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The Westin Houston, Memorial City

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Traveler (451)
360
Panoramas (16)
Room & Suite (385)
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About

#2 of 538 hotels in Houston
Location
4.6
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders GreenPartner
The Westin Houston, Memorial City in Houston, Texas is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial City that includes a group of chef-driven restaurants, near City Centre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure to our hotel near Memorial Hermann Hospital, a soothing and refreshing sanctuary during your stay is provided. The hotel in Houston, Texas has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Wine / champagne
Vending machine
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Stovetop
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.
4.5
1,273 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Westin Houston, Memorial City garners acclaim for its pristine rooms that offer comfort and tranquility, though a few guests have experienced less-than-ideal views and issues with AC noise. Nestled in a convenient location, the hotel is celebrated for its proximity to local amenities and the outstanding service provided by its staff. The property's cleanliness receives high marks across the board, and while the value is generally appreciated, some guests have raised concerns about inconsistent valet pricing. The welcoming atmosphere, enhanced by the personable baristas and cozy bar, along with appreciated amenities like USB ports, contribute to the hotel's positive reputation among travelers.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Outstanding
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Popular mentions
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Kim and S wrote a review Feb 23
1 contribution
Ms. Porter always provides a smile and excellent service and some laughs. The rest of the staff is very hospitable and has the southern charm. Would always come back! I’m a weekly visitor since it’s walking distance from my job. Drinks always on point.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 2 days ago
Dear kimands2024, We are elated that you are a regular guest at our in-house Starbucks at The Westin Houston, Memorial City. We appreciate you taking the time to share your elevated experience with other travelers. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Ms. Porter and thank her personally. Thank you once more for the generous review, and we look forward to your next visit. Be Well, Akram Soufi Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kiah Belton wrote a review Feb 19
6 contributions
This is by far the best Starbucks thanks to Mrs.Porter. Her smiles make’s my day . She’s makes my drink with pure love and it’s just heart wearing to see someone who is always in good spirits. There’s never a moment when she disappoints me or let me down. Mrs.Porter is a blessing and I’m very blessed to have met a person like her !!!! This location forever has my business and long as good people like Mrs.Porter there Xoxo Kiah Belton
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 5 days ago
Dear Belton_2015, We are pleased to know that you enjoyed your visit to The Westin Houston, Memorial City, and what made it more exceptional was our in-house Starbucks. Our focus is on providing every guest a revitalizing experience, and we appreciate you recognizing our efforts, notably of Mrs. Porter. Thank you for the generous review, and we are excited about your next visit. Be Well, Akram Soufi Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria G wrote a review Feb 16
2 contributions
I have frequented the Starbucks in the Westin many times. I receive exceptional service from Ms.Porter. She provides wonderful customer service and is always consistent with her drinks. I would highly recommend for one to stop this establishment.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 1 week ago
Dear mariagI9425GB, We are pleased to know that you enjoyed your visit to The Westin Houston, Memorial City, and what made it more exceptional was our in-house Starbucks. Our focus is on providing every guest a revitalizing experience, and we appreciate you recognizing our efforts, notably of Ms. Porter. Thank you for the generous review, and we look forward to your return. Be Well, Caitlyn DeLong Assistant Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ali d wrote a review Feb 9
1 contribution
Ms. Porter and Kandra are very kind and sweet. They always make my drink correctly. The place is close to my job which is convenient and the place is always neat and clean. They always greet me upon arrival and the restaurant is always neat and tidy.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 2 weeks ago
Dear alidM9004IC, We are pleased to know that you enjoyed your return visit to The Westin Houston, Memorial City, and what made it more exceptional was our in-house Starbucks. Our focus is on providing every guest with a revitalizing experience, and we appreciate you recognizing our efforts. We will enjoy sharing your compliments with Porter and Kandra. Thank you for the perfect review, and we look forward to your return. Be Well, Akram Soufi Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dana P wrote a review Feb 9
1 contribution
Best Starbucks ever! The lady’s are AMAZING!! Porter is a rockstar. The entire campus is impacted by such warm hearts and loving atmosphere. It is truly a joy to start your day with a friendly smile and familiar face that have absolutely mastered your coffee.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 2 weeks ago
Dear R6285NBdanap, We are pleased to know that you enjoyed your stay at The Westin Houston, Memorial City, and what made it more exceptional was our in-house Starbucks. Our focus is on providing every guest with a revitalizing experience, and we appreciate you recognizing our efforts. Thank you for the generous review, and we look forward to your next visit. Be Well, Daniel Menendez Assistant Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Darvell W wrote a review Feb 8
5 contributions
