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Victoria Palms Inn & Suites

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53 Reviews from our TripAdvisor Community

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Showing 45: English reviews
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Reviewed 1 week ago via mobile

Outstanding place to stay with plenty of activities. The people here for the most part are the friendliest in any park I've been. The park is beautiful. The classes are held with fun loving people. I'll be back.

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Helpful?
Thank Bev W
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

Thank you for your kind response. We strive to ensure that our guests enjoy their stay in a clean, friendly, resort environment. Safe travels, and hope to see you soon!

Mission, Texas
Reviewed November 14, 2016

We hosted 45 challenged sportsmen and their able-body companions for a 3 day weekend in October. Some of our committee members also rented rooms. We had hotel rooms and suites as well as the ballroom for the entire weekend. There are several handicap accessible hotel rooms as well as suites. Judi the hotel manager, worked with me to get all...

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Helpful?
Thank k p
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for having shared your experiences on this site, and want you to know how much we value your business. We look forward to continue to serve you each year! Safe travels!

Reviewed November 1, 2016 via mobile

I have to say this is the most amazing hotel. Recommend to everyone. This will be our families place to stay when we visit the valley every year. So Clean, peaceful. Safe. Convenient local. Gorgeous view every morning with palmtrees so tall and green. Check in was so quick. Staff was so friendly and courteous. Its like a home away...

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Helpful?
Thank dominic_n_sandra
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We truly appreciate your having taken the time to share your wonderful experience on this forum. We strive to create a "home away from home" environment for each of our guests, and your kind words serve to remind us of the importance of this goal. Safe travels!

Lufkin, Texas
Reviewed September 6, 2016 via mobile

Really nice suite, clean, lots of space, and great location! We will stay here again. We came to go bird hunting and this was a nice place to stay. The only complaint would be the pillows are super big; but, that's only a problem if you are used to flat pillows like myself. Breakfast was good too!

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Helpful?
Thank Robin S
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for having taken the time to share your positive experience on this forum! We are delighted that you enjoyed your accommodations! In the future, we can provide you with smaller pillows if you'd like--just let the front desk know and we will make sure that you are taken care of! Happy travels!!

East Dubuque, Illinois
Reviewed March 26, 2016

this was rated a 3, should be a 2. Rooms smelled. Bed uncomfortable. Old fixtures. Disappointed except in pool. Pool was great. Not like the RV park next to it, which is very nice. Thought the inn would be as nice, but old.

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Helpful?
1Thank Brenda M
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

I do apologize for your adverse experience at our hotel. We strive to provide nice, clean rooms, at a value. I will look into why your room felt musty, and take steps to prevent such things from happening in the future. Your feedback is valuable in highlighting opportunities for improvement, and we thank you for having taken the time to...

Sioux City, Iowa
Reviewed March 1, 2016

The room was old and smelled strongly of smoke. The king size bed was shot with a sagging mattress....both my wife and I got no sleep.....The "breakfast" was horrible.......watered down gravy for biscuits and gravy and poor tasting scrambled eggs. We had reserved a room for 4 nights but left after one night.......our backs were so sore from lying on...

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Helpful?
1Thank SCBIKER57
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We apologize for the fact that you did not enjoy your stay with us. We will use your feedback in order to reevaluate our services and to find opportunities for improvement. As for the smell of smoke, we are a non-smoking facility, and do inspect rooms carefully prior to renting them.

Reviewed February 28, 2016

Standard room appeared very clean but the king bed was obviously two twins pushed together. Ridge in the middle with the spring tops against your back on the edges. Way overpriced with this lack of necessary quality. Free continental breakfast had decent coffee, the rest went into the trash. Will avoid in the future.

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1Thank Jimmy Z
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

I apologize for your poor impression of our property, though do assure you that we do not push twin beds together in order to make a king. Our mattresses are 858 coil pillow top mattresses. As for the breakfast, we will use your feedback in order to review our offerings in an effort to improve.

