DoubleTree by Hilton Houston Greenway Plaza
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About
#114 of 607 hotels in Houston
Location
4.3
Cleanliness
4.3
Service
4.1
Value
3.9
GreenLeaders GreenPartner
Enjoy friendly hospitality, upscale guest rooms, contemporary facilities and a freshly baked warm chocolate chip cookie upon arrival at DoubleTree by Hilton Hotel Houston-Greenway Plaza. Set in the Greenway Plaza business complex, this stylish hotel near the Houston Galleria area offers easy access to many Houston businesses, attractions, shopping, the Houston Medical Center and leisure options. Complimentary transportation is available within a three mile radius of the hotel. All of the spacious, club-style guest rooms feature modern amenities and luxurious touches to make you feel at home. Enjoy stunning downtown and River Oaks views through floor-to-ceiling windows and relax in the sumptuous Sweet Dreams by DoubleTree bed. Upgrade to a Corner King or a suite for additional space. With 26,992 sq. ft. of flexible function space and the latest A/V technology, this Houston hotel is the perfect place to hold your next business meeting or social event.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking garage
Wifi
Paid wifi
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
Location
64Somewhat walkable
Grade: 64 out of 100
93Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
Contact
6 Greenway Plz, Houston, TX 77046-0601
Getting there
Rental CarsSee rental cars from $31/day
1406Reviews18Q+A100Room tips
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+1
This place smelled nasty. It looked the the carpets in the halls hadn’t been cleaned in years. Had to have someone come to fix the TV and to get the heat working when we got to the room. Sconces with no shades, doors missing from the dresser, and drawers that wouldn’t even close. Coming back in after going out all you could smell was pot. Do not recommend this for the price.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Choose another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We had a great stay as always. The hotel is located centrally to freeways and Rice Village and River oaks s as bd the Galleria. The hotel is clean. Nice rooms. Excellent staff and service. Excellent food and bar. I highly recommend this hotel and choose to come back monthly. It is also a great value.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is definitely an "older" property and not one of the Hilton's best. However, it was clean and comfortable. The hallways smelled of age and cigarettes with stains on the carpets. The room was comfortable but needs a major refresh. I did appreciate how the shower always had hot water regardless of the time of day. The snack pantry needed a refresh and they were slow on the upgrade for a Diamond member, however, I was given a corner King which was an upgrade from the originally booked room type. Overall, was not a bad experience, especially for the price. The location is very convenient as well, especially considering how bad Houston traffic can be.
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Close to downtown. Even in traffic Uber takes less than 20 minutes. Benjamin in the restaurant is amazing. Clearly loves his occupation and as busy as it gets, he never misses a beat. The food is excellent. Burgers, french dip, flatbread, and especially the salmon. Not sure who the dinner chef is he's amazing at.his job and always smiling. Desk staff are friendly, no matter the time of day, the lobby has comfortable seating, and the gym actually has a full set of dumbbells and a cable machine, not just treadmills and steppers. That's refreshing. I've been here 6 times and it's only March, so I feel qualified to review this excellent establishment.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I recently stayed at the Doubletree by Hilton Greenway Plaza in Houston Texas and had a negative experience. Unfortunately, my child unknowingly ordered a few movies without my authorization while simply playing with the remote. This resulted in a charge of $80 to my room. I was surprised to learn that there were no safeguards in place to prevent unauthorized charges, and that my credit card could be easily racked up without my knowledge or consent. When I approached the hotel staff about the situation, I was disappointed to find that they were unwilling to listen to reason or investigate the matter further. It seemed as though their policy was inflexible and lacked empathy for customers who had experienced accidental charges. As a consumer, I expect businesses to have reasonable policies in place and to be willing to work with customers in situations like this. Unfortunately, my experience at Doubletree by Hilton Greenway Plaza left me feeling frustrated and disappointed. I would caution other guests to be aware of the lack of safeguards for rented movies and the inflexibility of the staff in addressing these issues.…
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel was nice and the stay was good. But my biggest issue was being overcharged not once but twice separately. My stay was paid through hopper and a day after we checked out of the hotel I get a charge for $180 from the hotel in which I called and they stated it was their mistake and I would be reimbursed 3-5 business days. The next day I get another charge for another $180 so I call again because I at best have $360 up in the air for 3-5 business days. Once again the two different individuals I spoke to said it was their fault for a second time and I would be reimbursed 3-5 business days. You would think they would of felt bad or obligated to at minimum free me from the parking fees from my visit, but they still charged me. Lol. Luckily both times I caught the charge soon enough to not get overdraft fees but they seemed they could care less the inconvenience my money being tied up for 3-5 business days was for me. Like I don’t have bills to pay. I had seen a review previously about being overcharged as well and just figured it was an outlier but sure enough it happened to me as well. So overall I would recommend taking your money and business elsewhere…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael El, Other at DoubleTree by Hilton Houston Greenway Plaza
Responded 3 weeks ago
Joshcz5307cy- Thank you for your feedback. As we spoke in order to remedy the matter the concern was due to the third party booking agency method of payment declining that caused your card to be charged. We have been working with the 3rd party that you booked with in order to get the matter resolved. Once you made us aware we rectified that matter quickly. We apologize that this caused you any finical hardships.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was great and the staff were awesome! Bree, Gladys, Sam and David are the BEST! Bree provided us with adjacent rooms and a beautiful view. Gladys allowed us to check in a bit early as I was not feeling well when we arrived. Sam and David were very nice and accommodating! I’ll probably stay here every time I’m in Houston and just hope the same staff is there. ❤️
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have stayed at Super 8 motels in tiny towns that were cleaner than this hotel. It’s a filthy, rundown dump that is in major need of an update. Blood (?) stains on the walls and other stains on the ceiling. We were in town only for a few hours and thankfully arrived late in the evening and checked out first thing in the morning. Had our stay been longer we absolutely would have found accommodations elsewhere. Also, the parking garage is difficult to navigate and is dimly lit (and stinks to high heaven).
