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Gaylord Texan Resort & Convention Center

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1501 Gaylord Trail, Grapevine, TX 76051-1945
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3265)
Room & Suite (300)
Dining (140)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gaylord Texan Resort & Convention Center
Updated 11/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 18 hotels in Grapevine
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Everything is bigger in Texas and that undoubtedly includes Gaylord Texan Resort & Convention Center. Standing on the shores of Lake Grapevine with 4.5 acres of indoor gardens, 10 restaurants, a seasonal resort pool and indoor lap pool, this is a hotel that could only make its home in The Lone Star State. Travelers from all over the world will enjoy our convenient location near Dallas/Fort Worth International Airport, as well as Grapevine Mills®, LEGOLAND® and Cowboys Golf Club. Our spacious hotel rooms and suites provide an exceptional opportunity to relax. If you want to unwind even more, discover our resort's on-site spa, Relache Spa & Salon. With our immense lineup of dining options, finding something to satisfy your palate couldn't be easier. Our hotel in Grapevine also houses over 490,000 square feet of event space to ensure that your wedding or conference adheres precisely to your vision. Everyone deserves a vacation. Make yours extraordinary at Gaylord Texan Resort & Convention Center.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Water park
Bowling offsite
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Indoor pool
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Vending machine
Poolside bar
Waterslide
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Hand massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
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Bruce W wrote a review Dec 1
Huntsville, Alabama33 contributions23 helpful votes
+1
Ok - the place is nice architecturally, but the service is like that of an Amtrak Dining Car... A guest checks in for a one night stay at ~$300 and upon arriving at the formal entrance where the Valet parking is — I had to actually blow the car horn to get attention of Valet Parking staff... Perhaps that should have been an omen but the ol Marriott Corp will still charge you for the room whether or not you check in... so I got my small rolling suitcase and went into the lobby to the registration desk to get room key... And I have just been diagnosed with a heart that is only beating every other beat so I get fatigued quite easily... and at the registration desk (about 60 feet long) there are two female employees working... But after a 38 yr career with NASA where we tried to design all movements of either hardware or astronauts doing tasks on orbit - I was truly amazed that the official Marriott Bonvoy check in was at the furthest distance from the entry doors... why would the Bonvoy check in be at the nearest distance I wondered? I guess as Mr Forrest Gump would say - “You just can’t change Stupid”. So I got my room key and went to the room and it was nice and clean (but I did not bring a black light) and it looked nice - see picture... but at 63 yrs old I feel that I was born in an era when amenities and service was much different... for instance, would you not think there would be a dresser or other cabinet with pull out drawers so one could organize their clothes for their stay? Yup no drawers in the room except for the desk drawer... And this is a conference hotel - it used to have a big AIAA - week long conference every other January but rooms without any dresser drawers. Go figure. I guess the new generation hangs everything up... Upon getting to my room and reading the little piece of paper that was inserted into the little tri fold map of the Grand Texan I was Totally Shocked that all of the restaurants were closed Mon thru Thursday... upon asking about this I got the explanation that room occupancy is down and therefore only one restaurant is open... But the web site talks up the Old Hickory Steakhouse and the Italian place or the Tex Mex place but they were all closed... So my wife went down to get an order of Nachos to go from the Texas Station Sports Bar Restaurant as they appeared on the menu... see picture... But one cannot order anything to go from the Texas Station as they want the guests to pay the wages of the servers... but the hostess told my wife to go to the Texan Eats as one can get to go orders there... but they do not have nachos on their menu ... Go Figure Again... Once again you can’t change stupid. So they managed to get my wife an order of nachos to go and it was $16.50 so my wife said round it up to $20 and they actually added a $20 tip on a $17 order of nachos. She caught the intentional mistake but it really makes you wonder... All of these missteps in overall customer service reminded me of how the great GM Corp went from selling over 65% of the cars in America in the 1960’s to around 18% today... Many people do not realize that GM showcased a minivan concept car at the Detroit auto show in the late 1970’s... the show guests loved it and wanted it... But when the successful feedback was reviewed by upper GM management about whether or not to go forward and market such a vehicle, the upper management said No as the minivan would kill sales of the station wagon autos... Then Lee Iacocca and Chrysler developed the mini van a few years later and those station wagon sales did indeed