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Extended Stay America - Houston - Northwest

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Extended Stay America - Houston - Northwest
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51 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Northwest
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Showing 49: English reviews
Mayfield Heights, Ohio
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 29, 2012

I guess this Extended Stay was recently upgraded to a Deluxe, but it is still just an extended stay property but with bagels and muffins. Rooms are nice and large with a kitchenette separate from the living area and the bed in its own area. Furniture in good condition except for the bed's mattress, its time to change out the... More 

Helpful?
Thank chainboss
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to review your recent stay. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. We know that you have several lodging options, which... More 

Houston, Texas
1 review
5 of 5 stars Reviewed October 16, 2012

Manager LaTonya is wonderful. She Is very accommodating and friendly. I have been here over a year and have never had a problem that wasn’t resolved in a very short period of time. Cleaning staff does amazing jobs in the rooms and the front desk staff know me by name and have always been a pleasure to talk too. If... More 

Helpful?
Thank Chris_RosePM
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Mr. Rose, thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Thank you for making us your "home away from home". More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 14, 2012

I travel alot with my job and vacationing with my wife on our Harley Davidson. From the time I arrived in June 2012 to currently September 2012 the staff has been outstanding from the Mgr. LaTonya Campbell front desk personal Manuel, Meribel and Sal who always has a smile. Housekeeping who works very hard to keep us all happy and... More 

Helpful?
1 Thank racharley
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

Richard - I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will... More 

Campeche, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2012

It is my second time here and It has been a very gratefull experience to Stay here, quick, friendly and helpfull service, answer to all my questions with nice attitude, nice rooms, overall the kitchen, I have never seen in my country a service like this, is like be at home, with all those things, is very helpfull, you can... More 

Helpful?
1 Thank Francisco E
Management response:

Thank you so very much for your glowing review of Extended Stay Deluxe Houston - Northwest. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More 

Bartlesville, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2012

I walked in and was greated with a smiling face. Even though the area was without power due to some severe weather. They were kind enough to take all my information, and put myself and my coworker in a room. They just asked once power was on to come back so they could get a copy of our ID's. They... More 

Helpful?
1 Thank Ray102386
Management response:

Ray, Thank you so very much for your glowing review of Extended Stay Deluxe Houston - Northwest. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm)... More 

Alta Loma, California
1 review
5 of 5 stars Reviewed June 2, 2012

This was our first time to Houston Texas and at this hotel.. I enjoyed everything about this place! I love the cleaness, promptness of the staff and how they made you feel so welcomed! I LOVED the greeting I recieved in the Lobby in the morning and at night! The staff at the front desk was so courtious and always... More 

Helpful?
Thank Armstrong98
Management response:

Thank you so very much for your glowing review of Extended Stay Deluxe Houston - Northwest. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More 

Houston, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed May 26, 2012

i thoroughly enjoyed my room at extended stay, the staff were extremely polite and helpful. what really got me was that every morning, there was fresh coffee alongside bagels and muffins just waiting for guests in the lobby. my only grievance is that they do not have kat 5 cables/ethernet cables for there guests. Me, having stayed at extended stays... More 

Helpful?
Thank marshall p
ChristopherTM, Manager at Extended Stay America - Houston - Northwest, responded to this review

Marshall, Thank you so very much for your glowing review of Extended Stay Deluxe Houston - Northwest. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm)... More 

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed May 25, 2012

The staff & management have been extremely helpful and very friendly. The maintenance & up keep at this hotel is second to none. Would highly recommend this hotel to anyone, including families, and I have already booked to bring my family & friends from Scotland next May for a vacation. Regards Mr Glenn McMillan from Scotland

Helpful?
Thank tinajane2811
ChristopherTM, Manager at Extended Stay America - Houston - Northwest, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay at the Extended Stay Deluxe Houston - Northwest. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the... More 

Niteroi, RJ
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 3, 2010

This is the third time in a year a stayed in this hotel and I can't say check i is getting any better. On March, they did not have the non smoking room ready at check in time. They offered me a smoking room, as if it was a non smoking. Had to return to front desk. Then they gave... More 

Helpful?
1 Thank gvanni
Lumberton, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 19, 2010

I spent a week at this hotel, and there was not a morning, nor evening, that I walked through the front door and was not greeted with a smile and a kind word from the desk clerks. The rooms are large, comfortable, clean and fresh. The location is not far from various places to eat and shop, but at the... More 

Helpful?
1 Thank imabutterbug
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Northwest

Address: 5454 Hollister St, Houston, TX 77040-6122
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $81 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Northwest 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Northwest Hotel Houston
Extended Stay Houston
Houston Extended Stay
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