NUMBER OF ROOMS
Seemed like it was going to be a good hotel for the price. It was clean and nice looking when you walk in the front door followed by clean rooms. Even the breakfast was good... However during my four night stay Bed was made everyday but the room was not cleaned. Towels remained on the floor trash was not taken out and the in room coffee not replaced. Worst of all I did not have WiFI for my entire stay! would have been nice to do work from my room. Had I not booked through Price Line I would have moved to the La Quinta!
From the minute we walked in the room we knew the high rating was not right. The room smelled like cigarettes and the floors were sticky. We were exhausted so just stayed. I never once walked on the floors without slippers or flip flops. The couch was full of dog hair. The sheets were clean and did smell good. Woke up with a backache... Internet never did work on any of our devices. Coffee maker had moldy coffee in it. We went down to breakfast at 9:30 (done at 10) and there was almost nothing left. Even the cups for the waffle maker were out. Simple things like knives were out also. No eggs left and the pan was gross anyway. There were 4 sausages left that looked half cooked. The breakfast lady started cleaning up what was left at 9:50 and there were still people coming down. One couple actually had to take the milk pitcher to their table for cereal so that she didn't take it from them before they got some. This is a highly OVER rated hotel and would not stay here again. This chain has gone downhill fast!…
Reserved for 4 nights. Choice to leave a night early even knowing we would be charged for that night. Wifi didn't work. Told they were working on it. Never had wifi. Housekeeping didn't come for 2 days. Had to get towels from vacant rooms that had their doors open every/all day. Multiple rooms had their doors wide open and vacant. Never heard a vacuum cleaner. The vacuum cleaner on our housekeepers cart looked as if it was brand new and never used. Had to ask them to change the sheets.Was told she needed to go get more sheets. Had to ask them to empty the trash. Workers didn't even know what amenities was at the hotel. Asked where the washer and dryers were. Told didn't have any. About to drive to a laundromat. When a friend staying at the same hotel, said she saw it on the third floor. Breakfast seemed like they were rationing food. We went to breakfast a varies times. Start of breakfast, middle and end of breakfast. Had a couple or out of most items. Breakfast area floors were sticky We were met multiple times outside the front door with smoking employees. I don't know if they are just understaffed or trying to cut corners to save money. But They need to make some changes to provide a pleasant and clean stay for their customers. From this experience, we have made a choice to stay away from choice hotels.…
Booked two nights online under a no cancellation reservation because we were sure we would be in town for our son's baseball tournament. Unfortunately, the tournament was moved to a different location (beyond our control) so we called to explain this situation to the hotel manager hoping he would understand the circumstances and cancel our reservation. He DID NOT!!! We lost $200 because of this!! As much as we stay in hotels because of baseball travel I will not recommend this hotel to any of our baseball families because of the lack of consideration when dealing with circumstances completely out of our control.
Thank you for great experience, Very clean room, good restaurant & value bar. 1. Kind Staff - really kind!!!!! - Especially Hayward, Thank you. 2. Wide Car Parking 3. Close with Express way (comfort for driving) 4. Comfort bar ( value price )