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Extended Stay America - Houston - Katy Frwy - Beltway 8

2.5 of 5
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11175 Katy Freeway, Houston, TX 77079
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1 room 1 adult
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Extended Stay America - Houston - Katy Frwy - Beltway 8
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37 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 17, 2015 via mobile

Pros: Friendly staff, clean parking lot appearance. Cons: Strong odor that gave me a migraine and red swollen eyes. Was unable to sleep. Kept walking outside just to get fresh air in order to breath. Very slow wifi. Had the options for faster speeds but you would have to pay an additional fee.

Helpful?
Thank Bianca H
Manager_11525, General Manager at Extended Stay America - Houston - Katy Frwy - Beltway 8, responded to this review

The feedback provided in your review is much appreciated. We appreciate the kind comments about our staff; however, we apologize for the cleanliness issues you experienced. Your comments were reviewed by the staff, and we will make sure every room is thoroughly inspected prior to guest arrivals to make sure your experience is not repeated. Our team is committed to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 14, 2015 via mobile

Got to our room notice first there was no phone in room. Then the toilet didn't work nor the microwave and my sheets were dirty. I went to front desk to adress the situation all I got from that were some sheets that didn't even fit the bed. So upset but we were to tired to leave we had been... More 

Helpful?
1 Thank Pam R
Manager_11525, General Manager at Extended Stay America - Houston - Katy Frwy - Beltway 8, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that there were cleanliness and maintenance issues in your room during your stay with us. Please accept my apology. To make sure this doesn't happen again, I am making sure all rooms are checked daily, and issues are reported, and fixed immediately. Your feedback is... More 

Hyderabad, India
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed February 25, 2015

Average budget hotel or motel for business stay. Rooms are large and clean. Basic stove, refrigerator and utensils are provide. Good for business travel and longer stays. The rooms are cleaned and made up regularly. Bathroom too is clean and spacious.

Helpful?
Thank Mohit14
Manager_11525, Manager at Extended Stay America - Houston - Katy Frwy - Beltway 8, responded to this review

I appreciate you taking the time to write a review of your experience with us. I discussed your comments with the team, and we are happy you enjoyed the spacious room, and the fully equipped kitchens. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you would like to... More 

Corpus Christi
Level Contributor
4 reviews
1 of 5 stars Reviewed January 29, 2015

Room 239 had a stench that gave me a migraine, the water in the tub would not completely turn off so the sound of dripping water was constant there was a wash cloth in the bathroom provided for me that looked like blood had been wiped up with it then washed & returned, then I tried to take a shower... More 

Helpful?
Thank Melinda T
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 23, 2014 via mobile

We stayed here when in Houston for medical appointments. Although, a little bit of a drive to the downtown medical centers, the room was great for what we needed. We had a queen bed, kitchen with full fridge and two burner stove top. The bathroom was a nice size with a humidity fan. The air conditioner was a little loud,... More 

Helpful?
Thank Shelby D
Houston, Texas
1 review
4 of 5 stars Reviewed May 22, 2014

The hotel is comfortable for a buisiness traveller rather than swish or five star. There are very few frills however it is excellent value for money. The cleaning staff do a good job and the staff on reception are especially helpful - especially Taha.

Helpful?
Thank Adrian D
Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 12, 2013

AC leaked, carpets are gross, bed has a low spot, internet is dialup speed, service was friendly but slow. Door card will fail if kept next to a credit card in your wallet. 200 characters required for a review, but no character count?

Helpful?
1 Thank Chris T
Manager_11525, General Manager at Extended Stay America - Houston - Katy Frwy - Beltway 8, responded to this review

Thank you for providing us with details about your stay. I am so disappointed that with all the issues you had. Please accept my apology. I discussed your comments with the team, and we are working on the a/c and carpet. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you... More 

Eccleshall
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed November 7, 2013 via mobile

Comfortable hotel with prices decreasing as your length of stay increases. Small kitchen means you could cook in your room should you wish. Close to the freeway with most rooms being a little noisy Lite grab a bag breakfast is all that is offered. Coffee on tap and some vended snacks in the stairwells Prices from £50 per night.

Helpful?
1 Thank bartonsmpson
Manager_11525, General Manager at Extended Stay America - Houston - Katy Frwy - Beltway 8, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that we were able to provide you with a comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or... More 

Hilo, Hawaii
1 review
5 of 5 stars Reviewed October 23, 2013

The hotel was very nice and clean. and the staff, (esp. Sophie) was very friendly. I will stay there again on my next trip to Houston, and will recomend this hotel to anyone who needs a place to stay ion the area.

Helpful?
Thank kapu2387
Centennial, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 7, 2013 via mobile

This place has no amenities, not even a business center or fitness room. Things that every extended stay property should at least have. Rooms are average but cleanliness is definitely an issue here. Had to switch out of 2 rooms before settling on 3rd which wasn't great either. Just the thing that you want to do after a long flight.... More 

Helpful?
2 Thank Chris W
Manager_11525, General Manager at Extended Stay America - Houston - Katy Frwy - Beltway 8, responded to this review

Chris - I appreciate you taking the time to write a review of your experience with us. The Issues you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, we are reviewing cleaning procedures and ensuring that each room is inspected prior to check-in. I have changed your room replaced your fridge To make... More 

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