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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Omni Frisco Hotel
More questions?
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 25 hotels in Frisco
Location
Cleanliness
Service
Value
Travelers' Choice
Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airports, the new Omni Frisco Hotel is more than just the official hotel of the Dallas Cowboys, it’s the new social hub for great food, fun and nightlife. Enjoy posh boutiques, craft cocktails at Neighborhood Services and the vibe of the Edge Pool deck with its amazing views. Featuring 300 guest rooms and suites, this 16-story hotel serves as the cornerstone of The Star, anchored by the Dallas Cowboys World Headquarters. Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for your next event. Omni Frisco Hotel captures the energy and future of this North Texas city, making it a location you’ll never forget.
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Room & Suite (51)51
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Valet parking
Paid private parking on-site
Wifi
Paid internet
Hot tub
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Wine / champagne
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Location
Full view
73Somewhat walkable
Grade: 73 out of 100
44Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
11 Cowboys Way, Frisco, TX 75034-1962
Getting there
Rental CarsSee rental cars from $35/day
323Reviews7Q+A26Room tips
Reviews
Traveler rating
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Popular mentions
I have stayed here 3 or 4 times. This time did not feel quite as much like a luxury hotel as it has in the past. I felt like the beds were not as comfortable and the linens weren't quite as nice. In the past, I have stayed on the street side of the hotel, which I find to be quieter than the side that faces Ford Field. I felt it was a bit noisy being on that side this time. As a rule, I find that Omnis are sometimes noisier than other hotels in the same price range, many times I can here people talking in the hallways late into the night. Don't get me wrong, this is still a very nice hotel and you can't beat the area for having a variety of restaurants right there within walking distance. The Neighborhood Services restaurant was only open for dinner and not for breakfast during our stay due to changes made for COVID. That was a bit of a disappointment as we normally like to eat breakfast there before checking out.…
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Date of stay: November 2020
Rooms
Cleanliness
Service
Helpful
Hotel's Favorite
I spent five nights in this hotel and it wasn't enough! The front desk staff was professional and informative! Jessica was so helpful answering all our questions and giving us recommendations on where to eat and things to do in the area! The rooms were spotless, the pool and drinks were luxurious in every way and each staff member went above and beyond! I highly recommend the Omni and look forward to returning in the future! Thank you Caser for taking great care of us!
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Date of stay: August 2020Trip type: Traveled with friends
Helpful
Response from Elyse Callison, Marketing at Omni Frisco Hotel
Responded Aug 26, 2020
We’re thrilled you enjoyed your stay! Thank you so much for your kind remarks commending Cesar and Jessica and for taking the time to express your appreciation for the service rendered. Our team is passionate about providing exceptional service. I have shared your feedback with our leadership team to ensure our staff is aware of the great job. We hope to welcome you back soon for drinks poolside. Thank you again for your review!
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Cowboy fan or not this place is a "touchdown". From check in to check out was treated to such hospitality. Was greeted I believe by Sandy who set the standard for our experience. She explained all the amenities with grace and charm. Amid the Covid 19 challenge's, which limited experiencing all the things the Star at Frisco has to offer, the hotel by far was still an experience. Our room was well kept, clean and provided great views as promised. All the Cowboy memrabilia and color scheme definitely brought a sense of pride for fans like ourselves. All the staff seemed to be true fans as well. Talk about going above and beyond, one of the shops was closed, but Ceasar took the time to open the doors just for us to quickly browse and get a few photos!. Everything you could want to experience is in walking distance which was a great convenience not to mention the complimentary parking provided. For a great getaway I definitely recommend the Omni Frisco....go Cowboys!…
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Date of stay: November 2020Trip type: Traveled with friends
Helpful
Response from Elyse Callison, Marketing at Omni Frisco Hotel
Responded 2 weeks ago
Thank you so much for sharing your recent experience. We are thrilled to know we scored big with you! Thank you so much for your kind remarks commending Sandy and Cesar, and for taking the time to express your appreciation for the service rendered. Your correspondence has been forwarded to the General Manager of the hotel to give accolades to them both. The health and safety of our guests and associates has always been, and always will be, our top priority and we are glad that was your experience while staying with us. We can't wait to welcome you back at the official hotel of the Dallas Cowboys.
