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Crowne Plaza Suites Houston - Near Sugar Land

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9090 Southwest Freeway, Houston, TX 77074
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Crowne Plaza Suites Houston - Near Sugar Land
Crowne Plaza Suites Houston - Near Sugar Land
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562 Reviews from our TripAdvisor Community

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Showing 544: English reviews
Paris, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Despite being a frequent traveller to more than two dozen countries and a regular visitor to the US, I have never really felt the need to share my hotel experiences on this forum... until now. The experience I had at this Crowne Plaza was so bad compared to anything I have experienced so far that I felt compelled to write... More 

Helpful?
Thank naddoud
HIG110, Public Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your candid feedback. It is the comments of our valued guests that allow us to improve our internal operations. We apologize for the inconvenience you experienced at check in. We agree this is inexcusable. Our goal is to have an effortless and enjoyable check in for our guests. We have failed in this instance. We have... More 

Tyler, Texas
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for just one night as a quick trip out of town for some kid fun. We were pleasantly surprised at the friendliness of staff and the hotel atmosphere and the cleanliness of the room. Yes, it is showing where it has been updated and there are remnants of before but all in all, when you... More 

Helpful?
Thank CEEQ2014
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

It's wonderful to hear you enjoyed our clean and comfortable accommodations. Thank you for taking the time to share your experience with us and for choosing Crowne Plaza Suites Houston. We are glad you found great value in our updated rooms, friendly service and great location. We hope you come back to visit us again! More 

Shreveport, Louisiana
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was trusting the positive reviewers and was not disappointed. Some reviewers just have unreasonable expectations and won't be happy no matter what. Our suite was well-appointed, clean and fresh smelling, bed was comfortable, bathroom a little small but fine for the 2 of us. The wet bar area was convenient with a mini-fridge and microwave. I liked that there... More 

Helpful?
Thank JanTall
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We are thrilled to hear you enjoyed your stay and we were able to live up to our reputation! Thank you for taking the time to share your detailed thoughts. We apologize again for the disturbance you experienced during one of your nights but we are glad that our team had the opportunity to prove how competent and helpful they... More 

Austin, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

I got married here last weekend, and everyone had a great time. Paula Casas, the Crowne Meeting Director, was so sweet and accommodating. She responded to our questions and concerns quickly, and took my stress level as a bride from a 9 to a 3. The food at the reception was delicious, the rooms were nice, and all of the... More 

Helpful?
Thank Amber B
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your comments with us. We are glad to see you enjoyed your stay with us. Paula is a great asset to our hotel. We look forward to seeing you again soon on your next visit. Director of Hotel Operations Kareem Settles More 

Pembroke Pines, Florida
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was very friendly and always available when I had questions or needed directions. Rooms are pretty good, but the TV in the rooms seem very small for the space. Having DirecTV was an added bonus along with free WiFi throughout the property. Breakfast was included with my stay and was pretty good.

Helpful?
Thank cunni1jb
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Director of Hotel Operations Kareem Settles More 

Mount Vernon, Indiana
Level Contributor
196 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This place is not what you would expect from a Crowne Plaza. The rooms were dated and in disrepair. This was not a horrible hotel just not what I expected. When we checked in the young gentleman was very polite and helpful. He went out of his way to assist us.

Helpful?
Thank Jerry6004
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Director of... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Came down for the night and have to say it was a good experience. Happened to be a wedding reception going on and met the bride and groom and some of the attendees. Everyone was very friendly and took to us like moths to a flame. A little dark and out dated decor but still a good place to stay.... More 

Helpful?
Thank Terrel W
HIG110, Public Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for the kind comments about your stay. Yes we do love our staff. We hope to see you again on a return visit. Director of Operations Kareem Settles More 

Fort Worth, Texas
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When did the Crowne Plaza brand become synonymous with old, dated, aging, and word down? This is the second time I have stayed recently in a Crowne Plaza only to be disappointed. This particular property has very dated decor that needs to be updated. The hotel was crowded and therefore loud, esp with the open atrium design. That is a... More 

Helpful?
Thank Steve-O-TX
HIG110, Director of Hotel Operations at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your feedback. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Director of Hotel Operations Kareem Settles More 

Dallas, Texas
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I stayed here for 1 night with our 2 grown children during our recent visit to UH. Front desk people were very friendly and professional. Hotel facility was clean. Suite was spacious, super clean and comfortable. The free breakfast had many options, served by very happy employees. We will definitely stay here again.

Helpful?
Thank zepres
Morrison, Tennessee
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 17, 2016

I stayed three nights here on business. From check in to departure, this was a first class hotel. It has all the ambience of a high priced hotel, but the front desk staff, restaurant folks and housekeeping are as down-to-earth and friendly as you'll find. The decor of the hotel as well as the room was top-notch, comfortable, clean and... More 

Helpful?
Thank SilverEagle2014
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear SilverEagle2014, Thank you for taking the time to express such an awesome review. It was a pleasure to serve you. We will be sure to share your comments with our entire staff. We hope to see you again soon on your next visit. Guest Relations Manager Kareem Settles More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 

Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Address: 9090 Southwest Freeway, Houston, TX 77074
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $99 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza
Hotel Style:
#42 Business Hotel in Houston
#90 Family Hotel in Houston
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