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Aloft Houston by the Galleria

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Aloft Houston by the Galleria
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272 Reviews from our TripAdvisor Community

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Showing 251: English reviews
Denver, Colorado, United States
Reviewed September 26, 2016

I first stayed at this property 3 years ago and was impressed. After my recent stay on 9/24/16, I can say I would not stay there again. One of my pet peeves is when the key to the room does not work. I arrived late, tired after a long day, went to my room and both of the card keys...

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1Thank Susan F
Reviewed September 21, 2016 via mobile

This was the ideal place for me to stay untill. I got to the front desk. The service was very poor and unprofessional. Very rude and I believe the guy that assisted me has some type of mental disablity. The room was just ok. I enjoyed the style of the hotel. But just wasnt what I expected. Do better !!!...

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Thank Dallas_vixen09
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thanks Johnathan for your feedback about your stay, and we sincerely apologize for the lack of follow up. This is not how we conduct ourselves here at the Aloft and we will be using this examples as a training opportunity for our Front Desk Staff. Please feel free to reach out to me to discuss this further as we always...

Fresno, California
Reviewed September 19, 2016

The Aloft Hotel is located near marvelous shopping at the Galleria, many restaurant options, and easy freeway access. The rooms are well clean, quiet, and modern. The gym is well equipped. The one downside is that while there is ample covered parking, there is a daily parking fee.

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Thank cam4234
Vancouver
Reviewed September 5, 2016

We stayed at the Aloft Houston for 3 nights and had two rooms. The hotel itself is has a very modern artistic design situated close to the Galleria. It is conveniently located in a nice area of town. The staff that we dealt with were all very nice and friendly. The rooms were spacious and clean. The hotel has a...

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Thank Monky
Houston, Texas
Reviewed September 4, 2016

This was our second time staying at this Aloft hotel - our go-to hotel for staycations. Our first 2 nights were great. The room was really clean and the bed was very comfortable. But night 3 we had to leave. We had gone out Friday night and when we returned to our room, it smelled awful. Almost like a skunk...

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1Thank JohnH1972
Christchurch, New Zealand
Reviewed August 20, 2016 via mobile

Traveling with another couple on a month long vacation we started our trip here at the Aloft. First impression are lasting impressions and from the checkin to checkout we found the Aloft staff and facilities great. This hotel is in comfortable walking space for shopping and food

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Thank Raewyn1708
Philadelphia
Reviewed August 17, 2016 via mobile

I've stayed at this Aloft before while in town for work. I like the location of the Galleria because you're pretty much in the middle of everything including some very good restaurants. The last time I stayed here, I found it adequate. This time convinced me it's time to consider another spot. The TV didn't work, the ironing board was...

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Thank mhohorst
Reviewed August 15, 2016

We booked this hotel for the indoor pool for my daughter to enjoy the weekend. The pool stayed closed the entire time we were there. The staff was very rude about it also. Breakfast was not impressive and over priced. The location of the hotel was great fro walking to the mall. The view from the room was amazing at...

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Thank Eve D
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Hi Eve, thank you for the review about your stay, please accept our most sincere apologies about the inconveniences during your stay. We took great care in sending out notices to all guests prior to their arrival and ensured that the renovation was posted on our website. We are thrilled to share that the renovation is now completed and our...

Austin, Texas
Reviewed July 20, 2016

The Garage Elevator to access hotel was out of service. It was my first time staying there tried to ask staff for info, policies etc. and they were very short w. answers it was as if every thing was expected to be serve yourself. Check in @ a kiosk over there... No shuttle service on weekends to Galleria. No one...

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Thank Moonwinks001
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for the review on your recent stay and so happy you loved the size of our large showers and the water pressure as well. I do however want to send my most sincere apologies for the issues with your stay. The rudeness you encountered is definitely not how we train our team to interact with any guest and...

Reviewed July 17, 2016 via mobile

Great location. Parking was very convenient, I liked the in/out access without having to go through the main lobby every time you enter/exit. Staff was nice. The room could be cleaner. The AC was confusing to use always too hot or too cold. Something so simple was complicated.

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Thank Stw83
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thanyou for the review. We love that fact you enjoyed the location, parking and our team of talented individuals. We were very disappointed that the room was not cleaned to your standards upon check in, and we will review this with our Housekeeping Manager. She will look into what happened and use this as a training opportunity with her team....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Appealing to on-the-go and in-the-know travelers, the Aloft rooms at Aloft Houston by the Galleria are equally carefree and bold. Nine-foot ceilings and extra-large windows create a bright, airy environment full of natural light. You’ll face the windows—not the walls—as you drift to sleep in our ultra-comfortable platform bed topped with plush bedding. Choose a 285-square-foot king room for one big bed, or grab a little more breathing room in the 315-square-foot rooms with two queen beds. Business or pleasure, work or play, each loft-like space keeps you connected. Your always-available in-room “office” includes an ergonomic workspace, plus complimentary wired and wireless High Speed Internet Access. You have your own entertainment center thanks to plug & play, our one-stop connectivity station. Leave your chargers at home: it juices up all your electronics—laptop, cell phone, MP3 player, and more—and connects them to a wall-mounted 42” flat-screen TV. A flip of the switch gives you high-def screening of your favorite flicks (or tomorrow’s presentation). In the sleek stylish bathroom, details are designed to stimulate your senses. Natural light illuminates the walk-in shower through a full-length frosted glass panel, which faces the guest room for a free flow of light with plenty of privacy. The eco-friendly dispenser doles out super-sudsy bath amenities specially created for Aloft Hotels by Bliss® Spa. Every Aloft room is attuned to you: whether you’re settling in or zipping out the door, you’ll find a host of helpful standard amenities to customize your experience. ... more   less 

Additional Information about Aloft Houston by the Galleria

Address: 5415 Westheimer Rd, Houston, TX 77056-5301
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $85 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Aloft Houston by the Galleria 3.5*
Number of rooms: 152
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Also Known As:
Aloft Houston By The Galleria Hotel Houston
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Questions & Answers

Here's what travelers have asked, with answers from Aloft Houston by the Galleria staff and other travelers.
3 questions
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Questions? Get answers from Aloft Houston by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher, the quieter”
 of 5 bubbles cristelac2014, Oct 17, 2016 | Read review
“Great View”
 of 5 bubbles , Aug 15, 2016 | Read review
“away from elevators”
 of 5 bubbles Moonwinks001, Jul 20, 2016 | Read review
“Clean, nice location.”
 of 5 bubbles emeraldjewelry, Jun 28, 2016 | Read review
“Ask for a room that no dog stayed in”
 of 5 bubbles mikefaud1, Apr 12, 2016 | Read review
5 of 5
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