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Crowne Plaza Suites Houston - Near Sugar Land

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9090 Southwest Fwy, Houston, TX 77074-1503
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (202)
360
Panoramas (11)
Room & Suite (209)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Suites Houston - Near Sugar Land
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#94 of 577 hotels in Houston
Location
Cleanliness
Service
Value
Welcome to the Crowne Plaza Houston Suites – Near Sugar Land, your best value for luxury suite accommodations. We're located within minutes of Reliant Stadium, Galleria Mall, and other attractions.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Safe
Iron
Refrigerator
DVD / CD player
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Spanish, Arabic and 3 more

Location

Full view
38Car recommended
Grade: 38 out of 100
44Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
681Reviews10Q+A100Room tips
Traveler rating
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  • 54
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  • 37
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Popular mentions
monica f wrote a review Mar 2020
22 contributions3 helpful votes
We reserved thru Groupon, Beds were hard uncomfortable, very muggy in room the rooms were very dated mustard yellow walls and old old furniture.. bathrooms were horribly small. Restaurant in lobby had food specials the sodas were flat the pizza had no flavor! The indoor pool was the reason we booked since we had small ones the floor around pool held puddles of water huge slip hazard, ceiling tiles above pool were open allowing the ac venting to drop water on us while swimming, and for security the outside door which required a key to get in had been broken for at least two days so anyone could just walk from the side street.. horrible never again
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Date of stay: March 2020Trip type: Traveled with family
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Response from IHGService, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded Mar 30, 2020
Hello monicafA7205YJ, Thank you for taking the time to write about your experience at the Crowne Plaza and share it with us. With the goals to achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, Crowne Plaza was born. We are proud to be a hotel that is easy to do business with, unfortunately, during your stay, this does not seem to be the case. You found the property in need of a much-needed update, your room to be stuffy and the bed uncomfortable, and the pool area to be unsafe. For this, I would like to apologize that you were not given the standards of hospitality that we expect from our property. Your observation is well noted and has been forwarded to Hotel management and our Maintenance team. They will look into these, and find ways to resolve the observations you've shared. As we strive to continuously achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, your comments are instrumental and valued. We hope to host your family in the future should you give us another chance to be your hotel of choice. Safe travels. Hector P Case Manager IHGService
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Paul F wrote a review Mar 2020
5 contributions
A/C didn't work well, rusted balcony, 1 elevator worked for 300 guest, 3 ice machines work for 9 floors, stayed a few years ago and the elevators didn't work then, Run down and dated needs work. Disappointed
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Date of stay: March 2020
Rooms
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Response from IHGService, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded Mar 29, 2020
Hi Songchul, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the AC, balcony, and the condition of our property among the others. I understand your dismay and I am sorry. This is not the upscale experience that we wanted for all our guests and I will make sure to share your comments with our team for necessary improvements needed on our end. Thank you for your part in helping us go in a positive direction and I still hope you would give us another chance in the future. Mike F. Case Manager IHGService
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niedriak wrote a review Jan 2020
South Houston, Texas209 contributions14 helpful votes
This was my third time giving this hotel “location” a try in the last 6 months and quite frankly, the first time wasn’t as bad but by this third time; a stark contrast from what I remember Crown Plaza brand to have been in the past years. By this third time, the gradual decline of service as well as product has disgusted me! I’ll never return. Elevators constantly broken, desk staff from hell and food I just can’t. Went to the bar upon arrival to order a drink, paid for it and all was well. Second night, returned to the bar and was told that they do not have pricing for the wine that they actually sell (19 crimes) so he would just have to “make up” a price for me. WTH!? But didn’t I just pay for it last night? Also, first night; got a call from front desk stating that there was an alarm going off in my room and he wanted to know if it was on fire or if there was smoke. Stated to him of course not, because I would certainly know if I was in a room that was on fire. He chose to come up to the room unannounced stating that he wanted to come in and look to see if there was a fire. You gotta be kidding me, right! Second night, same thing; got a call as I was heading to the pool, asking if everything in the room was ok because they got a fire alarm going off in my room (meanwhile, no alarm in my room) So I explain to him as I did the night before that there is no fire nor smoke. He says ok, just wanted to check- everything is all good. 2 minutes later he calls, asks if I am positive there is no fire. I explained that I am standing in 90 sq ft of space and I think I would know if there was a fire, smoke, the smell of either etc. and I told him that even though I was heading out to the pool, I would wait on him to come do his own check if need be. I asked “are you coming up? Let me know so that I can wait on you” he says “no, everything is ok.” So, I leave. 