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My family and I visited this October. Everything was impeccably clean and safe. The staff was friendly and everyone was wearing a mask. We ordered neighborhood services and the food was awesome! We will be back to visit again
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Date of stay: October 2020Trip type: Traveled with family
Helpful
Response from Elyse Callison, Marketing at Omni Frisco Hotel
Responded 4 weeks ago
Thank you for the review! Our team is passionate about providing exceptional service. The health and safety of our guests and associates has always been, and always will be, our top priority. We are so glad we were able to meet your expectations on our cleaning protocols. We can't wait to see you again!
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+1
This was our second time. First in January and everything was fine. This weekend however was appalling. I will never go back! I would only recommend it if you want to get Covid. Not many guests were wearing masks. When I asked the front desk girl why it wasn’t recommended, she was snarky and said “it’s the law!” Then some guy at the front desk with his nose hanging out of his mask said, ,yes, the Governor said that the public didn’t need to wear masks. Really because I thought the law since July and as of 4 days ago was it is required in public. There no signs at all about masks. They should at least wear masks in the lobby! As Omni’s safe and clean policy states that face masks are required for staff in public areas, see above, they don’t wear them over their nose and when no one is directly in front of them at the front desk, the masks are down. Now for the worst part, again as per their safe and clean policy about regularly sanitized high traffic areas, they are 100% not following these rules! We went to sit outside the bar because Neighborhood services were busy but every single table was littered with dirty glasses. Then asked someone at neighborhood services to clean them, I was told no, because they had gotten drinks from them at the bar but are not working in that area. So how long the tables were left like that, I’m not sure. It was the same thing inside, dirty unsanitary tables! Then the floors weren’t vacuumed for a few days . The landing area off the elevator on floor 13 was filled with dog hair and someone’s lost hair extension, see pictures below. It was so gross! I guess that’s not consider a high traffic area? Sorry Omni, you’re a disgrace!…
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Date of stay: October 2020Trip type: Traveled on business
Rooms
Location
Service
Helpful
Response from Elyse Callison, Marketing at Omni Frisco Hotel
Responded Oct 7, 2020
Thank you for your comments Sherri. I’m sorry to hear about your recent experience and understand your frustration with the areas within the hotel. At Omni Frisco, the health and safety of our guests and associates has always been our top priority. This is not indicative of the level of cleanliness the hotel typically provides. Our team is passionate about providing exceptional service, but it is clear we fell short in this case. Signs reminding guests to wear face coverings and practice social distancing are visible throughout the hotel. I have shared your feedback and images with our leadership team in order to facilitate further review. Please don't hesitate to reach out to us, if there's any additional feedback you'd like to share with us. Again, we apologize for your experience.
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PRICE RANGE
$152 - $446 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasFrisco
NUMBER OF ROOMS
300
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Claim Your Listing Frequently Asked Questions about Omni Frisco Hotel
Which popular attractions are close to Omni Frisco Hotel?
Nearby attractions include The Star (0.2 miles), Texas Sculpture Garden (0.6 miles), and Play Street Museum - Frisco (0.7 miles).
What are some of the property amenities at Omni Frisco Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Omni Frisco Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Omni Frisco Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Omni Frisco Hotel?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Omni Frisco Hotel?
Conveniently located restaurants include Tupelo Honey, Cow Tipping Creamery, and City Works - Frisco.
Are there opportunities to exercise at Omni Frisco Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Omni Frisco Hotel have an airport shuttle?
Yes, Omni Frisco Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Omni Frisco Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Frisco Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Frisco Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.