The St. Regis Houston
1919 Briar Oaks Lane, Houston, TX 77027-3408
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About
#43 of 609 hotels in Houston
Location
4.4
Cleanliness
4.7
Service
4.6
Value
4.0
GreenLeaders Bronze level
The St. Regis Houston is a 4-star luxury boutique hotel set between River Oaks and the Galleria in Houston, Texas. Known for its lavish style, our hotel has luxurious guest rooms, 10,000 sq ft of event space, a spa, fine dining, and butler service. Savor seasonal American cuisine at The Remington Restaurant, sip cocktails amidst live music at The Remington Bar and experience the tradition of Afternoon Tea at our inviting tea lounge.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Fireplace
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Spanish, Arabic, Chinese and 3 more
Location
60Somewhat walkable
Grade: 60 out of 100
91Restaurantswithin 0.75 miles
16Attractionswithin 0.75 miles
1919 Briar Oaks Lane, Houston, TX 77027-3408
768Reviews6Q+A100Room tips
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I would recommend this hotel to anyone. The service is incredible! Everyone was friendly and went above and beyond. The rooms are clean and well maintained. Room service was fast and efficient. We used the hotel car as well and our driver was friendly and professional.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I am closing in on over 800 nights staying at Marriott properties alone of one brand or another and have stayed in more than my share of "luxury" properties from brands like Marriott, Hilton, and others. This property is in my top 5 after staying her on a couple occasions now while visiting my son in Houston. The people make the property. If you are looking for a place to go and be pampered and looked after like you are family, you are going to enjoy your stay here. Other properties are more updated or fancy. NO other property that I have stayed at in a long time have as good of people. The rooms are very large and very comfortable and the suites I stayed in came equipped with an Illy espresso maker which produced a quality of coffee so good that I bought one for my own home after my second stay. Their breakfast in the restaurant is excellent as well. Complaints? Absolutely none. Yes, this is a real review and not a paid or made up one. This hotel truly is just that good.…
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask for a room with an illy espresso maker. A great coffee os a good way to end one day and then...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I booked this hotel thinking it would be a good destination during my stay in Houston, TX. I was wrong. There were several roaches in the hotel. (View the attached photos for PROOF). The hotel manager Mazi was horrible. He was extremely unprofessional. I won't be wasting any more money, nor time here again.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I love this hotel. It is my favorite hotel, period. I have stayed here months at a time over the years -- that's in great part due to how extraordinary the employees are. They make you feel welcome and valued, they take care of anything, the hotel is beautiful and clean and you feel safe, and the staff is not afraid to show personality. They aren't robots, but they are incredible at what they do.. On the downside, I think Marriott has done it's best to neglect this hotel and make incredibly awful decisions. They seem bent on incrementally degrading the quality of this hotel -- i don't know if Marriott sees every hotel the same way; or doesn't understand how you have to invest in luxury in order to provide it; or doesn't understand that random budget cuts have an effect and drive people away. You will lose customers when a luxury hotel doesn't have a concierge -- not to mention a highly skilled one. Your bedroom furnishings are a few decades old. The bathrooms haven't been updated since the hotel was built. My lamps don't work. The ridiculous Costco work chair looks out of place. If you are charging $600 a night in high season, treat your customer like it's worth it. St. Regis as a brand speaks for luxury. Across the world, you've achieved that. You have a really valuable property here -- at least pretend to value it. (And the JW Marriott is no where near this hotel on it's worst day). And gee whiz, Marriott. You need to change your Pepsi partnership. No one likes pepsi. People like Coke, and Diet Coke, and Sprite. …
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
We checked in Sunday at 1pm. Friendly front desk group. Zero upgrade for Ambassador status as “hotel was fully booked”, and that was probably true as a work retreat/meeting was going on, plus other business groups. Actually besides my husband and I, my guess is it was 100% business travelers. Actually an excellent business hotel. Staff was extremely friendly throughout the stay. House car was always less than 10 minutes away to take us to/from dinner, convenient amenity, black Escalades. The SPA and fitness area was small but had everything you’d need for a full workout or massage/facial. The room was outdated but large with plenty of storage, drawers, large safe, big desk, chaise lounger, decor from the 80’s-90’s but was high quality, yes in need of update but that didn’t bother us. The bathroom on the other hand was terrible… smelt like mold, unsafe tub/shower. We are from Florida so we understand the need to thoroughly clean with bleach or vinegar and this is needed in the bathrooms. Housekeeping was below average. I did bring this up to the front desk and they corrected the issue immediately. Also, the tub/shower has a HIGH step to get in/out and the old tub was slanted inwards so it felt unsteady and frankly I’m 53 years old and w/ good mobility…I can’t imagine someone over 60 or someone with any hip or knee replacement, trying