, Memorial City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Houston, Memorial City?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Houston, Memorial City?
Conveniently located restaurants include Taste of Texas, Pappadeaux Seafood Kitchen, and Starbucks at The Westin Memorial City.
Are there opportunities to exercise at The Westin Houston, Memorial City?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at The Westin Houston, Memorial City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Houston, Memorial City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Houston, Memorial City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Houston, Memorial City?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (7.6 miles), Rienzi Mansion (7.9 miles), and Washington Cemetery (9.5 miles).