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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

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9120 West Road, Houston, TX 77064
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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78 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed yesterday NEW

I stayed for a week during a work trip and while it's no premium hotel the rooms are clean, modern and comfortable and in general the hotel was new and reasonably maintained. The staff are all very friendly and warm, and the Monday to Wednesday Happy Hour event is a nice touch. A particular mention needs to be made for... More 

Helpful?
Thank Josh D
Broken Arrow, Oklahoma, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The good: - Hotel is clean and stylish. - The rooms are a good size. - Beds and pillows are comfortable. - The evening reception is really nice-- finger foods, beer, wine and soda in the evenings made a nice place to meet up with colleagues before heading out for dinner. - The outdoor pool and hot tub area is... More 

Helpful?
Thank Amanda R
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

On behalf of the Ladies and Gentlemen of the Holiday Inn Express & Suites Houston West Road, thank you for providing feedback regarding your recent experience at our hotel. It is great to hear that you were very pleased with our rooms and with the excellent service that our staff provided. We are in the process of replacing and upgrading... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The rooms are clean and the staff is excellent! I stay in a lot of Holiday Inn Expresses and this is one of best run hotels that I have stayed in! The staff was very helpful and courteous! Thanks for your help Lynnette!

Helpful?
Thank Edward C
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for sharing your review of your recent stay with us. We strive to be the cleanest and friendliest hotel and it's great to hear that we are on track! Thank you again for sharing your thoughts and we look forward to the opportunity to serve you again! More 

Leander, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

It was overwhelming Friday and I had a group with many people to check in in multiple rooms. Karlee Booth did a fantastic job. She was very very patient and polite and used skills to do everything just right. Go Karlee. I would advice people to come here. I would next time when in Houston.

Helpful?
Thank EvgeniSmith
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

I want to thank you for staying with us, and mentioning great things about our staff! We strive to be the friendliest and cleanest hotel around. We look forward to hosting your next visit to Houston! More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed 4 weeks ago

Ms Rita Washington was extremely helpful on a billing issue I had for myself and 3 of my of my employees who were staying at this hotel. Her attitude and professionalism made me take note of how much she seemed to like her job. She is as credit to your staff.

Helpful?
Thank Michael M
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

We are delighted to hear about your recent stay with us and really appreciate your feedback! Recognizing associates is a delight for us. Thank you again for your feedback and for being our guest. More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 19, 2015

We have stayed at this Holiday Inn Express for a total of 8 days while we transition from our sold house to a new house. The room was clean and the staff was very accommodating. I want to throw out a very special "thank you" to Karlee Booth, who has helped us with numerous situations thru this process. She was... More 

Helpful?
1 Thank jd2b4u
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for staying with us, and mentioning great things about our staff! We pride ourselves on being the cleanest and friendliness hotel. We look forward to the opportunity of serving you again on your next visit to Houston. More 

Bellingham, Washington
Level Contributor
210 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 15, 2015

Nice business hotel. Good rooms and good service. The location is a little bit isolated for finding something other than standard-commercial chain food. Internet service was high-speed. Decent breakfast selection.

Helpful?
Thank Andrew S
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

It's great to hear that you enjoyed our hotel and the service you received during your stay. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again! More 

Aberdeen, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 13, 2015

Stayed here twice before and have enjoyed it even though there's not much to see in the immediate vicinity. Had to wait 45 minutes for my room to be readied because they were very busy the night before, no big deal but still annoying. One thing they need to sort out is the "high speed Internet" because high speed it... More 

Helpful?
Thank HossyBhoy
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for the delay at check in and the speed of the internet that you experienced. I am following up with our provider to ensure consistent fast service. Thank you again and safe travels! Steve-GM More 

Sorrento, Florida
1 review
5 of 5 stars Reviewed November 11, 2015

I want to recommend you're hotel to anyone going to Houston. I arrived on 11/5/15 and checked out on 11/9/15. From the beginning of my stay your staff was the most friendly and accommodating of any hotel that I have stayed at before. I walked in and was greeted by (I believe her name was Crystal) who welcomed me to... More 

Helpful?
Thank Maxine H
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

On behalf of the Ladies and Gentlemen of Holiday Inn Express Houston West Road, thank you for providing feedback regarding your experience at our hotel. It is great to hear that you were pleased with our hotel and with the excellent service that our staff provided. Please come back and visit us soon! Steve-GM More 

Karachi, Pakistan
1 review
4 of 5 stars Reviewed November 10, 2015

I stayed in this hotel with my family when I came to attend a convention. The hotel proved to be an excellent choice that I made quite hastily. The staff is very accommodating and always at your assistance in particular Ms. KAREN! Thumps Up!!! For Staff, rooms, ambiance and breakfast!!!

Helpful?
Thank BurhanuddinTin
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

We are excited to hear that your stay was great and I have shared your review with our staff. Thank you for the kind comments about the interactions with our associate. We look forward to your next stay with us! Steve-GM More 

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