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Wyndham Garden Houston Willowbrook

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18818 Tomball Parkway, State Highway 249, Houston, TX 77070
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75 Reviews from our TripAdvisor Community

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Showing 72: English reviews
San Antonio
2 reviews
5 of 5 stars Reviewed 1 week ago

Cori Cato went above and beyond to help me with hotel arrangements for my sales meeting. I had several date changes, added people, and changed check in and check out dates several times. Cori was VERY accommodating, very professional, and a total joy to work with. The rooms were clean, breakfast was outstanding, and service at the hotel was impeccable.... More 

Helpful?
Thank Kathleen P
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you so very much for this outstanding review. I'm so happy to hear that Cori Cato was able to take care of all you needs for your meeting and room reservations. I will definitely recognize her for doing a marvelous job. I will let the housekeeping staff and food & beverage staff know that you were very happy with... More 

Katy, Texas
Level Contributor
152 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

There for business. Went to check in at 3:30p and there was no one behind the desk. She left to get a guest some change. My point is that she was the only one there and we had to wait about 10 minutes to check in. Finally got a room. The carpet was soaked with water around the AC unit.... More 

Helpful?
Thank wmld3
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you for letting me know that you had same challenges during your stay. I will get with my staff and get these issues ironed out and working properly. Please accept my humble apologies for these correctable issues. I hope you do come back and give us a chance to serve you again in the future. Sincerely, Chris Vaughn More 

Saint Louis, Missouri
2 reviews
1 of 5 stars Reviewed 2 weeks ago

We arrived in Houston after 3 days on the road. I was hot and tired and dressed in traveling clothes—shorts and a baggy T-shirt. The desk person was not as hospitable as could be—I think it was the beginning of her shift. Anyway, my plans when I made the reservation in May I told the scheduler that I had 4... More 

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank 747soup
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

I'm so very sorry that you didn't have a good experience staying at the hotel. The hotel is 100% none smoking property. We do have areas around the hotel to dispose of the cigarettes. Please except my humble apologies. We definitely want you to have an enjoyable time when staying here. I will reach out to you to discuss these... More 

A TripAdvisor Member
3 of 5 stars Reviewed June 18, 2016

The stay was good and the staff was friendly but they never help me recover my charger it's an expensive one they took my information but they never call me back.

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank A TripAdvisor Member
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Were very happy to hear that you had a enjoyable time during your stay. I'm sorry that your lost your charger. I will double check to see if we have that item in lost & found. Thank you again for staying with us. Chris Vaughn More 

1 review
5 of 5 stars Reviewed June 15, 2016

If you're an event planner this is an EXCELLENT venue for your events. The sales department staff is professional, friendly, genuine and they go out of their way to make sure you have everything you need for your event. My meeting room was set up very nicely and I had everything I needed taken care of. I loved that there... More 

Helpful?
Thank Shelly R
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you so very much for taking the time to write us such a outstanding review. We appreciate your business and were so happy that everyone enjoyed the event. We take proud in serving you and and your group. We're very happy to hear that you have additional events that will bring you back to the hotel. Thank you again... More 

Friendswood, Texas
1 review
3 of 5 stars Reviewed June 2, 2016

Excellent water pressure in the showers , but mold around the bath and bath fixtures. Breakfast not open until 7:30am

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank mariacD5486OM
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you very much for staying with us. I'm very happy to hear that you had plenty of water pressure during your stay. I will have maintenance re-caulk the shower. We hope you come back and stay with us the next time you're in Houston. Chris Vaughn General Manager More 

Tiki Island, Texas
1 review
5 of 5 stars Reviewed May 19, 2016

Cori Cato did a fantastic job setting up our company meeting, the entire staff was extremely nice and helpful Francisco (our server) was the BEST!! I would recommend the Wyndham Garden to any company hosting a meeting. I will be setting up my next meeting the fall here. Thanks again Cori! Judy

Helpful?
Thank judysellers
Travis S, Director of Sales at Wyndham Garden Houston Willowbrook, responded to this review

Dear Guest, I would like to thank you for letting us know the great service Cori and Mario gave you during your meeting with us. Cori is a valuable asset to our sales team and truly cares about each meeting she helps with. Thank you for letting us know Mario was helpful during your meeting. We appreciate you as our... More 

1 review
5 of 5 stars Reviewed May 10, 2016

I worked with Cori Cato at the Wyndam in Willowbrook. She took the time to find out what I needed and gave it to me. She assisted me throughout the entire process. She responded to ever email and telephone call in record timing. The professionalism and caring that she takes with her clients is second to none!!! So for your... More 

Helpful?
Thank Trina R
TamaraSandford, Director of Sales at Wyndham Garden Houston Willowbrook, responded to this review

Dear Guest Thank you for letting us know that Cori on our Sales Team made your Mother's Day Event extra Special for all that attended. As a Sales Team we strive to go the extra mile and take care of every detail for you. We appreciate your kind review on Cori's professionallism and please do book another event with us... More 

Colorado
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 6, 2016

There were stains on the sheets. I asked for them to be changed for the 2nd night. They were not. I was NOT happy! - I reported the problem at checkout.

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Susanne L
TamaraSandford, Director of Sales at Wyndham Garden Houston Willowbrook, responded to this review

Dear Guest We apologize for the situation and I understand you as our guest expect good service. The Wynhdam Garden strives to make every guest feel at home during their stay with us and again I apologize for any inconvenience. Sincerely, Tamara More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Wyndham Garden Houston Northwest-Willowbrook hotel! We are proud to be a smoke-free facility. Located in the Technology Corridor of Houston, minutes from Hewlett Packard and only 20 miles from downtown Houston and George Brown Convention Center, the Wyndham Garden Houston hotel offers superb location with exceptional service. We invite you to experience our 155 newly remodeled guestrooms and suites, offering one of the best accommodations in Houston. Essentials for business travelers include a business center, complimentary high-speed Internet access, fitness center, full-service restaurant, & Priority Club Rewards Program. We re also minutes from International businesses, restaurants, and entertainment venues, including several shopping options. Indulge in all-day shopping at Willowbrook and the Galleria Mall. An active day at Aerodome Ice Skating rink and great entertainment at Sam Houston Horse Track is the perfect local venue. Take a trip to space by visiting NASA Space Center or simply relax in Galveston, TX. A visit to the space city is not complete until you catch an Astros game at Minute Maid Park, a Texans game at Reliant Park, a Rockets or Aeros game at the Toyota Center. We re also just 18 miles from George Bush Intercontinental Airport and 30 miles from William Hobby Airport. We re sure you will agree that the Wyndham Garden Houston Northwest-Willowbrookhotel is one of the best hotels around Houston. ... more   less 

Additional Information about Wyndham Garden Houston Willowbrook

Address: 18818 Tomball Parkway, State Highway 249, Houston, TX 77070
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $91 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Houston Willowbrook 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Holiday Inn Houston Northwest Willowbrook Hotel Houston
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