I booked a room, dinner, valet parking, and a spa treatment as a gift for a friend. She really enjoyed the hotel. She loved her massage at the spa, and she said dinner at Whiskey & Rye was good. I’m glad she enjoyed her stay so I definitely feel like it was worth it, but this is my first time dealing with a luxury hotel and I’m a bit surprised that everything seemed so difficult. For starters, I booked the room online. I called to confirm I’d done so correctly because it was a gift and I didn’t want any problems. Initially, I was told the room needed to be in my name and that my friend could be listed as an extra person in the room. I was told that the manager would email me a credit card authorization form and that I’d need to fill it out and fax it back by a certain date. I never received a form so I called back. I was told that the room needed to be in my friend’s name and that I’d be emailed the authorization and I could email it back when I filled it out. I got an authorization link but it wasn’t a form I was meant to fill out, it was just for prepayment but it was listed for $0. I called back again and asked to talk to a manager just to make sure there wouldn’t be any issues. He set me up with everything and said he’d email the authorization. It never came through so I had to call back. Eventually, I got the proper authorization link and prepaid. My friend had no issues with her stay. One thing I found annoying was that I prepaid for a 50-minute massage at the spa. I also paid for a $50 activity credit for dinner. I noticed I was overcharged and my friend said her card was charged as well despite the manager assuring me they just needed her card on file, that I’d be the only one with charges for the accommodations, taxes, and incidentals. Again, I had to call several times and ended up never being able to speak to who I needed to. I emailed corporate and I got connected to who I needed to, but it’s a process and each email reply takes 24-48 hours. I was told that the massage actually costs $50 more than the credit I’d paid for, which seems misleading. I’m not sure why they wouldn’t attach a monetary value to the spa credit instead of advertising it as a fully paid 50 minute massage. Because of that, the credit I’d purchased to cover dinner was applied to the spa treatment, which meant I’d paid $52 for dinner out of incidentals. It’s not a huge issue, but it just feels misleading. The charge on my friend’s card also fell off and I was told that someone should’ve explained she’d have a hold placed on that card in the event of damages. No one did, and I would’ve paid more toward the room and incidentals initially if I’d known that. I’m really glad my friend enjoyed her stay but I don’t know if I’d feel inclined to book here again in the future. The added packages seem more like a headache than just paying for stuff outright. Overall, I wish things were communicated more clearly because it was a confusing process and not something I really want to deal with when I’m spending roughly $650 for a one night stay and services.…
We stayed here 3 nights for Cowtown unplugged, it was great. Valet service was awesome, guest services were great. Hotel was clean and ver nice. Everything was very nice, lots to do within walking distance.
The Papa Bear is doing it again! Reviewing another hotel, especially for my 55 and above followers. If you are new to the Papa Bear, I review destinations with an eye to those of us who are older and especially those of us traveling with grandchildren. My reviews are based on a scale of 1 Papa Bear which stands for ‘beware, major problems exist’ up to 10 Papa Bears for ‘outstanding, perfect, supreme’. For this review I am looking at a recent stay with my church group at the Omni Hotel, 1300 N. Houston Street, Forth Worth, Texas. The summary score is 9 Papa Bears and that’s rare indeed. I CAN STRONGLY RECOMMEND THIS HOTEL. Most of the hotels I review are only 6 Papa Bears in overall score. That 9 Papa Bears overall score for the Omni breaks down as follows: STAFF scores 10 Papa Bears! The Omni staff goes all out to make the hotel stay a wonderful experience. Since this stay was a group stay for my church, my first hotel contact was Lynne Jones, as she helped me to set up my group account. Besides doing a flawless job with the accounting details, Lynne was extremely helpful in directing me to the next contact, Ashley Coats in Reservations, who did a perfect job in getting my group exactly what I needed. Both Lynne and Ashley went far beyond the call of duty and that is a fantastic reflection on the hotel itself. On the day of arrival Faith at the front desk was outstanding as well as a Mr. Love (I can’t remember his first name…sorry). Jackie Jakeway @ the hotel’s Cast Iron Restaurant was likewise outstanding in displaying great service and helpfulness. Larry Auth, the hotel’s General Manager, has assembled a great team. The staff takes a cue from the way the General Manager runs the hotel, so Larry, thanks for making this Omni a true rare find. RESTAURANTS scores 9 Papa Bears! You have a choice of hotel restaurants at the Omni and all are phenomenal. The food quality, taste, presentation, and service is way above. My personal favorite was the breakfast buffet at the Cast Iron with a great selection and omelets. Jackie Jakeway does a great job in making sure each person is well taken care of at her restaurant. The only reason for a 9 Papa Bear instead of a 10 Papa Bear is the absence of any low-cost food options at these restaurants. I realize grandparents must sometimes look at their budget and the lowest food options inside the Omni for a complete meal would be around $12 per person and that is above my definition of low cost. There is a Subway and Domino’s within walking distance for those folks looking for $10 and under. CLEAN & SAFE scores 9 Papa Bears! The cleaning staff does a super job in keeping the rooms clean. I did my customary ‘white glove’ test to those areas that are often neglected at hotels and the Omni showed only slight dust, mainly behind the TV. The common areas of the hotel were well kept and maintained, especially the convention area. CONVENTION AREA scores a 9 Papa Bears! The convention area that is part of the hotel is located mainly on the second floor and some rooms on the third floor. This central location makes it easy on attendees to go from room to room. The staff maintains plenty of cold-water dispensers and plastic cups. Our overall group numbered around 1,400. The only negative is the lack of a LARGE common area for those people waiting to go inside a room. The noise factor was caused by having several hundred people waiting to go inside the rooms. ROOMS scores a 9 Papa Bears! The rooms for my group all came with two queen size beds. Each room had a large TV, working desk, small