10 min later he’s in the room- but to his surprise, he runs into my guest. So basically, told me he didn’t need to come up and everything was ok- but he waited until I left to come to the room without me knowing. WTH kind of creepy ish is this!? Made me feel very unsafe as a woman. I demanded that they change my room after this ! They moved me one room over. 2 hours after trying to warm the room, I discover that the vent in the living room is blowing ice cold air while I have the thermostat set on 80. I call the front desk a bit perturbed that I’ve already moved once and didn’t appreciate a staff member deceiving me about the first room, coming in soon as I left and still no reason as to why. I started in, on telling him the about the heat, to which he interrupts me to reply “NONE OF THE LIVING ROOMS IN THIS HOTEL HAVE HEAT” well, LIES.... because I literally just moved out of one 3 hours ago and the heat in both rooms worked just fine. He said that he can bring up a space heater. I waited 10 minutes and no one showed up. I called the front desk back about the ETA, to which I was told that no one can bring it up because they are waiting on the next shift to arrive. But no one bothered to tell me this when they said they were bringing one up. Meanwhile, the elevator still down so stairs is the option from the 5th floor. While I think it’s great that staff would be concerned if there was a fire or the threat of one, I do not believe in my heart of hearts that fire or smoke was ever real cause for these guys to continuously try to gain access to my room during my stay. My request to move to another room, landed me in one where the heat did not work. This was a horrible experience and one that I’ll be sure to never encounter again. I wouldn’t recommend this hotel to anyone and definitely no woman!
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Date of stay: January 2020Trip type: Traveled with family
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Response from GeneralManagerSugarL, Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded Jan 29, 2020
Dear niedriak, Thank you for your thorough and detailed review of your stay. Firstly, I would like to thank you for your loyalty! Sadly however, your review was a devastating read! I am gravely disappointed with the account of your experience. Though the situation was misread and there was unacceptable ignorance on the part of our team member, admittedly, there could have been a more desirable income were the situation handled more delicately. We have discovered there was a programming glitch in the system as the guest room temperature was atypically high. This has since been remedied. We pride ourselves on having a diligent Guest Services team, offering personalized care to all of our guests. Our team member was being overly cautious which is commendable but I do commiserate with your frustration. It is understandable that a malfunctioning heater and no quick replacement, incited an equally vexing sentiment. Please know that we have since had coaching conversations with the team to ensure these service lapses will cease to occur immediately. I am confident this is behind us and I feel it incumbent to assure you that your safety was the catalyst for the actions of the team member. I do apologize that you felt this way and I wish you would visit with us again in the future so that we may impress you with a seamless stay. Kind regards, Region Hunter Front Desk Manager
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Titra N wrote a review Jan 2020
3 contributions1 helpful vote
I stayed there back in 1999 when it was an Embassy Suites and it wasn’t that terrible. I have family in Houston and went to stay there again and I was horrified to see how run down the place has become. The hotel is musty, stuffy and reeks of mildew. Our rooms were extremely dated looking and dingy and the air quality was horrible. The bathroom was tiny and lots of hair on the floor and around the sink. We got stuck in the one of the elevator & found out that the there was one functioning elevator out of 4 in the whole hotel. That elevator didn’t even function so well. When my cousins, who had stayed the night before, told me that they had seen a large roach in their room & had an asthma attack due to the poor air quality, that is when I decided that I’ve had enough and I immediately checked out! I wasn’t even there for an hour. I found and stayed at the Hyatt Regency in the Galleria area for only about $25 more. It was fairly new and very clean and modern. One could say that the value of the Crown Plaza hotel is “you get what you paid for” but honestly for $25 more you could stay in a new hotel just 12 mins away. It just doesn’t make sense why this one is even priced the way it is. It’s not even it the Galleria area. So why be miserable and stay in an old run-down hotel?? My cousins who had been there the day before me told me that the breakfast wasn’t good whatsoever. In my opinion, this hotel needs to be condemned or have a massive renovation! I will say that the hotel staff was very nice about understanding how we felt and quickly refunded our money.
