Hilton University of Houston
4800 Calhoun Rd, Houston, TX 77204
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About
#65 of 607 hotels in Houston
Location
4.4
Cleanliness
4.6
Service
4.3
Value
4.0
Welcome to the Hilton University of Houston hotel - a full-service hotel located on the University of Houston main campus, and just minutes away from downtown city center. We offer friendly personalized service, along with all the comforts of home and must-have amenities for business and leisure travelers alike with a contemporary feel.
The hotel is centrally located in Houston, on the campus of the University of Houston. The Hilton Hotel at the University of Houston is three miles from downtown, which is home to the city's state-of-the-art athletic and performance venues, as well as world-class dining. The hotel is conveniently located at William P. Hobby Airport and the George Bush Intercontinental Airport, NASA, the Museum District, Texas Medical Center, distinctive shopping experiences, and a short drive to Galveston's beaches.
The hotel is home to Eric's Restaurant, an American cuisine with a Southern flare in an upscale and relaxed atmosphere.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Golf course
Business Center with Internet Access
Conference facilities
Baggage storage
Newspaper
Parking garage
Wifi
Restaurant
Breakfast available
Kids' meals
Banquet room
Meeting rooms
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish, Chinese, Korean
Location
37Car recommended
Grade: 37 out of 100
25Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
4800 Calhoun Rd, Houston, TX 77204
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The new tower of the hotel is fantastic! Our room was huge with a kitchen and giant bathroom. Some of the reviews have been bad but we had the best experience. Very clean! Friendly staff and a great hotel!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If you are visiting someone at the University of Houston, do not stay at this on campus hotel. You’ll be much happier if you book with an inexpensive hotel and drive into campus, because this place was a comedy of errors. But it sure wasn’t funny at the time. When the young student who appeared to be the only staff member working at the hotel gave us a room, that he said was a little difficult to find and not close to the elevators, as we had requested, he tried to give us a different room and said the computer system wouldn’t let him change it. So we offered to go to the room and let him know if the distance to the elevators was managable.It was, but barely. He also said it was an accessible room. The only nod to accessibility was handrails in the bathtub. In the early evening after we’d had dinner, we tried to bring the room temp up above 66 degrees. No luck, so we called the desk. Who came to help us was the young man from the check-in desk. He fussed with the thermostat and left, but the room temp remained where it was. When I called back, he came up again and explained that everyone else had gone home, so he was the only one to help us. He still couldn’t get the thermostat to work, so he got us some extra blankets to wrap up in. The next morning the staffer at the desk said she would have maintenance come up while we were doing our meetings at the University, but asked right away if we’d like another room if they couldn’t fix it. We said no because we’d be back late afternoon and leaving early the next morning. The hassle didn’t seem worth it. When we returned that afternoon, not only was the heat not working any better, but there had been no maid service. When we asked about that at the front desk, they said we had to request it. It wasn’t an automatic service. We hadn’t been told that. She did offer us a space heater since the room was so cold Finally, the elevator from the parking garage was out of order (with no sign posted!), so two of us who are disabled had to navigate a steep, deserted, dirty staircase to get the lobby. The next morning, we had to use another elevator, far from the car, to get our luggage to the parking garage. Although we did contact the General Manager to request a refund, he was not helpful. After hearing our litany of problems, he reluctantly gave us a $100 refund. We were relieved to say goodbye to this hotel. It was shabby, service was terrible, and many things were out of order. It seemed deserted and almost spooky. That’s a lot of problems for a room that cost us more than $500 for two nights. …
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Cunningham, General Manager at Hilton University of Houston
Responded Dec 5, 2022
I'm so sorry for the problems you experienced. I'm also sorry we never spoke as your travel agent contacted me directly and she gladly accepted the $100 refund I offered. Yes, your heat was not working properly so we offered to move you to another room when we couldn't repair it which you declined. In regard to housekeeping service, our hotel like many today only clean your room when you request it during your stay and we have signs in the rooms communicating this. I'm sorry you did not see them. I'm sorry you were not happy with your stay and our attempt to resolve it for you.;
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel room has a horrible smell. It smells as if someone threw up and pooped in here 😷. Not what we were expecting at all. We thought the smell would go away but it is just musty and gross. We do not recommend.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very impressed with the attentiveness of the staff. Texted me on arrival to see if the room was as expected. Nicely appointed room but no internet. Two nice tech guys showed up to fix the modem but it was kaput. Didn’t have equipment to replace it so I had to hotspot data from my iPhone my entire stay. Not ideal, but again, not the fault of the staff.
