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Wyndham Garden Houston Willowbrook

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Wyndham Garden Houston Willowbrook
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82 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We as a company use them all the time and I get nothing but great feedback about their stay at this location. The breakfast is excellent and the rooms are spacious and clean. I attended the Grand Opening on the 17th Aug and it was spectacular and so much fun. I love what they have done with the décor of... More 

Helpful?
Thank Mary D
Akron
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in town for the Junior Olympics. The hotel was clean and had comfy beds. The hotel was nice and provided the teams breakfast each morning before the kids had to be at the track. They offered great group pricing.

Helpful?
Thank Tiffany B
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you for letting us serve you and your group. It was a pleasure serving you. The team was wonderful to work with. It was very nice to meet the kids that were participating in the Junior Olympics. We hope you come back and stay with us again in the future. Sincerely, Chris More 

Level Contributor
5 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Upon entering, the staff was welcoming and the room was nice. However, once we needed something we became an inconvenience to the entire staff. Simple requests such as clean towels, trash removed, dish detergent which they did not have so we requested clean dishes. Basic daily housekeeping things we had to ask for. We were told they were too busy... More 

Helpful?
Thank Chris K
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

I'm so very sorry that you had a bad expereince when staying with us. Please except my humble apologies. We want everytime to be the best time possible when staying with us. I will go over your comments with my staff, so we can definitely improve on these issues. Again, please except my humble apologies. Sincerely, Chris More 

Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My stay was a last minute decision. The hotel is adequate by all means. The price is very reasonable and my room was clean. Reception this night I checked in clerk was friendly, quick, well mannered and helpful. The bat back made nice Bloody Mary drinks and was very friendly.

Helpful?
Thank LorenM4703
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

We appreciate you making your last minute decision to stay with us. I'm very happy that your stay was enjoyable and the rooms were nice and clean. I will pass that on to the housekeeping staff. Very glad you had a nice drink in the bar as well. Please come back and give us any opportunity were your in Houston.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Cori Cato was super duper helpful. We have a group of athletics coming to the area for the Junior Olypmics and we needed 10 rooms. I contacted Cori and she got to work immediately. She was attentive to our needs and we have many, many changes. She was able to accommodate us still. She went above and beyond she was... More 

Helpful?
Thank Stephanie W
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you so much for your wonderful comments. Were definitely lucky to have Cori on the team. I'm so glad the she was able to take of all the changes and hope you enjoy your stay. I will let her know you were very happy with her and I'll make sure she is appreciated. Please let us know if you... More 

Level Contributor
251 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

We checked in late, and the guy at the counter was so sweet. The bed was comfy, and the room was nice. Fridge wasn't working. Room, and bathroom seemed pretty clean. Has a fitness center. Went over to the pool, and it was clean. The entire area was clean, and fresh. Loved that area!

Helpful?
Thank Melissa C
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you for taking the time to write us a review. I'm happy that you enjoyed staying with us. Please come back and see us again when you come to town. I'm happy to hear the staff was nice and the rooms were clean. Sincerely, Chris More 

San Antonio
2 reviews
5 of 5 stars Reviewed July 18, 2016

Cori Cato went above and beyond to help me with hotel arrangements for my sales meeting. I had several date changes, added people, and changed check in and check out dates several times. Cori was VERY accommodating, very professional, and a total joy to work with. The rooms were clean, breakfast was outstanding, and service at the hotel was impeccable.... More 

Helpful?
Thank Kathleen P
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you so very much for this outstanding review. I'm so happy to hear that Cori Cato was able to take care of all you needs for your meeting and room reservations. I will definitely recognize her for doing a marvelous job. I will let the housekeeping staff and food & beverage staff know that you were very happy with... More 

Katy, Texas
Level Contributor
154 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed July 13, 2016 via mobile

There for business. Went to check in at 3:30p and there was no one behind the desk. She left to get a guest some change. My point is that she was the only one there and we had to wait about 10 minutes to check in. Finally got a room. The carpet was soaked with water around the AC unit.... More 

Helpful?
1 Thank wmld3
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you for letting me know that you had same challenges during your stay. I will get with my staff and get these issues ironed out and working properly. Please accept my humble apologies for these correctable issues. I hope you do come back and give us a chance to serve you again in the future. Sincerely, Chris Vaughn More 

Saint Louis, Missouri
2 reviews
1 of 5 stars Reviewed July 13, 2016

We arrived in Houston after 3 days on the road. I was hot and tired and dressed in traveling clothes—shorts and a baggy T-shirt. The desk person was not as hospitable as could be—I think it was the beginning of her shift. Anyway, my plans when I made the reservation in May I told the scheduler that I had 4... More 

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank 747soup
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

I'm so very sorry that you didn't have a good experience staying at the hotel. The hotel is 100% none smoking property. We do have areas around the hotel to dispose of the cigarettes. Please except my humble apologies. We definitely want you to have an enjoyable time when staying here. I will reach out to you to discuss these... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Wyndham Garden Houston Northwest-Willowbrook hotel! We are proud to be a smoke-free facility. Located in the Technology Corridor of Houston, minutes from Hewlett Packard and only 20 miles from downtown Houston and George Brown Convention Center, the Wyndham Garden Houston hotel offers superb location with exceptional service. We invite you to experience our 155 newly remodeled guestrooms and suites, offering one of the best accommodations in Houston. Essentials for business travelers include a business center, complimentary high-speed Internet access, fitness center, full-service restaurant, & Priority Club Rewards Program. We re also minutes from International businesses, restaurants, and entertainment venues, including several shopping options. Indulge in all-day shopping at Willowbrook and the Galleria Mall. An active day at Aerodome Ice Skating rink and great entertainment at Sam Houston Horse Track is the perfect local venue. Take a trip to space by visiting NASA Space Center or simply relax in Galveston, TX. A visit to the space city is not complete until you catch an Astros game at Minute Maid Park, a Texans game at Reliant Park, a Rockets or Aeros game at the Toyota Center. We re also just 18 miles from George Bush Intercontinental Airport and 30 miles from William Hobby Airport. We re sure you will agree that the Wyndham Garden Houston Northwest-Willowbrookhotel is one of the best hotels around Houston. ... more   less 

Additional Information about Wyndham Garden Houston Willowbrook

Address: 18818 State Highway 249, State Highway 249, Houston, TX 77070-3502
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $91 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Houston Willowbrook 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Holiday Inn Houston Northwest Willowbrook Hotel Houston
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