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Extended Stay America - Fort Worth - Southwest

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Extended Stay America - Fort Worth - Southwest
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48 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Reviewed 4 days ago NEWvia mobile

James was an excellent help to me. When I moved into this place all of the staff were unfriendly and rude and very unhelpful. My room was infested with fleas that ate me up leaving swollen red bumps all over my body. The maintenance man James overheard my complaints to the unfriendly staff and he graciously volunteered to spray my...

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Helpful?
Thank maliyatheprincess
Reviewed July 15, 2016

Let me start by saying I am a seasoned traveler. I am a travel nurse, I recently stayed at this hotel for almost 3 months. Not only did the facilities meet my needs (comfortable/clean room with a kitchen), but on an almost daily basis, the staff exceeded expectations. I was traveling with my little dog Tucker. I had just got...

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Helpful?
Thank Joe L
Manager_11525, Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

Wow, thank you for sharing your experience with us. I am ecstatic to read how attentive, accommodating, and professional our staff was during your stay. It is also pleasing to know our facilities and amenities met your expectations, and that Tucker had an excellent experience as well. Once more, thank you for posting your review. We look forward to having...

Southaven, MS
Reviewed July 10, 2016

This was an excellent stay for my needs. My room was large and clean. Parking and wifi were included. I did have one issue with a noisy group in the grilling area of the parking lot late at night, but Bobby from the front desk handled the issue for me quickly. The hotel is also near a Target and several...

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Helpful?
Thank homingpenguin
Manager_11525, Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

We appreciate you taking the time to write a review of your stay. It is pleasing to read how our staff was attentive and accommodating, and how you enjoyed our amenities. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Fort Worth, Texas
Reviewed June 28, 2016

You could not ask for better service. The front desk staff gives your requests immediate attention. Housekeeping is outstanding. The atmosphere is for the most part quiet and relaxed. The building and grounds are well maintained. The pool is always in top shape. Everyone on staff addresses me by name. I feel safe and secure.

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Helpful?
Thank Carol H
Manager_11525, Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

Thank you for posting a review of our hotel. I am glad that you enjoyed the quality service that was provided to you during your visit. As well, I'm happy to hear that you were pleased with the condition and safety of our hotel. Thank you for choosing Extended Stay America. We hope to be able to welcome you back...

Mobile, Alabama
Reviewed June 25, 2016

I stayed in room 208 this time and couldn't have been happier. My first time at this location I was in a room on the 1st floor, and I wanted to try to get a room on the 1st floor again. Upon check in there were not any 1st floor rooms avail. I couldn't have been happier though. My room...

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Helpful?
Thank asheyrae83
Reviewed May 9, 2016 via mobile

We stayed here for two nights with two adults and one child. It's a good location, and its very quiet. The fridge had not been emptied by the last tenants before us, and there was no remote control for the TV. The floors were not very clean, and we had to use the sleeper couch and it was also pretty...

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Helpful?
Thank Brenna W
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apology for the room conditions you experienced. In response to your feedback, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals to ensure your experience is not repeated. The staff and I...

Raeford, North Carolina
Reviewed April 17, 2016 via mobile

This was my first time staying at ESA so, it is not for me. If you are looking to cook your own meals everyday and not go out at all, this is the place for you all to book. The hotel have kitchen utensils on demand, just ask for them, walk or drive to the super target located right behind...

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Helpful?
Thank Miguel R
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I will coach our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. Still, I am glad to read that we were...

Plano, Texas
Reviewed April 15, 2016

Originally we only expected to stay for 2-3 weeks but as most already know or will soon find out, the housing market (both rental and buying) is "red hot" right now. So we found ourselves looking at 6-8 weeks by the time we finally found a rental. We would not have made it that long if it was for the...

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Helpful?
Thank Crippledshark
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. I truly appreciate your kind comments about our friendly customer service and will be sure to share your feedback with our staff. I’m thrilled that we were able to accommodate your needs with a home away from home experience! The staff...

Fort Worth, Texas
Reviewed February 12, 2016 via mobile

Jesse was very courteous and timely. When I asked him to fix a FEW things in my room. He immediately filled out a work order and said he would get right to it and he did just THAT. He was at my room a few minutes later and EVERYTHING that needed repair, he had it done quickly. I rate his...

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Helpful?
Thank Geizelle B
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

The staff and I read your review, and would like to thank you for writing such great comments about our hotel and staff. I’m thrilled that we were able to provide you with exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Austin, Texas
Reviewed January 30, 2016

I always worry when I go to a hotel that I don't know but this one made me relax. The staff was great, the place was clean and quiet. The kitchen quite adequate even though I didn't use it. Unlike another reviewer, I did not smell food odors from other rooms coming into my room. I love the hardwood floors...

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Helpful?
Thank LynnFromAustin
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we were able to provide you with a relaxing, home away from home experience. It’s great to read that you enjoyed our friendly customer service and comfortable rooms. The staff and I would like to thank you again for posting your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Fort Worth - Southwest

Address: 4701 Citylake Blvd W, Fort Worth, TX 76132-3634 (Formerly Extended Stay Deluxe - Fort Worth - City View)
Location: United States > Texas > Fort Worth
Price Range: $76 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Fort Worth - Southwest 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Deluxe Fort Worth Hotel Fort Worth
Extended Stay Fort Worth
Fort Worth Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Fort Worth - Southwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Really depends upon the guest's needs.”
 of 5 bubbles , Jul 15, 2016 | Read review
“No specific room location tips, but the standard wifi is just ok. If you were planning on streaming or skype I would advise the upgrade.”
 of 5 bubbles asheyrae83, Jun 25, 2016 | Read review
“quieter rooms near the end of the hallway.”
 of 5 bubbles SmilingBig, Nov 14, 2015 | Read review
“Stay somewhere else”
 of 5 bubbles StevetheSpiffy, Feb 4, 2015 | Read review
“Choose a room at a different hotel.”
 of 5 bubbles cavychauffer, Nov 3, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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