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Candlewood Suites Houston West

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11280 Westheimer Road, Houston, TX 77077
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20 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Katy, Texas
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 14, 2016

This place was a great home away from home and pet friendly! Cleanliness and the friendly Front Desk staff was the best you could ask for. I was very pleased with my room as it had a kitchenette and I slept very comfortably. On Wednesday they have a social for the guest where they cater in food and drinks to... More 

Thank lovebug01
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2016 via mobile

I have stayed at the candlewood suites and it was great the staff is friendly,rooms are clean,they have a pool wich was important after a long day at work nice kitchen, spaceous room, price is worth every penny

Thank travelerpoint0
Fort Campbell, Kentucky
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 3, 2016

This Property is 100% Professional and of very high standards the rooms are so clean the grounds are immaculate the pool sparkles all staff are friendly and go out of there way your vehicles are very safe in car park this place is the place to stay children are very welcome as well Heb 2 blocks down and restaurants close... More 

Thank trudimcphee09
Morgan City, Louisiana
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 24, 2016 via mobile

Very nice hotel. Not flashy or great, but solid. The rooms were nice, the location was great and the staff friendly. We wanted to enjoy the jacuzzi but the water wasn't hot. We told front desk and they were getting maintenance to fix. With it being a Candlewood there wasn't breakfast, but we knew that and it was fine! One... More 

Thank MattMarcantonio
Brisbane, Australia
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed November 22, 2015

The hotel is old school rooms with big old fridges and air conditioners, very noisy with either running which in Houston is likely most of the year. Room also "smelt funny" which might have been just my room but hard to tell. Wireless/Internet speeds where pretty good I didn't have any problems used for my work or play. There is... More 

Thank Graham_Nicholson
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear Graham_Nicholson, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us achieve our mission to provide the perfect guest experience. Thank you for noting our good WiFi connection and friendly staff. However, it is with utter regret to know that you are not thoroughly... More 

Houston, Texas
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed September 30, 2015

We have been staying in this Hotel for many times. This Hotel is improving as the years go by. PROS: The staffs are friendlier. Plenty of parking space Location is great. Since this is Westheimer, all restaurants and malls are close by. Rooms are decently sized and clean Microwave, cooking range, Iron box/board and Fridges are provided They have a... More 

Thank mahendran_sella
Columbus, Georgia
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 23, 2015

The hotel is located in a quiet and safe area but close to the freeways, markets, restaurants. Customer service was very friendly and helpful but the procedure of check-in was slow. The room has a small kitchen with dishes, cups, bowls, and utensils. The bathroom is clean and roomy. The hotel offers free Wi-fi. The bed is very comfortable. I... More 

Thank InandOut21
Level Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 27, 2014

I chose this hotel because of it's location and the full-kitchen. This was my first stay at this particular Candlewood Suites. It appears to be "dated". However, my room was clean and the staff was friendly. The A/C seemed to have issues with keeping my room cool. Houston is a hot/humid city, so I was a bit disappointed that my... More 

Thank LadyTraveler40
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear LadyTraveler40, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with our location, amenities and staff, it is disappointing to know we... More 

San Jose, California
1 review
1 of 5 stars Reviewed April 2, 2014

First I have to admit it was my fault for forgetting my Ipad at the hotel. I got home, realized that and immediately locked it through internet. Called the hotel 4 times to ask if they could find it somewhere in the room, laundry room, lost and found office or anywhere that if someone forgets their belongings, the hotel can... More 

Thank Chau L
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear Chau L, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private... More 

Seattle, WA
Level Contributor
117 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed April 17, 2013

I booked this hotel due to its name ("Candlewood Suites" are a good brand generally, for what I am looking for in a hotel), its location closes to where my meetings were the next day, and the price (moderate, not super cheap nor super expensive). The hotel itseslf is not too bad, although there are definitely things that need to... More 

2 Thank WindWolfess
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear WindWolfess, Thank you for taking the time to post a review of our property. Please allow us to apologize for the overall issues you had during your stay. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, we have sent you an email... More 

Questions? Get answers from hotel staff and past guests. Ask a question

37 photos of this hotel

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All Traveler Photos (13)
Room/Suite (7)
Pool/Beach Area (3)
Other (3)

Management photos: Courtesy of the property manager

All Management Photos (24)
Room/Suite (9)
Business Center/Function Rooms (2)
Pool/Beach Area (1)
Hotel & Grounds (2)
Other (10)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy Comfortable Accommodations at our West Houston Hotel Welcome to the Candlewood Suites in west Houston situated between I-10 and the West Park Tollway. Our Houston, Texas extended stay hotel is located in west Houston with easy access to local businesses and attractions. Leisure travelers lodging in our metro Houston hotel enjoy convenient access to nearby attractions. If you want to spend the day outdoors, the Houston Zoo, George Bush Park and Memorial Park are all within 20 miles of our hotel. If you'd like to stay indoors, you can visit the Galleria Mall, Reliant Stadium, the downtown Aquarium and the Houston Museum District, which features 18 museums, including the Health Museum, the Children's Museum of Houston, the Menil Collection and the Houston Museum of Natural Science. Our Houston extended stay hotel is conveniently located near many area businesses, including Halliburton, Western Geophysical, Citgo/Exxon, Quest Diagnostics, Honeywell, Conoco Phillips and BP. Our metro Houston hotel's superb business services include complimentary high-speed, wireless Internet access, copying services and two meeting rooms. Our west Houston hotel offers cozy accommodations with amenities that offer the Comforts of Home. Amenities include an on-site convenience store, complimentary laundry services, a movie library and a fitness center. Book your Houston hotel reservations today at Candlewood Suites in West Houston. ... more   less 

Additional Information about Candlewood Suites Houston West

Address: 11280 Westheimer Road, Houston, TX 77077
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $79 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Candlewood Suites Houston West 2*
Number of rooms: 81
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