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Extended Stay America - Houston - Westchase - Westheimer

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Extended Stay America - Houston - Westchase - Westheimer
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48 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed here several times, and it's my Preferred ESA when I am in Houston. The rooms are always clean, even the regular Queen not the suites are roomier than alot of the other ESA. This one is convenient too if you wish to go downtown you can just walk to Westheimer and grab a bus which takes you... More 

Helpful?
Thank Vick82
Dallas, Texas
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed June 17, 2016

Room - first the wireless internet is so agonizingly slow, I cannot do any work or even check emails. Repeated speed tests show less than 0.6 mbps of speed on multiple devices. My phone is faster Rooms are a bit noisy and amenities are non-existent. How about a channel guide - how hard is that? spoon? cup? ice bucket? Tried... More 

Helpful?
Thank Joe-Bob-69

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Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed January 21, 2016 via mobile

I was supposed to stay in this hotel for 6 months but after 2 weeks of experiencing the bad customer service I decided not to extend my stay (had to stay for a month because it was already paid). Since day one in the room, hot water was not working in the shower and it was freezing outside during January.... More 

Helpful?
Thank Samer A
Houston, Texas
1 review
5 of 5 stars Reviewed June 27, 2015

The evening I checked in the young lady (Kendria sp???) was very polite and accommodating. I had to change rooms; no problem.. She brought extra linens, utensils to my room. The Housekeeper (Anilyn) kept my room clean, tidy. The Maintenance man (name???) filled requests quickly.The office staff: Aldie, David, Mary and others were always polite and accommodating whenever I approached... More 

Helpful?
Thank diann R
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

Thank you so much for sharing your experience with us. I am proud of our staff for going above and beyond to provide you with friendly and helpful customer service. I’m thrilled we were able to provide you with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit... More 

Houston, Texas
1 review
5 of 5 stars Reviewed May 29, 2015

I've been staying at this property for over two years while working here in Houston during the week days. Best hotel I've stayed in for the price. Any issues, and they have been few and far between, have been promptly addressed. Staff is friendly and helpful. Manager is very dedicated and available. Breakfast is ready by 6:00 am every morning.... More 

Helpful?
Thank None787
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

Thank you so much for posting such a great review of our hotel. I am glad that you were pleased with our rates, location, and friendly staff. As well, it's great to hear that you enjoyed our grab-and-go breakfast and your clean room. I will be sure to share your kind remarks with our team. Thank you again for your... More 

Garrison, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

I have been staying at this location for a little over a year about every other week. The manager, Miss Maria Rodriquez and her staff has made me feel welcomed in every way. The hotel is situated in a great part of town so that I can conduct my business with ease. The rooms are always clean and all of... More 

Helpful?
Thank DSarkies
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

I appreciate you taking the time to write a review of your experience with us. I’m thrilled that you had such a great stay! I truly appreciate your kind comments regarding our hotel, friendly staff and convenient location. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other... More 

Level Contributor
4 reviews
1 of 5 stars Reviewed April 8, 2015 via mobile

Room was clean but looking shabby, and one tiny thing after another being wrong soon adds up to the impression of poorly managed, poorly maintained hotel on its last legs. No hangars in the closet, no ice bucket - but that makes sense since there's no ice machine. I found one vending machine after searching two floors but no bottled... More 

Helpful?
Thank Kathosha
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we failed to provide you with a home away from home experience. Please know that we are sorry that your experience did not meet our company’s high standards. I discussed your comments with the team, and we will make sure... More 

1 review
1 of 5 stars Reviewed March 16, 2015

Air conditioner in my room had to be replaced during my visit,swimming pool out of order,in bathtub the water pressure so low it could not go out of the shower head,no coffee only tea/coffee bags or muffins nothing, had to wait, bathroom sink wouldn't drain water out due to stopper was unattached from under sink I crawled under and rigged... More 

Helpful?
Thank 123missyvette
Stellenbosch, South Africa
Level Contributor
62 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed November 21, 2014

I was booked in by another party as it was close to the Briar Forest. The only efficient and good thing was the check-in. Going up to my room with the elevator I had visions of an elevator coming to an abrupt halt between the first and second floor as the cables and pulleys creak with the hoisting of the... More 

Helpful?
2 Thank Virtual_dirk
Sugar Land
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed October 5, 2014

I booked 4 rooms for guests through hotwire and have to extended one night for one of the guest. They enjoyed the stay and that makes me feel happy. No complain at all and I recommend it again for anyone!

Helpful?
1 Thank Joseph O
Questions? Get answers from hotel staff and past guests. Ask a question

26 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Westchase - Westheimer

Address: 2424 W Sam Houston Pkwy S, Houston, TX 77042-3608
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $77 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Westchase - Westheimer 2.5*
Number of rooms: 98
Reservation Options:
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