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WoodSpring Suites Houston I-10 West

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Overview
  • Excellent31%
  • Very good19%
  • Average12%
  • Poor17%
  • Terrible21%
Apr 30, 2018
“Roach Infested, Horrible Customer Service, Over charged for additional stays when only stayed 6hrs”
Jan 21, 2018
“Worse than dial up”
AMENITIES
Free Internet
Free Parking
Air Conditioning
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
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Reviews (41)
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1 - 5 of 39 reviews
Reviewed April 30, 2018

Rep Sammy was horrible and needs Customer service training. We arrived for a late check-in and was given the wrong room, we went back down to the front desk and was told the room we have was for a double bed room, I showed the...More

Thank cgarfield11o1
Response from Julia R, Guest Relations at WoodSpring Suites Houston I-10 WestResponded May 7, 2018

Thank you for your review and detailed descriptions. We are so sorry to hear that you had such a negative experience with payment during your stay. We work hard to provide prompt, helpful service to all of our guests so please contact us if you...More

Hotel's Favorite
Reviewed July 2, 2017 via mobile

My son and I arrived here the last week of June 2017 ; upon check in It was late I was welcomed by "Kisha" who was found to be very kind, genuine, and attentive. This is what in my opinion the customer needs "Janice Todd-Jordan...More

Thank angela a
Response from Janice T, General Manager at WoodSpring Suites Houston I-10 WestResponded July 4, 2017

Our team strives to uphold our values of cleanliness, simplicity and affordability in the eyes of our customers. We are glad to hear your stay with us measured up to your standards. Thank you for your kind words and sharing your experience. We hope you...More

Reviewed January 21, 2018 via mobile

The "premium" internet pay service is slower than dial up. No bandwidth at all. Nothing to boost the signal. Finally shut off WiFi so I could get my email. This is a corporate problem. They are making money and don't care. Referred me to tech...More

Thank couldntcareless
Reviewed September 15, 2017

I am presently staying here due to Hurricane Harvey. These are very stressful times for everyone. The hotel manager, Janice Todd-Jordon, and her staff deserve an award for the accommodating, professional and friendly service that they have exhibited. With a housekeeping staff trying to save...More

Thank dianallee1903
Response from Janice T, Manager at WoodSpring Suites Houston I-10 WestResponded September 19, 2017

Thank you Ms. Lee for your kind words, we really appreciate you!!!

Reviewed August 31, 2017

Worst place hotel I have ever stayed at. The dirtiest hotel in Yangon trumps it. Dirty rooms. Rude staff with piercings. Very appalling customer service. Questionable characters loitering around. No breakfast. During hurricane Harvey, the hotel hiked the prices at one occasion for the cheapest...More

Thank Anthony W
Response from Heather L, Guest Relations Manager at WoodSpring Suites Houston I-10 WestResponded September 12, 2017

We extend our sincerest apologies. We strive to ensure every guest stay is satisfying. We take your feedback to heart and would like to connect with you for more details. Would you please email ContactUs@WoodSpring.com? This will allow us to take the appropriate measures to...More

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About
Amenities
Top amenities
Free Parking
Free Internet
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
$56 - $68 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$56 - $68 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Questions & Answers
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Room Tips
"Stay away from this dump pay more"
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"Avoid at all cost"
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"want a good room? choose another hotel."
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"Chose upper floor and park your car on the side below your window so you can keep an eye on it."
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