The Ashton is a old motel not worth 300+ per night the rooms are small and have little amenities. I do not recommend this hotel A touch of Southern whorish rooms bathtub in the actual bedroom. Valet is 30+ per day The only plus is that you’re downtown Fort Worth in a nice area
We arrived around 11:15 pm. We’d already called earlier in the day to let them know we’d be checking in late. Pulled up to the valet, no one was there. Waited 20 minutes in the lobby calling the front desk and corporate only to find the front desk guy had fallen into a DEEP sleep behind the partitions of the front desk. Get into our room and the refrigerator was unplugged, never did figure out how to get the “smart fridge” to cool. The sink had no cold water running, only hot. The restaurant is closed and no idea where the hotel bar would be but it was listed on the website. The mattresses had big indentations. The best I can say is it was pretty, had a good a/c, and was in a good location. I wouldn’t stay here again.
I have stayed at the Ritz Carlton, the Four SeasonS and those are some amazing properties…. My stay at the Ashton was far better than all of those combined! I loved the comfort of the room, bed, shower, space, internet, lighting, ceiling to floor windows, LOVED having a fridge and microwave as well. The cleanliness was impeccable, and there was a lot of attention to detail. What set the Ashton apart from everyone else is the level of service. I was greeted with a smile every time I passed the front desk. People went out of their way to make sure I got laundry back, Amazon packages got to me… everything. I wish I could list all their names. The good thing is - I don’t have to: EVERY SINGLE PERSON provided world class service with endless kindness and willingness to help with whatever was needed. Service at this level is rare to find. Any time I am in Fort Worth, I will ONLY be staying at the Ashton. There’s no reason to stay anywhere else! Also, I have referred your hotel to 5 people already and sent them pictures. Service matters, and the Ashton staff smashed beyond all expectations. I can’t wait to return! THANK YOU!…
Sadly, the Ashton has started to show its age due to what one assumes is the owner's desire to cut corners. This also shows in teh staffing - though friendly and efficient obviously not enough staff are on hand. No longer do you found a valet to assist with your luggage, which is teh first give away that things have started to go downhill. We had to change rooms as soon as we arrived since the curtains could not be opened and teh room was a dark cave. We have always enjoyed the Ashton before but will give second thought before staying again.
Great old time flair hotel, pretty rooms, nice lobby, quiet and pleasant stay. Unfortunately the restaurant was closed due to Covid so breakfast had to be a short 4 minute walk down the street to Yolk restaurant that luckily serves a good variety of breakfasts. I was told the Ashton used to be offices of a local company until a couple decades ago when it got converted to a hotel. My bathroom was especially nice, interesting layout and very spacious. Bed was comfortable, with allowed for a really good night's rest. A recommendation if you stay in downtown Fort Worth. Valet parking overnight is a nice touch as well.
I got stuck late at night (2 AM) after a cancelled flight. The manager waited for me to usher me in and made my stay very welcome. The rooms were clean and comfortable. The staff the next morning were kind and considerate. A shout out to Jorge and Valerie (and one other gentleman who's name I did not catch). Thank you for making what could have been a bad experience for me a very good one.
