Gaylord Texan Resort & Convention Center
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$337
$309
Free cancellation until 06/02/22
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$337
$309
Free cancellation until 06/02/22
Reserve now, pay at stay
Gaylord Hotels$309
travelup.com$337
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Full view
View all photos (3,595)3,595
Room & Suite (441)
Dining (185)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 04/25/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gaylord Texan Resort & Convention Center
Updated 04/25/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#16 of 21 in Grapevine
Location
4.0
Cleanliness
4.4
Service
4.0
Value
3.4
GreenLeaders GreenPartner
Everything is bigger in Texas and Gaylord Texan Resort & Convention Center is no exception. Featuring 4.5 acres of indoor gardens, multiple restaurants, a seasonal resort pool and indoor lap pool all located on the edge of Lake Grapevine, this is a hotel that can only be found in The Lone Star State. Conveniently located near Dallas/Fort Worth International Airport, as well as Grapevine Mills®, LEGOLAND® and Cowboys Golf Club, we provide the perfect location to everything needed by travelers near and far. Our spacious hotel rooms and suites provide an exceptional opportunity to relax. If you want to unwind even more, discover our resort's on-site spa, Relache Spa & Salon. With our immense lineup of dining options, finding something to satisfy your palate couldn't be easier. Our hotel in Grapevine also houses over 490,000 square feet of event space to ensure that your wedding or conference adheres precisely to your vision. Everyone deserves a vacation. Make yours extraordinary at Gaylord Texan Resort & Convention Center.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Water park
Waterslide
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Snack bar
Vending machine
Poolside bar
Kids pool
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Hand massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Desk
Dining area
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Location
Full view
57Somewhat walkable
Grade: 57 out of 100
645Restaurantswithin 5 miles
89Attractionswithin 5 miles
Contact
1501 Gaylord Trail, Grapevine, TX 76051
Getting there
Rental CarsSee rental cars from $47/day
5161Reviews169Q+A100Room tips
Reviews
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+1
The property is beautiful! It is very big, but very easy to navigate. I stayed for 2 nights, joining my husband who was there for a conference. Check in and out was very easy and the staff are very friendly. The rooms are very spacious, we stayed in the Vineyard Tower. We did self parking, standard pricing for a resort.
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Date of stay: May 2022Trip type: Traveled
Helpful
I called 4-5 times and could not get thru to ask a question about my reservation, all I got was the automated attendant. I ended up just cancelling it via my credit card. The most annoying experience ever. Try putting real people back on the phones. You're not that great, that we will put up with poor customer service.
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Date of stay: May 2022Trip type: Traveled
Value
Location
Service
Helpful
Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded 4 days ago
Dear Dbran222, Thank you for taking the time to give us a review; we appreciate your feedback. Here at the Gaylord Texan, our team wants to provide nothing but the best hotel experience, and we sincerely apologize that our phone system caused you such an inconvenience. We can’t apologize enough for the experience you had before you could stay with us. Please be assured your critiques have been shared with our leadership team and will be addressed internally to help improve our service for all current and future guests. Thank you again for the review, and we hope you will give us the opportunity to host you in the future. Gaylord Texan
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Nope! 4 people (3 adults, 1 child) $171.00 for a horrible breakfast buffet. $48.00 per day to valet parking. Day 1 Lost my car, took any extra 40 mins to locate, next day could not locate keys. $88 plus fees and tax for parking for two days with multiple delays. Limited food options. Sub par food and service. $35 at the bar for house cab and old fashion. $$$$ waaayyy overpriced for what you get. I’m Marriott lifetime platinum and the price and service are not what I’ve come to expect at any other Marriott. On top of all that $400 per night plus resort fee’s with somewhat outdated rooms.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid this property
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2 Helpful votes
Helpful
Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded 2 weeks ago
Dear gagetelecom, Thank you for your loyalty to Marriott as a Lifetime Platinum Elite member and for your detailed feedback. Your experience is not up to the Gaylord standard. I sincerely apologize for the frustrations you faced regarding the Valet issue. I have forwarded your comments to the Valet leadership team so this can be addressed internally. I have also shared your feedback with the F&B and Hotel leadership teams. My hope is that you return to Gaylord Texan next time you are in the area. Sincerely, Gaylord Texan
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This was my first time attending a conference at the Gaylord Texan. I think there were at least 2 other conferences happening at the same time, but even with all those people it never felt crowded. I loved the airy, open atrium. Rooms were on the large side and well appointed with comfortable beds and some lovely-smelling toiletries. I had a room overlooking the atrium, which was a little noisy until they shut down the speakers at 9pm. All the staff encounters were wonderful and the food was tasty at each of the on premises restaurants. My only dislike was the extremely high prices for thinks like snacks and toiletries. Come prepared!
