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BEST WESTERN Harker Heights

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76 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Las Cruces, New Mexico
Level Contributor
129 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am most pleased as I go into my 3rd week here in Harker Heights. Very good staff and helpful in every way. Carmen is a delight to work with. Rooms are nice and spacey, shower has enough hot water and internet is better than average at this price range. Free Breakfast is good but about the same every day.... More 

Helpful?
Thank crucesdave
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Crucesdave Guest, We are happy to hear how pleasant your entire stay was. Thank you for taking time to share some great feedback about your experiences with us, and for choosing Best Western Harker Heights as your home away from home. We look forward to having you again soon. Happy Travels More 

Pittsburg, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay and the staff was pleasant and very helpful. Breakfast was always hot and very good. The hotel is clean and the beds are fantastic.. We would go back and stay again..Check in was easy and we were late getting there but they didn't mind. We got our room and we were asked if we needed anything... More 

Review collected in partnership with Best Western

Helpful?
Thank Anna S
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Anna S Guest, We are very proud that you found your stay with us fantastic. Thank you for the positive feedback and for making Best Western Harker Heights your new home away from home. Take care and we look forward to your next visit. Best Regards, Carmen Knight More 

Brazoria, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

all I can say is good luck with your room keys. and when you do have an issue, be prepared to get blamed for it not working. over two days at the hotel, we went through roughly 13 sets of room keys. the front desk will just tell you that it's your fault for putting your key close to a... More 

Review collected in partnership with Best Western

Helpful?
Thank William S
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear William S Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

This is the Best Best Western I have ever been. The Staff was extremely nice, the Hotel was clean, updated with a modern look from the entry to the rooms. We had microwaves and refrigerators in our rooms, our beds were comfortable. We stayed on the 1st floor, and it was quiet. The location was perfect! We were minutes from... More 

Helpful?
Thank Calvin M
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Calvin M guest, We are so pleased to read how you enjoyed your stay with us at Best Western Harker Heights. Thank you for sharing wonderful feedback about your experience with our staff. We look forward to your return the next time you visit. Happy travels, Carmen Knight Director of Sales More 

1 review
4 of 5 stars Reviewed July 17, 2016

some of the other we looked at didn't appear to be in as nice shape for the price, the lady in the breakfast area was very nice and she has a welcoming attitude and it really nice in a large area. pool was nice and clean.

Review collected in partnership with Best Western

Helpful?
Thank travism817
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Hello Travism817, We appreciate you taking the time to share your hotel experience feedback on TripAdvisor. We are delighted that you had a great stay and enjoyed our pool. Our team is passionate about providing exceptional service. We hope to welcome you back soon. Thank you, again! More 

Dallas, United States
1 review
5 of 5 stars Reviewed July 15, 2016

Very friendly Crew and rooms very very clean and nice, Breakfast was good hot fresh made cookies was offered to us when we checked in, Over all very good stay here at Harker Heights. I will be back and besure to stay here.

Review collected in partnership with Best Western

Helpful?
Thank Joanna B
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Joanna, Thank you for the review! It's the sweet surprises that Best Western Harker Heights offers, that make for a unique experiences. The cookies and infused water in the lobby daily always helps you stay cool in the hot summer days. Please make sure to touch base the next time you are in town. Safe travels! More 

1 review
5 of 5 stars Reviewed July 12, 2016 via mobile

The staff are friendly, Patricia the receptionist was always helpful the whole week we stayed. Another plus is that the rooms are clean and they provide you with anything else you might need. My kids loved the cookie station and breakfast was great! The pool and laundry room are a plus. It's also close to restaurants and shopping.

Helpful?
Thank Familyofsix06
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Familyofsix06, We truly appreciate you choosing Best Western Harker Heights. Our hotel staff are passionate about providing exceptional service for all our guests. Thank you, again, for your feedback and we look forward to having the opportunity to serve you and your family again. More 

1 review
5 of 5 stars Reviewed July 11, 2016

See Carmen she is extremely sweet and very helpful. We had many questions about the area and she went above and beyond on letting us know what the local favorite places to eat and go visit. The new breakfast employee also was very sweet overall that's what made our stay so enjoyable. This is a GREAT hotel! Thank you to... More 

Helpful?
Thank Careiel20009
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Hello Careiel20009, Thank you very much for taking the time to share your feedback on TripAdvisor. It was a wonderful experience getting to know you and your family while you were in town. I will pass your kinds words to our staff. If you are ever back in the area call me and I will make sure your taken care... More 

Fort Hood, United States
2 reviews
5 of 5 stars Reviewed July 5, 2016

Comfortable bed!!! Clean, and new. Would stay again if we are ever in the area. Friendly staff willing to help. Location convenient to good dining, hoping and Fort Hood. I don't know what else to write this is really ridiculous, must be minimum of 200 characters, just trying to fill space now.

Review collected in partnership with Best Western

Helpful?
Thank Jeffrey S
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Jeffrey, Thank you for your review on TripAdvisor. We are thrilled to see that we have exceeded your expectations! I am happy that you felt the staff was attentive. Our team is passionate about providing exceptional customer service. We hope to welcome you back soon. Thank you again! More 

Harker Heights, United States
1 review
4 of 5 stars Reviewed June 28, 2016

Overall this hotel is excellent. I can only remark on a couple of things they can improve upon. The breakfasts need more variety. The gym needs to be monitored more frequently to ensure the equipment is clean and working and the a/c is on and properly regulated.

Review collected in partnership with Best Western

Helpful?
Thank Sandra R
Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review

Dear Sandra, Thank you for the review. We are glad that you took the time to stay at Best Western Harker Heights. We have took you advice on the breakfast and workout room and changes have been made. We hope that you all will be able to come back and enjoy a great experience with us in the future. Sincerely,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Harker Heights

Address: 511 Pan American Dr, Harker Heights, TX 76548-1984 (Formerly Americas Best Value Inn)
Location: United States > Texas > Harker Heights
Price Range: $77 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Harker Heights 2*
Number of rooms: 48
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