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Crowne Plaza Suites Houston - Near Sugar Land

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Crowne Plaza Suites Houston - Near Sugar Land
Crowne Plaza Suites Houston - Near Sugar Land
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580 Reviews from our TripAdvisor Community

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Showing 561: English reviews
Atlantic Beach
2 reviews
1 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed 11 nights. Restaurant fair alot of fruit flys. Service slow people more on the phone then taking care of you. Room same thing air did not work well. Last night there truck broken into along with several others, hotel did nothing even though they had night time security. Hotel filed report but not mine had to do it from... More 

Helpful?
Thank Rob L
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Rob, Firstly, we apologize for the situation that occurred during your stay with us. As you mentioned, we do have safety measures in place to help protect our guests and their belongings. We encouraged all of our guests to file police reports for their belongings. We are cooperating with authorities in every way we can. We are very sorry to... More 

AZLE
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Well we had to make a fast trip to Houston (family reasons) Booked direct thru website and a really great valve spacious rooms comfy beds except I had the pull out couch my sisters had the beds 2 queens. Easy access to freeway a plus in Houston. My only complaint would be the breakfast there was room and empty tables... More 

Helpful?
Thank iloveit30203
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Providing a great value to our guests is an accomplishment we hope to always achieve. We are glad you found our accommodations affordable and comfortable. Although you enjoyed most aspects of your stay we are sorry to hear we did not meet your expectations with our complimentary breakfast. Our breakfast offers a variety of options, in the hopes to match... More 

1 review
5 of 5 stars Reviewed 1 week ago

About the reviewer: • Platinum Elite Status (IHG) • Travel extensively to Houston on business and tried many hotels around the Westchase Area Hotel Review: After staying four nights in this hotel (out of 60), I would like say that I am very impressed. This hotel is an excellent value for your money; there is nothing special about the facilities... More 

Helpful?
Thank Fawaz A
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We are humbled after reading your kind words regarding our customer service. Such comments make us want to work even harder to provide our guests with the experience they deserve. We were honored you chose to stay with us and we look forward to welcoming you back each time you visit Houston. More 

New Orleans, Louisiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

spent a weekend there to watch the astros. very clean rooms ans hotel, staff was helpfull and friendly. breakfast was good,wait staff great. will go back for a stay again. don't eat at the olive garden next to hotel, worst ever.

Helpful?
1 Thank billyi300
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We cannot thank you enough for your wonderful review! We are pleased to hear you enjoyed your stay with us. Receiving recognition for cleanliness and excellent customer service is always appreciated. Again, we thank you for your time and we are happy we provided great value during your stay. We look forward to welcoming you back the next time you... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel were absolutely brilliant to us from the start. I first got in touch saying I needed two rooms next to each other which was absolutely no problem. We stayed on the 5th floor, inside the rooms were a double bed, two big flat screen TV, a desk, a fridge, coffee/tea making facilities, a big couch, among other things.... More 

Helpful?
Thank Dr S
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

What a wonderful review to read! We are extremely thankful for all of your kind words and comments. It is great to hear you enjoyed our clean and comfortable accommodations as well as our pool and spa area. We are glad our team was able to make sure you didn't forget anything in your room and they all treated you... More 

queretaro
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Front desk employees very friendly, quick registration, the room clean and extensive, good breakfast, the rates good and we use the wifi without problems to plan our trip. The pool and jacuzzi clean and comfortable. No extra payments in our check out, the parking safety and comfortable. Good choice

Helpful?
Thank francisco n
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your wonderful review of our property. We are delighted that you enjoyed all aspects of your stay with us. We will be sure to pass along your compliments to our staff. Once again, we thank you for your valuable feedback and we look forward to welcoming you again in the near future. More 

Loudon, Tennessee
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Made a short weekend trip to move my nephew into University. was close to campus, clean comfortable rooms, loved the first floor room we got because we had a pet. nice access to parking lot and easy to dog walk area. Breakfast bar which was included was awesome, with omelets made to order. Only issue was a false fire alarm... More 

Helpful?
Thank Cruisinpups
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We are so thrilled to hear that you chose to stay with us! Moving a family member into college can be a hectic and exciting time., and we hope that your pleasant stay helped make the transition go smoothly. Next time you are in town to visit your nephew or are simply passing through Houston, please come see us again! More 

Augusta GA
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed August 26, 2016

I booked this hotel based straight off of a hotel site. Without looking at reviews, please be careful. They had a camera on every corner of the property, along with a security vehicle with flashing lights on every corner that ran all night. It was a little unnerving, because I left my wife and young daughter alone for the evening.... More 

Helpful?
Thank johnucfsae
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your review and feedback from your stay. It is very important to our management and staff at the Crowne Plaza that all of our guests feel safe, but more importantly are always safe. We apologize however, that our precautions may have had a negative impact on the overall enjoyment of your stay as that is never our... More 

Los Angeles
Level Contributor
122 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed August 22, 2016

Stayed here as part of a trip to New Orleans for Mardi Gras. We got in late at night and check-in was quick. The hotel appears to have been an Embassy Suites before, as it has the whole same atrium and the rooms are suites just like the ones from Embassy Suites. The bedroom was a good size, the small... More 

Helpful?
Thank Beenaround73
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Your kind feedback is appreciated and welcome! Thank you for taking the time to share your experience with us and for choosing Crowne Plaza during your recent stopover in Houston. We are happy we were able to provide you with a restful night's sleep after a long day of driving. Our complimentary breakfast offers a variety of items that allow... More 

Boulder, Colorado
1 review
1 of 5 stars Reviewed August 22, 2016

After paying for 6 nights, we were only able to put up with 2 nights. The rooms stunk from the sprays, even after leaving a note to stop spraying. The service was awful. No one knew what to do when a question was asked. The Starbucks in the gift shop is a drip machine with powdered milk. The building is... More 

Helpful?
Thank lblshader
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We appreciate you taking a moment to leave feedback regarding your recent stay with us. Our goal is that all of our guests enjoy a comfortable and pleasant stay while they are at our property. Typically we are able to meet and exceed these expectations, but we apologize that in this instance it appears that we did not. Guest's comments... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 

Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Address: 9090 Southwest Fwy, Houston, TX 77074-1503
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $96 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza
Hotel Style:
#42 Business Hotel in Houston
#90 Family Hotel in Houston
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