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The Westin Houston, Memorial City

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945 Gessner Rd, Houston, TX 77024-2855
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (409)
360
Panoramas (16)
Room & Suite (368)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Houston, Memorial City
Updated 05/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 609 hotels in Houston
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
The Westin Houston, Memorial City in Houston, Texas is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial City that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure to our hotel near Memorial Hermann Hospital, a soothing and refreshing sanctuary during your stay is provided. The hotel in Houston, Texas has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid public parking on-site
Wifi
Paid wifi
Hot tub
Infinity pool
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Wine / champagne
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
Hotel links
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838Reviews15Q+A100Room tips
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Popular mentions
Nora Alriyahi wrote a review Sep 2021
Abu Dhabi, United Arab Emirates31 contributions28 helpful votes
The staff were extremely helpful and welcoming. The room size was perfect and perfectly clean. The hotel has the option of cleaning or not due to Covid restrictions. The gym is big enough and has more than sufficient equipment to use. Highly recommended for business stays.
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Date of stay: September 2021Trip type: Traveled on business
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded Sep 30, 2021
Dear Nalriyahi, Thank you for sharing about your visit to The Westin Houston, Memorial City; we appreciate the generous remarks. Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know our thoughtful amenities, inspired accommodations, and authentic hospitality enhanced your time with us. Thank you once more for your kind recommendation, and we look forward to your next visit. Be Well, Kerry Ringham General Manager
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Bill N wrote a review Sep 2021
663 contributions312 helpful votes
Easy check in nice room with enormous bathroom on 15th floor. Fun heated pool on 18th floor covered but outside, opens early. Nice work out room. Back to the room, comfortable, clean, requested and received room refresh,just like old days,bed made, clean towels. Nice onsite restaurant for breakfast, good food, quick service. Lots of good restaurants within walking distance for dinner. Friendly staff here getting back to pre-covid real deal hotel service! Side note... Lyft is readily available and fast in this area.
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Date of stay: September 2021Trip type: Traveled on business
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded Sep 23, 2021
Dear billn635, Thank you for the detailed review. It is always exciting to know that we exceeded your expectations. We offer our guests attentive service and thoughtful amenities and we are pleased you enjoyed your stay. We are also glad you enjoyed our delicious breakfast at the in-house restaurant and our refreshing accommodations. It was our pleasure serving you at The Westin Houston, Memorial City, and we hope to see you again soon. Be Well, Gia Arana Director of Room Operations
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LyneM0409 wrote a review Sep 2021
New Orleans, Louisiana68 contributions30 helpful votes
I recently stayed at this hotel for a week when I evacuated from New Orleans the initial encounter I had with one of the front desk agents was awful but the overall stay was good. The agent was very rude and not accommodating due to the face that it took us 17 hours to get to the hotel. The valet guy told us there were no spots to park in front of the hotel to check in so we had to park in the parking garage. When I checked in she wanted me to show her the paper for the family and friends discount. I explained that it was in my luggage in the car and I was tired and didn’t want to walk all the way back for a sheet of paper. She then told me she would have to cancel my reservation and charge me for a night. Insane!! U rebooked my room and went to another agent this time using the government discount and showed proof and didn’t have any issues. I didn’t know there was a pool at the hotel as it wasn’t listed as a amenity. The front desk staff did not even mention it to us. The rooms were clean and the housekeepers were friendly we even left ours s tip. Parking wasn’t initially added to our room nor were we asked if we needed it so I had to go back to the front desk to add parking. The staff just needs to be more detailed in explaining the amenities to the customers and asking if there are any needs upon check in.
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Date of stay: August 2021Trip type: Traveled with family
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded Sep 14, 2021
Dear LyneM0409, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Houston, Memorial City. We enjoy knowing that you had an enriching stay, but we are sorry for the issues you experienced. We appreciate your feedback as we are continually striving to better our guest experience. We look forward to your next visit. Be Well, Andrew Ginter Director of Operations
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354Bubba wrote a review Sep 2021
Tucson, Arizona102 contributions46 helpful votes
My wife and I have stayed here at least a dozen times. 1. Staff is great. Always has been. 2. Rooms have been clean, neat, and always have hot water. 3. Starbucks on the property, and 4. Restaurant is open. Frankly, I hate Houston and this hotel is great respite for me from the chaos of driving here.
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Date of stay: August 2021
Value
Location
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston, Memorial City
Responded Sep 14, 2021
Dear 354Bubba, Thank you for choosing The Westin Houston, Memorial City again; we appreciate the generous remarks. Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know all that we have to offer enhanced your time with us. With our thoughtful amenities, inspired accommodations, and authentic service, we take pride in providing our guests with everything they need to explore and enjoy Houston. Thank you once more for your continued patronage, and we look forward to welcoming you and your wife every time your travels bring you back this way. Be Well, Kerry Ringham General Manager
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Kelly A wrote a review Aug 2021
Houston, Texas56 contributions15 helpful votes
This hotel was a major disappointment, especially for a Westin. Numerous areas were closed, including sundry shop when I had a headache. The pool is tiny and was way too crowded for Covid times. The gorgeous bar was closed. Our room was not well cleaned before arrival. There was no soap in the room or toilet paper. Took 4 hrs to have soap brought up. The parking garage is expensive and not well lit for a major city with lots of crime. We were very disappointed. I will not stay here again.
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Date of stay: August 2021Trip type: Traveled with friends
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Response from Heather Cardone, Guest Services / Front Office at The Westin Houston, Memorial City
Responded Aug 2, 2021
Dear KellyA709, Thank you for choosing our hotel and taking the time to review your stay. Please accept our apologies for the issues you encountered. We regret not meeting your expectations, and we hope you will give us another chance to provide you with the intuitive, meaningful service you should always expect from us. Be Well, Gia Arana Director of Room Operations
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PRICE RANGE
$159 - $294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin houston memorial city hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
289
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Frequently Asked Questions about The Westin Houston, Memorial City
Which popular attractions are close to The Westin Houston, Memorial City?
Nearby attractions include Memorial City Mall (0.3 miles), American Girl Houston (0.2 miles), and Cinemark Memorial City (0.6 miles).
What are some of the property amenities at The Westin Houston, Memorial City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Houston, Memorial City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Houston, Memorial City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Houston, Memorial City?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Houston, Memorial City?
Conveniently located restaurants include Taste of Texas, Pappadeaux Seafood Kitchen, and Perry's Steakhouse & Grille - Memorial City.
Are there opportunities to exercise at The Westin Houston, Memorial City?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at The Westin Houston, Memorial City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Houston, Memorial City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Houston, Memorial City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Houston, Memorial City?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (7.6 miles), Rienzi Mansion (7.9 miles), and Washington Cemetery (9.5 miles).