The property is beautiful! It is very big, but very easy to navigate. I stayed for 2 nights, joining my husband who was there for a conference. Check in and out was very easy and the staff are very friendly. The rooms are very spacious, we stayed in the Vineyard Tower. We did self parking, standard pricing for a resort.
I called 4-5 times and could not get thru to ask a question about my reservation, all I got was the automated attendant. I ended up just cancelling it via my credit card. The most annoying experience ever. Try putting real people back on the phones. You're not that great, that we will put up with poor customer service.
Nope! 4 people (3 adults, 1 child) $171.00 for a horrible breakfast buffet. $48.00 per day to valet parking. Day 1 Lost my car, took any extra 40 mins to locate, next day could not locate keys. $88 plus fees and tax for parking for two days with multiple delays. Limited food options. Sub par food and service. $35 at the bar for house cab and old fashion. $$$$ waaayyy overpriced for what you get. I’m Marriott lifetime platinum and the price and service are not what I’ve come to expect at any other Marriott. On top of all that $400 per night plus resort fee’s with somewhat outdated rooms.
This was my first time attending a conference at the Gaylord Texan. I think there were at least 2 other conferences happening at the same time, but even with all those people it never felt crowded. I loved the airy, open atrium. Rooms were on the large side and well appointed with comfortable beds and some lovely-smelling toiletries. I had a room overlooking the atrium, which was a little noisy until they shut down the speakers at 9pm. All the staff encounters were wonderful and the food was tasty at each of the on premises restaurants. My only dislike was the extremely high prices for thinks like snacks and toiletries. Come prepared!
Attended for a conference the Gaylord Texan Resort & Convention Center is mostly what one expects from such a property, unnecessary glitz in common areas but fairly basic rooms and "extra" charges for everything. From $20 parking in the middle of nowhere to "resort fees" that essentially equal WiFi plus a bottle of water the only real highlight of this place are the gardens and well-stocked 24/7 Fitness Center. Beds and linens are average while HVAC makes loud hissing sounds to ensure a poor night's sleep.
It is an incredible place to see but for me, too expensive to stay. Locals come for the restaurants. If you stay, you will probably get lost, this is at least six connected buildings within an enclosed atrium. In the River-Walk building remember that the buttons are on the right not the left. Many have pushed what they thought was 4 and ended up on 3. In the convention center especially, people watches will have a lot to watch. I was there during a black tie dinner, a high school event, a wedding, and circus performers. The fitness area is very large both free weights and machines. There are also a lot of events most cost. If money is an issue, the toy store is dangerous.. They have done a great job of finding things that kids of all ages will want, many of which even a little one can touch. Be careful of the Internet and other charges. I got charged for ordering internet which I did not order.after three employees, a manager did take it off but eluded that he knew I was lying. They also restricted my room from putting bills on my rooms but also took $50.00 a night for incidentals which I could no longer charge. My roommate was not charged because I was the one that responded to a nasty note under our door about not paying the $50.00 fee. I was at a convention and I had never seen this done before. At the Marketplace from Friday until Sunday, it appears the eggs and sandwiches are not tossed. I had an egg container that was so full of gas it made a pretty large pop when I opened it. They have animals there on Saturday. The bunnies and the anteater were pretty frightened. Bunnies were huddled together and the anteater was trying to find a corner to hide. I was told that the owner of animals has made nice pens for all the animals where they live. Housekeeping, most of which have limited English will not take out extra trash without management's permission. The room was not bad, free drinking water and I faced the outside so very little noise. I also met many incredible staff and contractors that took pride in their work. This is where the resort excels. I learned a lot from various staff and contracted employees. It was from them I learned of the vineyard, and the fire places. I learned about a special design in the carpet. I learned about the plants and the trees which are all real. I learned about the various displays/events they do throughout the year. The biggest one is Christmas. I learned that only recently the lights on the trees change colors. The trains are also cool and maintained by model train enthusiasts. It also took me over an hour to explore the whole hotel. There is a fountain that goes off in intervals, little falls, a very long river, a man made canyon, and so much more. If you do not have a car. You are pretty restricted, not much in the way of shops near the hotel. They have sidewalks which the hotel calls jogging paths. You have a river/lake in the area -- I saw swifts, some ducks, and a hawk. Marriott has a stake in it but does not outright own it. (Wikipedia),…
We were expecting to enjoy a one night getaway to celebrate our anniversary, and what we really needed was a good night's sleep away from home. We had absolutely no complaints until bedtime. Valet parking and check in was a breeze, staff was friendly, our room was comfortable with a beautiful view overlooking the atrium. We enjoyed an amazing dinner at the Old Hickory Steakhouse, strolled around the walkways and headed up to our room for a restful night of un interrupted sleep. NOT! The noise from down in the atrium was unbearable. The DJ blasting his conversation over the loud speaker system, the pounding from his music choices and the hooting and hollering from imbibed guests. We were shocked that this would be allowed to go on while affecting every room guest facing the atrium. The music did stop about 10:15 pm but the hooting and hollering of drunken guests did not. They had been worked up to a frenzy while the music blasted and kept on when the music stopped. I inquired with the front desk, all they could do was AGREE that it was very loud and apologize. I also mentioned it to management staff as we checked out yet they were not at all sympathetic since they said they don't work in the evening and had no idea what I could be referring to. We had no issues with the fair pricing for such a beautiful resort but they need to consider their guests comfort and ability to have a peaceful environment in the comfort of their room - OR warn guests with atrium rooms that there will be ample noise into the late evening!…
The place is amazing looking and big. They have walking areas inside that makes you feel like you are outside. There is a great twenty four hour gym and there are multiple pools on the property. The place has multiple meetings rooms and can handle large groups easily. The rooms are spacious and comfortable. They also have a fridge and safe in the room. The bathroom is big and they give you shampoo and conditioner as well. Overall I really enjoyed my time here and would not mind coming back on a vacation
Marriott Bonvoy but no benefits here. They don’t offer any check amenities, absolutely no upgrades. I can’t imagine a worse view than what we have and I asked repeatedly. If you’re going to stay book a full atrium view or you’ll have a view of nothing but dirt. We couldn’t get dinner , had to order from off site, everything here was booked until 830p, not very handy when you have children. The animal encounter shows kids holding animals, they only had 4 animals in cages, not an experience. Every kiss experience is an extra fee on top of a $20 resort fee, parking. We just left The Springhill Suites in The Stockyards and we had a wonderful experience, before this the AC in Asheville was amazing. We were going to book here for tomorrow night, but we will be checking out. Very disappointed in this Marriott property.…
A total rip off. Would not recommend for any reason to anyone. Parking was $22 that was not mentioned on booking. Then a PARKING TAX was added to that! Everything is ridiculously priced for such an out dated facility! There are MULTIPLE options close buy that would be better. Paint was flaking from bath ceilings. Door looked like a chain saw cut it off. Bath floor looked like something was squirted on it amd dirty looking. Food absolutely over priced for quality. Time for an update Gaylord! Especially for pricing!