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Crowne Plaza Suites Houston - Near Sugar Land

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Crowne Plaza Suites Houston - Near Sugar Land
Crowne Plaza Suites Houston - Near Sugar Land
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571 Reviews from our TripAdvisor Community

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Showing 552: English reviews
Los Angeles
Level Contributor
122 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here as part of a trip to New Orleans for Mardi Gras. We got in late at night and check-in was quick. The hotel appears to have been an Embassy Suites before, as it has the whole same atrium and the rooms are suites just like the ones from Embassy Suites. The bedroom was a good size, the small... More 

Helpful?
Thank Beenaround73
Villa Rica, Georgia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for a few nights visiting a family member in a nearby hospital. The rooms were nice, clean and comfortable. One evening we had a mishap which resulted in a flat tire. When we inquired at the front desk about a service to come change the tire, Azam, the front desk manager, came out and changed it for... More 

Helpful?
Thank DataDott
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Glad to hear you had a great stay! We hope your family member is feeling better and gets well soon. Thank you for your compliments towards our friendly staff. We work very hard to accommodate our guests' needs and we are happy we were able to change your tire. We would love to have you back, under better circumstances, to... More 

Paris
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed a week in this hotel in August 2016. The room was very bug. The personnel very warm. Breakfast was included and delicious (buffet system). Parking is free. The hotel is well located in south west of Houston.

Helpful?
Thank nanou1hs
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Glad to hear you enjoyed your week with us! We appreciate all of your kind and encouraging comments towards our spacious accommodations and friendly personnel! Thank you for choosing Crowne Plaza Houston during your long stay! You are welcome back any time! More 

Wimberley, Texas
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife sent a personal letter to the manager telling him how the staff made our 2 night stay most pleasant. From the Front Desk, Grill staff & maintenance all went out of there way making sure we were well accommodated.Clean room, excellent bed and plenty of soft towels. Excellent Buffet breakfast and dinner was 5 star. Tomato spinach soup... More 

Helpful?
Thank blunny
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We cannot thank you and your wife enough for the kind comments and personal note! We appreciate all of your compliments and are excited at the opportunity of serving you again during horse racing season! Glad to hear you enjoyed our clean and comfortable accommodations as well as our complimentary breakfast. We are looking forward to your next visit! More 

San Antonio, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel is was great my mother in law booked our stay as we were on our honeymoon from San Antonio. This was one of those experiences when you just don't want it to end. When we were checking out the associate Ollie I think he said his name was amazing!!! He made us truly feel appreciated and not want... More 

Helpful?
Thank Scott O
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Congratulations on the nuptials! We are honored that you chose Crowne Plaza Houston as your place to stay during such an important celebration. Thank you for taking the time to share your positive experience with us. Your kind comments to our staff will be passed along to encourage all of our members to keep up the great work. We would... More 

Stockholm, Sweden
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights and must say I'm impressed with this hotel. It is located in a very nice neighbourhood with everything needed close by. Check in was smooth and quick. The rooms are very spacious with 2 queen beds and a sofa bed. They even provided a roll away bed for the kid. The rooms are very well... More 

Helpful?
Thank AmitChintawar
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

It is always wonderful to hear that our guests enjoy their stay with us! Thank you for taking the time to share your positive experience with us and for choosing Crowne Plaza Houston for your recent travels. We strive to always provide superb service paired with clean and comfortable accommodations all at a great value. Glad you and your family... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

I stay at this hotel regularly because of it's proximity to my work. It has improved tremendously over the years, and they continue to improve the physical appearance of the public spaces. The staff has always been friendly, and they continue to get even better at customer service. I always feel welcomed and well taken care of by all staff... More 

Helpful?
Thank Kevin K
HIG110, Public Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your kind comment with us. We are happy we could provide everything you needed during your stay. We look forward to welcoming you back in the future. Director of Hotel Operations Kareem Settles More 

Mexico City, Mexico
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We enjoyed very much this hotel in Houston. It is a short drive to the Galleria area, to Minute Maid Park, or to the museums at Rice University. It is not a new building, but the rooms are remodeled and are really great.... Also enjoyed the restaurant or the gym.

Helpful?
Thank Rcaobras
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Your kind and encouraging feedback is wonderful to read! Thank you for choosing Crowne Plaza Suites Houston during your recent visit to Houston and for taking the time to share your thoughts! It sounds you had the opportunity to explore some of the area and we are glad we were able to provide you with a central location to visit... More 

Paris, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 17, 2016

Despite being a frequent traveller to more than two dozen countries and a regular visitor to the US, I have never really felt the need to share my hotel experiences on this forum... until now. The experience I had at this Crowne Plaza was so bad compared to anything I have experienced so far that I felt compelled to write... More 

Helpful?
Thank naddoud
HIG110, Public Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your candid feedback. It is the comments of our valued guests that allow us to improve our internal operations. We apologize for the inconvenience you experienced at check in. We agree this is inexcusable. Our goal is to have an effortless and enjoyable check in for our guests. We have failed in this instance. We have... More 

Tyler, Texas
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 15, 2016

We stayed at this hotel for just one night as a quick trip out of town for some kid fun. We were pleasantly surprised at the friendliness of staff and the hotel atmosphere and the cleanliness of the room. Yes, it is showing where it has been updated and there are remnants of before but all in all, when you... More 

Helpful?
Thank CEEQ2014
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

It's wonderful to hear you enjoyed our clean and comfortable accommodations. Thank you for taking the time to share your experience with us and for choosing Crowne Plaza Suites Houston. We are glad you found great value in our updated rooms, friendly service and great location. We hope you come back to visit us again! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 

Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Address: 9090 Southwest Fwy, Houston, TX 77074-1503
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range: $101 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza
Hotel Style:
#42 Business Hotel in Houston
#90 Family Hotel in Houston
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