disappear... So people should just come here to see the indoor architecture and indoor landscaping as it is out of this world... But if you are expecting a room that has drawers or restaurants that are open, or plain old “We are glad you decided to stay with us!” I guess you will not find those attributes here regrettably... Perhaps stay at the Westin or Embassy Suites 1 mile away and just drive up and walk through the indoor wonderland... As you most likely will have much better service or a room that has drawers for your clothing. Corporations can only gig their customers for so long before customers decide to go elsewhere... and once it’s broke, it cannot be restored. And one last item that shows how the left hand does not know what the right hand is doing or wants or it actually shows management stupidity... the do not disturb signs that are on the inside of each room door little pocket are designed to fit over a certain maximum sized door handle... bit the do not disturb signs here cannot for over the outside door handles as the hole in the signage is too small... So why in the heck even have them in the rooms if they cannot be used? Someone needs to be fired for stupidity... and the Candlewood suites 10 miles away actually had a magnetic sign that you just applied to the outside of the room door... and that room costs less than $60 per night... Go Figure again... Just stay somewhere else IMHO (Rocketman Bruce)
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Date of stay: December 2020Trip type: Traveled as a couple
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Michael M wrote a review Dec 1
Dallas, Texas23 contributions13 helpful votes
We had a great visit for the most part. I took my mom there, along with my son, as an early Christmas present. I used a free night, but opted to pay for the atrium view. It was definitely worth it if you’re going for the Christmas experience. We don’t feel comfortable yet eating at restaurants, so it was nice to order room service and just watch the light show from the balcony. The room service was delicious. The group ordered burgers and salad and everyone was full. After our dinner, it was nice to mask up and walk around the hotel to enjoy the amazing decorations and vibe. The ice skating was a nice deal for the 12 year old, since he skated for a couple hours. The only thing that brought this from a 5 star review to a 3 star experience was the I Love Christmas Movies interactive experience. It was a two hour line, with timed reservations, which I couldn’t wrap my mind around why that happened. Social distancing was only enforced at the beginning of the line and a few other areas. A lot of the people just took their masks off when they weren’t around workers, which was most of the time. The workers were nice, but they needed to be placed throughout the line to help keep the health measures from being ignored. After talking to some hotel personnel in other areas of the resort, it sounds like they’re getting some pretty rude guests these days. Hopefully they fix the line situation for wait time, spacing, and mask wearing, because it would’ve been a fun experience. Instead, it was a slow moving Petri dish. Literally, everything else about our stay was too notch, but this was a truly bad experience for two hours.
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Date of stay: November 2020
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Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded 2 days ago
Howdy 192TPmichaelm, It was a pleasure hosting you and we appreciate the review. We are sorry to hear of your disappointment with the I Love Christmas Movies experience. Here at the Gaylord Texan, our team strives to provide nothing but the best hotel experience. With the feedback you have provided, we are able to focus on the areas that need further improvement and recognize the areas that provided the top notch service we strive to achieve for all our guests. Thank you again for the review and we hope to see you again sooner than later! Gaylord Texan
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Frank O wrote a review Nov 2020
Singapore, Singapore269 contributions35 helpful votes
As a top tier Marriott member, have to share this 2 night stay was less than impressive. Standard Room with 2 beds would be considered average for the amount charged. Self parking is $22 per day and not very close to the lobby entrance especially if weather is raining or cold like today. You can opt for $40 per day valet though. No preferred discounts like usual for the on-sight Italian restaurant when asked. The hostess just “wasn’t sure” so we opted to leave the hotel for our dinners. Attempted multiple times to use the discount code emailed to me prior to checkin for the Yuletide bright exhibit as booking online is only option during covid. Never worked and is certainly not worth the money at $15 per person. Sent email to hotel only to get an auto response that it is not monitored. Placed calls to ask for assistance with too long to wait hold times prior to our arrival to get assistance. Don’t expect welcome note or email from the GM either. Usually have good experience and a small surprise of some sort with most Marriott properties but not here. On the positive side - Room was clean , had 2 bottles of water and the inside atrium area was decorated nicely for Christmas. Im sure many families will enjoy but not frequent or professional travelers. When you stay 100 plus nights per year in Marriott hotels, we expected a little more from the Gaylord Texan resort.
