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Room is clean however overall maintenance of this place needs done. No ice machine on third floor, pool gate lock broken, pool closed for maintenance. Pop machine at pool is out of order. Business office is out of order. I was here 2 years ago...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GrahamResponded August 17, 2017
Hi Valued Guest,
Thank you for taking a moment to tell us about your experience at our property. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for noting the cleanliness of our rooms.
However, I am sorry...More
This Holiday Inn is picture perfect from the standard look. I stayed here for the Fourth of July and it was very pleasant. Their breakfast was the normal warm breakfast and they kept it stocked. My room was clean and stocked with towels. I can't...More
When I arrive there was no one in the lobby to be for him to help me. Still around for 10 minutes finally some heavyset girl with glasses came in from outside. I ask her about the rates and she called me a really high...More
Thank Bob H
Management response:Responded September 5, 2017
Thank you so much for taking the time to review your recent experience with the Holiday Inn Express Graham. We were so sorry to hear that your stay was not up to standard. We have addressed all staff members in order to ensure that this...More
My wife and I booked a suite for 3 nights over Memorial day weekend. The hotel is relatively modern and in good condition. Breakfast is nice and the staff was always pleasant and as accommodating as possible. With that said, it seems that understaffing or...More
1 Thank Matthew G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GrahamResponded June 14, 2017
Hi Matthew G,
Thank you for your stay and for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the condition of the property, staff, and breakfast. However, I was concerned to see...More
WiFi did not work regardless of many calls to Lobby. The TV had one channel. The toilet didn't flush. None of the water fountains in the hotel worked. OMG...what a mess. The clerk was very nice, but clueless about wifi. My husband had to teach...More
Thank Bonnie M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GrahamResponded June 5, 2017
Dear Bonnie M,
Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay, particularly with the issues you experienced in the room you received and the internet service. I...More
$84 - $124 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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