to get in/out. We ate breakfast daily at the hotel, drinks every evening, and 3 dinners at the bar/restaurant. All our meals were excellent. The wine, Old Fashions and martinis were excellent. Harry the bartender and Ron the server were outstanding employees who have been at the hotel for 27 and 31 years. We tried the Benedict, pancakes, burrito, omelette etc all excellent for breakfast. Dinner we tried the ribeye, burger, lobster bisque, salad, and the club again all excellent. No shops except a Diamond store, I would have liked to do some shopping. The lobby has a wonderful scent. You can purchase the room spray on St Regis website which we did. The tearoom was lovely and comfortable with various seating areas BUT we only hung out there or had a glass of wine as the tea service is only Friday, Saturday, Sunday, which stinks because we love high tea at our Naples Ritz, and definitely would have done the tea possibly multiple times. We like the boutique smaller style of the hotel. It felt very personal. Employees greeted us by name. The pool is heated and a lovely area. It’s not “resort” like, it’s boutique like and perfect say if my husband was there for work, I’d hang at the pool, type pool. We also liked the 5-6 days we saw zero kids! That alone would make us return. Every guest was well heeled, dressed well, polite, yet had fun and were friendly. The hotel did a good job keeping the work conference/meeting separate from other business people. We would recommend/return but would request a room with a walk-in shower. If you like an old money feel hotel, you will love the St Regis. If you like chic, new and a younger vibe… this isn’t the hotel. PS if you need to go to MD Anderson this is a lovely retreat only 6 miles away.…
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Date of stay: March 2023
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This place has an absolutely terrible staff. I’m an ambassador at Marriott, but they treated me like a piece of « use your imagination ». All I wanted to know is what kind of upgrade I can get at the check in and the lady on the phone Lilian or something like that was extremely rude and hung on me couple of times and finally stoped picking up the phone. This is ridiculous. This place is supposed to be the best Marriott property in Houston but in fact the staff turned this place into a joke..
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Avoid this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Amanda-Lauren Napier, Owner at The St. Regis Houston
Responded Nov 28, 2022
Greetings antonio9301, Receiving exceptional service from our staff sets the tone for a great stay. This was not your experience, I sincerely apologize for not meeting your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities and the service they provide. I am confident that these necessary steps will ensure your experience was an isolated incident. We truly value all of our Ambassador elite members and hope to welcome you back the right way in the future. Amanda-Lauren Napier Senior Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’ve stayed at this property several times. Before the negative, I want to commend the workers in the bar, the bellmen and the restaurant. Many of them have been there for years, and work very hard. The issues start with the owner and management. 1. As many have pointed out, the property is in serious need of updating. They have done some touch up of common areas, but the rooms are worn, and teh bathrooms antiquated. 2. Lots of service issues: —at check in, our room was not ready. The front desk worker said it was in “final cleaning phase.” An hour later, I went back, and the worker said it was ready but he hadn’t been able to contact us because he was busy. As I pointed out to the front desk manager, either it hadn’t been in final stages or we’d been sitting while it was ready. He called me later and acknowledged the issues and said the worker was in training. — the next morning we called for our coffee service (we had a suite, so butler service was included). Almost 30 minutes later, it arrived. Look — this is going to sound snobby, but instead of the usual butler with French press coffee, it was standard room service — which they charged me for (they took it off the bill after I complained). I didn’t even bother the second day. —. Next day went went down to the bar for a drink. No bartender. After waiting 10 minutes, we left. When I asked teh front desk manager, he said “he must have gone to get something.” Again — I do not blame the bartender, who is a really hard worker. The hotel needs more than one worker in the bar. — they then called us not once, nit twice, but three times, including on a cell phone, to tell us they we sending up an amenity (a cheese tray — nice, but do not call me 3 times in an hour). — The portico entrance is small. They are parking several cars right at the entrance (making it incredibly tight), and even right in front. When we went to dinner, they had a car parked, literally, right in front of the door. So we got to walk out in the rain to get in the Uber. There was not a single worker in sight. — the next morning, checkout time was noon. We had our Do Not Disturb sign out. Even with that, housekeeping knocked, then called our CELL NUMBER. Ambassador level members. We will stay at the Post Oak next trip.…
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Giarelly Arana, Guest Services / Front Office at The St. Regis Houston
Responded Nov 23, 2022
