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Hilton Garden Inn Dallas / Duncanville

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Hilton Garden Inn Dallas \/ Duncanville
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402 Reviews from our TripAdvisor Community

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Showing 400: English reviews
Dallas/Duncanville, United States
Reviewed yesterday NEW

Hotel is dated and not your typical Hilton quality at all. Beds and pillows are old and uncomfortable. Room and bathroom was not clean when we arrived. Hotel and room spelled stale and moldy. Just not what you expect from Hilton!

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Helpful?
Thank 255chadn
Dallas, Texas
Reviewed 5 days ago NEW

Our stay was a horrible experience due to a horrible smell of marijuana in our room as we came back from celebrating my wifes birthday. We were given partial credit for our stay but felt neglected in customer service and our concerns when reporting to staff. Joe Washington JR.

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Helpful?
Thank joew502
Orlando, Florida
Reviewed 1 week ago

Very nasty dirty hotel. Blood on the toilet. Toilet was loose I almost fail. Pubic hair on the pillow. Found a lizard in the bathroom. Manager Wendy very sarcastic and arrogant, she didn't offer an apology or did something to compensate all the mess. A motel 6 type hotel. Rather sleep in my car

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Helpful?
Thank josemI6835UX
Angela B, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear Guest- I am so sorry you had an unacceptable experience at our hotel. We strive to to provide exceptional service to all guests at each stay. Please contact me directly at the hotel to make things right for you.

Hutto, Texas
Reviewed 2 weeks ago

Why first and last time staying at a hilton. Very old and outdated. Clean but just blah. For the price it was definitely not worth it, we've stayed at nicer. I guess I just expected more. But was just so so.

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Helpful?
Thank anna c
Angela B, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear Anna- I am sorry you did not enjoy your stay at our hotel. Your feedback is important to us. I hope you will reconsider staying with us in the future.

Reviewed 2 weeks ago

Such nice, friendly and welcoming service. I arrived late and tired and the hostess was so kind and friendly. Upon departure the hostess (a different one) was patient and kind with a question I had. I have stayed in many hotels and this host service was by far the best I've experienced.

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Helpful?
Thank Ivonne G
Angela B, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Hi Ivonne G- Thank you for the feedback. I appreciate your feedback on our team members. We hope to see you back soon.

Chino Hills, California
Reviewed 2 weeks ago

Awesome place to rest your head, Front desk was very helpful...see Patrick, great young man. I was always meet with a smile for breakfast and when I had to run to the front desk for late night snacks. This hotel is why I am so happy to be a Hilton honors member.

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Helpful?
Thank 653kendallw
Angela B, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Hi 653kendallw- Your feedback from your stay is important to us. Thank you for recognizing Patrick. He is an awesome team member! Please come back soon!

dallas
Reviewed 3 weeks ago

The digital check in allows you to choose your floor, room, and check in time. It the staff greets you by name, as well as ensures there are no issues with the check in. The sleep# bed was awesome and there were plenty clean towels.

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Helpful?
Thank chocmlkshk
Angela B, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Hi Chocmlkshk- Thank you for your business and your feedback. We are pleased to know you enjoyed the time spent with us.

Toronto, Canada
Reviewed 3 weeks ago

Excellent Service, Close proximity to Airport. Restaurant Very Tidy. Appetizing meals. Meeting facilities on point. Courteous staff. Well appointed rooms. I would definitely recommend The Hilton Garden Chain

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Helpful?
Thank 867shereer
Angela B, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Hello 867shereer- Thank you! We appreciate your review of our hotel and team members. Your business is important and we hope to see you again soon.

Shreveport, Louisiana
Reviewed October 31, 2016

My home away from home the staff is great and the breakfast service is the best!!! And the food is great!!!!I will return soon ,no matter what you can not find a better place to sleep or eat ,if you come once you will be back ♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡

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Helpful?
Thank monicahW5063AS
Angela B, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for the great feedback. We appreciate you and your continued business. We are here to help!

Connecticut
Reviewed October 31, 2016

This hotel was an average hotel stay. The staff was excellent and made up for the lack of excitement of the room. Its location is perfect right next to the highway and one exit from all the shops in the area. The breakfast was very good and they had everything that you could want from omlettes to waffles. It was...

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Helpful?
Thank 695jeffreyb
Angela B, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your feedback. I'm sorry your room was not as expected, but very happy to hear our team members took great care of you. I hope you will come again soon.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Hilton Garden Inn Dallas/Duncanville located off I-20 near US-67 is just minutes from downtown Dallas and major area employers like Dallas Auto Auction. Enjoy a refreshing drink in our Pavilion Lounge, a relaxing swim in our pool, an invigorating workout in our gym, or a delicious meal at The Great American Grill. If work beckons, enjoy complimentary Wi-Fi and remote printing, or make use of our business center and meeting rooms. ... more   less 

Additional Information about Hilton Garden Inn Dallas / Duncanville

Address: 800 N Main St, Duncanville, TX 75116-2725
Location: United States > Texas > Duncanville
Price Range: $103 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dallas / Duncanville 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Hilton Garden Inn Dallas / Duncanville Hotel Duncanville
Hilton Duncanville
Hilton Garden Inn Duncanville
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Dallas / Duncanville staff and other travelers.
2 questions
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Questions? Get answers from Hilton Garden Inn Dallas / Duncanville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are rooms that face the interstate and ones that face the back. The back might be less noisy”
 of 5 bubbles 568leslieo, Feb 24, 2016 | Read review
“All rooms are good”
 of 5 bubbles lettucecook, Feb 4, 2016 | Read review
“We have stayed here several times on business and we have not found a "bad" or noisy room.”
 of 5 bubbles csbernard, Jan 23, 2016 | Read review
“Should have a room away from I-20 and I believe there are train tracks nearby so get room away from hotel side facing the tracks.”
 of 5 bubbles B7300FTharrys, Nov 29, 2015 | Read review
“Higher floors units are quieter”
 of 5 bubbles 910jjc, Aug 6, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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