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Craig Milledge, Guest Services / Front Office at DoubleTree by Hilton Houston Greenway Plaza
Responded Feb 3, 2023
Thank you so very much for taking your time to share your feedback with us which is the most essential tool for us to improve our product and services. Please accept our apologies not being able to live up to the basic expectations. Rest assured that all the details will be addressed with our team to make necessary improvements. Look forward to welcoming you once again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was ok, rooms were nice, atmosphere was nice. But I can never recommend this or go back due to the fact they blatantly charged me twice for one night. I prebooked the room through expedia, then twhen i arrived the front desk attendant pulled up the reservation and decided to charge my card an extra 200 dollars. It has been a nightmare trying to contact them and any sort of imaginary billing department, its been almost a week with no resolution in sight. These front desk clerks are thieves, i have the card statements with proof but when I did reach the front desk they said they have nothing in their system that shows the second charge. Visitors beware
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael El, Other at DoubleTree by Hilton Houston Greenway Plaza
Responded Jan 13, 2023
Alan-While it's not appreciated to accuse our staff of stealing, as that was not the case and explained to you via the phone. You booked via a third party and the authorization for incidentals was released & only parking charges applied. Refunds/credits back take some 7-10 business days from your check out date to appear based on your finical institution.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Benjamin, AKA Big Ben, was so engaging at the restaurant/bar. He really went above and beyond to make our visit pleasurable. He was so personal able, and really wanted to get to know his customers. He recognized us on the second night, and it was as if we were old friends. When you travel a lot, that warm smile, makes a difference.
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Date of stay: December 2022Trip type: Traveled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Craig Milledge, Guest Services / Front Office at DoubleTree by Hilton Houston Greenway Plaza
Responded Feb 3, 2023
Thank you for taking your time to share such a positive review. We are thrilled to read your positive comment about our staff service and hotel facilities that you’ve enjoyed most. Your kind words are truly appreciated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$117 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance houston, houston renaissance
FORMERLY KNOWN AS
Renaissance Houston Hotel Greenway Plaza
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
388
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Claim Your ListingDOUBLETREE BY HILTON HOUSTON GREENWAY PLAZA $111 ($̶1̶8̶2̶) - Updated 2023 Prices & Hotel Reviews - TX
Frequently Asked Questions about DoubleTree by Hilton Houston Greenway Plaza
Which popular attractions are close to DoubleTree by Hilton Houston Greenway Plaza?
Nearby attractions include Locktopia Escape Room Houston (0.7 miles), Lakewood Church (0.1 miles), and Edwards Greenway Grand Palace Stadium 24 (0.5 miles).
What are some of the property amenities at DoubleTree by Hilton Houston Greenway Plaza?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Houston Greenway Plaza?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Houston Greenway Plaza?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Houston Greenway Plaza?
Conveniently located restaurants include Tiny Boxwoods, Kiran's, and Guadalajara Mexican Grill & Bar.
Are there opportunities to exercise at DoubleTree by Hilton Houston Greenway Plaza?
Yes, guests have access to a pool and a fitness center during their stay.
Does DoubleTree by Hilton Houston Greenway Plaza have an airport shuttle?
Yes, DoubleTree by Hilton Houston Greenway Plaza offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Houston Greenway Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Houston Greenway Plaza?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Houston Greenway Plaza offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Houston Greenway Plaza?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (2.0 miles), Buffalo Bayou Park Cistern (4.0 miles), and Sam Houston Park (4.2 miles).