I have stayed here very happily at the Ashton before, once in 2018 and another in 2014. Beautiful building and formerly well-services hotel. A top-rated luxury boutique hotel. No longer. The high prices remain the same. Arrived at hotel Friday afternoon with stack of cars in front of me occupying most of the block and no valet, which is only option. Had to remove all bags, including suit bag and briefcases from car half a block from hotel door, drag them to front door and leave them unattended in the sidewalk. Entered hotel’s nice lobby, and found no one at front desk. The valet entered from outside, saying he would help me check in, which raised a question with me. I had to go back outside and load my unattended sidewalk bags, including important computer and file bags, on my own cart and push them into lobby. Valet-front desk man then become bellman and assisted me to my suite, which was to be one of the nicest rooms in the hotel. I went into the bathroom to find a large lock of a woman’s hair stuck to the shower wall, missing safety mat, dilapidated and unrepaired, cracked tile and grout damage in the shower area. No safety mat for shower that requires 2-1/2 to 3-foot step up and no bath mat for sink area. Dangerous, especially for older guests. The shower was full of hair, especially the large lock square in the middle of the main shower wall. There was mildew all along the back side of the tub and shower combo. Gross. I went down to ask the valet-front desk-bellman to speak to the manager about the woman’s hair and the other issues. I kid you not, he said with a dead-pan face, I am the or a manager. How May I help you. I left for a business dinner and, apparently, while I was gone, he went upstairs and removed the hair from the wall, but not the tub, and added a bath mat at the sink. No apologies, but did offer another room. I did not see the point at 12:30 in the morning. I asked the on-site manager to have his supervisor contact me. I was told he works also at the Hilton across the street, which is a silicates old place itself. I was given his phone extension and email, both of which unused at least twice. Zero response. I was told by the on sister valet-bellman-front desk manager this GM, Johnathan Kennedy, would contact me Monday, two days later. I expressed this was not good enough. He never replied called or emailed. Clearly did not care. Upon returning from dinner at midnight or so, the suite was unbearably cold at 52 degrees. Could not sleep in this temperature without perhaps a temperature-rated sleeping bag. I called woman on duty who said prior guest must have left fan on, even though thermostat was set at 70. Perhaps the same guests whose hair was all over the shower. Lol. In any event, I found it impossible to sleep for hours, even in an otherwise lovely bedroom. A loud garbage truck arrives every night around 1 am or so (can’t recall precisely) right under the suite’s window to remove the hotel’s trash. This is disturbing to say the least. Sunday departure — no bellman to assist with bags, front desk manager offered to help with bags after I had already brought all the bags down and complained. No valet stand at exit. Just a line of cars outside, including mine, which I had not called for. The one worker who did not appear until a few minutes later with my keys was an employee of another hotel. (At least they hired a second worker for the Sunday departure.). No offer to assist with loading bags or any assistance at all. This was a beautiful and well serviced hotel in its day. The once very nice restaurant and little bar are closed. Basically one employee performing all functions and, of course, unable to do any of them even remotely well. Who possibly could under such circumstances. A general manager who works at another hotel and fails to respond to multiple entreaties. Unhygienic conditions, deferred maintenance, unsafe bathroom conditions, poor temperature controls and sleeping conditions, garbage noise, no decent valet or bell service, poor housekeeping. All in all, a total disappointment. I would give 2 stars due to the otherwise beautiful quality of the hotel and my last experiences, which were clearly memorable. But GM Kennedy’s failure to respond from his main office at the Hilton, from which he clearly does not monitor the Ashton, generates at best a one rating. Avoid this hotel. The mystique, service and the luxury are gone. The prices remain the same. A terrible shame. Some photos below. I will insist on a credit card refund, since hotel manager refused to reply to any of my calls or emails. …
We stayed at The Ashton the first weekend in December. We spent our wedding night there in July 2002 and have stayed there several times over the years and it has always been an upscale property. We arrived on a Friday evening to drop off our luggage before meeting friends for dinner. There was only one person in charge of valet (the entire weekend). When we return from dinner there was no one in sight. We waited about 15 minutes for someone to put our car up for the night. Our bathroom only had two bath towels. No hand towels and was visibly dirty. The next morning we waited 45 minutes for our car and we were late for the event we came to town for. We didn’t return to the hotel until 9 pm that evening and our room had never been serviced. So sorry that this property has fallen so far. Sadly we…
My wife and I stayed here for the first 2 nights of our honeymoon and were very impressed with the Ashton! I spoke to Jorge prior to our arrival, who was kind enough to upgrade our suite to the incredibly gorgeous Presidential Suite. I can't say enough good things about the Ashton and its staff - but suffice it to say that they made our stay special enough that we're planning on returning for our anniversary. Would absolutely recommend the Asthon!
I made three reservations for this hotel and was charged for the stay even though the reservations were cancelled. They do not answer phone calls and continue to charge my account. I saw other with this same issue. Beware, as I will be reporting them to the BBB. Elizabeth Greifenkamp