The Starbucks at the Memorial City Westin hotel is the best! Easy to access since the hotel is attached to the hospital I work for, and Ms. E. Porter and her team members know me by name. I will highly recommend this Starbucks. And it's very clean in the lobby. Very convent to my job.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 2 weeks ago
Dear darvellw2022, We are pleased to know that you enjoyed your visit to The Westin Houston, Memorial City, and what made it more exceptional was our in-house Starbucks. Our focus is on providing every guest a revitalizing experience, and we appreciate you recognizing our efforts, notably of Ms. Porter. Thank you for the generous review, and we look forward to your next visit. Be Well, Caitlyn DeLong Assistant Rooms Operations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eduardo F wrote a review Feb 7
1 contribution
The Westin Houston, Memorial City,. The best welcoming and caring treatment I had in several years of travels to different places. Specifically I would like to highlight and recognize Ms Lisa, that provided me a so kind and welcoming treatment when I arrived yesterday at the hotel almost midnight. After a complicated heavy day, Lisa’s positive attitude with very careful empathy makes me to reflect that there are angels in Earth. Huge thanks Lisa and The Westin Houston Memorial City staff. Very we’ll appreciated. My sincere thanks, by heart.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 2 weeks ago
Dear eduardofB6858RK, Thank you for your recent stay at The Westin Houston, Memorial City, and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Lisa and thank her personally for the work that she is doing daily. Thank you again, and we look forward to having the opportunity to welcome you back very soon. Be Well, Caitlyn DeLong Assistant Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Federico F wrote a review Feb 4
9 contributions
I often go to the Westin Memorial for business and never had an issue. It's located in front of the Memorial City Mall where you had a great variety of places to eat. Last time I had an emergency and had to check out earlier and then realize that it was a false alarm. Liza from the reception team took good care of me, with check out and again check in. One of the best receptionist I ever dealt with in my life. I hope the management takes good care of her!
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 3 weeks ago
Dear federicof206, One of the best compliments we can receive is your repeat business. Our associates strive to make sure you have the most enriching stay possible, and we are glad to know how much you enjoyed the attentive service provided by Liza. We will continue striving to maximize our hospitality, and we are grateful for your generous compliments. All of us look forward to your next stay at the Westin Houston, Memorial City. Be Well, Caitlyn DeLong Assistant Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah S wrote a review Jan 2024
6 contributions
The Starbucks at the Westin is the best! The staff is so friendly and makes great drinks. Ms. Porter is always happy and smiling. I love this location and the crew there!! Being in healthcare means we have to stay caffeinated and we love this Starbucks!! Keep up the great work.
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Date of stay: January 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 3 weeks ago
Dear F9343FEsarahs, We are pleased to know that you enjoyed your time at The Westin Houston, Memorial City, and what made it more exceptional was our in-house Starbucks, along with the yummy drinks and the attentive service offered while you were here. Our focus is on providing every guest a revitalizing experience, and we appreciate you recognizing our efforts. Thank you for the generous review, and we look forward to your next visit. Be Well, Akram Soufi Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Meli G wrote a review Jan 2024
1 contribution
the best experience i had, the staff was very friendly i felt very welcomed as soon as i was at the front desk. if i needed help the staff would always help me out. the rooms were clean and sanitized. i see myself booking a stay here again, i wouldn’t mind referring family member.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded 3 weeks ago
Dear melig712, Thank you for recommending The Westin Houston, Memorial City to future travelers. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding our well-appointed guestrooms and attentive service, and we are excited about your return. Be Well, Caitlyn DeLong Assistant Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$243 - $342 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin houston memorial city hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
289
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN HOUSTON, MEMORIAL CITY $167 ($̶2̶3̶7̶) - Updated 2024 Prices & Hotel Reviews - TX

Frequently Asked Questions about The Westin Houston, Memorial City
Which popular attractions are close to The Westin Houston, Memorial City?
Nearby attractions include Memorial City Mall (0.3 miles), Cinemark Memorial City (0.6 miles), and Kirby Ice House Memorial (0.3 miles).
What are some of the property amenities at The Westin Houston, Memorial City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Houston, Memorial City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Houston, Memorial City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Houston, Memorial City?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to The Westin Houston, Memorial City?
Conveniently located restaurants include Starbucks at The Westin Memorial City, Taste of Texas, and Pappadeaux Seafood Kitchen.
Are there opportunities to exercise at The Westin Houston, Memorial City?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at The Westin Houston, Memorial City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Houston, Memorial City offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Houston, Memorial City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Houston, Memorial City?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (7.6 miles), Rienzi Mansion (7.9 miles), and Washington Cemetery (9.5 miles).