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Check in was very disorganized and uninformative. When we arrived it took much longer (about 20 minutes) then everyone else around us to check in. We were given very little information about our upcoming stay. No resort map, restaurant information or anything actually. The next day we had to look up on the internet what our Pup Pass involved. After also looking up the resort map on in internet, we went down to make the stuffed animal. Our daughter picked it out and then we were told we needed our pass to get it which was back at the front desk. I had to pull my crying daughter away to again go stand in line. We had no information in our room about room service for us after our daughter went to sleep and tracked down someone delivering pizzas in the hall. I think we missed out on a large part of our experience because no one told us anything. Definitely not worth the $500 a night especially since we found out it was $150 on Groupon!
Our stay was so much fun. Our 4 year old stayed entertained the whole time. The only down side was the water was way to cold in the indoor area especially for this time of the year. The Pup pass was worth the extra 48:)
We took our son & niece to celebrate her birthday & Christmas. We were tired of buying toys that never get played with & thought an experience would be awesome! We had so much fun! We pre-paid for meals & that was helpful. We played in the water park & lines weren’t too bad! We got a pup pass as our first time. Next time we will stay longer & get a bigger pass. Both kids (9&5) loved building their animal, doing the scavenger hunt, getyingbthe cup of candy and more! Lots to do, stay more than one night!
This was a great place to spend a cold winter staycation trip. The hotel was decorated for Christmas and quite festive. There were a lot of activities and the water park provided a great amount of variety.
wate park was fun, but dissatisfied with the room conditions. bad patch jobs on walls, plumbing was bad, dust and spider webs on walls, balcony view was dirt ground and a service road blocked all day with workers.
Response from RoverGurl | Reviewed this property |
Yes, your 9 year old son will have a great time. We took our 9 and 6 year old boys and they had a lot of fun. There's a video arcade as well as scavenger hunt type game they can play and find treasures. We didn't do the... More
Yes, your 9 year old son will have a great time. We took our 9 and 6 year old boys and they had a lot of fun. There's a video arcade as well as scavenger hunt type game they can play and find treasures. We didn't do the arcade nor the game since we were only staying for 1 night and the waterpark was enough entertainment for our boys.