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Holiday Inn Express Hotel & Suites Graham

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55 Reviews from our TripAdvisor Community

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Showing 55: English reviews
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Nocona, Texas
Reviewed 1 week ago

We were double charged for our room. Check in takes forever. When we told them we had been over charged they said we would get our money back in 3 days, and it was a problem with their bank. Finally had to get my bank involved to get my money back. We stay at this motel every year for the...

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Helpful?
Thank johnsp8s
Middlesex, New Jersey
Reviewed 2 weeks ago

The hotel was clean, the desk staff was courteous and the beds were very comfortable. A few minor updates/maintenance could be done (shower, fresh paint, etc). Not much to do in this area. The pool wasn't open yet (March 2017).

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Thank Kelly M
Tell, Texas
Reviewed 3 weeks ago

Made reservations for a Friday night and when we went to check in at 8:30 that night, the lady at the front said I am sorry we don't have a room for you!! Are you freaking kidding me! She said I am sorry we don't have the room you booked but can put you in a different room. I said...

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Helpful?
Thank hollyleecox
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Graham, responded to this review

Dear hollyleecox, Thank you for taking the time to write us a review regarding your recent stay. Please accept our sincerest apology for the issues you had with your reservation and the service you received did not live up to your expectations. We have sent you a private message in an effort to obtain some additional details. Thank you for...

Henrietta, Texas
Reviewed 4 weeks ago

Our stay was for my father-in-laws funeral. We only stayed one night, but it was a good stay. The staff was friendly and helpful. We did have to change rooms, because the TV did not work. The hotel was clean and had no bad smell, the room were big and clean. The beds were so comfortable, my husband wanted to...

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Thank nruizhearne
Ardmore, Oklahoma
Reviewed 4 weeks ago

Our whole family was in Graham for a wedding. I had booked my rooms 2 months in advance. I had a gut feeling that I should call and confirm and sure enough I had no rooms for the first nights stay. One family did not need one of their rooms so I was able to use their extra room. One...

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Helpful?
Thank Patty C
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Graham, responded to this review

Hi Patty C, Thanks for sharing feedback about your recent stay. Although it's great to see your high ratings for sleep quality and room upkeep, it's disconcerting to learn that we missed to provide you with a more stellar experience as you encountered issues concerning charges on your account. The situations you described are certainly not the impression that we'd...

Fort Worth, Texas
Reviewed February 15, 2017 via mobile

Options in Graham are pretty limited. This is the nicest chain hotel in Graham. This property could be so much better. Management really needs to take better care in both maintenance and cleaning. The front of the hotel was littered with cigarette butts. The walls and carpet in the hotel room I stayed in had many stains and scrapes. The...

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Helpful?
Thank UTandBaylor
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Graham, responded to this review

Dear UTandBaylor, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with the overall cleanliness and condition of our property particularly with the front area, walls, carpet, and toilet among the others. I would like to apologize for any inconvenience these issues may have caused you...

Georgetown, Texas
Reviewed January 21, 2017 via mobile

The lobby is very nice and I was in a room on the first floor and it was still fairly quiet. It is time to update paint. My room had scuff marks and other marks on several walls. One nice thing is that it seemed like they had a full TV package, not just 30 channels. It was a little...

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Helpful?
Thank brettlevy
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Graham, responded to this review

Hi brettlevy, Thank you for your recent stay and for taking the time to write a review. While it is regrettable that some aspects of our room accommodations fell below your expectations, your kind comments are highly appreciated. I certainly would have preferred your time with us was more enjoyable. Nonetheless, let us assure you that we will continuously strive...

The Villages, Florida
Reviewed October 11, 2016 via mobile

I had a very nice stay here. The staff is very friendly and extremely helpful. I would rate the service as excellent. The room was functional, but definitely appeared worn. Some of the furniture was so marked and worn I thought it was from a yard sale. The carpet was so stained, I only walked on it with my sandles....

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Thank Scott8147
Mount Pleasant, Texas
Reviewed September 26, 2016 via mobile

We stayed here while visiting family. It was typical Holiday Inn Express, which is why I choose them. Clean, comfortable and quite. The breakfast was good. The staff was available and treated guest as such. Maybe in Dallas or New York this simple review would deserve an average - in Graham, I think it is a four and a half...

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Thank AnthonyLaneRawlings
Detroit, Michigan
Reviewed September 2, 2016

Stayed here overnight while passing through. All I can say is that it was adequate. That is really about it. The front desk staff was friendly and helpful and the room was clean. One major problem was the water. The water in the taps was luke warm, never got cold and the shower had next to no water pressure. Not...

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Helpful?
Thank Nickwhit
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Graham, responded to this review

Dear Nickwhit, Thank you for your feedback regarding your stay at Holiday Inn Express Hotel & Suites Graham, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate our nice comment about our front desk service. However, we’re sorry we fell below your expectation regarding the shower experience. We will address...

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44 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the new Holiday Inn Express & Suites Graham, Texas. We are excited to be your premier hotel while staying in Graham, Texas. Enjoy all the wonderful amenities and comfortable bedding you have come to know from the Holiday Inn Express & Suites. So be sure to enjoy our free Hot Breakfast, free high-speed Internet, and our luxurious Simply Smart bedding. Modern conveniences with smart offerings!While traveling through Graham, stop in a visit theOld Post Office Museum and Robert E Richeson Memorial. Who said learning can t be fun? There is also a drive-in theater. You will find exquisite finds with the Fireman s Park-Trade Days! Save some extra space in your trunk. Our business partners will enjoy the convenience of the hotel while visiting locations like Zack Burkette, Graham Oil Transports, JB Service, Cauley Medical Center, and Southern Bleacher and Steel Stadiums. All are located within 2 miles of the hotel.So Stay Smart while staying in Graham and enjoy all the comforts of home with value service and Simply Smart hot breakfast! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Graham

Address: 1581 Hwy 380 Bypass, Graham, TX 76450
Location: United States > Texas > Graham
Price Range: $100 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Graham 2.5*
Number of rooms: 71
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Graham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the rooms are numbered oddly. star low and go down the hall and then back. room 200 and 233 are across from each other.”
departingcontestant, Aug 31, 2016 | Read review
“Rooms on the top floor near the end of corridor are very quiet.”
texasrepublichistory, Mar 28, 2015 | Read review
“I stayed in a Suit and Regular room they both were GREAT. Suit was a little bigger with a couch. and a sink by the microwave a fridge. other than that they were the same. GOOD HOT SHOWER and NICE BED.”
RoyP732, Apr 29, 2013 | Read review
“Stay at another hotel.”
markandkarenbrown, Mar 15, 2013 | Read review
4 of 4
Questions? Get answers from hotel staff and past guests. Ask a question