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Hilton Galveston Island Resort

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Hilton Galveston Island Resort
Hilton Galveston Island Resort
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2,060 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Galveston Island Resort
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Showing 2,028: English reviews
Reviewed July 24, 2016

The staff was very friendly and helpful. The room was located facing the Gulf of Mexico and morning sun. The room was small with 2 full size beds, not queen size, making it hard to sleep 4 comfortable. Was very warm at night with air conditioner running all night. Not my idea of an expensive weekend in the sun and...

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Helpful?
Thank Mack J
kristin s, Front Office Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your nice words about the staff. In regards to the cost, we try our best to offer a consistent product with superior staff that exceed expectations. After looking into rates for Galveston, the rates given are competitive with the other 4 star hotels on the Island. We definitely value all out guests that stay with us and...

Houston, Texas
Reviewed July 24, 2016

My wife and I rented rooms in the Hilton Galveston Island Resort and shared a cabana. This was crucial as the temp was 100. More importantly, the pool was great with swim up bar and Miss Barbara who took care of us the whole day. She didn't get off work until we left. Now that's service. Overall, the Hilton was...

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Helpful?
1Thank stevecrisler
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you for kind words about the hotel and Barbara. I will definitely let the F&B Director know what a fantastic job she is doing and make sure she is praised. Thank you once again for your kind words and we look forward to your visit in the future.

Dallas
Reviewed July 24, 2016

Stayed here for one evening pre-cruise. The place was completely booked and the staff seemed to be stressed. We are top tier Honors Members and had asked for nothing particularly "special" in our reservation other than what is in my profile but while even arriving early enough before a lot of the rooms had been picked over, I had difficulty...

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Helpful?
1Thank ron_davidson
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I am sorry to hear that you did not have a great experience at the Hilton. I have spoken to the Director of Rooms (Quinn B) and he is requesting you phone him regarding your past saty. He has assured me that on the arrivals they set rooms in accordance and all that all are set up through tier status...

Dallas, Texas
Reviewed July 24, 2016

Pool is nice. Pool bar food was not good. Paid for chips and queso but chips were very soggy. Wings were overcooked. Beds are small - full size. My toilet rain two nights but i fixed it since i knew how. Pipes also made a loud squealing noise when shower was on so tried to be courteous at night. None...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank bethg649
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I am sorry to hear that you had so many issues, but glad to hear the staff recovered on these issues and made it right. We appreciate all our business and there is no spare guests. Thank you for your kind words and we look forward to you visiting in the future.

South Houston, Texas
Reviewed July 23, 2016

We called to check on early check-in. We were told that option was to check in previous night. Temperature in room at night was warm. Couldn't cool it down. Buffet breakfast for HHonor members was disgusting.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank D3381CRgregt
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I am so sorry to hear that you had a bad experience at the Galveston Island Hotel. I have reached out the Rooms Division Manager (Quinn B) and he has asked that you contact him to discuss your previous stay and how he can make it right. Every customer counts and we need to make this right. Please phone Quinn...

Reviewed July 23, 2016 via mobile

Just wanted to take the time to let folks know that we had a great stay here at the Hilton. Hotel staff ***** Rooms Cleanliness. ****** Room Comfort ***** Pool and Pool Bartender ***** Location ***** Looking forward to returning next year. Thanks for making our stay enjoyable.

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Helpful?
Thank Larry K
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you for the kind words about the hotel and staff. We look forward to seeing you in the future at the Galveston Island Hilton.

Carrollton, Texas
Reviewed July 23, 2016

The Hilton has a good location on the Seawall; a bit down from all the noise, hassle and traffic of Paradise Pier. It's right next to the Convention Center. Well appointed rooms, nice pool area (wish there was a bit more shade), and friendly staff all at a fairly reasonable rate for the area and hotels of this class.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ekeith2000
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

It is great to hear that you had a great stay and we are doing a fantastic job. Thank you and we look forward to seeing you in the future.

Fort Smith, Arkansas
Reviewed July 21, 2016

Traditional Hilton is a safe bet...great beach location. Use Hilton app for best deals. If we go back to Galveston we will definitely stay there again. Hilton was a bright spot in area . We felt like we were in Florida instead of Galveston

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank D529NNjasonk
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your kind words about the resort. I will definitely share this with the hotel management and we look forward to you visiting again in the future.

Austin, Texas
Reviewed July 21, 2016

Hilton diamond member. Asked front desk girl if there were any available suites to upgrade to. She stated "yes", but that I had a room with an ocean view and a balcony, and the suites had only the ocean view, no balcony. I asked her which one she would prefer to stay in and she said the one with the...

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Helpful?
Thank jbeane7
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I sincerely apologize on behalf of the hotel and staff. I have reached out to the Rooms Director (Quinn B) and he has asked that you contact him to discuss your previous stay and how he can make it right. This clearly is not to Hilton standards and retraining will be taken place. Thank you for your business and we...

Princeton, New Jersey
Reviewed July 21, 2016

Hotel overall is nice with great friendly staff. Breakfast could use a little more options and internet is ok..not fast. Pool is great although it could have a little more umbrellas so guest can have some additional shade.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Philip G
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your complements on the staff and the suggestions about the hotel. I will be contacting the appropriate people and make sure that they receive these recommendations to put in place to enhance the property and service. Thank you for your business and we look forward to you visiting the Galveston Island Hilton.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $105 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hotwire, Travelocity, Expedia, Priceline, Cancelon, Hilton Hotels Direct, HotelsforEveryone, Cheap Tickets, getaroom.com, HotelsClick and HotelQuickly so you can book your Hilton Galveston Island Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#5 Business Hotel in Galveston
#5 On the Beach Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Galveston Island Resort staff and other travelers.
26 questions
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Questions? Get answers from Hilton Galveston Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay in the newer part of the hotel.”
b0nniebc, 4 days ago | Read review
“higher level floors overlooking the ocean or a balcony room. Huge hotel lots of walking if on the higher levels though”
joyannmadd, 6 days ago | Read review
“Room in the "deluxe" tower don't have a balcony. Most rooms in the old building have a balcony giving on the employee parking.”
LCD_246, 1 week ago | Read review
“Get a high floor room with a balcony Gulf view. The balcony is small, but we loved watching the sun rise.”
  • Sunrise from room.
713troyallen, 1 week ago | Read review
“Balcony rooms offer the amazing view of the ocean and smell of the sea air.”
BridgesFamilyFun, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question