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Hilton Galveston Island Resort

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Hilton Galveston Island Resort
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1,740 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Galveston Island Resort
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Showing 1,717: English reviews
Houston, Texas
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 19, 2016

My husband and I stayed at this hotel for a long weekend. We were pleased with the location, staff and free parking. The hotel sits right across the street from the seawall with easy access (both on foot & driving) to numerous dining options, the historic district, the Pleasure Pier, and Moody Gardens. We did have an issue with our... More 

Helpful?
Thank texheather
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

I'm to hear your stay on a long weekend was what you expected. Yes, free parking is always a nice plus since many hotels do charge for additional revenue. Our location as you mentioned is an extra selling point. Being centrally located it is 10minutes or less to any destination. I hope in your travels you come back and see... More 

North Houston, Texas
1 review
5 of 5 stars Reviewed January 18, 2016

Miss Megan Front Desk Rep and Mr. Jason Barrious was what I call the IT FACTOR! LOVE CARE AND IMPECCABLE CUSTOMER SERVICE. Me and My 1 year husband decided to get away on the SPUR OF THE MOMENT. We met Mr. Jason Barrious who greated us at the door and was so professional and kind towards us. Then we met... More 

Helpful?
Thank lauraD7194BU
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your review of our property stay and recognizing Meagan and Jason. We have many associates who go the extra mile to make the guest experience a great time. Customer satisfaction is very important to us at the Hilton. Appreciate the review, Mike Pistone General Manager More 

San Pedro Garza García, Mexico
Level Contributor
8 reviews
8 hotel reviews
4 of 5 stars Reviewed January 18, 2016

Well located hotel, excellent furniture and fixtures in the rooms, convenient parking, friendly staff, good internet connection, speedy check in and check out, good experience, with many shops and good restaurants nearby

Review collected in partnership with Amoma.com

Helpful?
Thank ALEJANDRO H
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your input. Yes, location is fantastic for shopping and restaurants. I appreciate pointing out our amenities we have and the service offered to our guests. We feel there are no spare customers so it is important to take care of everyone the same every day! Appreciate everything, Mike Pistone General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 18, 2016

point required for stay during winter with no one in motel....40K points ridiculous. I wish I had never booked. Parking limits, elevators to room in back of hotel "more like motel." No shuttle service except to cruise terminal. Just BAD> Do not waste your point.......if you can get room for 70 or less not a bad deal....but overall if your... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ktdufour
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

I'm sorry you feel that way since we are very well respected by both our brand and AAA being a Four Diamond property. Doing the research you were upgraded at the same room rate and extended a late checkout as well. Its disappointing that we did meet your expectations. As you can see by other reviews and our ranking with... More 

Phoenix, Arizona
Level Contributor
6 reviews
5 of 5 stars Reviewed January 18, 2016

Staff at this location exceptionally friendly and helpful. Conference group of 70 supported in multiple conference rooms (Dorothy). Restaurant Staff (Nancy, Kelly) provided excellent service during mealtimes. Gulf view was beautiful even though weather was unsettled.

Helpful?
Thank EPMT2016
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

We apologize for the late response as we wanted to thank you for your business and I will be in touch with the hotel GM to let him know of the staff that went above and beyond. More 

1 review
4 of 5 stars Reviewed January 17, 2016

I don't usually take the time to write reviews, but I wanted to mention how great the lady at the front desk, Dee, was during our stay. She was very kind and accommodating. The rooms were clean and the breakfast was great. The shuttle service to the cruise dock was very nice too. We really enjoyed our stay!

Helpful?
Thank Rebeca W
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thanks for taking the time to post a review and let us know how your stay was. I will let Dee know that she met yor expctations and made your experience a good one here. Thanks again, Mike Pistone General Manager More 

A TripAdvisor Member
2 of 5 stars Reviewed January 16, 2016 via mobile

When we arrived at the hotel we attempted to book the shuttle service to the cruise terminal for the following day but were told it was all booked up. We were told many people book well in advance and shuttle service is limited anyway but they don't tell you this in their website. Their offer of shuttle service is misleading.... More 

Helpful?
Thank A TripAdvisor Member
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

I will address these concerns with the Rooms Department. I sorry you were mislead and had to resort to Taxi service for your cruise. I hope we were able to save you some money by our complimentary parking service. I will also see who was responsible for cleaning your room and why it wasn't Four Diamond standards that we are... More 

Norfolk, Nebraska
1 review
5 of 5 stars Reviewed January 16, 2016 via mobile

Nancy Wilson went above and beyond for us top notch from Nebraska landrys restraunt in Galveston Texas I highly recommend to anybody the food is outstanding the best seat in the house is to sit outside on the terrace and watch the ocean view when you leave this place you won't leave hungry I am going to miss Texas hospitality... More 

Helpful?
Thank troy1205
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

We aim to please at our little resort getaway in Texas. I'm glad you enjoyed your room accommodations and our Palm Court food menu. Please come back soon. Mike Pistone General Manager More 

Carrollton, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 14, 2016

We stayed here during the Christmas holiday. The room was nice and very clean. The food was also good in the restaurant. All the amenities were great. We will definitely stay again. Restaurants like Landry's Seafood and Rainforest Cafe are across the parking lot of the hotel. The beach is right across the street. Enjoyed the stay.

Helpful?
2 Thank oscar l
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Location of our property to Restaurants and the beach is important to our guests. Thank you for staying with us and giving a review of your positive experience here at the Hilton. Mike Pistone General Manager More 

Dallas, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 14, 2016

Front desk staff was very helpful all the way. Megan went out of her way to accommodate our needs. We booked two rooms for a family trip which were upgraded to a suite. That was a delightful surprise! The Gulf view and seeing the ships lined up in the horizon is more than pleasant. It was a cold windy day... More 

Helpful?
1 Thank Safedude
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

I appreciate the comments of your upgraded stay. Thank you for recognizing Megan. She is becoming a great leader at our front desk. I'm sorry the weather did not cooperate. Perhaps you might consider a Spring or Summer visit. Mike Pistone General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $114 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Galveston Island Resort 2.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 On the Beach Hotel in Galveston
#4 Spa Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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