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Extended Stay America - Houston - Westchase - Westheimer

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Extended Stay America - Houston - Westchase - Westheimer
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54 Reviews from our TripAdvisor Community

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Showing 53: English reviews
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Hyderabad, India
Reviewed January 24, 2017

I was checked in late night and there was no warm welcome. Staff felt as if I disturbed their sleep. Not even a bottle of water being served and I was asked go out and buy one myself. Had to drink tap water that night which caused me throat pain and cough + fever. I had to go on leave...

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Helpful?
Thank Balaji V
Houston, Texas
Reviewed January 19, 2017

This was my first time at an Extended Stay in over 10 years, it was nice and quite...a little too quite. i stood at the front desk for about 6 mins waiting, and each time i passed the first desk never saw not one person. Not sure if she was watching the door on video or was busy in the...

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Thank twokidsintexas
Manager_11525, Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you enjoyed your stay, but displeased at reading you had to wait to check in. Our staff will be addressed to make sure our staff are assisting guests properly. Thank you again for sharing your experience with us. We would love to see you again, should your...

Franklin, North Carolina
Reviewed December 28, 2016 via mobile

We are actually staying at the property now after relocating. Our suite was very clean. It has a full kitchen, stove ( not stove top) full size fridge, dishwasher and lots of counter space. Living area with TV sofa and chair as well as coffee and end tables. Front desk staff is very good. (Lexy) Accommodated my request to be...

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1Thank wardsusan
Manager_11525, Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

Thank you for taking the time to write a review. I am so pleased to read that you are quite comfortable with your accommodations. Also, our staff will be informed on the excellent job they are doing. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our...

Joshua, Texas
Reviewed November 20, 2016

Don't recommend. Bed was hard. Service was poor. No one at desk 11-7a.m. is ridiculous. Doesn't reply to follow up emails. Floors above were very noisy. Only plus was the location happened to be close to the offices I was visiting.

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1Thank Maria T
Reviewed November 17, 2016 via mobile

Horrible customer service, they will steal your money. had a broken toilet that they didn't fix the entire week I stayed there. Also the hotel doesn't have any sort of maintenance on the weekend, or so I was told. I've been calling them all week wasting my time trying to get a refund. Now they tell me they can't give...

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Helpful?
Thank Laura S
Manager_11525, Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the toilet issue is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have tried to contact you many times everyday of your stay, we have had a room ready for you...

Reviewed October 29, 2016 via mobile

We spent a night here when doing some business in Houston, and the accommodations were exactly what we needed. The staff were helpful, and the building was located near a variety of eating establishments for us to choose from.

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1Thank Oneofthosetravelers
Manager_11525, Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

We appreciate you taking the time to write a review. I am pleased that our hotel offered the convenience you needed. It is also great to see our staff was helpful during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed September 14, 2016 via mobile

I have stayed here several times, and it's my Preferred ESA when I am in Houston. The rooms are always clean, even the regular Queen not the suites are roomier than alot of the other ESA. This one is convenient too if you wish to go downtown you can just walk to Westheimer and grab a bus which takes you...

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1Thank Vick82
Dallas, Texas
Reviewed June 17, 2016

Room - first the wireless internet is so agonizingly slow, I cannot do any work or even check emails. Repeated speed tests show less than 0.6 mbps of speed on multiple devices. My phone is faster Rooms are a bit noisy and amenities are non-existent. How about a channel guide - how hard is that? spoon? cup? ice bucket? Tried...

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1Thank Joe-Bob-69
Dubai, United Arab Emirates
Reviewed January 21, 2016 via mobile

I was supposed to stay in this hotel for 6 months but after 2 weeks of experiencing the bad customer service I decided not to extend my stay (had to stay for a month because it was already paid). Since day one in the room, hot water was not working in the shower and it was freezing outside during January....

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1Thank Samer A
Houston, Texas
Reviewed June 27, 2015

The evening I checked in the young lady (Kendria sp???) was very polite and accommodating. I had to change rooms; no problem.. She brought extra linens, utensils to my room. The Housekeeper (Anilyn) kept my room clean, tidy. The Maintenance man (name???) filled requests quickly.The office staff: Aldie, David, Mary and others were always polite and accommodating whenever I approached...

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1Thank diann R
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

Thank you so much for sharing your experience with us. I am proud of our staff for going above and beyond to provide you with friendly and helpful customer service. I’m thrilled we were able to provide you with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit...

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Westchase - Westheimer

Address: 2424 W Sam Houston Pkwy S, Houston, TX 77042-3608
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $68 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Westchase - Westheimer 2.5*
Number of rooms: 98
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Houston - Westchase - Westheimer staff and other travelers.
1 question
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Reno
over a year ago

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Questions? Get answers from Extended Stay America - Houston - Westchase - Westheimer staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not here if you want a good nights rest.”
 of 5 bubbles mariatW9724GT, Nov 20, 2016 | Read review
“I'm senior citizen... The most comfortable BED I've ever slept in. Good support.”
 of 5 bubbles 245diannr, Jun 27, 2015 | Read review
“Great accessibility for all your needs”
 of 5 bubbles DSarkies, May 26, 2015 | Read review
“Just pick another hotel. And if you really have to pick one on the front side away from the building site.”
 of 5 bubbles Virtual_dirk, Nov 21, 2014 | Read review
“When booked by hotwire, priceline, hotels.com or kayak.com etc. remember to ask for full room service at check-in.”
 of 5 bubbles josepho319, Oct 5, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question