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Date of stay: April 2022Trip type: Traveled
Room Tip: If you like quiet be sure to ask for a room on the outside (not facing the atrium)
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Helpful
+1
Attended for a conference the Gaylord Texan Resort & Convention Center is mostly what one expects from such a property, unnecessary glitz in common areas but fairly basic rooms and "extra" charges for everything. From $20 parking in the middle of nowhere to "resort fees" that essentially equal WiFi plus a bottle of water the only real highlight of this place are the gardens and well-stocked 24/7 Fitness Center. Beds and linens are average while HVAC makes loud hissing sounds to ensure a poor night's sleep.
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Date of stay: April 2022Trip type: Traveled
Location
Service
Sleep Quality
Helpful
Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded 3 weeks ago
Dear endoedibles, It was a pleasure hosting you, and we appreciate the review. Here at the Gaylord Texan, our team wants to provide nothing but the best hotel experience, and we sincerely apologize that we did not provide you with the stay, you expected. Please be assured your comments have been shared with our leadership team and will be addressed internally to help improve our world-class experience for all current and future guests. Thank you again for the review, and we hope you will give us the opportunity to host you in the future. Gaylord Texan
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It is an incredible place to see but for me, too expensive to stay. Locals come for the restaurants. If you stay, you will probably get lost, this is at least six connected buildings within an enclosed atrium. In the River-Walk building remember that the buttons are on the right not the left. Many have pushed what they thought was 4 and ended up on 3. In the convention center especially, people watches will have a lot to watch. I was there during a black tie dinner, a high school event, a wedding, and circus performers. The fitness area is very large both free weights and machines. There are also a lot of events most cost. If money is an issue, the toy store is dangerous.. They have done a great job of finding things that kids of all ages will want, many of which even a little one can touch. Be careful of the Internet and other charges. I got charged for ordering internet which I did not order.after three employees, a manager did take it off but eluded that he knew I was lying. They also restricted my room from putting bills on my rooms but also took $50.00 a night for incidentals which I could no longer charge. My roommate was not charged because I was the one that responded to a nasty note under our door about not paying the $50.00 fee. I was at a convention and I had never seen this done before. At the Marketplace from Friday until Sunday, it appears the eggs and sandwiches are not tossed. I had an egg container that was so full of gas it made a pretty large pop when I opened it. They have animals there on Saturday. The bunnies and the anteater were pretty frightened. Bunnies were huddled together and the anteater was trying to find a corner to hide. I was told that the owner of animals has made nice pens for all the animals where they live. Housekeeping, most of which have limited English will not take out extra trash without management's permission. The room was not bad, free drinking water and I faced the outside so very little noise. I also met many incredible staff and contractors that took pride in their work. This is where the resort excels. I learned a lot from various staff and contracted employees. It was from them I learned of the vineyard, and the fire places. I learned about a special design in the carpet. I learned about the plants and the trees which are all real. I learned about the various displays/events they do throughout the year. The biggest one is Christmas. I learned that only recently the lights on the trees change colors. The trains are also cool and maintained by model train enthusiasts. It also took me over an hour to explore the whole hotel. There is a fountain that goes off in intervals, little falls, a very long river, a man made canyon, and so much more. If you do not have a car. You are pretty restricted, not much in the way of shops near the hotel. They have sidewalks which the hotel calls jogging paths. You have a river/lake in the area -- I saw swifts, some ducks, and a hawk. Marriott has a stake in it but does not outright own it. (Wikipedia),…
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Date of stay: April 2022Trip type: Traveled
Rooms
Cleanliness
Service
Room Tip: Get a room that faces out.
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Helpful
Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded Apr 12, 2022
Dear garyaL3766BG, It was a pleasure hosting you, and we appreciate the review. With detailed feedback like yours, we can really get the full scope of areas we need to work on to enhance our guests’ experience. Though we cannot erase the experience you have already had, we would like to assure you that moving forward, we are absolutely working on these issues to provide our guests with the fun and memorable time that we know we can offer. Again, thank you for your feedback. It truly allows us to maximize the quality of every guest’s stay. Although we fell short during your time with us, we hope you will consider revisiting us. Gaylord Texan
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We were expecting to enjoy a one night getaway to celebrate our anniversary, and what we really needed was a good night's sleep away from home. We had absolutely no complaints until bedtime. Valet parking and check in was a breeze, staff was friendly, our room was comfortable with a beautiful view overlooking the atrium. We enjoyed an amazing dinner at the Old Hickory Steakhouse, strolled around the walkways and headed up to our room for a restful night of un interrupted sleep. NOT! The noise from down in the atrium was unbearable. The DJ blasting his conversation over the loud speaker system, the pounding from his music choices and the hooting and hollering from imbibed guests. We were shocked that this would be allowed to go on while affecting every room guest facing the atrium. The music did stop about 10:15 pm but the hooting and hollering of drunken guests did not. They had been worked up to a frenzy while the music blasted and kept on when the music stopped. I inquired with the front desk, all they could do was AGREE that it was very loud and apologize. I also mentioned it to management staff as we checked out yet they were not at all sympathetic since they said they don't work in the evening and had no idea what I could be referring to. We had no issues with the fair pricing for such a beautiful resort but they need to consider their guests comfort and ability to have a peaceful environment in the comfort of their room - OR warn guests with atrium rooms that there will be ample noise into the late evening!…
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: Expect a noisy evening in a room with the atrium view.
