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Hilton Galveston Island Resort

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Hilton Galveston Island Resort
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1,893 Reviews from our TripAdvisor Community

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Showing 1,862: English reviews
Dallas, United States
Reviewed 4 days ago NEW

Encountered poor customer at Check In and Check out. The Heat / AC system did not work in my room. They were not empathetic to the problem, and upon reporting the issue, I did not see where they even notated the problem so that it could be fixed prior to the next guest. They certainly do not represent the expectation...

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Helpful?
Thank roberthO9268JL
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

After reading these comments I an taken back of what has occurred and I sincerely apologize for this. I do ask when you get a moment can you please contact me (Quinn B) at the hotel so we can discuss your stay and how I can make it right. Once again we do apologize for any inconvenience and we look...

Plano, Texas
Reviewed 6 days ago NEW

We traveled to Galveston the night before leaving on a cruise. The value of the hotel room and the price for parking was great. The service we received was excellent. We plan on visiting this location again very soon & ofte. The hotel room view was beautiful.

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Helpful?
Thank nicolewG2569NB
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the hotel and staff. We strive hard to offer a consisitant product with exceptional service. We look forward to you returning in the near future.

Hawkins, Texas
Reviewed 6 days ago NEW

When I first got out of the car, I was greeted by the young men that park the cars. He was very polite and told me to park the car and go in for reservations. The young lady greeted me at the desk was very polite. She gave me my room keys, I started for the room. On the way...

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Helpful?
Thank j0ycetayl0r
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

This is great to hear that our staff is genuinely cares for our guests. Thank you for your kind words about the hotel and staff. We look forward to you returning in the near future and exceeting your expectations again.

Reviewed 1 week ago

This hotel has easy access to the coastline. It's clean and definitely is worth the stay! It's right down the street from the pier and many local hotspots. The pool area is beautiful! The staff are friendly and helpful. We always came back to a clean room! Vanessa made sure we had a spotless room and if we ran into...

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Helpful?
Thank Shawn S
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for letting us know of the experience you had and the service you received especially from Vanessa. I will be sure and let the Housekeeping Director know so she can be praised. Thank you once again and we look forward to you visiting in the near future.

Dallas, United States
Reviewed 1 week ago

enjoyed another great weekend at your hotel..friendly staff, clean rooms, great location for our interests...have you ever considered offering a deal for your restaurant? might I suggest that the cleaning staff wipe off the table on balcony for new guests.....

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Helpful?
Thank Gary S
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your kind words about the hotel and staff. We appricate all our guests as there are no spare customers. Thank you once again and I will be sure and pass the comments on to the F&B manager.

Reviewed 1 week ago

My Mom and I took a 2 day getaway trip away from Houston of the Thanksgiving weekend. We chose were spontaneous and chose to stay at the Hilton on the Seawall. Brittany the front desk was so helpful and sweet. She gave us a room key to preview the room she had for us. It was great a great view...

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Helpful?
Thank konnie l
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the hotel and resort. We appreciate all our guests letting us know how we are doing. Thank you once again and I will be sure and let the Front Office manager know of the great work Brittany is doing. We look forward to you returning in the near future.

Fort Myers, Florida
Reviewed 1 week ago

most people won't take the time to listen let alone to remember a guest who hasn't stayed with them for over a year but not Miss Elsa. that sweet little gal is one of a kind, she remembered us by name, remembered where we liked to stay in the hotel made sure we had coupons for next door and always...

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Helpful?
Thank brianwilliams347
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

This is great to hear that our associates are doing a superb job. I will be sure and let our Front Office managr know so she can be praised. Thank you once again and we look forward to you visiting in the near future.

Reviewed 1 week ago

Excellent! Room was clean, every employee was friendly with a smile and a warm greeting. Beautiful. Pool was heated!!! Enjoyed the RainForest Cafe next door. Location excellent for the beach and close enough to The Strand.

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Helpful?
Thank V2482ZKsarahg
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your kind words about the hotel and resort. We strive hard to offer a consitant product with exceptoional service. We look forward to you returning in the near future.

Bella Vista, Arkansas
Reviewed 1 week ago

I would highly recommend this hotel and their staff. The location was perfect to enjoy the beach and restaurants are nearby. The rooms were clean and comfortable. The pool is four star resort to be enjoyed by all ages. Full service on site.

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Helpful?
Thank maryanns478
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your kind words about the hotel and service. We appreciate all our guests as there is no spare customers. Thank you once again and we look forward to you visiting in the near future.

Houston, Texas
Reviewed 1 week ago

All staff members were friendly, helpful and made me feel welcome. I never passed a staff member that didn't say "Hello" or ask me if I needed anything. The rooms were clean and maid staff were very thorough. I would highly recommend this hotel!

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Helpful?
Thank retiredot
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for letting us know how our staff is doing especially Chris. I will be sure and let the bell captain know so he can be praised and others in the team know of what a great team member they are working with. Thank you once again and we look forward to you visiting again.

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $90 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Orbitz, Booking.com, Priceline, Hotels.com, Odigeo, HotelsforEveryone and Travelocity so you can book your Hilton Galveston Island Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 On the Beach Hotel in Galveston
#4 Spa Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Galveston Island Resort staff and other travelers.
22 questions
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See all questions (22)

Questions? Get answers from Hilton Galveston Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I was asked if I preferred staying on the low or high floors. That was a first for me!”
 of 5 bubbles j0ycetayl0r, 6 days ago | Read review
“403 was a good room; idk about the rest”
 of 5 bubbles shawns975, 1 week ago | Read review
“Good Customer service, Nice views, good price”
 of 5 bubbles konniel561, 1 week ago | Read review
“tower rooms are nice a quiet with a spectacular view”
 of 5 bubbles brianwilliams347, 1 week ago | Read review
“Ask for a room, with a balcony overlooking the pool on 2nd floor or higher. Great view of the Gulf of Mexico!”
 of 5 bubbles retiredot, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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