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Extended Stay America - Houston - Northwest

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Extended Stay America - Houston - Northwest
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53 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Reviewed September 24, 2016 via mobile

Upon entering my room, I could hear my toilet running constantly. The drawers were broken on the dresser and the room had a bad odor. The next morning, I was awakened abruptly at 9am by loud banging on my door from the Extended Stay staff demanding that I tell them if I was going to stay or check out at...

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Helpful?
Thank Shawana A
Dickson, Tennessee
Reviewed September 4, 2016 via mobile

This place looks to be in a nice area, it is clean, staff was nice, BUT within 30 minutes there was a murder within 40 yards of the parking lot. Few days later Our driver side windows where knocked out and vehicles were broken into. Come to find out this is very common for the area. HPD said last time...

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Helpful?
Thank safetravels365
Prosper, Texas
Reviewed May 30, 2016

Seems this place has not changed since I traveled here on a mom/daughter trip with my 2 young girls quite some time ago. First, I arrived and found multiple grocery carts in the area directly behind the hotel and in a scary part of town. I got to our room on the first floor in the front of the building...

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Helpful?
Thank TX_Mom123
Waupaca
Reviewed March 7, 2016

I chose to stay here for a 3 week work trip. I didn’t want to have to go out for dinner every night. Unfortunately I was told that there was no cookware available for me, they said it was stolen from previous guests. They had limited plates and silverware, no bowls were available either. No hangers in the closet. I...

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Helpful?
Thank Greg_the_Sadtraveler
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I have used your comments to retrain our staff to...

Baton Rouge, Louisiana
Reviewed January 9, 2016

I was shocked at the negative reviews of this hotel - maybe they've had a management change but my experience has been totally different! I've stayed 3 times in the last 4 weeks and am going back tomorrow, actually, because this hotel is very clean, the staff is friendly and welcoming (they greet me by name and ask how my...

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1Thank Rebecca F
Reviewed August 15, 2015

Casual attitude toward housekeeping and maintenance. Large dead cockroach on carpet near door of tired kitchen. Very good price on Priceline. Large room. Pool not open during August stay. Secure internet appreciated. South end fire exit didn't lock. Bedroom TV and noisy air conditioner right next to each other.

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2Thank Norm L
Morehead City, North Carolina
Reviewed April 27, 2015

This place was by far the worst hotel experience I have had in my business travels. Filthy stained carpet and couch. I asked for cushions to be replaced on the couch because of the stains; they just replaced them with more stained cushions. The room smelled musty; found a big black hair in the refrigerator, oven was nasty inside and...

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Thank Molly D
houston
Reviewed October 22, 2014

I should have known better when I arrive in the one and only entrance is through an adult sex shop! Next door behind the fence is a strip club! I had stayed two weeks with my kids and by the 10th day I had had enough strippers coming from their work to the hotel.highway traffic..beer cans in the lot.the hotel...

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Thank discreteOne
Reviewed August 16, 2014 via mobile

Convenient location. But seemed to be under some repair and updating (which is much needed). Building smells musty and like mildew. I had a non smoking room but I don't believe the previous guest followed that ... room was stale, furniture and bedding smelled old. But the kicker was there was no cup, glass - even plastic --- NOTHING AT...

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Helpful?
Thank Melani I
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the odor in your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I will be working with my housekeeping staff to deodorize rooms to ensure that your...

Brooklyn Park, Minnesota
Reviewed February 23, 2014

We stayed for one night in-between a 2 night stay in Dallas. We got a great deal through Priceline and I was a little nervous about the adage "you get what you pay for." We found the rooms to be comfortable and clean with a full kitchen and dishes. I was able to a decent workout in the morning on...

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Helpful?
Thank AJames24
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

Adam – I want to thank you for taking the time to post a review of your stay. I am glad that we were able to provide you with a clean, comfortable stay. As well, it’s great to hear that you enjoyed our helpful staff and our fitness center. The staff and I would love to provide you with another...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Northwest

Address: 5454 Hollister St, Houston, TX 77040-6122
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $71 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Northwest 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Northwest Hotel Houston
Extended Stay Houston
Houston Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go to another hotel like I did”
 of 5 bubbles TX_Mom123, May 30, 2016 | Read review
“Stay somewhere else.”
  • Carpet stains
  • poor drywall repair
  • Ants on desk
  • No drain catcher
  • under the sink
  • Missing Cover
  • Cracked toliet
  • this is what i got for cooking
 of 5 bubbles Greg_the_Sadtraveler, Mar 7, 2016 | Read review
“I just ask for a quiet room and I always get one!”
 of 5 bubbles 994rebeccaf, Jan 9, 2016 | Read review
“Away from street.”
 of 5 bubbles 409norml, Aug 15, 2015 | Read review
“Rooms across the highway are cleaner and not full of sketchy clientele.”
 of 5 bubbles mollyd981, Apr 27, 2015 | Read review
5 of 5
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