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Helpful
Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded Apr 12, 2022
Dear janet m, Thank you for taking the time to write about your experience and for choosing Gaylord Texan to celebrate your anniversary. I am so glad you initially enjoyed your time at the resort. However, it is disappointing to hear you were not able to sleep due to music and other guests. I sincerely apologize for the frustration you faced and that you felt the Front Desk managers were unsympathetic. This is certainly not the standard we hold ourselves to. Once again, thank you for your feedback. I hope we can host you again someday. Gaylord Texan
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The place is amazing looking and big. They have walking areas inside that makes you feel like you are outside. There is a great twenty four hour gym and there are multiple pools on the property. The place has multiple meetings rooms and can handle large groups easily. The rooms are spacious and comfortable. They also have a fridge and safe in the room. The bathroom is big and they give you shampoo and conditioner as well. Overall I really enjoyed my time here and would not mind coming back on a vacation
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Date of stay: April 2022Trip type: Traveled
Room Tip: Ask for a room with a balcony
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Helpful
Marriott Bonvoy but no benefits here. They don’t offer any check amenities, absolutely no upgrades. I can’t imagine a worse view than what we have and I asked repeatedly. If you’re going to stay book a full atrium view or you’ll have a view of nothing but dirt. We couldn’t get dinner , had to order from off site, everything here was booked until 830p, not very handy when you have children. The animal encounter shows kids holding animals, they only had 4 animals in cages, not an experience. Every kiss experience is an extra fee on top of a $20 resort fee, parking. We just left The Springhill Suites in The Stockyards and we had a wonderful experience, before this the AC in Asheville was amazing. We were going to book here for tomorrow night, but we will be checking out. Very disappointed in this Marriott property.…
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded Apr 11, 2022
Dear Brenda C, It was a pleasure hosting you, and we appreciate the review. Here at the Gaylord Texan, our team wants to provide nothing but the best hotel experience, and we sincerely apologize that we fell short of that while you were with us. It is important to us that we recognize our loyal Bonvoy Members and offer benefits like expedited check in and stay enhancements. We apologize that you did not receive the recognition you deserve for being a loyal guest of Marriott. Please be assured your comments have been shared with our leadership team and will be addressed internally to help improve our world-class experience for all current and future guests. Thank you again for the review, and we hope you will give us the opportunity to host you in the future. Gaylord Texan
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A total rip off. Would not recommend for any reason to anyone. Parking was $22 that was not mentioned on booking. Then a PARKING TAX was added to that! Everything is ridiculously priced for such an out dated facility! There are MULTIPLE options close buy that would be better. Paint was flaking from bath ceilings. Door looked like a chain saw cut it off. Bath floor looked like something was squirted on it amd dirty looking. Food absolutely over priced for quality. Time for an update Gaylord! Especially for pricing!
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded Apr 11, 2022
Dear Redroofhater, It was a pleasure hosting you, and we appreciate the review. Here at the Gaylord Texan, our team wants to provide nothing but the best hotel experience, and we sincerely apologize that we fell short of that while you were with us. We pride ourselves in offering a clean and updated facility and it sounds like this was not your experience. For that, we sincerely apologize. Please be assured your comments have been shared with our leadership team and will be addressed internally to help improve our world-class experience for all current and future guests. It is feedback like yours that allows us to improve. Thank you again for the review, and we hope you will give us the opportunity to host you in the future. Gaylord Texan
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PRICE RANGE
$311 - $422 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord texan hotel grapevine, gaylord texan resort and convention center, gaylord texas resort, gaylord texas hotel, the gaylord texan, gaylord texan grapevine, gaylord texan resort convention center, gaylord grapevine
LOCATION
United StatesTexasGrapevine
NUMBER OF ROOMS
1814
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Claim Your Listing Frequently Asked Questions about Gaylord Texan Resort & Convention Center
Which popular attractions are close to Gaylord Texan Resort & Convention Center?
Nearby attractions include The Escape Game Dallas (1.4 miles), Texas Star Dinner Theater (1.7 miles), and Corky's Gaming Bistro - Grapevine (2.1 miles).
What are some of the property amenities at Gaylord Texan Resort & Convention Center?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Gaylord Texan Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gaylord Texan Resort & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Gaylord Texan Resort & Convention Center?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Gaylord Texan Resort & Convention Center?
Conveniently located restaurants include Tommy Tamale, Cafe Italia, and Oldwest Cafe.
Are there opportunities to exercise at Gaylord Texan Resort & Convention Center?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Gaylord Texan Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gaylord Texan Resort & Convention Center?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Gaylord Texan Resort & Convention Center?
Many travelers enjoy visiting Milican Blacksmiths Shop (3.6 miles) and Grapevine's Market on Main (1.4 miles).
Does Gaylord Texan Resort & Convention Center have any great views?
Yes, guests often enjoy the park view available here.