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I was doing laundry and saw two Mexican gang members in the Laundry room. How I know, their faces were covered with tattoos. Plus some other sketchy people hanging with some "ho's." I felt unsafe and left early the next morning. My room was okay....More
Huge difference from a six months ago. Parking lot lighting restored. Clean all around. Rooms well maintained. The staff is very personable, professional and courteous. Lots of great changes. The manager was dealing with a guest who did not know how her payment card works....More
The room was roach infested. I had to change properties. Furthermore, there is no maid service at all. When you check in they say "no maid serice", if you need towels bring the used ones down to the front desk and we'll exchange.More
Thank Wireline .
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8Responded June 10, 2017
Hello Wireline .,
Thank you for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is truly...More
I am very disappointed with this hotel as the staff don't care at all about the guests. I requested at 3:30 AM wake up call. Never happened. Thank God for my iPhone. Got down there and asked whatever happened to the wake up call, answer...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8Responded April 20, 2017
Thank you for your recent stay with us and reviewing our property. Please allow us to apologize for the level of service you received from our staff and the inconvenience you had with our shuttle service. We take our guest comments very seriously...More
I travel with my husband often. We stayed here last year and I can say the hotel has done a complete 180 service wise. We checked in with the most hospitable front desk receptionist who was very kind. Linens were fresh and room was spotless....More
$66 - $100 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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