Kerrville, Texas
Reviewed February 21, 2016

Motel very clean, staff friendly and helpful, bed was comfortable. We arrived early on our way to a funeral. Desk clerk allowed us to use our rooms early so we could freshen up and change clothes. Rooms were quiet, the the BLT sandwich at the restaurant was perfect. Felt very safe with the gated entrance. Surprised to find no microwave...

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Helpful?
Thank Cora Jean F
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you kindly for having taken the time to share your great experience on this forum. We offer our most heartfelt condolences to you on the loss of your loved one, and understand that your visit was not under optimal circumstances. However, we work hard to improve our rooms and service, and such reviews inspire us to continue finding...

Reviewed December 19, 2015

We had a group of 9 people (4 rooms) for 4 nights visiting the Valley to carry Christmas presents to 4 Churches in Reynosa and Doroteo Arango. This hotel was wonderful! It is spread out over several acres and adjacent to their RV park. The rooms were some of the cleanest I have ever seen; spotless. They had citrus trees...

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Helpful?
Thank 755larryr
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for having taken the time to share your great experience on this forum! We feel that we have a hidden gem here, and your kind words do much to reward those that work so hard, day in and day out, to make our hotel a great place to stay! Happy Travels!

Clifton
Reviewed November 24, 2015

We had one of the suites. Plenty of room, well equipped, comfortable bed and WOW pools and grounds. Management and staff could not have been more accommodating. Not a fan of breakfast but hey, I did not go there to eat breakfast. Can't wait to go back!

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Helpful?
1Thank boojake
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you for you kind review, and are really appreciative of your having shared your experience on this forum. As for our breakfast, we offer a hot breakfast, with fresh whole eggs made daily, and are constantly trying to improve things. If you have any suggestions on how our breakfast may be improved, your feedback would be helpful in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Victoria Palms-Donna/McAllen offers the most value for your money when staying for business, pleasure, or just passing through. Enjoy a refreshing swim in our heated outdoor pool, open year-round, or relax in our jacuzzi. Appreciate the convenience of our guest laundry facility. Maintain your exercise routine at our on-site fitness center. Take advantage of our business center, with complimentary business services available. Our hotel features 21,000 square feet of meeting and convention space to accommodate virtually any size conference or event. We offer clean spacious rooms, complimentary continental breakfast, complimentary coffee in our lobby and in-room Wi-Fi. All guest rooms include coffeemaker, hairdryer, iron, ironing board, satellite TV, ESPN, and HBO. Most of our guest suites feature full kitchens, including full refrigerator, stove, sink, dishes, cookware, and utensils. Exceptional service, attention to detail, and a friendly and comfortable environment make Lexington Hotel-Victoria Palms-Donna/McAllen your best choice when traveling to Southeast Texas. Join our family at Victoria Palms-Donna/McAllen - you deserve it! Our Guests Come First! ... more   less 

Additional Information about Victoria Palms Inn & Suites

Address: 602 Victoria Palms Blvd, Donna, TX 78537 (Formerly Lexington Hotel - Victoria Palms)
Location: United States > Texas > Donna
Price Range: $37 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Victoria Palms Inn & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Victoria Palms Inn And Hotel Donna
Victoria Palms Hotel
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Questions & Answers

Here's what travelers have asked, with answers from Victoria Palms Inn & Suites staff and other travelers.
5 questions
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Questions? Get answers from Victoria Palms Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you need a room with wheelchair accessability,roll-in shower, etc. just let them know. They are very helpful.”
 of 5 bubbles 61kp, Nov 14, 2016 | Read review
“Back areas near the grapefruit trees are quieter. Sign said 2 grapefruit per person per day. They don't want you to fill a truck.”
 of 5 bubbles 755larryr, Dec 19, 2015 | Read review
“Suites on the Northside abut a freeway but noise is negligible”
 of 5 bubbles flic5180, Aug 27, 2015 | Read review
“The wifi came and went. Every thing worked fine in the suites. They have a free breakfast that is good. The staff was awesome. They answered you questions and were very helpful and knowledgable”
 of 5 bubbles 493frans, Mar 10, 2015 | Read review
“Untill management prioritizes basic customer service would recommend alternate accommidation”
 of 5 bubbles dako140, Jan 30, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question