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Hilton Garden Inn Dallas / Duncanville

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Hilton Garden Inn Dallas \/ Duncanville
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410 Reviews from our TripAdvisor Community

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Showing 408: English reviews
Houston, United States
Reviewed 4 days ago NEW

This Hilton has the finest example of highly trained and professional staff that I have had the pleasure dealing with. The rooms are always clean, check in is simple, and the location is ideal to our office.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank M5425YCpaulr
princeton, nj
Reviewed 6 days ago NEW

Awful. No hot water in shower. Sheets were pilly and felt like they hadn't been changed. And they charged my bank account much more than the amount on the receipt. Avoid going there if you can. Service utterly terrible

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Helpful?
Thank Joe S
San Antonio
Reviewed 1 week ago

The halls were noisy when trying to sleep. You can hear every conversation. The front desk reps were not pleasant to talk to. The alternate Entrance was hard to find while construction blocked front door.

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Thank 145dariusj
Reviewed 1 week ago via mobile

I was attempting to reserve their meeting room (Cedar Hill) for my husband's 50th birthday party. Initially I spoke with Michele who quoted me a price of $1,300. I went Friday, December 30, 2016 at 1 PM to pay my deposit. However, I was told Michele had a medical emergency and would be starting maternity leave the next day. Therefore,...

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Helpful?
1Thank Angela B
Tampa, Florida
Reviewed 2 weeks ago

Nice Hotel! The lobby was under renovation but the overall area in the conference center was in need of a deep clean. The front desk person was alert and happy to accommodate. I found the bed to be very comfortable.

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Thank ymcole
Greenville, South Carolina
Reviewed 3 weeks ago

This was a good locaiton for my travel 1/2 from the airport and our center. The hotel was clean and well presented. I did have issues with the thermostat not working and was fixed the next day. The staff was very professional and assisted in a timely manner.

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Helpful?
Thank dstratts
Wendy S, Assistant General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear dstratts, Thank you for your review of our hotel, we are thrilled you found the location to be centrally located for your needs. We are centrally located to Dallas and the DFW Airport, with restaurants and shopping centers all around us. We hope to welcome you back to Hilton Garden Inn Dallas/Duncanville soon! Thank you, Wendy Swift

Ruidoso, New Mexico
Reviewed 4 weeks ago via mobile

First time here. Staff was very friendly and accommodating but they could not make up for aging facility. Our room had a sink drain that was very sluggish, a very loud refrigerator, a bathroom door frame that looked like it had been pried open and an elevator with cracked floor tile. The hotel needs a make-over. We would not stay...

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Helpful?
Thank ALTO336
Wendy S, Assistant General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear ALT0336, Thank you for your review. We are sorry you experienced problems with your guest room. Thank you for bringing it to our attention, I will personally see that these issues have been addressed. We would love another opportunity to make it right with you and hope to have you as our guest again at Hilton Garden Inn Dallas/Duncanville....

Rome, Georgia
Reviewed 4 weeks ago

Was in the area for a funeral. Could not have been more satisfied with the facility. However what really stood out was the friendly and thoughtful staff! They went out of their way to anticipate our needs. From check in to working with us to extend the stay an extra day, they were just some of the best I've had...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank vbh63
Wendy S, Assistant General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear vbh63, Thank you for your review of our hotel. We are thrilled you enjoyed your stay with us at the Hilton Garden Inn Dallas/Duncanville. Our team works very hard to ensure every guest is enjoying their stay, every time. We would love to have you as our guest again in the near future! Thank you, Wendy Swift Assistant General...

Dallas/Duncanville, United States
Reviewed December 9, 2016

Hotel is dated and not your typical Hilton quality at all. Beds and pillows are old and uncomfortable. Room and bathroom was not clean when we arrived. Hotel and room spelled stale and moldy. Just not what you expect from Hilton!

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Helpful?
Thank 255chadn
Wendy S, Assistant General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear 255chadn, Thank you for your review. We are sorry that your experience was not up to the standard you deserve. We work very hard to ensure you have a clean and comfortable room upon your arrival, I will share your review with our staff. We would love an opportunity to welcome you back as our guest in the near...

Dallas, Texas
Reviewed December 5, 2016

Our stay was a horrible experience due to a horrible smell of marijuana in our room as we came back from celebrating my wifes birthday. We were given partial credit for our stay but felt neglected in customer service and our concerns when reporting to staff. Joe Washington JR.

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Thank joew502
Wendy S, Assistant General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear joew502 We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Hilton Garden Inn Dallas/Duncanville located off I-20 near US-67 is just minutes from downtown Dallas and major area employers like Dallas Auto Auction. Enjoy a refreshing drink in our Pavilion Lounge, a relaxing swim in our pool, an invigorating workout in our gym, or a delicious meal at The Great American Grill. If work beckons, enjoy complimentary Wi-Fi and remote printing, or make use of our business center and meeting rooms. ... more   less 

Additional Information about Hilton Garden Inn Dallas / Duncanville

Address: 800 North Main Street, Duncanville, TX 75116
Location: United States > Texas > Duncanville
Price Range: $108 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dallas / Duncanville 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Hilton Garden Inn Dallas / Duncanville Hotel Duncanville
Hilton Duncanville
Hilton Garden Inn Duncanville
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Dallas / Duncanville staff and other travelers.
2 questions
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Questions? Get answers from Hilton Garden Inn Dallas / Duncanville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are rooms that face the interstate and ones that face the back. The back might be less noisy”
 of 5 bubbles 568leslieo, Feb 24, 2016 | Read review
“All rooms are good”
 of 5 bubbles lettucecook, Feb 4, 2016 | Read review
“We have stayed here several times on business and we have not found a "bad" or noisy room.”
 of 5 bubbles csbernard, Jan 23, 2016 | Read review
“Should have a room away from I-20 and I believe there are train tracks nearby so get room away from hotel side facing the tracks.”
 of 5 bubbles B7300FTharrys, Nov 29, 2015 | Read review
“Higher floors units are quieter”
 of 5 bubbles 910jjc, Aug 6, 2015 | Read review
5 of 5
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