The rooms are nice and the hotel is clean and sanitized. However my main concern is that people were not wearing their masks running around the lobby during breakfast, kids and adults. There should be a rule clearly communicated that you have to put on your mask when you leave your table. There’s a sign on the outside door of the hotel so you have to wear a mask when you walk around but no hotel staff members are enforcing it.
As Hampton Inn’s go this one is a cut above. Because it is next door to convention center, it has a large lobby area as it also has more than 250 rooms. They still offer a hot breakfast with necessary COVID precautions. We found our room to be very pleasant and comfortable. The property feels newer than some of these hotels and room sizes were spacious. The location is great because you are within walking distance of all the downtown restaurants and Sundance Square. Access to freeways is easy. The front desk was very helpful and the place felt empty (no idea how occupancy rates are with COVID). I would recommend this place to anyone. As with all Hampton Inns there is a fitness room and pool.
Got a great nights sleep, the room got dark and quiet, bed was comfy, and blanket not too thick! All of which are important to me! The customer service was great, I made an error on my reservation and Braxton was so kind and quick to fix it for me! Also have to give a shout out on the room decor, love the artwork! We will be back!
Had a week-long unexpected stay, which was awesome. Had a minor issue, which they addressed immediately. The breakfast was good, too, along with the bar being open until 10:00 pm. I will definitely return, primarily because of the stellar customer service from all staff I interacted with.
Hampton Inn is working hard to provide a safe environment during these Covid times. We felt everything was kept very clean and appreciated the ease of contactless check-in and key card using our smart phone. The pool was the highlight of our kids stay! They loved the water features. Highly recommend this hotel.
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