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The Westin Houston Memorial City

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The Westin Houston Memorial City
The Westin Houston Memorial City
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403 Reviews from our TripAdvisor Community

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Showing 381: English reviews
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is really nice. It's modern and very nicely designed. It has a skywalk that connects it to the Memorial City Mall and the Memorial Hermann Hospital. That was nice especially if you want to go eat nearby. I parked at the hospital which was free. It's probably a 2 minute walk to the hotel. Overall, our stay was... More 

Helpful?
Thank Godwithus07
League City, Texas
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were greeted out front by the doorman/valet. He was very helpful, friendly and happy. The front desk staff was great. The rooms were very comfortable and well appointed. We will definitely stay here again.

Helpful?
Thank Clydev50
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Clyde, Thank you for taking the time to leave your feedback about our property. I was pleased to read that you enjoyed your stay with us. I will be sure to share your comments to the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager More 

Houston, Texas
1 review
2 of 5 stars Reviewed 1 week ago via mobile

The hotel is very clean, well presented and is in a great location for energy businesses (or the hospital). However, I was very disappointed by the staff. I was lucky enough to stay in a fantastic suite on the 8th floor with views over the city so my room had both a refrigerator in the bedroom and the 2nd room.... More 

Helpful?
Thank anight1981
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings, I was extremely disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service, and it is evident by your comments/experience that we fell well short of our expectations. I would truly welcome the opportunity to speak with you to better understand this unfortunate situation. Please contact me at Nicholas.McDermott@westin.com I... More 

Los Angeles, California
Level Contributor
85 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Sorry to report this, but my legs were bitten greatly. I'm not sure if it was from spiders or bedbugs or even in the lobby. But not good. Otherwise, the hotel is very nice. Service was good and people cared.

Helpful?
Thank Richard P
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings Richard, Thank you very much for bringing this to our attention. We take these matters very seriously as we strive to give each and every guest a great experience during their stay. As soon as we received your review, we immediately scheduled a professional service to check your room as well as the common areas of the hotel and... More 

Wisconsin
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is in a very active part of town and caters to business, medical and leisure travel. Staff is very professional. The food service is amazing. The rooms are spacious and very clean. For single travelers and women specifically it seems the hotel takes specific steps to make one feel very secure.

Helpful?
Thank anderkmaf
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay with us. I will be sure to share your comments to the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Best Westin I have visited. Attended for a wedding. Tooba and Brit were always eager to help! They went out of their way to accommodate for my many requests. Great location with plenty to do around. Will definitely return.

Helpful?
Thank Phillip B
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Phillip, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed the wedding, hotel accommodations and the Memorial City area. We look forward to welcoming you back to The Westin Houston, Memorial City! Be Well, Kerry Ringham General Manager More 

Manor, Texas
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

After a tiring drive late at night, i wasn't in a very good mood at check in. The young lady who checked me in was very patient and very understanding. She made sure my check in process was quick and stress free. I was really suprised and my mood immediately changed. There aren't many associates who have that kind of... More 

Helpful?
Thank Emily H
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Emily, Thank you for taking the time to share your experience at our property. I was pleased to read that you had a stress free check in. We strive to make each and every guest feel welcomed and relaxed upon arrival. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham... More 

Boca Raton, FL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We recently had the pleasure of staying here for 5 nights while participating in a 50th High School Reunion. Staff were very helpful and went out of their way to ensure that our needs were met. Celia, in the 024 lounge, was warm, friendly, and provided outstanding service. Would definitely stay here again if in the area!

Helpful?
Thank GER8
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greeting, Thank you for your wonderful review on your stay during your 50th High School Anniversary. I hope it was a blast! I was happy to hear that you were able to experience our 024 lounge. We greatly appreciate you taking the time to tell us about your stay. We hope to see you again soon. Be Well, Kerry Ringham... More 

Spring, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

The best SPG Property in Houston (and I've stayed at the St Regis). Fantastic - front desk is outstanding, rooftop pool, patio are exceptional. Nice to have a Starwood property that actually recognizes and rewards SPG members. Not in the heart of Houston but still very driveable to go Downtown. You can walk around the corner to a few great... More 

Helpful?
Thank chmick50 .
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the great review on your experience. I was pleased to hear that you were able to take advantage of our amenities and restaurants in the area. We greatly appreciate you taking the time to tell us about your stay. I will be sure to share your comments with our team. We hope to have you back... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My daughter and I stayed this past weekend for a ballroom dance event, and had a fantastic experience. The rooms were quiet, the showers were fantastic, the ballroom was an excellent event venue, and the staff was great. I happen to prefer hot tea, which doesn't brew well in hotel room coffee pots as a general rule, and the staff... More 

Helpful?
Thank divachels
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback and for sharing it on TripAdvisor, as well. We appreciate all guests that take the time to let us know how we are doing. I was pleased to read that you enjoyed your American Girl stay. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Inspired, Kerry... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $130 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#18 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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