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BEST WESTERN Harker Heights

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72 Reviews from our TripAdvisor Community

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Showing 71: English reviews
1 review
4 of 5 stars Reviewed 1 week ago

some of the other we looked at didn't appear to be in as nice shape for the price, the lady in the breakfast area was very nice and she has a welcoming attitude and it really nice in a large area. pool was nice and clean.

Review collected in partnership with Best Western

Helpful?
Thank travism817
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Hello Travism817, We appreciate you taking the time to share your hotel experience feedback on TripAdvisor. We are delighted that you had a great stay and enjoyed our pool. Our team is passionate about providing exceptional service. We hope to welcome you back soon. Thank you, again! More 

Dallas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very friendly Crew and rooms very very clean and nice, Breakfast was good hot fresh made cookies was offered to us when we checked in, Over all very good stay here at Harker Heights. I will be back and besure to stay here.

Review collected in partnership with Best Western

Helpful?
Thank Joanna B
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Joanna, Thank you for the review! It's the sweet surprises that Best Western Harker Heights offers, that make for a unique experiences. The cookies and infused water in the lobby daily always helps you stay cool in the hot summer days. Please make sure to touch base the next time you are in town. Safe travels! More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff are friendly, Patricia the receptionist was always helpful the whole week we stayed. Another plus is that the rooms are clean and they provide you with anything else you might need. My kids loved the cookie station and breakfast was great! The pool and laundry room are a plus. It's also close to restaurants and shopping.

Helpful?
Thank Familyofsix06
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Familyofsix06, We truly appreciate you choosing Best Western Harker Heights. Our hotel staff are passionate about providing exceptional service for all our guests. Thank you, again, for your feedback and we look forward to having the opportunity to serve you and your family again. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

See Carmen she is extremely sweet and very helpful. We had many questions about the area and she went above and beyond on letting us know what the local favorite places to eat and go visit. The new breakfast employee also was very sweet overall that's what made our stay so enjoyable. This is a GREAT hotel! Thank you to... More 

Helpful?
Thank Careiel20009
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Hello Careiel20009, Thank you very much for taking the time to share your feedback on TripAdvisor. It was a wonderful experience getting to know you and your family while you were in town. I will pass your kinds words to our staff. If you are ever back in the area call me and I will make sure your taken care... More 

Fort Hood, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Comfortable bed!!! Clean, and new. Would stay again if we are ever in the area. Friendly staff willing to help. Location convenient to good dining, hoping and Fort Hood. I don't know what else to write this is really ridiculous, must be minimum of 200 characters, just trying to fill space now.

Review collected in partnership with Best Western

Helpful?
Thank Jeffrey S
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Jeffrey, Thank you for your review on TripAdvisor. We are thrilled to see that we have exceeded your expectations! I am happy that you felt the staff was attentive. Our team is passionate about providing exceptional customer service. We hope to welcome you back soon. Thank you again! More 

Harker Heights, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Overall this hotel is excellent. I can only remark on a couple of things they can improve upon. The breakfasts need more variety. The gym needs to be monitored more frequently to ensure the equipment is clean and working and the a/c is on and properly regulated.

Review collected in partnership with Best Western

Helpful?
Thank Sandra R
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Sandra, Thank you for the review. We are glad that you took the time to stay at Best Western Harker Heights. We have took you advice on the breakfast and workout room and changes have been made. We hope that you all will be able to come back and enjoy a great experience with us in the future. Sincerely,... More 

Harker Heights, United States
1 review
5 of 5 stars Reviewed June 13, 2016

We stayed at this hotel when moving to the area. The hotel appeared to be newly remodelled and was VERY clean. The color choice and style was very modern. The room was comfortable but the mattress constantly slid on the new platform. Hopefully this gets addressed soon because it was the ONLY negative during our stay...more annoying than anything else.... More 

Review collected in partnership with Best Western

Helpful?
Thank Andrew F
ABVIHarkerHeights, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Guest, On behalf of our entire team, THANK YOU so much! We really appreciate you taking the time to share your comments here with us and giving us 5-stars. We are delighted to hear you like that we have made changes to the hotel. Thank you for your business and please feel free to contact us if there is... More 

Killeen, Texas
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 11, 2016

I was so pleased to find this hotel in Heights. We were in town for a night to visit friends. We lived here 5 years and never knew it was there! This is a great place to go if you have family. The pool is nice but not too deep. The rooms are very nice and the beds are comfortable.... More 

Helpful?
Thank Karagape
ABVIHarkerHeights, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Karagape, Thank you for sharing such rewarding comments on your recent experience at Best Western Harker Heights. Our team is thrilled by your words of encouragement and send you a special thank you. We are glad you enjoyed the cookies and hope that you join us again on your next visit. We look forward to welcoming you back to... More 

HARKER HEIGHTS, United States
1 review
3 of 5 stars Reviewed June 7, 2016

Karmen front desk lady was they only good experience we had while we were there. The cleaning lady on 3rd floor was rude. If you want to listen to loud rap music and an bad attitude go here. Hotel is nice but some of staff is not.

Review collected in partnership with Best Western

Helpful?
Thank Alonzo W
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Alonzo, Thank you for your honest feedback and please allow me to apologize on behalf of the entire Best Western team on the negative experience you had recently at our hotel. We appreciate you sharing your concerns so we can address the issues and continue to improve as a hotel. We strive to provide the best service and cleanest... More 

1 review
5 of 5 stars Reviewed June 6, 2016

Staff was friendly at both check in and checkout and were very helpful. Room was clean and nicely updated. They had 2 USB ports next to the bed which helped with charging our phones. Bathroom had plenty of towels which was nice. I had zero problems with my stay.

Review collected in partnership with Best Western

Helpful?
Thank jenniferhR7859QX
ABVIHarkerHeights, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Jennifer, Thank you for reviewing your stay at our hotel. We are happy to learn that you enjoyed your stay with us and found your room clean and the staff friendly and helpful. We strive to provide our guests with excellent service and exceptional experiences, so it is always rewarding to see when we have accomplished this goal. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Harker Heights

Address: 511 Pan American Dr, Harker Heights, TX 76548-1984 (Formerly Americas Best Value Inn)
Location: United States > Texas > Harker Heights
Price Range: $76 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Harker Heights 2*
Number of rooms: 48
Reservation Options:
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