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Aloft Houston Downtown

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820 Fannin St, Houston, TX 77002-6416
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (88)
Room & Suite (22)
Dining (10)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Aloft Houston Downtown
Updated 03/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#221 of 598 hotels in Houston
Location
Cleanliness
Service
Value
Celebrate your style at Aloft Houston Downtown. Kick back and relax in our loft-inspired guest rooms, stay connected with fast & free WiFi, and sip on a specialty cocktail at the always happening W XYZ(R) bar. Plus, our hotel is conveniently located just steps from METRORail stations and a short drive from Houston area airports, making it easy for guests to explore the area's best attractions.
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Full view
Property amenities
Valet parking
Free internet
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid private parking on-site
Wifi
Outdoor pool
Breakfast available
Snack bar
Vending machine
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun terrace
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Seating area
Telephone
Bottled water
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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168Reviews3Q+A29Room tips
Traveler rating
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Popular mentions
SteveofDallas wrote a review Apr 13
8 contributions6 helpful votes
This is a sad, shallow silly hotel. The so-called interior design of the rooms does not look cool unless you are also a shallow silly person. Want a place to hang towels - out of luck Want a place for two people to sit in a two person room - out of luck. There are plenty of square feet for these things, but the shallow silly designer had a higher esthetic. Oh... and the breakfast advertised everywhere? Not available. As you ride the elevator, looking at pictures of hot eggs, those aren’t for you. They are a memory, or maybe a goal. Need a room safe? We have one but it doesn’t come with batteries. Also... no parking, no valet, no bellman. Shlep you own stuff and park elsewhere. Did you have expectations of a Marriott branded property? You are a sad, silly person.
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Date of stay: April 2021Trip type: Traveled on business
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at Aloft Houston Downtown
Responded 6 days ago
Dear Guest, Thank you for taking the time to write a review. We are sorry your stay was not the positive experience you deserve. Your feedback is valuable to us as it will help us improve our guest experience moving forward. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Jennifer Gibson Regional Manager
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Basart74 wrote a review Mar 2021
Miami, Florida273 contributions114 helpful votes
I just checked in about an hour ago , after spending an hour trying to find a parking place to leave my car . After all , the hotel offers no parking for guess , don’t let the web page get you , it is a lie . The front desk personnel don’t even know how to help ... they send you everywhere but all parking garages are closed in downtown , I found one my self just by coincidence ... terrible service . A block away there is one garage open 24 hours .. let’s see how much will be the cost after a 3 night stay ! A terrible experience like never before at any other hotel in the world . Very frustrating and upsetting to check in at 11 pm after a 9 hour drive just to find that there is no such valet parking at the hotel ... misleading info . Room with a window leading to a concrete wall .... not good
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Date of stay: March 2021Trip type: Traveled with family
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at Aloft Houston Downtown
Responded 2 weeks ago
Dear Basart74, Thank you for being our guest. We appreciate you sharing your concerns with us and also regret to learn that our front desk personnel was not informative enough. We are grateful for your thoughts on this matter and also for your patience. We want you to have a pleasant visit, so if there is anything we can do for you from this point forward, please let us know at the front desk. Thank you. Jennifer Gibson Regional Manager
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Cedricjrr wrote a review Mar 2021
Austin, Texas26 contributions
Check-in with my girlfriend the hotel was nice, the room was clean, the guy that check us in was awesome 😎 I wish I could have been on the top floor like my preference on my account said but it's wasn't a big deal.
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Date of stay: March 2021Trip type: Traveled as a couple
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Response from Team Marriott, Guest Services / Front Office at Aloft Houston Downtown
Responded Mar 13, 2021
Dear Cedricjrr, It was a pleasure hosting you at Aloft Houston Downtown. We are thrilled you had a good time with us and loved our spotless accommodations and courteous associates. We are grateful for your business and look forward to seeing you again soon. Jennifer Gibson Regional Manager
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lisa k wrote a review Dec 2020
Freehold, New Jersey2 contributions5 helpful votes
We brought a group of 30 people to this hotel. It literally was the worst stay I Have ever experienced in my life. I have had better service in Third World countries. No one could tell me who the manager was. No one could give me a phone number to call about any kind of issue. Extremely understaffed. Andre (a manager) , stated that he would call me at 3 PM but never did. He was extremely rude and short and didn’t care about all of the things we went through. The amount of unprofessionalism was horrendous and trash in the lobby of the 9th floor. We had no toilet paper, towels, phone was broken, toilet paper holder was broken. We asked multiple times to have somebody come up and fix our phone. The hotel was very understaffed and there wasn’t hardly any supplies. A lot of us had to go to CVS and buy soap and different things that we needed that other hotels would have. Kris, the bartender, was very nice and he did as much as he could with the help resources that he had the hotel did not stock their bar and barely had anything there. Not his fault. Tacara was very pleasant t and nice. Victor, at the front desk did the best he could. But this hotel was very disappointing
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Date of stay: December 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Team Marriott, Other at Aloft Houston Downtown
Responded Dec 24, 2020
Dear lisak981, Thank you for taking the time to share your review. Please accept our apologies for the poor service you experienced while here and the inconvenience this caused you. It is apparent that we missed several opportunities to create an enjoyable stay you anticipated, and we are sorry for letting you down. We have shared your comments and concerns with our management and leadership team to ensure a better outcome for our guests moving forward. Your feedback and patience on these matters are much appreciated. We are committed to providing the best service, and we hope you will consider a future visit to experience the level of hospitality we are typically known for extending to each and every guest. Merry Christmas to you and your family! Jennifer Gibson Regional Manager
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AudP wrote a review Dec 2020
1 contribution1 helpful vote
Upon arriving housekeeping was in the hall making things look great for arrival. Upon entering the room all seemed in order but the room was clearly worn out. The next day we never received housekeeping services even when asking for towels, cups, and trash service at the desk. Day 3 also never received housekeeping services and when asked to speak to a manager or a card with contact info we were told no one was available and there was not a manager available for us to contact. We had more than 5 families traveling to the same event that received similar disappointing service and responses when asking. The front desk and on-site bar staff were great providing check in services and serving at the bar but the over all experience was very disappointing.
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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Response from Team Marriott, Other at Aloft Houston Downtown
Responded Dec 20, 2020
Dear Aud2997, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations and for the unsatisfactory service you received from our housekeeping staff. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Jennifer Gibson Regional Manager
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PRICE RANGE
$133 - $303 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
168
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Frequently Asked Questions about Aloft Houston Downtown
Which popular attractions are close to Aloft Houston Downtown?
Nearby attractions include Houston Symphony (0.3 miles), Pete's Dueling Piano Bar (0.2 miles), and Magic, Music, & Mayhem (0.2 miles).
What are some of the property amenities at Aloft Houston Downtown?
Some of the more popular amenities offered include a pool, a lounge, and a poolside bar.
Which room amenities are available at Aloft Houston Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Aloft Houston Downtown?
Guests can enjoy a lounge, a poolside bar, and breakfast during their stay.
Is parking available at Aloft Houston Downtown?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Aloft Houston Downtown?
Conveniently located restaurants include Phoenicia Specialty Foods, Pappas Bros. Steakhouse, and Frank's Pizza.
Are there opportunities to exercise at Aloft Houston Downtown?
Yes, guests have access to a pool during their stay.
Is Aloft Houston Downtown located near the city center?
Yes, it is 0.6 miles away from the center of Houston.
Are any cleaning services offered at Aloft Houston Downtown?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Aloft Houston Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Aloft Houston Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.