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Holiday Inn Garland

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Holiday Inn Garland
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128 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Reviewed 4 weeks ago via mobile

I reserved a room on line and paid for the room. I arrived and was asked for a credit card for incidentals but they charged the entire price of the room. Simple mistake that I informed them about immediately. This started the nightmare...the lady working the desk told me she would take care of it. Long story short they never...

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Helpful?
Thank jefforyjh4216
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear jefforyjh4216, Thank you very much for your submitting your review regarding your recent stay at the Holiday Inn North Garland. I appreciate you taking the time to share your feedback with me. I wanted to let you know that I received your email while I was out of town for the past week. I replied to your email to...

Lafayette, Louisiana
Reviewed 4 weeks ago via mobile

Very comfortable stay. Beds where awesome and very clean. Front desk was very helpful( the night guy was great)! We enjoyed the pool and hot tub. There where plenty of eating places close by will definitely visit again!!!

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Helpful?
Thank 22gibbs
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear 22gibbs, Thank you for the outstanding review and thank you for taking the time to submit your survey regarding your recent stay at the Holiday Inn North Garland. We appreciate your feedback. We were pleased to learn that your stay was great, the room was very clean, the staff was helpful and you enjoyed the pool/hot tub. The staff...

Oklahoma City, Oklahoma
Reviewed January 3, 2017

I came into town for a funeral and stayed at this hotel. When I arrive 9p no-one in the front desk i waited around 4 min. then lady showed up ( only one person working at front desk looks like. i didn't see any smile or welcome face to this person. then i didn't hear she say Platinum Elite welcome...

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Helpful?
Thank Kenny G
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Kenny G, Thank you for for submitting your survey and for being a loyal Platinum Elite Member with the IHG family. I greatly appreciate you taking the time to share your recent experience at the Holiday Inn North Garland with me. I would like to personally apologize to you for the 4 minute wait you had while waiting to...

Reviewed November 24, 2016 via mobile

I stayed with my family in double Queen room for four nights and was impressed by every bit of our experience The rooms are clean, well lit, and well appointed for casual travelers, with plenty of outlets, desk space, and drawer space. The pool area was fantastic. There is a nice hot tub and a decent sized pool with a...

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Helpful?
Thank Joe W
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Joe W, Thank you very much for the outstanding rating and the fantastic comments regarding your recent stay at the Holiday Inn North Garland. I am very pleased to learn that you stay exceeded your expectations. The hotel staff takes great pride in providing excellent customer service, clean rooms and great food. I am glad to see that you...

Redditch, United Kingdom
Reviewed November 10, 2016 via mobile

Very pleasant, clean business hotel with spacious rooms. Top marks for friendliness of evening front desk staff. Basic breakfast buffet available. Convenient location plus walking distance from good restaurants. Would stop there again if in the area.

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Helpful?
Thank AlLiCeV
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear AlLiCeV, Thank you very much for the outstanding survey and kind words of the Holiday Inn North Garland. I appreciate you taking the time to share your recent experience with me. The staff takes great pride in providing excellent customer service, clean rooms and great food. I was pleased to learn that the hotel and staff exceeded your expectations....

Kentucky
Reviewed October 18, 2016 via mobile

This Holiday Inn met our expectations as far as cleanliness, courtesy and accommodations. Rooms were clean and the staff was great. We only had one bad experience and that was the dinner we ordered through room service. The food was over cooked and they didn't deliver all we ordered and had to call back to get the rest of our...

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Helpful?
Thank JHAR53
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear JHAR53, Thank you very much for sharing your recent experience with me. I was pleased to learn that you had an enjoyable time at the Holiday Inn Garland but was disappointed to see that the room service order did not meet your expectation. Please know that I have met with the culinary staff to discuss the quality and delivery...

Brisbane, Australia
Reviewed October 15, 2016

This hotel seemed perfect, close to restaurants and close to Dallas and where we were visiting. Sadly we asked for a cot in our pre booking request, but got no cot. Thankfully we were travelling with our own in the end anyway. Also sadly, the room wasn't cleaned or bins emptied when we went out for the day. We had...

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Helpful?
Thank David_of_Brisbane
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear David_of_Brisbane, Thank you very much for sharing your recent experience with us and thank you very much for being a loyal IHG Rewards Member! We greatly appreciate your feedback and want to personally apologize to you that the hotel fell short of your expectations. Please be sure to know that your valued comments will be shared with the hotel...

Reviewed October 10, 2016

Good Hotel with receptionists very professional and kind. 30 min from downtown, FW airport and lake Ray Hubbard. Many good restaurant in this area. Pool and fitness area very good. Any day cookies for all!

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Helpful?
Thank Roby M
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Roby M, Thank you very much for the submitting a survey regarding your recent stay and for the kind words of the hotel and staff. We greatly appreciate your comments and please know that we will share them with the hotel staff. We look forward to your return when travel brings you back to the Garland area.

Reviewed October 7, 2016 via mobile

Nice, clean room rooms. I loved the separate living area from bedroom. The bar/restaurant was nice, peaceful area to just tslk & relax. The food was very good with grest prices. Waitress/bartender was very sweet and did a great job.

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Helpful?
Thank Debra D
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Debra D Thank you for very much for the outstanding rating and for the great comments about the hotel and staff. We greatly appreciate you taking the time to share your recent experience with us. We take great pride in providing excellent service, clean rooms and great food . We were pleased that you had a chance to experience...

Dallas, Texas
Reviewed October 5, 2016

We held our 40th Class Reunion at this Hotel last Saturday. We were looking for a place that would be nice, yet reasonably priced for our classmates. The Foyer/Reception area was large and roomy which made it conductive for greeting guests and also had comfy chairs if anyone wanted to leave the Banquet Room and just chat. I was concerned...

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Helpful?
Thank lovetohavefun2016
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear lovetohavefun2016, Thank you very much for all of the kind comments! We were pleased to host your reunion and are very glad that you and your group had a great time. Amanda enjoyed working with you as well and we hope to host more of your events when the time comes. Thank you again for your business and for...

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49 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Garland

Address: 5110 North George Bush Freeway, Garland, TX 75040
Location: United States > Texas > Garland
Price Range: $103 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Garland 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn Garland Hotel Garland
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Questions & Answers

Questions? Get answers from Holiday Inn Garland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floor is quiet.”
 of 5 bubbles 518staceys, Jun 29, 2016 | Read review
“rooms on the north side of the hotel are quieter”
 of 5 bubbles dgr05600, Aug 18, 2015 | Read review
“Rooms on the north side are away from freeway, although hotel is not close to it.”
 of 5 bubbles Baldy47, Jul 24, 2015 | Read review
“Higher floors have nice view of the concrete jungle that is the freeway”
 of 5 bubbles manilapacman, Jun 4, 2015 | Read review
“Pick a room near the emergency exit so you can evacuate as quickly as possible... put extra pillows and blankets in your car just in case.”
 of 5 bubbles cperciva, Mar 23, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question