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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Traveler (19)
Room & Suite (34)
Dining (2)

About

#239 of 541 hotels in Houston
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
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HOTEL CLASS
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Location

Full view
75Somewhat walkable
Grade: 75 out of 100
35Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
165Reviews
43Photos
0Q+A
29Room tips
Traveler rating
  • 70
  • 29
  • 19
  • 19
  • 28
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Popular mentions
Just called to cancel my reservation at this hotel as my business trip was canceled for this destination. I called Priceline, who then called the hotel. The hotel refused to refund the cost of the room, yet stated they could cancel the reservation so they could "provide the
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded 2 weeks ago
Robynn, Thank you for sharing your review. It is disappointing to know your business trip was canceled and that we could not have the opportunity of hosting you. KIndly note, since the reservation made is non-refundable, we regret our team is unable to process a refund on the amount you paid. It is never our intention to disappoint you in any way, and we hope you give us a chance to accommodate you in the near future. Sincerely, Hotel Management
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Hotel's Favorite
This was the second time priceline had selected Extended Stay greenway plaza. Unfortunately,once again they were overbooked. So for the second time Toni the manager had to see me once again get upset, and frustrated. Fortunately, she was able to pull some magic.and accommodate
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded Aug 1, 2018
Eric, thank you for staying at Extended Stay America! It was terrific to read that Toni made your stay more comfortable. Making our guests feel right at home is what our team loves to do, so we really appreciate your compliments and we share with them. We hope you will consider us home the next time you are in the City. Sincerely, Hotel Management
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Check in, clerk asked for ID and looked at it, and charged me over twice what room should have been. She obviously didn’t read the name on license and was putting us in a room for another guest with same last name. The charges were reversed but what if I hadn’t noticed it.
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded 4 weeks ago
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much better experience. Sincerely, Hotel Management
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Great location and excellent service. Check in was smooth...WiFi accessibility was convenient and Rudy at the front desk quickly accommodated a request of mine in a very timely manner. It’s service like his that makes me want to book my next stay in Montrose here!
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded Mar 29, 2019
Thank you for the wonderful review of Extended Stay America. We're thrilled to know our excellent location worked well for you and that the attentive service provided by Rudy went a long way in making your stay a memorable one. We will share your compliments with him. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
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Room was okay but they really 'dropped the ball' on breakfast. It was three types of granola bars and coffee. The room was alright but a fire alarm ended my morning stay early. The hotel shouldn't advertise free breakfast if it's not at least a continental one.
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
Responded Jan 17, 2019
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast and regret the inconvenience caused due to the fire alarm. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
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PRICE RANGE
$72 - $157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica houston-greenway plaza hotel houstonextended stay america houstonextended stay houstonhouston extended stay
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
122
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