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Residence Inn Houston by The Galleria

#118 of 481 Hotels in Houston
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2500 McCue Street, Houston, TX 77056
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1 room 1 adult
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Residence Inn Houston by The Galleria
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162 Reviews from our TripAdvisor Community

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Arlington, Texas
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Last year I had the pleasure of staying at the Residnce Inn on four different occasions. After the first time, I was hooked. The staff is so friendly, they remembered my name. They go out of their way to accommodate my request. The room was great and being closer to the Galleria was awesome. I felt very secure in the... More 

Helpful?
Thank Marilyn D
HOUGL, Front Desk Representative at Residence Inn Houston by The Galleria, responded to this review

Hi Marilyn! Thank you so much for your kind words, and we are delighted to welcome you back to the Residence Inn Brand! I will be sharing your wonderful comments with our team as we always like to recognize them for a job well done. Our location is very convenient for business and leisure guests and I’m happy to hear... More 

Austin, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 2, 2016

The Residence Inn by Marriott in the Galleria area is excellent. I was able to call and get an early check in by using their mobile app. The room was excellent, clean and quiet. The staff was very welcoming and worked to take care of my needs. Breakfast was very good and a great selection for both adults and kids.... More 

Helpful?
Thank CABTexas
HOUGL, Guest Services Representative at Residence Inn Houston by The Galleria, responded to this review

Thank you for your kind words! I will be sharing your wonderful comments with our team as we always like to recognize them for a job well done. Thank you for taking time to comment on your recent stay! Our goal always, is to be the cleanest and friendliest hotel, and I'm happy to hear we were able to exceed... More 

Mexico City, Mexico
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed December 7, 2015

I have stayed at this hotel every year for the last 6 years and I left happy every time. However, I think this was my last visit. I make a regular shopping "pilgrimage" to Houston and this is a very good place to stay as you can walk to the Galleria and avoid the horribly planned parking lots there. I... More 

Helpful?
Thank adragonne
HOUGL, Manager at Residence Inn Houston by The Galleria, responded to this review

We appreciate you feedback regarding your recent stay at our property. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the challenges you experienced. Due to the demand in the area and to upkeep with these demands, parking... More 

Naples, Florida
Level Contributor
394 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
3 of 5 stars Reviewed December 4, 2015 via mobile

I must admit that this is a very awkward Residence Inn. It is like an old road side motel that has been renovated into an all suites Residence Inn. I found the access to my room a little creepy and I am not sure how this would be received by a female traveler. On the other hand the rooms are... More 

Helpful?
Thank BlueMarlinDave
HOUGL, Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you so much for your feedback. I am glad the location is ideal and that you enjoyed your nicely appointed hotel room. It is great to hear that the staff is friendly and took great care of you. I know that our hotel layout is unique please feel free to request a room in a specific location on your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 3, 2015 via mobile

Folks This is an upgraded Motel. The door to the room opens up directly outside. And not one picture on the website shows this. Although the room was clean and spacious. There is no way my wife would have stayed at this location. Plus. Make sure to read the fine print. This location charges 16 dollars per night for parking.... More 

Helpful?
1 Thank Jackie B
HOUGL, Manager at Residence Inn Houston by The Galleria, responded to this review

We appreciate your feedback regarding your stay. I am very happy that your room was clean and spacious. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal. Please accept our sincere apology for the challenges you experienced during your stay. We have shared your feedback with the entire... More 

Curitiba, PR
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 26, 2015

I already stayed twice in this hotel and I feel very comfortable to say that this hotel is my very first choice when I need be in Houston. Located a walking distance from The Galleria this hotel has everything you need. People that work there are always willing to help you. Any minor issue reported is prompt taken and solved.... More 

Helpful?
Thank Bonacordi
HOUGL, Front Office Manager at Residence Inn Houston by The Galleria, responded to this review

Thanks for taking the time to review our hotel! Happy to see you enjoyed your stay with us and were able to take advantage of our location and complimentary breakfast. Thanks again for choosing our hotel and we hope to see you again in the future! More 

Newton le Willows, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 25, 2015 via mobile

We stayed here in October. We had a lovely large room with a fridge-freezer, dishwasher, sink and microwave plus a sitting area and a large bed. The air conditioning unit was very loud which was not good at all. Also it was right next to the bed which was not great for sleeping. The buffet breakfast was good, plenty of... More 

Helpful?
Thank Ninja B
HOUGL, Front Office Manager at Residence Inn Houston by The Galleria, responded to this review

Thanks for taking the time to provide feedback from your stay. I apologize that you did not have a perfect stay and rest assured we have passed your concerns along to housekeeping as well as our maintenance staff to ensure future guests do not have similar issues. Thanks again for choosing our hotel and we hope to see you in... More 

Frinton-On-Sea, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 6, 2015

Just back from a 3 day trip, staying here. Rooms are fine. A sitting area with sofa, table and chaos, kitchenette with fridge/freezer, coffee maker, dishwasher, microwave. Bedroom had cable TV, queen size bed etc. Bathroom was shower over roman batch, wc and sink. Free wifi is definitely a bonus. Breakfast has a wide range of dishes available. Only downside... More 

Helpful?
Thank tempsc
HOUGL, Front Office Manager at Residence Inn Houston by The Galleria, responded to this review

Thanks for taking the time to enhance our online reputation. I'm pleased to see there were several aspects of your stay that you enjoyed and that you would choose to return to our hotel in the future. Thanks again for choosing our property and we look forward to that return visit! More 

Lima, Peru
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 4, 2015

We have been in Courtyard, Towneplace and now in Residence Inn. We feel safe and comfortable, having near places like in these case, the Galleria. Only suggest including washing and drying machines and not charging an additional fee for parking.

Helpful?
Thank Elisatraveller13
HOUGL, Front Office Manager at Residence Inn Houston by The Galleria, responded to this review

Thanks for taking time to enhance our online reputation! I'm happy to see you enjoyed your stay and you were able to take advantage of our location near the Galleria. We do have an onsite laundry room for guest use, so I apologize if that was not made clear in our collateral and as the demand for space in Houston... More 

Dallas Texas
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed October 16, 2015

The Residence Inn is a great choice for a peaceful and relaxed accommodation. The location is terrific in the Galleria area for restaurants and shopping. At the same time it is a small property somewhat tucked away. The rooms are very large and spacious and excellent for more than two guests (like a family of 4,) with large living and... More 

Helpful?
1 Thank Bart16
HOUGL, Manager at Residence Inn Houston by The Galleria, responded to this review

We appreciate your wonderful feedback! We strive to provide memorable service and I'm thrilled to hear we were able to exceed your expectations. I'm happy to hear you were able to utilize the full kitchen, offered in every suite, and our convenient location. We look forward to seeing you again on your next trip to Houston! More 

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