Where do I even begin? First, when I pulled up, the front driveway was so packed with cars I could barely squeeze my car in. I waited 5 minutes for valet. When someone finally came, rather than offering to take my luggage up to the room, I was asked whether I needed a cart. I asked that the luggage be brought to my room and it was done, but this should be offered instead of a cart. When I arrived at my dated and worn room, the refrigerator and kettle that I had called to request the day before was nowhere to be found. I was assured that these would be placed in the room for my arrival but evidently that didn’t happen. The room was loud with road/highway noise, making it difficult to sleep well. I had a package delivered a couple of days into my stay and had to call the front desk and bell desk several times to enquire about its whereabouts. Each time, I was assured I would receive a call back. Nobody ever called me back. One time, I requested the person’s name, thinking that would help. It was Jackie from the front desk. She apologized for the runaround and sounded like she truly wanted to help. When she didn’t call back after 15 minutes, I called the front desk again. “Jackie went home for the night”, I was told. I was in disbelief. The following day, I returned home from working all day only to find out housekeeping never bothered to come. I had been gone from 7:00 AM-6:30 PM and nobody ever came. Unbelievable. I called the front desk and asked to be put through to housekeeping and nobody answered. I called the front desk back asking for the voicemail for the housekeeping manager. They said they couldn’t help me with that but would pass along the message that I never received housekeeping services and have the manager call me back. I won’t hold my breath. I work remotely for a company in Fort Worth and this was my first of many business trips in. This is certainly my last time staying here. The place is old and run-down and the staff sucks. The level of service is incredibly poor for a 4-star hotel. I plan to try the Hyatt Place TCU next time and I’m certain I will find a higher level of service at this 3-star hotel.…
Those of us who have traveled for business during the pandemic are used to poor service, however The Omni Fort Worth aced it. They were packed with an FFA convention, but didn't miss a beat. Everything was fast and right. Special call out to Alfredo at valet parking. I was on my way to my morning meeting on time due to his quick service. 🙃
Pay for upgrade rooms was not granted very misleading Pay for the upgrades pay for that serves the hotel had no idea reservation said I did baby sleeping do not waste your time or money because it won’t happen. Waste of time. I spoke to Rebecca who did not care nor did she care to get it resolved.
I had 3 wonderful concierge service men, Juan, Israel, and Alfredo (I believe those are their names) who answered my questions regarding the city. They were kind, knowledgeable, and very helpful. A pleasant way to check out of Omni hotel
Booked a night stay in November. Arrived for the stay and was told the online booking system booked room for the day of my reservation booking, the day I purchased. Front desk wouldn’t refund the night stay or even accommodate us that night. Online booking system needs work.