Greetings MTaylor815, Thank you for staying with us at the St. Regis Houston and your kind words about the bellman and the staff members in the bar. I want to sincerely apologize for the service failures you experienced during your stay with us. I assure you this is not the exquisite experience we strive to provide to our guests, especially our valued Ambassador members such as yourself. I have shared your feedback with our hotel leadership team to ensure we improve on all aspects for the future. We hope to have the opportunity to serve you again and welcome you back the right way. Kind regards, Giarelly Arana Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This used to be one of the premier properties in Houston, but it’s in desperate need of a refresh. The rooms look tired and a bit rundown. Both phones in our room were broken, as was the scale. The TV worked, but not well. Service was mixed. They have a handful of fantastic people who have been there forever - Robert, Richard, David - but they’re offset by others who are less than competent. A poorly trained receptionist took a half hour to check us in. I requested twice to have silverware sent to the room. It never arrived. The housekeepers forget to refill the empty facial tissues. A supposed luxury hotel should not have those kinds of service lapses.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Giarelly Arana, Guest Services / Front Office at The St. Regis Houston
Responded Nov 3, 2022
Greetings davemh333, Thank you for staying with us at the St. Regis Houston on your most recent visit to the area and providing valuable feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure we improve for the future. We hope to have the opportunity to serve you again. If there is anything I can do for you in the future, please do not hesitate to contact me directly at giarelly.arana@stregis.com. Kind regards, Giarelly Arana Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had high expectations of our afternoon tea at the St Regis and found it to be grossly lacking. Afternoon tea is a much loved tradition for our family and we've done several of these at the Victoria Fairmont, San Francisco Palace Hotel, SF Mandarin Oriental, etc. in comparison the St. Regis was a distant last. While the tea itself is excellent - Bedford, Sri Lanka and House Blend, the food leaves much to be desired. The smoked salmon sandwich was combined with some egg salad-ish paste - the combo of two strong flavors with rye was unpleasant. The cucumber sandwich looked beautiful but was flat - some salt and pepper would have been nice. The other sandwiches were good. The scone was simply atrocious. It was a spongy, biscuit like concoction that missed the essence of a scone. Worse still it came with a wierd whipped cream (not clotted cream) and small jars of Bonne Mamma jam which felt tacky for such an expensive tea. To top it all there was no lemon curd! To add insult to injury my scone had a plastic fiber in it. At that point I simply lost my appetite. They brought out a tiered caddy with our pastries but had left the top of a champagne wire on one of the lowest plates. Other than that the service was attentive and on point. The St Regis tea is very expensive but seems like a lazy effort with sub par food that cannot hold its own to other leading establishments that pride themselves on attention to detail and delivering quality…
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Giarelly Arana, Guest Services / Front Office at The St. Regis Houston
Responded Oct 31, 2022
Greeting Np2, Thank you for visiting us at the St. Regis Houston for our Signature Afternoon Tea. Please accept our sincerest apologies for not only not meeting your expectations, but ours as well. We strive to provide the best Afternoon Tea experience to our guests and we are truly sorry that this did not occur on your visit. We have shared your feedback with our Executive Chef and Pastry Chef to better improve our tea experience for the future. We hope to have the opportunity to serve you again in the future. Kind regards, Giarelly Arana Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff of this hotel are what make it so special. I've stayed there for 12 years. Every moment was incredible and magical. Harry the bartender is a legend. I have so many good stories about this place that I can never tell.
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Date of stay: July 2022Trip type: Traveled on business
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$547 - $689 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis houston hotel houston, st regis houston, st regis hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown / Afton Oaks/ River Oaks
NUMBER OF ROOMS
232
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Claim Your ListingTHE ST. REGIS HOUSTON - Updated 2023 Prices & Hotel Reviews (TX)
Frequently Asked Questions about The St. Regis Houston
Which popular attractions are close to The St. Regis Houston?
Nearby attractions include Ice at the Galleria (0.6 miles), IPIC - Houston (0.3 miles), and Rooftop Cinema Club (0.7 miles).
What are some of the property amenities at The St. Regis Houston?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The St. Regis Houston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis Houston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The St. Regis Houston?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The St. Regis Houston?
Conveniently located restaurants include Willie G's Seafood, Masraff's, and Etoile Cuisine et Bar.
Are there opportunities to exercise at The St. Regis Houston?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are pets allowed at The St. Regis Houston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The St. Regis Houston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The St. Regis Houston?
The staff speaks multiple languages, including English, Spanish, Chinese, Hindi, Arabic, Dutch, and Turkish.
Are there any historical sites close to The St. Regis Houston?
Many travelers enjoy visiting Bayou Bend Collection and Gardens (2.0 miles), Buffalo Bayou Park Cistern (4.6 miles), and Sam Houston Park (4.9 miles).