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Date of stay: October 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The construction, hustle & bustle, and lack of dining options is the reason for this rating. They could do a better job of explaining what is available as I was unaware in-room dining was an option until filling out this survey.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: September 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Cunningham, General Manager at Hilton University of Houston
Responded Nov 7, 2022
Sorry about the construction. It will end soon with all our rooms remodeled and a new tower of guestrooms. All should be complete by January 15.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was great to stay in this Hotel because it is in the middle of the University and drop off my son was the reason for the trip. In general, the hotel is good but a little expensive, I stayed there for the location.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Cunningham, General Manager at Hilton University of Houston
Responded Sep 6, 2022
Thank you for staying with us while at the university. Come back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We only stayed here out of convenience for an event on campus. We checked in via app with digital key. Upon arrival the hotel was under massive construction. It was not very clear how to get in to the hotel. We found the entrance to the parking garage. The sign said lobby. Thankfully we didn’t have a lot of luggage because there were not any luggage carts. From the garage elevator in the lobby you need to change elevators to go to your room. The elevators are extremely slow. The room was nice and clean. We had a late night and were planning to grab some food from the restaurant since the TV said it was open until 10pm. Come to find out it closed at 9. Called for room service and it was not open. Still closed for non-existent Covid. Very frustrating! Had to order Uber Eats. To no fault of her own the driver couldn’t figure out how to deliver the food so it was cold when we got it. There is not a refrigerator or microwave in the room. Ice machines are only on floors 5 and 7. The one on 5 didn’t work. Again the elevators are extremely slow. Thankful the one on 7 worked. We had a city view which consisted mostly of the lower roof of the building. Not much to see. I feel the hotel should have emailed to let us know the information on how to enter due to the constitution as well as the changes in services. The price sure didn’t reflect the inconveniences.…
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: No room service
no fridge or microwave
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Cunningham, General Manager at Hilton University of Houston
Responded Sep 6, 2022
Thank you for staying with us and for the frustration entering the hotel. We do have direction on how to enter the hotel during construction on our website that might help you on your next visit. Construction of our new building is nearing completion and we appreciate your understanding.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another great stay. Good check-in, great service and attentive staff. Perfect location for our conference/forum. They are remodeling and giving the place a facelift. No problems at all and a good value for the amenities.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Cunningham, General Manager at Hilton University of Houston
Responded Jan 24, 2022
Thank you for your review and for staying with us. Soon our hotel will be even better once our renovation work is complete. Come back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms musty. The water taste like rust due to the construction. Was not informed that housekeeping was upon request. When requesting clean towels, the housekeeper was not pleasant when delivering. Requested a refrigerator at time of reservation and it was not in the room upon arrival. When they did deliver the refrigerator, it was placed on the floor and on top of my granddaughters shoes. The placement of the refrigerator made it impossible to open and close the drapes. It was a horrible stay. Due to the construction, it was difficult to find the entrance. Would not recommend this property until they finish renovation which I WAS not told at time of making my reservation. A very dissatisfied DIAMOND member.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Cunningham, General Manager at Hilton University of Houston
Responded Jan 17, 2022
Sorry for the problems you experienced. We delivered your refrigerator within 20 minutes of your arrival but as you expected we should have had it in your room when you arrived. Yes, we have some construction going on outside the hotel which has affected how guests arrive at the hotel. We have tried to minimize guest inconvenience by installing direction signs to help you find the arrival and parking area. There is no construction occurring inside the hotel. Again, we are sorry you did not enjoy your stay and glad we were able to compensate you for this.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stays are business related, so I have little time for leisure. But the staff at this Hilton recognize the value of my time while maintaining a professional "unrushed" level of service that is much appreciated.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: November 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Cunningham, General Manager at Hilton University of Houston
Responded Dec 13, 2021
Thank you for staying with us and for your review. Our students and staff work hard to learn how they can better assists our guests. I'm glad to hear we accomplished that! Thanks again for the review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$178 - $241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton university of houston hotel houston, hilton university houston, hilton houston, houston hilton
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
86
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Frequently Asked Questions about Hilton University of Houston
Which popular attractions are close to Hilton University of Houston?
Nearby attractions include TDECU Stadium (0.5 miles), Fertitta Center (0.5 miles), and Blaffer Gallery (0.1 miles).
What are some of the property amenities at Hilton University of Houston?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton University of Houston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton University of Houston?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Hilton University of Houston?
Conveniently located restaurants include The Nook Cafe, Frenchy's Chicken, and The Den.
Are any cleaning services offered at Hilton University of Houston?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton University of Houston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton University of Houston?
The staff speaks multiple languages, including English, Spanish, Chinese, and Korean.
Are there any historical sites close to Hilton University of Houston?
Many travelers enjoy visiting Buffalo Bayou Park Cistern (3.6 miles), Sam Houston Park (3.3 miles), and First Presbyterian Church of Houston (2.9 miles).
Is Hilton University of Houston accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.