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Victoria Palms Inn & Suites

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Victoria Palms Inn & Suites
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49 Reviews from our TripAdvisor Community

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Showing 41: English reviews
East Dubuque, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 26, 2016

this was rated a 3, should be a 2. Rooms smelled. Bed uncomfortable. Old fixtures. Disappointed except in pool. Pool was great. Not like the RV park next to it, which is very nice. Thought the inn would be as nice, but old.

Helpful?
1 Thank Brenda M
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

I do apologize for your adverse experience at our hotel. We strive to provide nice, clean rooms, at a value. I will look into why your room felt musty, and take steps to prevent such things from happening in the future. Your feedback is valuable in highlighting opportunities for improvement, and we thank you for having taken the time to... More 

Sioux City, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 1, 2016

The room was old and smelled strongly of smoke. The king size bed was shot with a sagging mattress....both my wife and I got no sleep.....The "breakfast" was horrible.......watered down gravy for biscuits and gravy and poor tasting scrambled eggs. We had reserved a room for 4 nights but left after one night.......our backs were so sore from lying on... More 

Helpful?
1 Thank SCBIKER57
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We apologize for the fact that you did not enjoy your stay with us. We will use your feedback in order to reevaluate our services and to find opportunities for improvement. As for the smell of smoke, we are a non-smoking facility, and do inspect rooms carefully prior to renting them. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 28, 2016

Standard room appeared very clean but the king bed was obviously two twins pushed together. Ridge in the middle with the spring tops against your back on the edges. Way overpriced with this lack of necessary quality. Free continental breakfast had decent coffee, the rest went into the trash. Will avoid in the future.

Helpful?
1 Thank Jimmy Z
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

I apologize for your poor impression of our property, though do assure you that we do not push twin beds together in order to make a king. Our mattresses are 858 coil pillow top mattresses. As for the breakfast, we will use your feedback in order to review our offerings in an effort to improve. More 

Kerrville, Texas
1 review
4 of 5 stars Reviewed February 21, 2016

Motel very clean, staff friendly and helpful, bed was comfortable. We arrived early on our way to a funeral. Desk clerk allowed us to use our rooms early so we could freshen up and change clothes. Rooms were quiet, the the BLT sandwich at the restaurant was perfect. Felt very safe with the gated entrance. Surprised to find no microwave... More 

Helpful?
Thank Cora Jean F
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you kindly for having taken the time to share your great experience on this forum. We offer our most heartfelt condolences to you on the loss of your loved one, and understand that your visit was not under optimal circumstances. However, we work hard to improve our rooms and service, and such reviews inspire us to continue finding... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 19, 2015

We had a group of 9 people (4 rooms) for 4 nights visiting the Valley to carry Christmas presents to 4 Churches in Reynosa and Doroteo Arango. This hotel was wonderful! It is spread out over several acres and adjacent to their RV park. The rooms were some of the cleanest I have ever seen; spotless. They had citrus trees... More 

Helpful?
Thank 755larryr
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for having taken the time to share your great experience on this forum! We feel that we have a hidden gem here, and your kind words do much to reward those that work so hard, day in and day out, to make our hotel a great place to stay! Happy Travels! More 

Clifton
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 24, 2015

We had one of the suites. Plenty of room, well equipped, comfortable bed and WOW pools and grounds. Management and staff could not have been more accommodating. Not a fan of breakfast but hey, I did not go there to eat breakfast. Can't wait to go back!

Helpful?
1 Thank boojake
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you for you kind review, and are really appreciative of your having shared your experience on this forum. As for our breakfast, we offer a hot breakfast, with fresh whole eggs made daily, and are constantly trying to improve things. If you have any suggestions on how our breakfast may be improved, your feedback would be helpful in... More 

Rural Manitoba
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 11, 2015

Nice clean room. Staff were friendly and helpful when requests were made. The park is gated and has security which makes it very safe for walking. Lots of activities and it is located in a central area not far from McAllen or for a day trip to Mexico.

Helpful?
1 Thank Manitoba_8
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for having shared your kind opinion on this forum, and for helping us to spread the word about how different, and great, our resort hotel is. We look forward to your return, and bid you the happiest of travels! More 

Burleson
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 14, 2015 via mobile

We love staying at this place. My grandparents live in the resort and my parents just bought a house there too. We usually stay in a deluxe suite with a hot tub. Perfect for a kiddo. Lots of privacy and lots to do. Breakfast is hit or miss but has a little of everything. We love walking across the border... More 

Helpful?
1 Thank kalynbell
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for your kind review, as we work hard to provide our guests a comfortable stay at a good value. We look forward to having you back! More 

Lincoln, Nebraska
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 27, 2015

Since moving from the Adult Retirement Community at Victoria Palms Resort, We have had several occasions to utilize the Victoria Palms Suites. While residents, we treated numerous guests to stays in the suites. Recently refurbished and upgraded, the experience has been nothing but good. While not a Five Star Hotel, the amenities and facilities together with the services and activities... More 

Helpful?
1 Thank flic5180
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for your positive feedback, as we have worked hard to improve our guests' experience at our resort hotel. We try to offer great comfort and value to our guests, and always seek opportunities to improve our services. Thanks, again! More 

Cleveland, Texas
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 12, 2015

We stayed at the Victoria Palms for 3 nights, there were no loud noises, the rooms were quiet and comfortable. They use blackout curtains, so we saw no car lights at night. The room had a small refrigerator, the settings were on the back, it was set a little too cold, so we adjusted that. We had a king sized... More 

Helpful?
Thank becca1960
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you for having shared your experience on this forum. We did have an issue with one of our ice machines, and have since ordered a brand new one. During the time of your visit, we were in the process of upgrading our Wi-Fi system, and a whole new, top-of-the-line network was completed in early September which should improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Victoria Palms-Donna/McAllen offers the most value for your money when staying for business, pleasure, or just passing through. Enjoy a refreshing swim in our heated outdoor pool, open year-round, or relax in our jacuzzi. Appreciate the convenience of our guest laundry facility. Maintain your exercise routine at our on-site fitness center. Take advantage of our business center, with complimentary business services available. Our hotel features 21,000 square feet of meeting and convention space to accommodate virtually any size conference or event. We offer clean spacious rooms, complimentary continental breakfast, complimentary coffee in our lobby and in-room Wi-Fi. All guest rooms include coffeemaker, hairdryer, iron, ironing board, satellite TV, ESPN, and HBO. Most of our guest suites feature full kitchens, including full refrigerator, stove, sink, dishes, cookware, and utensils. Exceptional service, attention to detail, and a friendly and comfortable environment make Lexington Hotel-Victoria Palms-Donna/McAllen your best choice when traveling to Southeast Texas. Join our family at Victoria Palms-Donna/McAllen - you deserve it! Our Guests Come First! ... more   less 

Additional Information about Victoria Palms Inn & Suites

Address: 602 Victoria Palms Blvd, Donna, TX 78537 (Formerly Lexington Hotel - Victoria Palms)
Location: United States > Texas > Donna
Price Range: $65 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Victoria Palms Inn & Suites 2.5*
Number of rooms: 120
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Also Known As:
Victoria Palms Inn And Hotel Donna
Victoria Palms Hotel
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