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The Westin Houston Memorial City

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945 Gessner Rd, Houston, TX 77024-2855
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (401)
360
Panoramas (16)
Room & Suite (357)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Houston Memorial City
Updated 05/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 599 hotels in Houston
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
The Westin Houston, Memorial City in Houston, Texas is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial City that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure to our hotel near Memorial Hermann Hospital, a soothing and refreshing sanctuary during your stay is provided. The hotel in Houston, Texas has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space.
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Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid public parking on-site
Wifi
Paid wifi
Hot tub
Infinity pool
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Wine / champagne
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
Hotel links
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829Reviews15Q+A100Room tips
Traveler rating
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Popular mentions
Diane H wrote a review Apr 2021
1 contribution
Celia works in the bar and the restaurant. My son and I were had never been to Houston and were waited on Celia 2 of the 3 days we were there. She was so sweet, very accommodating and knew her job exceptionally well. She is the reason our trip was so pleasant.
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Date of stay: April 2021
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Refrigerator in Room 1109 is missing a leg or in very uneven and was a hassle.
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston Memorial City
Responded 3 weeks ago
Dear Z611JGdianeh, Thank you for choosing to stay at The Westin Houston, Memorial City for your first visit to Houston. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Celia and thank her personally for taking excellent care of you and your son. Thank you again, and we hope to have the opportunity to welcome you back very soon. Be Well, Kerry Ringham General Manager
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Elvaandov wrote a review Apr 2021
Sweeny, Texas102 contributions20 helpful votes
Can you believe it? We are staying at the Westin Oaks Galleria but it was too boring over there so we took Uber just to come see Celia! She is worth it! We just enjoy relaxing with her and having drinks. She is just so darn sweet.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston Memorial City
Responded 3 weeks ago
Dear Elvaandov, Thank you for your recent visit to The Westin Houston, Memorial City, and your kind review. We appreciate your gracious comments about Celia and her thoughtful hospitality. We are proud of her commitment to providing exceptional service; we will enjoy sharing your compliments with her acknowledging her devotion to enriching guest experiences. Thank you again, and we look forward to welcoming you back soon. Be Well, Andrew Ginter Director of Operations
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Jairus V wrote a review Mar 2021
1 contribution
My stay at The Westin-Houston Memorial City was exceptional! The entire staff was helpful and polite. I stayed every other week for 4 months because of work and everytime out did the last. Ms. Chen at the front desk, and Ms. Celia in the restaurant were first-class! Always helpful and brightened my days. No doubt I will be back.
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Date of stay: March 2021Trip type: Traveled on business
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston Memorial City
Responded Mar 26, 2021
Dear jairusv2021, Thank you for taking the time to share your feedback regarding your recent stays at The Westin Houston, Memorial City. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay on every single visit. We will share your thoughtful remarks with everyone, especially Chen and Celia. It was a pleasure to host you and we look forward to welcoming you back very soon. Be Well, Kerry Ringham General Manager
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Dyessia Brock wrote a review Mar 2021
Houston, Texas1 contribution
Upon Check-in Melvin made SURE I was taken care of. I'm pretty sure I was a needy guest but he made sure everything was fabulous. From his Customer service to his wonderful personality, he was simply amazing. Celia at the bar was just the sweetest. She's such an amazing spirit and soul and she listened to me vent and took rather great care of me my ENTIRE stay. These 2 people that I encountered, Melvin and Celia, BOTH deserve raises! Thank you guys so very much. I can't brag enough on those 2!
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Date of stay: March 2021
Value
Cleanliness
Service
Room Tip: Sky rise view is amazing!
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston Memorial City
Responded Mar 22, 2021
Dear DyessiaBrock , Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Houston, Memorial City and that our attentive associates helped to elevate your visit. We will share your enlivening compliments with Melvin and Celia. We appreciate your recognition of their excellent service. Thank you; we look forward to serving you again soon. Be Well, Andrew Ginter Director of Operations
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alconklin wrote a review Mar 2021
Scottsdale, Arizona65 contributions29 helpful votes
Everything was wonderful with our stay from the customer service and employees, accommodations and location. The employees went above and beyond for us and we were incredibly comfortable in our suite. If you get a suite ask for a room with a larger couch. I highly recommend this hotel, we will definitely stay again!!
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Date of stay: March 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at The Westin Houston Memorial City
Responded Mar 20, 2021
Dear alconklin, Thank you for being our guest at The Westin Houston, Memorial City, and for recommending us. We are pleased that we could provide you with an enriching stay and we appreciate your generous comments regarding our exceptional hospitality and our refreshing accommodations. It is always a joy to hear our guests are excited about returning; we are looking forward to it. Be Well, Gia Arana Director of Room Operations
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PRICE RANGE
$159 - $294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin houston memorial city hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
289
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Frequently Asked Questions about The Westin Houston Memorial City
Which popular attractions are close to The Westin Houston Memorial City?
Nearby attractions include Memorial City Mall (0.3 miles), American Girl Houston (0.2 miles), and Cinemark Memorial City (0.6 miles).
What are some of the property amenities at The Westin Houston Memorial City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Houston Memorial City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Houston Memorial City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Houston Memorial City?
Yes, paid public parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Houston Memorial City?
Conveniently located restaurants include Taste of Texas, Pappadeaux Seafood Kitchen, and Perry's Steakhouse & Grille - Memorial City.
Are there opportunities to exercise at The Westin Houston Memorial City?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at The Westin Houston Memorial City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Houston Memorial City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Houston Memorial City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Houston Memorial City?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (7.6 miles), Rienzi Mansion (7.9 miles), and Washington Cemetery (9.5 miles).