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Hampton Inn Houston-Brookhollow

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#126 of 489 Hotels in Houston
Certificate of Excellence
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Hampton Inn Houston-Brookhollow
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247 Reviews from our TripAdvisor Community

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Showing 241: English reviews
San Antonio, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

The rooms were very roomy and clean. The staff were very helpful in getting us what we needed. Check in was hassle free. Breakfast was really good. Loved the adjoining rooms which made it a much more comfortavle stay for my mom and kids.Would definitely recommend this hotel.

Review collected in partnership with Hampton

Helpful?
Thank Aallmom
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Service was generally good and the staff were very friendly, but the hallway was dim and didn't smell very good. The room definitely smelled damp and moldy. The whole place seemed like it was lacking both light and air movement.

Review collected in partnership with Hampton

Helpful?
Thank fanitajames
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest, We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for any inconvenience you may have experienced. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to better improve. We do hope the next time... More 

Lawrenceville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel and room were average. Staff was very friendly, answered my questions and came to my rescue when some flying ants decided to pay me a visit. This was nice particularly as I was traveling solo.

Review collected in partnership with Hampton

Helpful?
Thank Terrie G
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Terrie G. - Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team and as I am sure they will appreciate a "Job well done." Our staff takes great pride in consistently offering an exceptional experience to our... More 

Midland, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

Dangerous parking lot. Car broken into and the staff didn't seem to care about my issues or assist with making sure if my vehicle was damaged. I will never stay there again. Poor customer service from general manager.

Review collected in partnership with Hampton

Helpful?
Thank C1364WJscotts
Milano, Texas
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel with a variety of restaurants nearby. LOTS of construction in the area so be warned it's not super easy to get around. The hotel itself is clean and well kept. We had two rooms and both were up to Hampton Inn standards. Staff was helpful and courteous. Price was good for the location. Breakfast was the usual fare,... More 

Helpful?
Thank fallonsmom
Austin, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

We booked this hotel last minute for a funeral we were attending. The price was right, as was the location and added bonus of a complimentary breakfast. The reason for my average rating is due to the room itself. While everything appeared clean, there was this tangible feeling of wetness throughout the room. The carpet was the main downside...I wish... More 

Review collected in partnership with Hampton

Helpful?
Thank Teresa F
Orlando, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

By far the nicest staff I have ever had the pleasure of talking too! When I got there, there was an issue with the billing, as my company set it up. It was at 0130 in the morning and Tonya, the receptionist was so nice, she got on the phone and got everything squared away. The rooms were very nice,and... More 

Review collected in partnership with Hampton

Helpful?
Thank Anthony P
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest - Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team and as I am sure they will appreciate a "Job well done." Our staff takes great pride in consistently offering an exceptional experience to our guest... More 

DuBois, Pennsylvania
1 review
1 of 5 stars Reviewed 4 weeks ago

Had cockroaches in both hotel room and breakfast area. When I told the front desk staff, all he said was that he would let maintenance know in the morning so they could set some traps. The breakfast helper ended up sweeping the roach out of the breakfast area.

Review collected in partnership with Hampton

Helpful?
Thank Shawn1252
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest - Thank you for the the review of your most recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I appreciate your level of honesty and I have addressed these issues with our staff. The next time you are in... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Loved this hotel. From the rooms to the excellent service. The fresh cookies every afternoon were a welcomed treat. Special thanks to Dee who took care of everyone during breakfast, which by the way was very tasty.

Helpful?
Thank Belinda T
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest - Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Our staff takes great pride in consistently offering an exceptional experience to our guest and I hope that we delivered on that promise. We value you as our loyal guest and look forward to seeing you the... More 

Houston
1 review
4 of 5 stars Reviewed 4 weeks ago

The Hampton Inn located along a cluster of Hotels and motels on 290, after researching all facilities and reading reviews Hampton won. The lighting is good and the staff is top notch and friendly. For the best value try Hampton.

Review collected in partnership with Hampton

Helpful?
Thank 623LH06
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest, Thank you for taking the time to respond to the guest survey on your most recent stay at the Hampton Brookhollow. We love hearing from our guests! Our staff takes great pride in consistently offering an exceptional experience to our guest and I hope that we delivered on that promise. We value you as our loyal guest and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 

Additional Information about Hampton Inn Houston-Brookhollow

Address: 12909 Northwest Fwy, Houston, TX 77040-6303
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $82 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston-Brookhollow 2.5*
Number of rooms: 81
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Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn Houston
Houston Hampton Inn
Hotel Style:
#62 Family Hotel in Houston
#64 Business Hotel in Houston
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