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Holiday Inn Express Gainesville

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86 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Gainesville
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Showing 86: English reviews
Jacksonville, Texas
Reviewed February 2, 2014

Kalee Lancaster did a spectacular job of treating us with respect. She was more than willing to accommodate us anyway she could. She went above and beyond to ensure the best vacation lodging possible. She also helped book a reservation for the next place we were headed. This saved us time. She is a very wonderful lady, and the hotel...

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Thank Colt D
Holliday, Texas
Reviewed December 16, 2013 via mobile

Perfect breakfast options, clean place and great staff. This place was perfect for our trip! They even helped us find our place we were going for supper. We really appreciate the people! We didn't use the exercise facility but it was nice to see they had one for the future.

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Thank steveandsabrina
Dallas, Texas
Reviewed November 11, 2013

Upon check in there were 3 people at the front desk. None wearing name tags. They were friendly anbd polite. While discusing the Inn a young woman who stated she was the manager told me that "We are a tatoo friendly property". Not a good image to me. My room was fine except the bedding was old and worn out....

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2Thank Bob H
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear Bob H, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. Let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We...

Pearland, Texas
Reviewed November 4, 2013

I was staying in Gainesville to gamble in OK. Hotel was easy to access from I-35, clean, friendly and quick staff, acceptable morning breakfast, and the parking seemed pretty safe. Not a place to go if you are just looking to go somewhere, but if you are either passing through Gainesville or have other things to do during the day,...

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Thank Evan K
Hudson, Wisconsin
Reviewed October 26, 2013

I've begun to realize that many of these holiday inn express hotels are really older hotels, with updated lobbies. I've stayed at several of these hotels that were beautiful, very nice rooms, very comfortable beds. I've also stayed at many that were similar to this one, old dated decor, and just an old feeling. Overall, it was fine I suppose...

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2Thank LfeisGood
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear LfeisGood, We appreciate your feedback regarding our property. We work very hard to ensure our quality and services are superior. It sounds like we fell below your expectations. We are deeply sorry you found our hotel less than satisfactory. I have taken note and wish to thank you for all your valuable comments. These are of great importance to...

Dallas, Tx
Reviewed October 2, 2013

Stayed here one night while going to the casinos to have some fun. Our initial experience was somewhat ok. The check-in process was unprofessional to say the least. Both myself and my GF have worked in the industry and something that should never be done is exclaim the room number to a guest, one should point. On departure the front...

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2Thank p_skillet
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear p_skillet, Thank you for writing a review about your stay. It was unfortunate to see this experience was not up to the standards you have come to expect as our guest. We take all reviews positive and negative very seriously, and your feedback will help us with periodic evaluations of the hotel. We would like to address this with...

Hudson Oaks
Reviewed September 23, 2013

This is a nice place to stay; always had good customer service, nice continental breakfast, convenient location (at least to WinStar!), clean and comfortable rooms the last time we stayed there. But the price got out of hand; used to stay for about $85 a night (that was for two couples)-now is much higher than that. This has forced us...

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Thank Dan S
Oklahoma City, Oklahoma
Reviewed September 16, 2013 via mobile

Luckily we stayed in an ADA room. Very room and nice. Beds were comfy, nice separate couch area, high def flat screen, microwave, fridge, sinks, cabinets with paper goods. Breakfast was okay. Typical free breakfast. The pancake machine was fun to watch. The pool wasn't open at 8am like it stated. The hot tub was closed during our visit. I...

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Thank Xtina36
Austin, Texas
Reviewed September 11, 2013

Everything about this hotel was bad. The evening desk clerk on 9/4 has no idea what customer service is. She was rude, rolled her eyes at my question and couldn't wait to get rid of me so she could return to visiting with the guy who was hanging around for a long time. My room was on the end of...

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1Thank Jeannette B
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear Jeannette B, Thank you for the candid review of our property as this will guide us in making the right decisions. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that the issues you have raised about the cleanliness of the room and the level of service you have...

Newport News, Virginia
Reviewed September 11, 2013

Have stayed at many Holiday Inn Expresses and this is not one of my favorite. As a member I did not receive the customary gift I have gotten at others upon arrival. The rooms were clean but no attention to detail in the fit and finnish. We had a microwave and room fridge which was nice to have. The complimentary...

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1Thank Ken C
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear Ken C, Thank you for being an IHG Rewards Club member and for leaving us a feedback. It is very nice to know that you have noticed the cleanliness of the room. On the other hand, I sincerely apologize for the unsatisfactory service you have experienced during breakfast. Rest assured that your comments will be looked into and take...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Gainesville. We feature an elegant three-story interior corridor layout with easy access from Interstate 35 and Highway 82 in historic downtown Gainesville, Texas! With dozens of dining, shopping and entertainment choices just minutes away, our hotel is the perfect rest stop. Winstar Casino is less than seven miles away. Complimentary shuttle Fri-Sun. We are at the heart of antique shopping in the downtown Gainesville area. We are located just 2 miles from the Gainesville Outlet Mall and only 0.5 miles from the Frank Buck Zoo. North Central College is just 1 mile away. Whether you are relaxing in our indoor heated pool, enjoying the complimentary breakfast, whirlpool, dry sauna, fitness center or the free high-speed Internet access, you'll find our hotel is the perfect retreat away from the hustle and bustle of the business office. We're close to major local businesses like Weber Aircraft, Molded Fiber Glass, Spraylat, Polypipe, Complete Energy, Carol Rose Quarter Hoses and Babcock Ranch. We also can host your upcoming meetings in our spacious executive boardroom, our large meeting room or our breakfast area. Don't forget to check-out our free hot breakfast bar in the morning, featuring gourmet coffee, the best cinnamon rolls, omelets, bacon or maybe even a helping of good old country biscuits and sausage gravy! Join us on your next visit to Gainesville, Texas and Stay Smart! ... more   less 

Additional Information about Holiday Inn Express Gainesville

Address: 320 N Interstate 35, Gainesville, TX 76240-6407
Location: United States > Texas > Gainesville
Price Range: $115 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Gainesville 2.5*
Number of rooms: 66
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Also Known As:
Holiday Inn Express Gainesville Hotel Gainesville
Holiday Inn Gainesville
Gainesville Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Gainesville staff and other travelers.
2 questions
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over a year ago
Miami Shores, Florida
over a year ago

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Questions? Get answers from Holiday Inn Express Gainesville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms at ends of halls with no stair access nearby are quieter.”
 of 5 bubbles lenoresboy, Dec 6, 2016 | Read review
“wait until they are remodled”
 of 5 bubbles 454kenh, Apr 21, 2016 | Read review
“Not near the elevator, ice machines, or stairways.”
 of 5 bubbles 193PaulC, Sep 7, 2015 | Read review
“Find another hotel”
 of 5 bubbles richardmB6727SC, Jul 28, 2015 | Read review
“Higher floors away from the elevator are the quietest.”
 of 5 bubbles precastman, Jul 1, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question