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Crowne Plaza Suites Houston - Near Sugar Land

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9090 Southwest Freeway, Houston, TX 77074
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Crowne Plaza Suites Houston - Near Sugar Land
Crowne Plaza Suites Houston - Near Sugar Land
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525 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 2 nights at Crowne Plaza Suites Houston and enjoyed it. The trip was for our son's gymnastic meet at NRG center. The check in process was quick. Staffs were friendly and polite. Our room was on 7th floor. It was very spacious with 2 queen beds and a sofa bed in the separate room. Beds were comfortable... More 

Helpful?
Thank Sudtida L
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your review with us, we are so pleased to hear we were able to provide you and your family with a great stay during the recent gymnastic meet at NGR. We look forward to welcoming you again! More 

Columbus, Ohio
Level Contributor
123 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First, read carefully. I know Houston so I know there this is, and it is NOT Sugar Land. It is NEAR Sugar Land. They say this when they answer the phone and on Trip Advisor, but don't forget where you are. Yes, you are next door to Chinatown (great) and right on 59/69 (convenient) but you are also in the... More 

Helpful?
Thank Julia B
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking a moment to provide such a detailed review of your experience to us and other travelers! We appreciate your insights, and are happy to hear that our staff was able to meet your needs so well and that you enjoyed our cleans spaces, and lobby social spaces. We look forward to seeing you on your next... More 

Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I chose this hotel because of the name. Thought being near Sugar Land it would be nicer. It wasn't horrible but we did pass three other Crowne Plaza hotels that would have suited us better. The rooms are spacious but are in need of repair. The beds are very comfortable and lots of soft pillows on the bed. We did... More 

Helpful?
Thank Abby L
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your review with us. We are very sorry to hear of the frustrations you experienced with our staff, and can assure you that this is in no way a representation of the level of service we expect our team to provide. We do hope you will join us again, and allow us... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Everything was great! No complaints what so ever. We will be definitely coming back soon. Everything was very close and convenient within walking distance of the hotel. Staff was very friendly and helpful. Made sure we had everything we needed.

Helpful?
Thank Cynthia S
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for the wonderful review! We are so pleased to hear that you enjoyed a wonderful celebration with us, and we look forward to many more to come. Safe travels! More 

Rockport, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

On Business in Houston TX the friendly staff , offers to assist with everything. Super clean place it's dated but very cozy and affordable. Can not say enough about the staff very amazing friendly people. The food is wonderful had shrimp ceviche.

Helpful?
Thank buffalo9169
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We appreciate you taking the time to share your review with us, and we are so pleased to hear that you enjoyed your stay with us. We know how important it is to have a comfortable stay and a great meal when traveling for work, and we are pleased to have provided you with that! We look forward to welcoming... More 

Los Fresnos, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Rented the 2 queen bed suite. Very spacious and great room. This place is very nice. The only thing we had issue with was parking. The full north side parking lot was closed and since they had a venue on Friday, that left no parking for guests staying.

Helpful?
Thank Gabriel R
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your review with us - it's wonderful to hear that you enjoyed our spacious rooms and plush furnishings. We are very sorry to hear that you experienced frustrations with our parking, and can assure you the experience of our guests is our top priority. We hope to welcome you again soon! More 

McKinney, Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

If you are ever stay in Sugarland Texas you must stay at Crowne Plaza hotel Gabriel at the front is the best worker ever he made me feel right at home Syril Azam aslo did a great job. The room awesome the breakfast was magnificent.

Helpful?
Thank Matthew G
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for such a wonderful review, and for recognizing the hard work of Syril and Gabriel. They are both very valued members of our team, and we have passed your kind words along. We look forward to welcoming you again for another great stay! More 

Mansfield, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice hotel. Room was enormous. Traffic was horrible around the hotel but it was otherwise a great place to stay. Olive Garden is next door and Saltgrass Steakhouse is a 2 minute walk. I will definitely stay here again

Helpful?
Thank david g
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

It's wonderful to hear you enjoy our expansive rooms, and were able to enjoy the many fine restaurants in walking distance. We thank you for sharing your review, and look forward to welcoming you for another great stay! More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I booked this hotel from getaroom.com a recommendation from trip advisor!! Man what a deal!!!! Ok room was very large Bed was ok....i tend to like the softer beds but this wasnt bad at all. The pillows were great though Location was cool, but im finding you definitely need a vehicle if you are going to visit Houston. Breakfast was... More 

Helpful?
Thank Thedivaladyd
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is kept clean and tidy. Room is wonderful with excellent room service capabilities. We would definitely be happy staying in this hotel again if need be. It's our first night here, but they have gone above and beyond to help with anything.

Helpful?
Thank Brie E
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review with us, and for recognizing that our team works to go above and beyond. We strive to provide every guest with the same excellent service and comfortable stay. We look forward to welcoming you again on your next trip to Houston! More 

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