refrigerator that was very cold (yeah!), large closet, and large bathroom. The toilet and sink are inside the bathroom with the tub/shower. The hotel has PLENTY of hot water, even on those days when most of us were taking a shower near the same time. The towels were large and in great condition. The only negative is the lack of a comfortable desk chair. The chair that comes in the room is a standard chair (no wheels) and is not very comfortable for working. PARKING scores a 8 Papa Bears! The only parking available at the hotel is valet parking. The cost is in line with most valet services. I was pleasantly surprised at the efficiency of the valet staff. Even though they had hundreds trying to leave all at the same time, my car was delivered in less than 10-minutes. There is a city garage about 3-minutes from the hotel with a cost of $22 per day but no in-and-out privileges. The score of ‘8’ Papa Bears is a reflection of the absence of any free parking. LOCATION scores a 8 Papa Bears! The downtown Ft. Worth location is great for those folks attending a convention either at the hotel’s convention center or the city’s convention center across the street. I’m not sure how often the city’s convention center is used. The hotel’s location features a nice walking area, mini-park, and a free downtown shuttle bus. The absence of several convenient fast-food options (only Subway and Dominos within walking distance) results in a score of 8. POOL AND EXERCISE AREA-no score due to lack of time to check it out. I received many good reports but cannot score this since I was not there. SPECIAL REQUESTS scores a 7 Papa Bear. All of my special requests were handled flawlessly and quickly except my request for a wake-up call that never arrived. WI-FI scores a 5 Papa Bear. Signing up as a loyalty member (free) scores free wi-fi service that is described as ‘deluxe’. There is a ‘premium’ service that would cost about $5 per day extra. The deluxe service ranged from 4 MBPS to 9 MBPS (based on 10 Speedtest readings at various hotel spots). In an age where most people enjoy fast internet (I’m chugging along at 280-300 MBPS at my house), internet speeds under 10 MBPS are common at most hotels. This is the one area the Omni (and most other hotels) could step up their service. I recently stayed at a DoubleTree and their internet was over 100 MBPS.…
My daughter and I had a wonderful visit to the Omni in Fort Worth after the NCAA gymnastics championships. The rooms were recently updated and were clean and comfortable. The service was great. I received a free drink ticket for the Whiskey and Rye bar where we had a good (late) dinner and glass of house wine. Breakfast in the morning was delicious. We will definitely stay here any time we come to Fort Worth to visit.
Not a typical Omni. It appears to be an older hotel that Omni bought and attempted to revamp but failed. Feels old. A/c doesn’t work well. It’s set to 60 but feels like 78 - woke up sweating. Toilet makes loud gurgling noises throughout the night. Alarm in room went off at 6 am. You can hear everything in the hotel. Nothing provided in the room - no water, q-tips, etc. No water stations on the floor or in the lobby. Not enough people working the front desk, but they are friendly. Bed and pillows are comfortable.
The valet was super busy but Will kept it moving quick and we got our car so fast. The process was easy and well run! So happy w the experience. All of the folks we came in contact with were very friendly.
We were here for a convention. The hotel is very nice. Check in was quick, easy and done by a friendly employee. Our room was nice. It included a refrigerator, keurig coffee maker, robes, safe, and the usual hotel furniture. Molly the free trolley stops out front. You can ride it around downtown. A mask is needed for it. We went into Whiskey and Rye for a drink. The avocado toast at Cast Iron was the best I’ve ever had. Pool area was nice. The pool bar was not open yet. Fitness center had lots of room and equipment to work out with. I would highly recommend this hotel.
I came to visit for the teacher convention and I had my hands full I was trying to carry a table and chairs across the street and was clearly struggling. I see a young man running towards me saying he will help me across the street. He kindly grabbed my foldable table and 2 chairs and walked into the door of the event! Thank you so much Alex I will definitely remember your kindness! Great service of the valet guys!
These are the associates who deserve an award for going above and beyond their normal expectations: Alfredo, Marco, Israel, and Cam. Please acknowledge these superb individuals for their excellent customer service?
Where do I even begin? First, when I pulled up, the front driveway was so packed with cars I could barely squeeze my car in. I waited 5 minutes for valet. When someone finally came, rather than offering to take my luggage up to the room, I was asked whether I needed a cart. I asked that the luggage be brought to my room and it was done, but this should be offered instead of a cart. When I arrived at my dated and worn room, the refrigerator and kettle that I had called to request the day before was nowhere to be found. I was assured that these would be placed in the room for my arrival but evidently that didn’t happen. The room was loud with road/highway noise, making it difficult to sleep well. I had a package delivered a couple of days into my stay and had to call the front desk and bell desk several times to enquire about its whereabouts. Each time, I was assured I would receive a call back. Nobody ever called me back. One time, I requested the person’s name, thinking that would help. It was Jackie from the front desk. She apologized for the runaround and sounded like she truly wanted to help. When she didn’t call back after 15 minutes, I called the front desk again. “Jackie went home for the night”, I was told. I was in disbelief. The following day, I returned home from working all day only to find out housekeeping never bothered to come. I had been gone from 7:00 AM-6:30 PM and nobody ever came. Unbelievable. I called the front desk and asked to be put through to housekeeping and nobody answered. I called the front desk back asking for the voicemail for the housekeeping manager. They said they couldn’t help me with that but would pass along the message that I never received housekeeping services and have the manager call me back. I won’t hold my breath. I work remotely for a company in Fort Worth and this was my first of many business trips in. This is certainly my last time staying here. The place is old and run-down and the staff sucks. The level of service is incredibly poor for a 4-star hotel. I plan to try the Hyatt Place TCU next time and I’m certain I will find a higher level of service at this 3-star hotel.…