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Extended Stay America - Houston - Galleria - Westheimer

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Extended Stay America - Houston - Galleria - Westheimer
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126 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Start your review of Extended Stay America - Houston - Galleria - Westheimer
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Reviewed 4 days ago NEWvia mobile

We booked a room at the Westheimer location a week and a half in advance online and have credit card info to hold the room. After driving 4 hours and arriving at 9pm, we're told our room was given away because walk ins take priority over online reservations. We were relocated to another Extended Stay (a room with broken furniture)...

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Thank Ginger T
Sulphur, Louisiana, United States
Reviewed 1 week ago

Non smoking room had odor of cigarette smoke. Hair in bed! Bathtub drained so slow, before I could finish shower water was above my ankles. Called the desk and asked for fresh trash bags, after a half hour later, I roamed the halls until I found a maid, and she provided them. The "walk out breakfast bar" was a joke...

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Thank Houston F
Beaumont, Texas
Reviewed 2 weeks ago

Check in was super quick and easy. Elevators were fast. Smaller hotel so rooms aren't so far to walk to at the other end. Room 301. Air condition worked. Clean. Wash rags and towels. No hand soap. Clean sheets. Tv worked good. Some lighting worked and some didn't but no big deal. I didn't use the kitchen facilities because I...

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Thank Butterfly339933
San Antonio, Texas
Reviewed 3 weeks ago via mobile

First, there are two extended stay hotels around the corner from each other. Myself and my colleague stopped at the wrong one. Then parked in a paid parking spot but we knew we get free parking so we stayed and knew our ticket would be forgiven. Then we learned that quick maneuver off the freeway got us to the Sheraton...

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Thank SPURSFAM
Reviewed February 9, 2017

I want to give a big "Shout Out" to Sheena the Manager and Jonathan on the front desk. We spent Super Bowl Weekend at the Extended Stay and Sheena and Jonathon both went above and beyond to make sure our stay was pleasurable. From the moment we arrived at the front desk...both greeted us warmly and assisted us with everything...

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Thank Clare B
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Your feedback is important. Thank you for sharing. It is great to read you valued the customer service from Sheena and Jonathan. I will make sure to inform them of you positive comments. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed February 8, 2017 via mobile

I try to stay at extended stay hotels because of the kitchen. We moved to Houston and I chose this hotel because of the rate and location. The staff is very friendly. Everyone will try to help you at their best. Rooms are clean and you get all the utensils. The housekeeping staff also makes sure your room is clean...

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Thank Amit S
Houston, Texas
Reviewed January 26, 2017

Walked into a clean lobby, friendly staff, clean and organized room, and an amazing front desk receptionist named Denise, who made the visit pleasant, welcoming, and warm! Definitely will be staying here when I visit again!

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Thank torressalais
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I want to thank you for taking the time to write such a positive review. It is great to see you would stay with us again based on receiving excellent customer service and clean, comfortable accommodations. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Adelaide, Australia
Reviewed January 12, 2017 via mobile

Just okay, wouldn't wanna stay here long. No cutlery/cups/plates/pots in kitchen. Never got our room cleaned and there's not a lot around, yeah there's a huge shopping centre across the road which is good but there's only so much time you can spend there. Not close or easy to get around the rest of town. Staff not super helpful but...

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1Thank madelineclairee
Houston, Texas
Reviewed January 1, 2017

Our New Years Getaway at Extended Stay - Houston - Galleria was awesome! Whether you are staying just overnight or for a couple of days this is the perfect place to stay. Our room was PERFECT! It was large and the bed was comfortable, every aspect of our stay was great. We will definitely be back soon!

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Thank shoup2017
Reviewed December 28, 2016

This is one of the most friendliness and cleanliness hotels that I have stayed with in quite some time. The service that wad given lets me know that my stay will be much appreciated and welcomed. The rooms were very clean without any dust or smelly Duvets.

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Thank jacobian s
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for sharing your experience. It is pleasing to read you were well accommodated by our staff and that you room was clean to your liking. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Near Extended Stay America - Houston - Galleria - Westheimer

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027-4717
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $80 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
Number of rooms: 110
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Houston - Galleria - Westheimer staff and other travelers.
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Questions? Get answers from Extended Stay America - Houston - Galleria - Westheimer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Find another hotel.....”
 of 5 bubbles HoustonF, 1 week ago | Read review
“Corner suites are large and comfortable”
 of 5 bubbles shoup2017, Jan 1, 2017 | Read review
“I would recommend the third floor and backview for people that loves privacy.”
 of 5 bubbles , Nov 18, 2016 | Read review
“Be sure to double check with staff on requested services. PM and AM staff do not share information”
 of 5 bubbles HombreUSA, Feb 5, 2016 | Read review
“very noisy residents.”
 of 5 bubbles 554ramib, Sep 17, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question