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Date of stay: January 2020Trip type: Traveled with family
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Response from GeneralManagerSugarL, Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded Jan 22, 2020
Dear Titra N, We were delighted to welcome you for your visit with family and we appreciate you taking the time to share details of your stay. We are sorry to read that your visit did not result in better impressions. The feedback we receive from our valued, loyal guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We take these matters very seriously as the experience you detailed, is not reflective of the way of the Crowne Plaza Suites near Sugar Land nor our values. It is clear we need to refocus on consistency of services. While we are delighted to find that your interactions with our colleagues during your stay and upon your departure were impressive, we are sorry to learn of your and your cousin’s troubles during the brief period you were with us. Please accept our apologies. We do aim to spoil every guest with a heightened sense of service with quality offerings and amenities and thus, have tasked our Operations team to evaluate how to provide this more seamlessly throughout the entire guest experience. We hope that you will return, at which time we will spare no effort in providing you with the perfect visit and regaining your confidence in our hotel, our service, and our brand. Sincerely, Region Hunter Front Office Manager Crowne Plaza Suites Houston 713-995-0123
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Jonathan wrote a review Dec 2019
14 contributions6 helpful votes
If you were staying here in 1999, I’m sure it was nice. It wasn’t a dump, but it wasn’t great either. The suites are spacious, as you get a living area with a desk and then a separate room with beds. As far as comfort goes, the beds were fine. The bathroom was dirty and had stains. The carpet was the worst part and is in desperate need of replacement. Only one of the four elevators work, so you may wait for awhile getting to your room. The staff was helpful and accommodating. The breakfast buffet was ok and the pool area was run down. Overall, it was a fine value for the price, but I’d prefer a more clean environment.
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Date of stay: December 2019Trip type: Traveled with family
1 Helpful vote
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Response from GeneralManagerSugarL, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded Jan 3, 2020
Dear jonathanaA2571VP, We are extremely pleased to learn that you felt catered to and experienced impeccable service while our guest at our Crowne Plaza Suites near Sugar Land. We are happy that you appreciated our bright, airy and quite spacious suites - they never fail to delight our guests! However, on behalf of everyone at Crowne Plaza Suites, we would like to offer our sincerest apologies for the housekeeping snafus that you experienced. The frustrating situations that you commented on, with the elevators and the detailing of the bathroom are uncharacteristic of our team and we are sorry that you had to experience this atypical discrepancy. Please join us again as we would like to showcase a more typical Crowne Plaza Suites Sugar Land visit, with meals that are a culinary delight and at a rate that cannot be beat! Kind regards, Region Hunter, Front Desk Manager
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PRICE RANGE
$99 - $146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza suites houston southwest hotel houston, crowne plaza houston, houston crowne plaza
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
243
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Frequently Asked Questions about Crowne Plaza Suites Houston - Near Sugar Land
Which popular attractions are close to Crowne Plaza Suites Houston - Near Sugar Land?
Nearby attractions include X10 Archery (0.7 miles).
What are some of the property amenities at Crowne Plaza Suites Houston - Near Sugar Land?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Suites Houston - Near Sugar Land?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Suites Houston - Near Sugar Land?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Suites Houston - Near Sugar Land?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Suites Houston - Near Sugar Land?
Conveniently located restaurants include Maharaja Bhog, Saltgrass Steak House, and Olive Garden.
Are there opportunities to exercise at Crowne Plaza Suites Houston - Near Sugar Land?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Crowne Plaza Suites Houston - Near Sugar Land have an airport shuttle?
Yes, Crowne Plaza Suites Houston - Near Sugar Land offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Suites Houston - Near Sugar Land?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Suites Houston - Near Sugar Land?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Suites Houston - Near Sugar Land offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.