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Hampton Inn Houston-Brookhollow

#116 of 488 Hotels in Houston
Certificate of Excellence
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12909 Northwest Freeway, Houston, TX 77040
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Hampton Inn Houston-Brookhollow
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235 Reviews from our TripAdvisor Community

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Showing 229: English reviews
Austin, Texas
2 reviews
4 of 5 stars Reviewed yesterday NEW

Miss Dee served our family so faithfully at breakfast. She took care of us and helped the kids get breakfast. She is your best asset at the hotel. Felt like the other staff did work hard especially the cleaning staff. Pool was clean and well maintained.

Helpful?
Thank marcwoodruff
Austin, Texas
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Consistent with other Hampton Inns-which is a good thing. Heavy Houston traffic on the front side of the hotel. Pick a room away from the front desk to avoid it. Lots of restaurants nearby. Friendly professional staff. Rooms are clean and well kept.

Helpful?
Thank Teresa W
Southern Finland, Finland
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I arrived late as I had a late arriving flight. The hotel is dated and small. The first room I received made me want to RUN! The room was dark dirty and smelled musty. The AC made so much noise it was not even funny. The carpeting was dirty and the air inside was damp. I asked if they had... More 

Helpful?
Thank Tony834
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest, Please accept our sincere apologies for the inconvenience you experienced with the conditions of the room. It was disappointing to learn that your stay was not up to standard and please rest assured that this is certainly not the lasting impression that we wish to leave with our valued guests. We would like to thank you for bringing... More 

Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed four nights on two trips to this location for work. It's convenient to where I'm going, or I wouldn't have gone back. Pros: - The front desk staff and the woman who is in charge of the breakfast are very friendly. - The location is good. - The lobby is clean. - The fitness room is small, but... More 

Helpful?
Thank Lisa V
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest, Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for any inconvenience you may have experienced. This is not the lasting impression we wish to leave on our... More 

Cedar Park, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We are so thankful we got to stay here, it was a wonderful stay and the price was more than amazing. We booked through a travel website that offered an amazing deal and our sweet check in girl Brook said that next time to call the hotel directly as they honor other website deals for price. The staff bent over... More 

Helpful?
Thank ChristineBlair503
San Antonio, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was very good, staff was friendly. Location of the hotel if you need to go to downtown Houston, not so much good. During our visit there was construction all over and getting any where was a nightmare (that probably shouldn't count against the hotel - but it would affect you)

Review collected in partnership with Hampton

Helpful?
Thank Jay M
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Thank you for taking the time to share your most recent experience at the Hampton Brookhollow Hotel. We love hearing from our guests and we do our best to make sure our guest are treated like the VIP's they are. We value you as our loyal guest and look forward to seeing you the next time you’re in the area. More 

Weatherford, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We booked this hotel while waiting for our house to be finished during our move from Pa to Tx. At first we were only going to stay the weekend. The price was great and they pet friendly. The place is immaculate and the staff is wonderful and friendly. The room was so spacious we decided to stay a week. It... More 

Review collected in partnership with Hampton

Helpful?
Thank Joe B
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team as I am sure they will appreciate a "Job well done." Our staff takes great pride in consistently offering an exceptional experience to our guest and I'm so happy... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I would stay here again. They were quick to check me in late last night, but a little slow at printing my receipt this morning. Although, the lady helping with breakfast was absolutely incredible. She helped me get food ready to go so I could catch my uber.

Helpful?
Thank Nicole S
HWS_Stafford, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest - First, we very much appreciate your kind words. Our employees are representatives of Hilton Worldwide and it is our goal, as an organization, to extend the highest level of customer service and positive experiences to all of our customers. Upon thorough review of your feedback, we are pleased to know that we have achieved our goal. Please... More 

San Antonio, Texas
2 reviews
4 of 5 stars Reviewed 5 weeks ago

I was pleased by several of the little things. The room was nice and cool upon arrival, the bed was comfortable, the bathroom hair dryer had a night light, the side tables had power outlets with USB, and the staff had breakfast bags to grab and go.

Review collected in partnership with Hampton

Helpful?
Thank stevecS8805UQ
HWS_Stafford, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest - Thank you very much for her kind recognition. We do our best to make sure our guest are treated like the VIP's they are. It pleases us to know that you were satisfied with your stay and we hope that you will visit us again. More 

Level Contributor
6 reviews
5 of 5 stars Reviewed June 14, 2016

The check-in was fast. The room was clean and quite. The location was convenient with the exception of the construction, not something the hotel could control. What I especially liked and made me feel at home was Deirdre (Dee). I've stayed at a lot of Hampton Inns in my day and never had I had such a gracious and helpful... More 

Helpful?
Thank Judi D
HWS_Stafford, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest - Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Our staff takes great pride in consistently offering an exceptional experience to our guest and I hope that we delivered on that promise. We value you as our loyal guest and look forward to seeing you the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 

Additional Information about Hampton Inn Houston-Brookhollow

Address: 12909 Northwest Freeway, Houston, TX 77040
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $72 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston-Brookhollow 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn Houston
Houston Hampton Inn
Hotel Style:
#62 Family Hotel in Houston
#64 Business Hotel in Houston
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