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Date of stay: November 2020Trip type: Traveled with family
2 Helpful votes
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Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded 3 days ago
Dear 945franko, It was a pleasure hosting you and we appreciate the review. Here at the Gaylord Texan, our team wants to provide nothing but the best hotel experience and we sincerely apologize that we fell short of that while you were with us. Please be assured your comments have been shared with our leadership team and will be addressed internally to help improve our world class experience for all current and future guests. Thank you again for the review and we hope you will give us the opportunity to host you in the future. Gaylord Texan
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Robert R wrote a review Nov 2020
43 contributions14 helpful votes
This place proves everything is bigger in Texas. From the moment you walk in, the place is mind boggling. It's truly a beautiful hotel. However, you can hear your neighbors on both sides of your room, so bring your ear plugs. Restaurants are insanely overpriced even for a high end hotel. There are many great places to eat in Grapevine, so save your money and get better food! Still, this is a special place.
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Date of stay: November 2020Trip type: Traveled with family
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Dentongirl2 wrote a review Nov 2020
2 contributions1 helpful vote
Spent two night here for family getaway with my parents. The Christmas movie thing is a ridiculous, grossly overpriced atrocity. Had timed ticket, yet waited 1.5 hours for a ten minute walk through movie sets I could have built in my living room. Led by a guide who wanted us to throw dance parties in each silly part of it. STUPID. And the best was at the end where the guide said “we have refreshments for you” - of course they were refreshments three times the normal price which we had to pay for. Oh my goodness I do not know how these people sleep at night after bilking thousands of people out of their money. Prices on everything were so completely exaggerated as to be comical. $28 for double vodka and coke. At that point I needed it to dull the pain of the experience. And zero decent dining options. Two places open and about five items on each menu. We have stayed at lading hotels all over the world and think it is fine to pay top dollar for things in a truly luxurious ambiance. This couldn’t be further from that situation. And in true spirit of their tone-deafness to their customers, the management has responded with canned language to the many recent negative reviews posted here. Can’t even spare a few minutes to write out an apology. It’s hard to believe what they’re doing is even legal. Go somewhere else, anywhere else.
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Date of stay: November 2020
1 Helpful vote
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Response from Gaylord Texan Resort, Owner at Gaylord Texan Resort & Convention Center
Responded 1 week ago
Dear dentongirl2, Thank you for taking the time to review and provide feedback regarding your recent visit to Gaylord Texan. We were saddened to hear of the disappointment you have regarding your recent visit. Here at the Gaylord Texan, our team to strives to provide nothing but the best hotel experience and we sincerely apologize that we fell short of that while you were with us. Please be assured your comments have been shared with our leadership team and will be addressed internally to help improve our world class experience for all current and future guests. Thank you again for the review and we hope you will give us the opportunity to host you in the future. Gaylord Texan
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PRICE RANGE
$228 - $343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord texan hotel grapevine, gaylord texan resort and convention center, gaylord texas resort, gaylord texas hotel, the gaylord texan, gaylord texan grapevine, gaylord texan resort convention center, gaylord grapevine
LOCATION
United StatesTexasGrapevine
NUMBER OF ROOMS
1814
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Frequently Asked Questions about Gaylord Texan Resort & Convention Center
Which popular attractions are close to Gaylord Texan Resort & Convention Center?
Nearby attractions include The Escape Game Dallas (1.4 miles), Corky's Gaming Bistro - Grapevine (2.1 miles), and Texas Star Dinner Theater (1.7 miles).
What are some of the property amenities at Gaylord Texan Resort & Convention Center?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Gaylord Texan Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gaylord Texan Resort & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Gaylord Texan Resort & Convention Center?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Gaylord Texan Resort & Convention Center?
Conveniently located restaurants include Tommy Tamale, Cafe Italia, and Oldwest Cafe.
Are there opportunities to exercise at Gaylord Texan Resort & Convention Center?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Gaylord Texan Resort & Convention Center have an airport shuttle?
Yes, Gaylord Texan Resort & Convention Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Gaylord Texan Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gaylord Texan Resort & Convention Center?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Gaylord Texan Resort & Convention Center?
Many travelers enjoy visiting Milican Blacksmiths Shop (3.6 miles) and Grapevine's Market on Main (1.4 miles).