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Holiday Inn Garland

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Holiday Inn Garland
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118 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Kempner, Texas
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is an average hotel- got a good deal and the check in staff was very friendly. She helped us get the best rate. We received breakfast coupons. The room was nice and cool. Beds were soft and comfortable. We didn't have time to visit the indoor pool but it looked fun! The breakfast buffet was very good- lots of... More 

Helpful?
Thank cheermom91
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear cheermom91, Thank you for your kind words about the Holiday Inn Garland and I was glad to hear that you enjoyed your stay. The staff takes great pride in providing great service, clean rooms and great food. I hope you will stay at the hotel again when travel brings you back to the Garland area. More 

Hermitage
Level Contributor
124 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed here for 4 nights for business. I really enjoyed my stay. Staff was very friendly and helpful. My room was quiet and comfortable. Room is good size and had plenty of room. They have a full service restaurant. Breakfast is a buffet and is good. They have most anything you would want. They have a local shuttle... More 

Helpful?
Thank bsan3456
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear bsan3456, Thank you for submitting your comments regarding your recent stay at the Holiday Inn Garland. I appreciate that you shared your experience with us and I will share your comments with the hotel team. I am glad that your stay went well and that you enjoyed the breakfast. The hotel staff takes a great deal of pride in... More 

Houston
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 21, 2016 via mobile

Very unknowledge staff and really could care less. We were traveling for a funeral for a family member, with 4 small children. My daughter n law came and older mother came, to stay at the hotel and swim while we attended the funeral. We promised the children if they were good at family visitation night prior too the funeral that... More 

Helpful?
Thank chrissyhouston
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear chrissyhouston, Thank you very much for taking the time to share your experience during your recent visit to the Holiday Inn Garland. I appreciate you feedback. I was aware of the pool situation and I recall speaking to you in the lobby regarding your request for the children to swim. Safety is one of our biggest concerns and unfortunately,... More 

1 review
1 of 5 stars Reviewed July 20, 2016

The service was so very poor. The Wait Staff, especially Lenore was wonderful,. Maids were so very helpful and friendly we never had a complaint about the Housekeeping Staff. Management was terrible. We were charged a 100.00 food charge and we waited at the front desk to check out and get help with the charge, no one could be found.... More 

Helpful?
Thank Carla J A
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Carla J A, Thank you for your comments regarding your recent stay at the Holiday Inn Garland North and we appreciate you taking the time to share your experience. We want to apologize to you regarding the food charge that was charged to the wrong room. We try to do our best with room charge postings, but sometimes we... More 

Arlington, TX
Level Contributor
453 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 stars Reviewed July 20, 2016 via mobile

Front desk was friendly. My room wasn't very cool so I turned it down and went to dinner, no more cooling upon returning. Cool is important in Texas in July! Front desk gentleman came up to check and messed with it asking me to wait 15 mins to cool, didn't work. They helped load me up n moved me to... More 

Helpful?
Thank BeachbumAggie
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear BeachbumAggie, Thank you for your comments regarding your recent stay at the Holiday Inn Garland. We appreciate your feedback and will use to continuously improve our service levels. We want to apologize to you for the air conditioning and room changes that you experienced. Your issues were reported to the appropriate managers to research and to find resolution. Again,... More 

Aiken, South Carolina
Level Contributor
14 reviews
3 hotel reviews
5 of 5 stars Reviewed June 29, 2016

My room was on the top floor and very quiet. The staff are extremely nice. Beds are comfortable and the room was great (water pressure in bathroom could be stronger) The breakfast was very tasty and the waitresses are pleasant.

Helpful?
Thank Stacey S
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Stacy D, Thank you for your comments regarding your recent stay at the Holiday Inn Garland. Thank you for the great review of the hotel, staff and breakfast! We were pleased that you enjoyed your stay and we look forward to your return should travel bring you back to the Garland area. More 

Kerens, Texas
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 30, 2016

Inside pool that is really nice, close to lots of places to eat, shop and near water park. They have the best cookies at night. Staff is great. Rooms are really nice and quiet. Got d parking and safe.

Helpful?
Thank kaycjackson
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear kaycjackson, Thank you for the great score and comments about the hotel and staff! I am delighted to see that the hotel exceeded your expectations and I look forward to having you stay with us again when travel brings you back to the Garland area. More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 18, 2016 via mobile

I have stayed at this hotel for a couple of nights, every other week, for the past 4 yrs and the maintenance and housekeeping has steadily declined in quality since I began staying here. The internet used to be fairly fast, but has now slowed to a crawl. About the only reason I continue to stay here is it is... More 

Helpful?
1 Thank Wmrdr
Bret U, General Manager at Holiday Inn Garland, responded to this review

Good day Wmrdr, Thank you for your honest comments regarding your recent stay and thank you for being an IHG Rewards member. I would like to personally apologize for the front office agent checking you in to the wrong end of the hallway. I will meet with the front office team to review your profile with them for your next... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 6, 2016 via mobile

They use trainees for handling the nightshift on Fridays. We called and we were like 45 minutes away to confirm our reservation and they said we have the room. Once we arrived we got the keys to the room and we went to open but would not open. I comeback downstairs and she said will change the room. They change... More 

Helpful?
Thank ram e
Bret U, General Manager at Holiday Inn Garland, responded to this review

Thank you for taking the time to share your thoughts about the check in experience and I want to personally apologize for the way our new associate handled the check in for you. Please know that I will be working with her to make sure that she has the appropriate training and that this does not happen in the future.... More 

Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 23, 2016

This hotel is top notch. The location is fantastic. Next door to a Bass Pro Store and behind the hotel are four restaurants , all are great . The staff is the best, very helpful and helped with questions s. I will stay here again

Helpful?
Thank seger01
Amjad A, General Manager at Holiday Inn Garland, responded to this review

Dear seger01, Thank you for the 5 golden stars review, we are glad you stayed with us at the Holiday Inn Garland North and we do appreciate your business. We are looking forward to serve you on your next visit, please come back and see us. Sincerely, Amjad Asaad General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Garland

Address: 5110 N President George Bush Hwy, Garland, TX 75040-2795
Location: United States > Texas > Garland
Price Range: $105 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Garland 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn Garland Hotel Garland
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