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Sheraton Houston West

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Traveler (75)
Room & Suite (33)
Dining (13)
Overview
  • Excellent57%
  • Very good26%
  • Average12%
  • Poor2%
  • Terrible3%
Travelers talk about
“double doors”(6 reviews)
“front desk”(47 reviews)
“west side”(10 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Offers from Sheraton Houston West
Special Offer: Save up to 20% in TX!
Hotel deals
Offers from Sheraton Houston West
Special Offer: Save up to 20% in TX!
Hotel deals
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Rooms
Aug 27Aug 28
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (335)
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313 results
Traveler rating
179
79
37
6
12
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LanguageEnglish
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179
79
37
6
12
Show reviews that mention
All reviewsdouble doorsfront deskwest sideclub floorexceptional staffnice hotelbusiness tripthe shuttle drivercomfortable bedscomplimentary breakfastthe entire staffa great staystaying at this hotelbusiness travelerroom was largegreat customer servicebeltway
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1 - 5 of 313 reviews
Reviewed 5 days ago via mobile

The staff was very courteous, especially Van Lam at the front desk, she greeted us with a warm smile and made us feel very welcome. She was also very helpful when telling us about the area and hotel. The place was very clean. I would...More

1  Thank Elise W
Response from Donald H, General Manager at Sheraton Houston WestResponded 3 days ago

Dear Elise W, We thank you for your stay and taking the time to leave positive feedback. We are so pleased to hear that you enjoyed your stay with us. It was a pleasure assisting you with all of your needs. I truly hope you...More

Hotel's Favorite
Reviewed 4 weeks ago via mobile

The front desk at the hotel is awesome the team there works very hard to make sure you’re stay is the best, Chawania and Lisa Take so much worries out of your stay Thanks guys. Wish all hotels had a front desk team that were...More

2  Thank jaylanca
Response from Donald H, General Manager at Sheraton Houston WestResponded 4 weeks ago

Dear Jaylanca, Thank you for all of your stays with us and taking the time to leave positive feedback. We also thank you for recognizing our superstars Lisa and Chawania. Our team is fully committed to delivering the highest level of experiential service to our...More

Reviewed 6 days ago

Sheraton is conveniently located so it worked extremely well for a 3 day trip where I had to complete lot of errands. The ample parking space around the hotel is a great blessing. The staff welcome warmly and Van Lam was very courteous and helpful.More

1  Thank Mahesh R
Response from Donald H, General Manager at Sheraton Houston WestResponded 5 days ago

Dear Mahesh R, It is our greatest pleasure to have you and your family here with us at Sheraton Houston West. Thank you for choosing our hotel. I very much appreciate you taking your time to share your unforgettable stay with us and other travelers....More

Reviewed 1 week ago

I had the pleasure of staying at the Sheraton Houston West Hotel for an assignment in Houston lasting ~ 1 year. I strongly recommend this hotel for business travelers. The staff made me feel at home every week i arrived. The following staff members should...More

2  Thank cfrankel13
Response from Donald H, General Manager at Sheraton Houston WestResponded 6 days ago

Dear Cfrankel13, It was an honor to meet you and accommodate all of your needs the past year. Our team will miss seeing you every week. We truly appreciate you leaving us a review. If your travels ever brings you back to the Houston area,...More

Reviewed 1 week ago via mobile

Very nice staff. Special consideration to Van Lam, Maria, Inés, SK, Lisa Kelly, Chawania Ross, all very good profesionals. It was great to stay at this hotel. I highly recommend for business and also pleasure.More

2  Thank Daniel J. R
Response from Donald H, General Manager at Sheraton Houston WestResponded 6 days ago

Dear Daniel J. R, We thank you for your recent stay and thank you for taking the time to leave positive feedback. I will let our restaurant superstars Maria and Ines, front desk supervisors Lisa Kelly and Chawania Ross, and our lobby ambassador SK know...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Free Internet
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Center with Internet Access
Wheelchair access
Meeting Rooms
Dry Cleaning
Laundry Service
Shuttle Bus Service
Room Service
Pets Allowed ( Dog / Pet Friendly )
Concierge
Banquet Room
Self-Serve Laundry
Conference Facilities
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$96 - $255 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$96 - $255 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (75)
Room & Suite (33)
Dining (13)
Pool & Beach (4)
Questions & Answers
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Kim S
February 6, 2018|
AnswerShow all 2 answers
Response from Diveshack0674 | Reviewed this property |
I believe it is.
0
Votes
Room Tips
"Private property filled with trees behind provides an excellent view from the room"
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"not facing the highway."
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"Club floors"
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"Rooms close to the elevator can be a bit noisy"
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