If you don’t mind the sound of a freight train rolling through your living room every few hours, this is the place for you. I have never tried to sleep in such a noisy hotel room. The hotel must have no insulation- in addition to the train, the guest above me has been stomping for the last four hours and I can hear every single footstep. I think they must be wearing boots with spuds clacking on the floor. Lastly, the construction is not limited to one location. We came in the back door, next to a pile of construction materials, because the front lobby is completely closed off for renovations. Surprisingly, construction workers were lying on the floor resting at the elevator lobby on our floor earlier this evening. A bit disconcerting and I am surprised Marriott allows this. In short, stay away from here unless you absolutely have to stay in the Culture District. And if you must, bring ear plugs.…
We have stayed several times at this hotel. It is in a great location for visiting the museums and gardens in the cultural district. The front desk staff were very warm and welcoming. However, there were several small problems which indicate a lack of attention. The counters in the kitchen were very sticky with food. Several lightbulbs needed replacing. The toiletries were empty indicating they had been used but not replaced and it might be time for some new sheets- ours were threadbare. Many hotels have "slip proofed" the bathtub either by resurfacing or use of mat. The tub was very slippery and I had to hold onto the grab bar the entire time I was in the shower.
I have stayed hundred of nights at Marriott/Sheraton properties and Rachel Ickes, Director of Sales is among the best I have encountered! The location is convenient to the Stockyards, Downtown and the 7th street vibe is great. Rooms are clean, well appointed, roomy, with full size fridge and nice kitchens. Parking is plentiful, easy in and out. Nice walking areas with park near by and dog friendly. Pool area is well furnished with lots of greenery. I have stayed here in the cold winter and hot summer. Heat/AC works well. This review is based on several stays. Enjoy!
This hotel has water damage that is obvious and clearly they don’t care about fixing. The location was great, front desk was kind but room was gross. Has a strange smell and the hot plate which we chose this place for was broken. Very disappointed.
Our room was well maintained and very clean. The staff was super friendly and professional. We felt safe with the Covid precautions they had in place. My favorite part was the bed - so comfy! I highly recommend staying at this Residence Inn.
This is a very nice hotel in a great location. The rooms are clean and comfortable, the breakfast area was roomy and tasty, and the service was very good. I really enjoyed my stay at the Residence Inn
Reasons not to return... -water pressure in the shower was feeble. -$12 a night parking fee for surface lot. Parking pass is needed to avoid towing. -exercise room had one (!) treadmill. One. Very small room. Maybe the worst fitness room I’ve seen at a Marriott property. -breakfast spread was mediocre at best. Eggs were not good at all. -no benefits for being a high level BonVoy member. I’d choose to stay at either Hilton property on the other side of the interstate and closer to TCU in the future. I won’t be back.
I just don't understand why you charge $12 for parking when you have an open lot that is 3/4 empty all the time. I'm a Titanium Elite member sitting on over 1.2 MILLION Marriott Points - do you think I could one of those "promised" suite upgrades in a hotel that's 90% empty? Nope. My hotel notes for this trip: Room was small, TV was smaller - and tucked under a cubby hole in the bedroom on a dresser. this was the dumbest layout of any room I've ever been in and I've been in thousands - literally. I've got bigger monitors on my computer at work. Sink disposal had a disgusting smell so I filled the sink with water and poured the dish soap in it then ran the disposal while it drained. Sink still stunk. so I just filled it with water and left it that way with soap in it to cover the stench. Shower took about 10 minutes running to heat up Closet "sliding" doors that don't slide are a real pain in the .... rear "Fitness Center" - needs to be renamed the "Fitness Closet". Seriously, the mud room in my house is bigger. Oh - and buy a Peloton bike. Last note. Marriott needs to do something - ANYTHING - with the horrendous fake rubber eggs and dried out cardboard turkey sausage they call "Breakfast". Stay more than two days and it is simply not edible. Oh - and don't forget the train noise. I'm thinking Hilton next trip.…
Stayed here for two night because our office was 15 mins away. Upon arrival my first impression was that the hotel was clean and had a lot of light coming I o it which was good. Very opened planned and had a lot of places to sit and work, relax, watch tv etc. The room was great. It had a kitchen, living area and clean bathroom. The tv was a smart tv so I logged into nexflix which was good. The bathroom requires modernisation, the shower was ok but just need an upgraded. All in all a good location and I would defiantly stay here for a few nights.
Tried to book meetings at this hotel but did not get any response from the sales team. Emailed and called, left message but no response. Contacted other nearby Marriott properties and got response within hours, so they got the meeting and my business. This may be a great place to stay otherwise, they need to step it up in responding to meeting requests. Titanium Marriott/Lifetime Platinum.